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Pros: "Excellent"

Cons: "Flight did not leave on time. Weather conditions were not a factor."

Pros: "Great service"

Pros: "Everything was great"
Cons: "Need more entertainment"

Pros: "No hiccups, great interactions with employees, and on time (actually early). Great experience with Delta."

Cons: "I will never fly Delta again. The Staff was Rude at check-in the flight desk AND on the plane. Only a quarter of the plane was served drinks because there "wasn't enough time" due to the fight attendants being to busy with their own conversations to be bothered with us. I've made the same flight with Southwest and they never have a problem serving everyone. Terrible, Terrible, Terrible."

Pros: "Flight was delayed and my seat was ripped. All of the seat stuffing was spilling out and got all over me."

Cons: "traveling with my wife.....checking in as soon as allowed and not being allowed pre assigned seats so we were split into center seat and last row..............I expect better as a customer"

Pros: "Very easy to check in baggage and flight was comfortable and staff were pleasant."
Cons: "I had to check in my hand luggage at gate. Having to collect it after the late take off at O'Hare whoch caused the flight to be delayed meant that I had less than 20 minutes to rush to another end of Salt Lake City airport to catch my connecting flight."

Pros: "On time"

Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."

Cons: "No tv screen"

Pros: "Friendly, efficient"
Cons: "n/a"

Cons: "All went well"

Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"

Pros: "Flight less than 2/3 full, lots of room for comfort. On time, no need to gate check carry on."
Cons: "nothing, it was great."

Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"

Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"

Pros: "Short flight so no food, drink or entertainment."

Cons: "Flights on time"

Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"

Pros: "Very professional cabin crew"

Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"

Pros: "Thank God I was able to get a refund"

Pros: "Loved the safety presentation made by the live stewardess!!"

Pros: "very punctual and nice aircraft"
Cons: "timming of the flight"

Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"

Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"

Pros: "Finally got upgraded!"
Cons: "delayed"

Pros: "Entertainment"
Cons: "Flight was delayed"

Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"

Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."

Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."

Pros: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Cons: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"

Pros: "Exit row seat with no seat in front. Was able to stretch legs."

Pros: "Cabin crew were great. Food selection is good and appreciate the snacks."
Cons: "Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back."

Pros: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Cons: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."

Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"

Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."

Cons: "My bag was damaged when I arrived at Orlando."

Cons: "No electronic check-in; No seat assignment; will be avoiding flying Delta"

Cons: "Food and entertainment as always."

Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."

Pros: "Crew was nice"
Cons: "Always a delay with Delta"

Pros: "nothing"
Cons: "I will avoid the airline at all costs"

Cons: "No blanket if you're not 1st class lol. I haven't flew in solo long, idk,i thought they were complimentary lol. & cups of water? What happened to the Shasta's lol."

Pros: "People were nice."
Cons: "I didn't like having my seat assigned at the gate. I booked this flight months ago, but yet somehow I got the very last row of the plan. Which is the noisiest location with the least amount of room. On the flight back they put me in the second to last row, even though there were about 10 seats empty scattered throughout the plan. Made no sense to me."

Cons: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"

Pros: "The crew were wonderful, efficient, and professional."
Cons: "On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again."

Pros: "that connecting flight was close to arrival gate"
Cons: "flight AA5280 was canceled. Your confirmation number is MRCITQ. Operated by PSA Airlines AA5280 was originally scheduled to leave from O'Hare International (ORD) to Dayton (DAY) on Tue Aug 16 2016 at 9:45 pm."

Pros: "Finally upgraded planes on this route. Dreamliner was very comfortable."
Cons: "Hour and a half delay for a scratch on a cargo door. Glad safety is a top priority but it must have been more this just a scratch."

Pros: "The seats were comfortable and entertainment great"
Cons: "No complaints!"

Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"

Cons: "Always a problem with these guys"

Cons: "We have flown to Europe recently on SAS and that airline was so much more comfortable than airberlin. Things we missed: personal TVs on the seats, good leg room (airberlin was quite cramped), and small attentions like a disposable towelette. I got no sleep on airberlin."

