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Staff was very friendly and accomodating. Close to the Malpensa airport with a free shuttle. Very clean, reasonably priced, comfortable bed, great water pressure! The room was uncomfortably warm. Tried to adjust with the "in room" control, but it didn't work. Called the desk and said I needed to adjust in the room. I get the feeling that it's pre-set and the "in room" control you really don't have control of. My brother and his wife stayed in a seperate room down the hall and they had the same problem.
Everything was A+. This is a new hotel with lovely amenities, an excellent dining room, a fabulous breakfast buffet, wonderful staff, 12 minutes from the Milan (Malpensa) Airport by their convenient shuttle bus, and much more. It is a real find if you need to be near the airport for a morning flight. It is in the country though, so don't plan on wandering around town.
Very nice hotel - staff were excellent - good English and very friendly and helpful. Rooms very nice, comfortable. Breakfast & dinner very good.
Room was very comfortable, modern, and clean Staff seemed annoyed at basic requests
This is an airport hotel very geared up for passengers who need to stay somewhere very close to Malpensa. They provide a free shuttle to and from Malpensa. Very professional, pleasant, well run hotel. I would rate it higher than most of the other hotels near to Malpensa. Hotel restaurant is good and reasonably priced. Even though the hotel is in a green area close to Malpensa and there is nothing nearby, finding a lunch or a dinner in the hotel is no problem. Maid using vacuum cleaner in corridor outside my room in corridor too early on a Sunday morning. I don;t usually expect to find this in 4-star hotels.
Comfort and value for money Breakfast was not good. eggs and bacon was stone cold and made me ill
Clean,quiet, friendly staff, best buy
good size room and bathroom, hotel staff very friendly
Modern hotel with motel-like style, friendly stuff and suitable for simple transit in and out Malpensa airport with own car The walls are too thin and not sound-proofed
Good location -close to bars, supermarket,shopping mall, motorway-, sufficient breakfast, very comfortable and clean room, free carpark.
Ease of access and of parking. Rooms comfortable and quiet. Staff not really inerested in customers.
Easy to find. Individual parking at the room door. Spacious room. Only very bright neon lights in the room.Not very cosy but for a few hours' sleep before going to the airport it was ok.
The only way to reach the hotel - by car. They have that american motel-style building with the car park just in front of you room. Good place to stay before exprerience of Magore lake. everything was good
the location was great for shopping. the room was large and well-equipped. breakfast was nice, but could have included more fruits, besides sweets and jams
Nice staff, stylish design, new equipment, everything working The closest beach is in Arona - not guilteness of hotel, just a fact
We came to hotel(motel) in evening. It was dark and first opinion outside was not so good. But when we opened the room door, we were pleased. Room was nice, clean and better than many rooms berofe. There was space in bathroom and good shower. Breakfast was ok and staff friendly. Own carparking to every room ++++.
The breakfast buffet was very poor !
Excellent facilities, and adding a pool and spa etc. Fantastic helpful and friendly staff, gourmet but unpretentious dining, and just wait till you see the light show in the gigantic shower. Luxurious bed, linens and decor. This is exactly where you want to be at the end of a long busy travel day. There is nothing l didn't like about this hotel.
Really end of season no service at all. Very strange for a XXXXXL Not mentioned on site that wellness is closed
The staff were very helpful. The rooms were clean and well appointed. The outside garden and balconies were inviting. I did not like the construction. I could not determine where the actual castle was located.
The medieval atmosphere and the furniture TV not working, safe deposit not working, no slippers, the towels not changed for 3 days, no help for the luggage although there is no elevator.
Lovely rooms and friendly staff. We were directed to an excellent restaurant for dinner. No restaurant yet, but see above.
The hotel staff was excellent, very friendly, polite and helpful. The service was also excellent. The breakfast buffet was very good. The hotel was charming and so was its location. A truly lovely place! Although the hotel and its facilities were very good, some of the rooms definitely need refurbishing, especially the bathrooms.
Food and helpful staff Staff was unclear about whether or not service was included. [Service was included so it looked like staff was trying to increase their gratuities. Two of three rooms had some plumbing /electrical problems.
Excellent food and wine. Beautiful location. Hotel is a bit tired. Spa was not particulary impressive either.
too much/ too expensive/ lacks charm
The beds and pillows were extremely comfortable. Bathroom was modern and very well equipped. Everything was meticulously clean. Breakfast was delicious. Hard to find. Room was extremely small for the price we paid. Asked for room with lake view, but had to stand out on the very small balcony and lean over to really see the lake. Parking was extremely tight -- we worried about someone damaging our rental car. Staff seemed a bit indifferent.
Nice hotel to relax and enjoy a small lakeside town. Nothing
Location; pool and terrace; on site parking (at a cost) Room was dark and over-priced; restaurant prices high;
beautiful location very quite
Great location with stunning views
Liked the classical decor and minimalist arrangement of the rooms. We had a beautiful lake view from the room.
the fantastic views, friendlyness and helpfulness of the staff and the food in the restaurant The hot drinks machine we had to use at breakfast I could not get a decent cup of coffee
The setting is idyllic and the hotel very comfortable and spacious. The food is quite exceptional and the staff are all multi-lingual and attentive. The area lends itself to sightseeing while being itself quiet and peaceful. We had some reservations about safety in the bath.
Staff very unwilling to give much site-seeing info. Our waiter in the restaurant was very rude. As a result of this, we chose to go elsewhere for dinner the 2nd evenign of our stay.
beautiful location! good breakfast dated rooms