Pros: "Staff was very friendly and helpful"
Cons: "Experienced 4 hour delay with mechanical and weather problems. But glad they put safety first"

Pros: "They put safety first"
Cons: "Frustrating 4 hour delay"

Pros: "Appreciated that the cre didn't wake me to give me my landing card. They did make sure I got one though."

Pros: "878 Plane is more comfortable than older planes which helps with the long flight. Legroom in Economy Extra is good."
Cons: "Food is mediocre at best."

Pros: "Wonderful, again. Will fly American any chance I get!"

Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."

Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"

Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."

Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."

Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."

Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"

Pros: "Very nice staff"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Pretty much everything"

Pros: "Good meals"
Cons: "Could not get seats together with my husband"

Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"

Pros: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Cons: "Not enough toilets for the number of passengers."

Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."

Cons: "It didn't happen"

Cons: "Didn't happen"

Pros: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Cons: "I had one of the smallest seats on the jet (window seats)."

Pros: "Excellent entertainment options"

Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"

Pros: "I like AA because they are honest and kind. I received good value for my money."

Cons: "Everything"

Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"

Cons: "Liked it all."

Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"

Cons: "Los espacios entre asientos son muy incómodos."

Pros: "Everything"

Pros: "Nothing"
Cons: "All. The worst airline in the world"

Pros: "Segundo vieja con American Airlined y segundo fiasco. No vuelo más con esta ruta si la compañía que o uypera el vuelo es AA."
Cons: "Siempre embarque con retraso. Asiento poco cómodo, comida pobre, tripulación no habla español, el monitor de mi asiento el sonido no funcionaba correctamente y las películas escasas y fuera de temporada. En los dos vuelos que he realizado he tenido el mismo problema."

Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."

Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"

Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."

Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."

Pros: "Very professional and friendly."
Cons: "N/A"

Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"

Pros: "Nothing"
Cons: "That it got cancelled"

Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."

Cons: "Flight was cancelled due to maintenance issues. I got home at 1 am instead of 10 pm."

Cons: "Our flight was cancelled after 6 hours of waiting! The. We had to wait in line for two hours to reschedule to a flight two days later. Leaving the airport with 4 tired kids at 2 am. To make it worse we couldn't get our luggage. My husband had to return the next day to spend 5 hours at the airport to claim our luggage. There has to be a better way. The flight should have been cancelled sooner Very frustrating to say the least. We lost over $1000 in hotels and train tickets also. We received no empathy about this."

Pros: "Pilot and crew were excellent.."
Cons: "I haven't flown American in three years and I see why I stopped. Very sad and extremely disappointed.. It took an 1 hr+ after landing to retrieve our luggage..in all my years of flying,i've never experienced that."

Pros: "Although the flight was delayed, the crew kept a positive attitude and got us into another plane pretty promptly. They let us check in one of our bags for free to make up for the delay."
Cons: "The flight was delayed."

Cons: "This 767 is a bit long in the tooth. It has very limited entertainment options, and although business class seats have power outlets, most seats on the plane do not. Ten hours of an overhead movie and no power for individual devices is tough. In business class, individual tablets are provided."

Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."

Cons: "Very uncomfortable"

Cons: "Unfriendly Flight attendants"

Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."

Pros: "Crew was very pleasant and professional"

Pros: "Crew was good, quite friendly and helpful. Seats are a bit uncomfortable but what airline isn't."
Cons: "Both flights of this trip were delayed over an hour with no explanation. Major impact was my transportation arrangements on the return were impacted and forced a rental expense."

Cons: "it was very hard to hear the stewardess"

Cons: "I cancelled this flight and somehow it doesn’t show in your records and now I cant find the cancellation.. I am not in Orlando.. last time I will use Kayak."

Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"

Pros: "Timing and ease of travel"
Cons: "Nothing"

Pros: "Early out and early in."

Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"

Pros: "Direct flight in less than 3 hours"

Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"

Cons: "they charged me more money because i need alleges air . ap"

Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."

Pros: "Everything. Boarding stared early and, although the plane was full, everyone was seated and ready for on time takeoff"
Cons: "Plan to curtail service at AVP! Planes are always full!!"

Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."

Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."

Pros: "Mostly the Price! Wonderful Crew Too!"
Cons: "Wish they had flights on Friday and later on Sunday..."

Pros: "We got the brand new AB 320 on both flights! Nice plane!"
Cons: "Lightning delayed boarding and departure for hours. Not Allegiant's fault but it happened."

Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."

Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."

Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"

Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"

Pros: "Nothing"
Cons: "Everything"

Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."

Pros: "It's like taking the public bus during rush hour. Organized chaos. But I guess you literally get what you pay for so, yeah. The crew was awesome though. No qualms there."
Cons: "Disorganized boarding. Even the extra room seats are cramped. Bathrooms are a step up from a porta potty. DO NOT SIT NEAR THEM unless you plan on holding your breath the while flight."

Pros: "The flight attendants were very nice and helpful."

Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"

Cons: "Seats are ridiculously close, hard and incredibly uncomfortable. Round trip both flights delayed. First and last time"

Pros: "I liked how friendly the staff were and how everything was done on time."

Pros: "Staff was wonderful!!"

Pros: "I am a little disabled... Am in a electric wheelchair, can't speak very well, this was my first flight alone and my chair would not lock in upright position after unfolding it. (If I leaned back on the backrest it would collapse/fold up. I learned I had to lean forward to keep it up.) Everyone was very accommodating and very helpful! At the Provo Airport they gave me a regular wheelchair and I showed them how to remove the lithium battery, remove and stow the joystick and how to fold my chair. No drinks or snacks unless you pay for them. On arrival I waited for everyone else to exit but also took advantage of the lavatory to relieve my bladder ;-). They were waiting trying to unfold my chair. I gave them instructions to step there and lift on the arms and up it went! I showed them where the joystick was, they pulled it out and connected it to the arm, put the battery in the bag, plugged it in, zipped up the bag and I pressed the green button and Voila! it was done! Thank you to the Awesome Allegiant Crew!"

Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."

Pros: "It's ridiculous have to pay to bring a bag on your airplane it's ridiculous that your staff at the Medford airport or unprofessional and lack common courtesy."
Cons: "Gate staff at Medford Oregon airport were rude and unaccommodating"

Pros: "Having to bug hotel staff to make sure to print boarding passes to avoid a $5 charge for each...having to pay for carry-on bags in advance and then unstuff them in the cramped aisles while boarding because the overhead compartments were too small...flight delays on each leg of the trip...staff that seemed lobotomized...seats that have a bar jamming into your lower back and don't recline.... etc., etc, etc, etc, Plus stupid coporate name and a logo that's hard on the eyes! ALLEGIANT SUCKS from its nose to its tail fin."

Pros: "Fast boarding and getting out of plain."
Cons: "The stewardesses were not very professional, but it's ok since you pay so little. Also you can not adjust seat, it's the same position all flight"

Pros: "Convenient, Clean, Quality, Care"

Pros: "Cheaper non-stop flight"
Cons: "Very packed, little room. More so than flights I've had on united and southwest"

Cons: "They found a grenade"

Pros: "The price was great, the speed of boarding was pretty fast, and the snacks were decent - and my too expensive."
Cons: "The seats were very cramped and close together, and there was no on flight entertainment like TV or radio, nor was there any wifi."

Cons: "First experience on Allegiant Air. Never again. No A/C during boarding which is ridiculous for a flight to and from FLORIDA during the summer. The pilot forgot to turn off the seat belt sign and almost 40 minutes into a very smooth flight when I asked MYRNA the flight attendant if she could ask the pilot to turn it off so that I could use the rest room. she snarled at me "the pilot makes those decisions". I asked if she could call and remind him and again I got a snarl "He apparently has deemed it not safe to do so". Miraculously the sign came off with a moment or two of her going to the back of the plan, after apparently calling him. I guess customer service has a different meaning to her. The other crew members weren't overly friendly either. Who needs that. Fly Southwest for approximately the same price and actually feel like a valued customer The price isn't that much different."

Pros: "One Stuart was very rode, yelling on outlets and running into my shoulder 3 times (strongly) Then her work mate protected her in a very rude way - yelling at me in flight."
Cons: "Costomer service in flight was not pops not bad.. It is unavailable. Looking to book a figment flight home and pay for it. Just not to go with this company. They should fix their Costomer service personnel. Face front ugly. No AC in flight. Bhaaaaa"

Cons: "i got charged $100 for two carry-ons. also the plane broke down and my flight was delayed."

Pros: "Boarding was good. We were only 10 minutes behind schedule. It went quickly. Service was good. I didn't buy any of the offered food and it was a short flight so there was no entertainment."
Cons: "We sat on the airplane for over an hour while the crew did paperwork. When half an hour roiled by people started getting impatient and the crew had to expand on their explanation. Evidently the checkin went poorly and the number of passengers on the plane did not match their paperwork. You'd think that with boarding passes and a computer you could avoid this issue. But they weren't scanning all of the boarding passes because they didn't scan mine. They just wrote down my seat number on a sheet of scrap paper."

Cons: "Delayed for air show."

Pros: "This Allegiant flight was one of the best ever, and Sanford airport is so convenient."
Cons: "There was nothing not to like."

Pros: "Efficient and no-nonsense."
Cons: "I only rated Food and Entertainment as Okay because I didn't have either... you need a "Not Applicable" choice."

Pros: "Price"
Cons: "Jammed in- seats very close"

Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."

Pros: "the japanese speaking flight attendant was exellent! she was very observant to passengers needs. i was also pleasantly surprised by the entertainment system."
Cons: "there was a flight delay due to maintenance, which was inconvenient."

Pros: "The trip had minimal turbulence. The landing was smooth."
Cons: "-The 767 was old. -It did not have any power ports for my laptop or cell phone. -The interior was old and dated, reminiscent of the 1980's. -The TV screen for entertainment seemed to be smaller than a Samsung Note 5. -The seats are unreasonably narrow and not comfortable. -I had an isle seat and my shoulder width is literally wider than the seats. -Every time the isle cart went by, it hit my left shoulder. -The seats in general seating are too small and were cramped. -God forbid if we had to egress out of the plane. -There were no adjustable head rests, like other airlines have. -The Flight Attendant for my section DID NOT make me feel like I was a valued customer, even though I paid over $1500 for flight. -She scolded me for asking "Why," when she TOLD me that I needed to sit in one seat, even though the seat next to me was vacant. She literally treated me like a child. - NOT COOL. Overall, in comparison to my last international flight, I WOULD NOT recommend United. I feel like I paid too much for my experience with United. Aer Lingus has better/newer aircraft, better cabin crew, better entertainment selections to include music and a selection of movies to watch at your convenience, more comfortable seats, provide a better environment, and a better value for your experience. Aer Lingus was also cheaper. So if you are reading this, please shop around if you are considering United to fly."

Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"

Cons: "It was delayed so I had to take another flight. I've been trying to get this flight refunded"

Cons: "Boarding was 15-20 minutes late, no one at the counter. Bumpy flight due to turbulence due to weather."

Pros: "The crew was very nice, the plane seating and room was comfortable, no complaints."

Pros: "Easy enough"
Cons: "should have happened yesterday."

Cons: "I ordered and paid for food that they forgot to serve me. I had to go to the back to ask for my food. When I did they were rude about it. UA has offered a coupon for 50.00 that I can use if I fly with them again-- which would cost about 1000. No thanks, United. I'll fly with China Air."

Pros: "Truly travelled the "friendly skies" with United."

Cons: "Had to wait on wheel chair upon arrival"

Pros: "Service all crew excellent"
Cons: "Boarding tome"

Pros: "Nothing"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."

Pros: "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"

Pros: "was upgraded"
Cons: "nothing"

Cons: "2-1/2 hour delay due to poor maintenance"

Cons: "Seats in economy were cramped! Chair barely leaned back at all. Woke up with a sore neck. Cabin was freezing!"

Pros: "The flight attendant was nice."
Cons: "The boarding process was a nightmare there were 4 flights boarding at the same time from gate 57-61. People were coming in line from every direction and it took forever to walk a few feet to get my boarding pass scanned. Then about 1hr into flight it's was freezing in the front of the plane, I was in row 5 and the only solution given to several of those who inquired about it was to "take a walk to the back, it's warmer back there". We were dressed for the winter up front and people in the back were comfortable. It was ridiculous. Mind you this was a tiny plane 1 seat on the right and 2 on the left so not a lot of room to stand and move around."

Pros: "The flight attendant was trying to be accommodating. I and other passsengers bumped our heads when getting into seats. Can we say SMALL plane?"

Pros: "The crew"
Cons: "The seats r too small"

Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"

Cons: "No food no entertainment. It's a sad change from how United used to be"

Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."

Pros: "The crew were polite and friendly."
Cons: "A cookie was the only snack on a more than 3 hour flight."

Pros: "good entertainment through the united app"

Pros: "Nothing"
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."

Pros: "On time from Checking In and Departure"

Pros: "Nothing was positive"
Cons: "Whole experience was terrible"

Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"

Cons: "Very late."

Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."

Cons: "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."

Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."

Cons: "Very bumpy ride....but I realize that can't be helped"

Pros: "Nothing is good about united."
Cons: "Had to fly into Memphis instead of Nashville in order to make my event. United didn't even help me do it, I figured it out myself . Asked for a refund and they gave me $3. Had to drive 4 hours and rent a car for $75 just to make my event on time that I had planned months ago. United is a terrible airline and I will never fly with them again."

Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"

Cons: "Delayed and got downgraded"

Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."

Pros: "nice flight attendancts"

Pros: "Good crew, smooth flying, on-time"
Cons: "Crowded"

Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."

Pros: "The crew was very kind to everyone and it was a very pleasant flight!"

Pros: "Crew was great"
Cons: "Aircraft interior is dated."

Pros: "Hard working efficient crew. On time; a pleasant flight. Excellent flight attendant who covered all requests on her own."
Cons: "No problems"

Cons: "The plane temperature was ice cold and I was miserable the entire flight home"

Cons: "Nothing"

Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."

Pros: "I"
Cons: "I think United is improving constently"

Cons: "Seats are not comfortable and no leg room"

Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."

Pros: "Nothing, it was the worst flight that I ever take."
Cons: "Customer service was a bummer. Charge for carry on? !!!!!! It's like stealing. It's stupid and it's not fair. The seats was so tide, it was like clastrophobia. All in all, bad experience ever."

Cons: "The. Luggage and seat charges"

Pros: "staff and plane"
Cons: "web site"

Cons: "The new seats that are supposed to be room saving are even less comfortable than they previously were. The tray tables are so small they're not even worth having"

Pros: "Didn't crash. Flight crew was friendly and responsive."
Cons: "Checked baggage fee. Carry-on baggage fee. No in-flight entertainment. Extremely over-priced food/drinks. The seat-back tray-table was broken off and missing. One of the lavatories was out of commission. Will not fly Frontier again."

Pros: "The time the flight landed"
Cons: "People fly red eyes to sleep on the plane and arrive having gotten some rest and ready to go the next day. For some reason frontier decided that the plane for this flight would be the one with seats from 1990 that have no cushion and do not recline at all. The majority of people on the plane kept moving trying to get comfortable but the seats just suck so then it ruins the entire reason people book that flight. Just terrible. Why do these planes even exist anymore? Not to mention every single fee the airline charges in this terrible economy."

Cons: "I had not flown in a year, and the overblown charges for a carry-on were a surprise to me. Also, I chose my seats online months before my flight. Upon checking in, they had disappeared. I discovered there was a $13 upcharge for an aisle seat! I understand that airlines are struggling, but please be up front with costs! Sneaky marketing pisses me off!"

Cons: "The new baggage and seat assignment rules are confusing and expensive"

Cons: "There's a reason this airline has such cheap tickets, they get you where you least expect it. For example they make you pay for carry on bags, beverages and snacks cost money, the economy seats don't recline, the tables that fold down in front of you are tiny, there's no entertainment whatsoever, and no place to plug in your phone. But if you are just trying to get from one part of the country to another with little baggage it can be the right price."

Pros: "The crew was friendly and the flight went well. Aside from the industry-standard crying infants throughout the flight, this was an inexpensive easy option."
Cons: "It is completely bizarre to me that someone would have to pay just to pick their seats so that they can sit next to the person with whom they booked their flight. If you had any question that frontier is a money grubbing company that puts their bottom line far before their passengers, just ask for a cup of coffee and don't be surprised when the steward asks for $2."

Pros: "Nothing. My flight was cancelled 5 mins before departure with no explanation."
Cons: "Nothing. My flight was cancelled 5 mins before departure with no explanation."

Pros: "Nothing"
Cons: "Flight was delayed for 4.5 hours for maintenance issues, we had to cancel all of the plans I made for the day. I was at the airport for nearly 7 hours and then had to wait on the replacement plane to refuel for over an hour after boarding. Awful."

Cons: "Late 21/2 hours waited another 30 minutes to shuttle inn"

Pros: "Plane in good condition and relatively comfortable"
Cons: "Was an hour late taking off"

Pros: "The crew was very pleasant. The flight was the cheapest I found. The pilots on the round trip were very capable."
Cons: "The reason why it's so cheap is that they charge for everything. For some reason the site combined my first and middle name. I noticed when checking in and was prompted to change it. I was then showing a $400 balance even though I had already paid for my ticket months ago. I called customer service and they luckily updated it for me. The person then proceeded to tell me if I check a bag, bring a carry one, or want to choose a seat, there will be a charge. $60 just to bring a checked bag (27 lbs by the way) round trip. I opted not to spend even more money on the carry on and seat. I've seen other airlines charge for seats, but they're typically upgrades and you can choose another available seat for free. Not Frontier. If you don't want to pay the site tells you it will choose a seat for you. I don't know what the point of checking in 24 hours in advance is juat to be put in the last group no matter what. Speaking of seats, these were plastic, tiny, and uncomfortable. Speaking of uncomfortable, the plane felt like it was going to fall apart with even a hint of turbulence. Overall not great and I may have to go elsewhere for plane trips in the future. But that's up to Frontier."

Cons: "Slow to board, slow to take off, nickle and dime you for everything and anything. NOT a fan of frontier."

Pros: "Front ones were nice."
Cons: "These 2 ladies need another job. Customer Service is NOT in their vocab"

Pros: "The crew was fabulous as was the boarding process."
Cons: "The seats are terribly uncomfortable and no longer recline. There isn't any entertainment or food provided so hopefully you have something to occupy your time. My checked baggage surpassed the 50 pound limit and I was charged an additional $75 on top of the $30 checked bag fee."

Pros: "The pilot did a great job of landing in very windy conditions."
Cons: "I've been flying for many years, and I miss the hospitality of the free snack and drink."

Pros: "Services and very good pilot !!!"
Cons: "Nothing"

Pros: "crew was fine, but plane and seats were old"
Cons: "The whole process is a little deceptive. Thought I had booked an inexpensive flight, but by the time I paid to select our seats, ($35.00 each for a decent seat, even $1.00 for 2nd to the back), paid for luggage, paid for a coke, my total cost for two of us almost doubled."

Pros: "Nothing"
Cons: "Flight delayed 5 hours had to pay for a ride to final destination. Because plane was late arriving in Denver the $ 50 travel voucher 3 month expiration was lame should gave 50 refund off ticket I understand things happen but voucher is a joke"

Pros: "We were delayed 4 hrs."
Cons: "."

Cons: "4 hours delay which messed all the planning...they gave us food coupons which were not acceptable by many food places..."

Cons: "60 dollars to check a bag 35 dollars for a hard plastic seat that didn't recline."

Pros: "Seats were super affordable. Plane was new and nice. Flight crew was very professional. Overall really good experience. I will definitely fly Frontier in the future."
Cons: "The seats are really jammed together, and I am not a large person. The plane was an Airbus A319. Nice plane, but the seats were not very comfortable. Any flight over two hours would be unbearable. I am just being picky. No complaints really."

Pros: "Seats are uncomfortable and $65 fee for a carry on? That was more than the flight. No chance of me flying Frontier again. Just be honest and dont charge for a cup of water......"

Cons: "Frontier -- the Greyhound of the air! A la carte pricing, no tray table, no leg room, and you pay for everything -- including the right to not be placed in a middle seat. What a crock. The only reason I fly Frontier is that they have a direct fight from Knoxville to Denver. Otherwise, I would avoid them like the plague."

Pros: "Helpful agent, excellent flight crew. Personally, I don't miss the back-of-the-seat TV screens. Launched and landed on time."
Cons: "Overpriced snacks and drinks, cramped seats, no in-flight magazine."

Pros: "Love the direct flight and employees but with the amount charged for three checked bags along with overpriced food and drinks during the flight it seemed rediculous, just like the seats on the plane. Extremely uncomfortable!"

Pros: "Pilot got us here safely!"

Pros: "NOTHING!"
Cons: "The worst experience in all my years of flying. Carry-on fees, unexplained carrier imposed fees, seat fees, bad service, no complimentary beverage service. Spent nearly the same amount in fees as I did on the ticket. Will never fly this airlines again or recommend. It's clear why frontier was on the worst airlines list next to spirit."

Pros: "CHEAP!"
Cons: "Flight delayed 4.5 hours for mechanical problems so we didnt arrive in Dallas until 340am. I understand these things happen but g'dam how bout a contingency plan Frontier"

Pros: "They got us there alive. Boarding went smoothly. Everyone was more than happy to exit the plane as quickly as possible."
Cons: "Not having flown for 6 months, we were not prepared for the nickel-and-diming that Frontier has become. The astronomical baggage fees were a complete surprise- they were nearly as much as our tickets. And why charge us for the same bags there and back? They charged for picking your seat, they charged for a soft drink,though we think they likely waived the fee for breathing their stale air. The staff, historically great, were short and clearly frustrated with what their roles had become, with looks that shared our incredulous stares of bewilderment. We used Twitter to voice our frustration and though they replied quickly, they said we could negate a percentage of the fees if we joined a new but obscure program... which of course charged us more fees. So sad to see our favorite airline reduced to this impractical, impersonal money-grubbing caricature of corporate greed."

Pros: "Basic seating was ok, but not comfort based."
Cons: "Finding out at the gate and not at counter (where we paid to check bags $30) that we needed to pay $45 per carry on. No this flight became an unexpectedly $200 more expensive"

Pros: "I liked that I landed safely. That's about it."
Cons: "Where to begin? First of all I have extreme flight anxiety. So from the get go I'm on edge about getting on a flight. When we arrived at the airport to check our bag, which I had ALREADY paid for online when I booked my flight, the attendant told me it would be $40 for my bag. Why in the world would I pay $40 more for s bag I've already paid for? I explained to her many times it had already been paid for. Unfortunately she wasn't cooperative and I wanted to actually make my flight so I just paid the $40. So, for my departing trip I spent $70 total to check a bag which is what I am most unhappy about. The flight itself wasn't exactly enjoyable. No free water.. No peanuts or anything.. The staff was subpar. They looked like they hated their jobs. Neither of the attendants on the plane ever had a smile on their face. There was a 3rd but I probably saw him once. Idk where he was the whole time. The seats were extremely uncomfortable and I felt crowded. I know planes aren't suppose to be exactly comfortable, but let me just say that the only other airline I have flown with before was spirit and I would rather fly with them again than frontier. I was expecting a much better experience since spirit is supposed to be the bottom of the totem pole but this wasn't the case. I'm not looking forward to my flight home."

Cons: "The plane was very hot inside, on the ground and in the air. The cost was more than expected. We had to buy bags. We ourcgased seats so we could sit together."

Pros: "The flight itself was good........took off ontime, smooth flight"
Cons: "It would be nice to have more water available. I understand that a low-cost would have no food, but the air in planes is drying making water essential."

Pros: "Timeliness Clean Cabin Great Value Friendliness of Crew"
Cons: "Slightly cramped seating, but what I expected."

Pros: "FRONTIER took 25 minuts to get the bags onto the plane and 45 minutes to get our bags off the plane and to baggage claim"

Pros: "Not much you can do about the weather, but we were given very few updates and those we could barley hear."

Pros: "I could not checkin online or pay for baggage online. This takes time that might make someone late for their flight."
Cons: "They need to be more interactive via text email rather than calls and face to face."

Cons: "Too many children crying. Seats very uncomfortable."

Pros: "Outstanding customer service by Susie (from Barbados) in DFW. They went out of their way to accommodate us. She even sung happy bday for mom's birthday. I have a special needs brother and they let him board early to give him extra time. Above and beyond, we absolutely love this airline. They are the megabus of the sky. Sign up for their frequent flyer program. Tickets are insanely cheap and economical, you can fly for $15 if you do it right by joining the yearly program ($50 annual) and responding to the emails. We booked 5 adults CVG to DFW 6 days out for $123 a piece when Delta and other competitors wanted $500 to $600 dollars. Pilots have a great sense of humor, flight attendants were super attentive and helpful. Be careful on the bag restrictions, my advice is travel light with carryon. The rest is pay for play but you can jet-set for stupid cheap and still receive superb service. I can't say enough great things about this airline. We are booking at least 7 to 8 more flights with them for the next few months for the price of 2 tickets with any other airline. Rivals Jet Blue or Southwest level of experience for fun but absolutely crushes all other airlines in value. Best flight experience ever!!!!!!"
Cons: "Almost nothing disliked about this airline. Read the bag criteria rules closely. They do distinguish between personal item and a minor bag fee for carryon. Don't really have any complaints at all as this has been my best travel experience with an airline ever. Without a doubt my new go to airline for travel in CONUS"

Pros: "Fast and easy flight."
Cons: "One of the other passengers took my window seat. Didn't want to get a hassle to make them get up, so I didn't say anything."

Pros: "I like the low prices. Usually Frontier is on the cheaper side."
Cons: "There are a lot of hidden fees and rules and regulations. BEWARE! Luckily someone cut me a break since I had nvr ridden on Frontier. Most of the staff seemed a lil rude. The plane was super late. Frontier requires you to get their app if you don't want to print off you're boarding pass. This is the age of technology, why am I printing a boarding pass? Worst security I've gone through."

Pros: "Got there safe"
Cons: "Fees"

Pros: "It was a smooth flight, on time arrival and departure"
Cons: "They are smaller planes so it is a little cramped, but for the price"

Pros: "Getting a pre-board was easy, since I need a wheelchair in the airport. Having my seat changed to a window from an aisle was done by my wheelchair assistant, and made my day."
Cons: "My "bargain" flight wasn't really a bargain. All the extra charges made the price much higher. (the upgrade to a window seat would have been $35 if not for my hearing disability). And the seats were hard and flat. Is this the trade off for "lower fares"- being uncomfortable, cramped and thirsty during a two hour flight?"

Pros: "The flight was very inexpensive, so that makes up for a lot of things I didn't enjoy. You have to realize you are flying a budget airline, something that is newish to the USA. Europe has had them for a while and they are just the same, point A to point B, super cheap."
Cons: "Tray tables are tiny tiny, could barely fit my drink and a snack on it. Seats are not that comfortable."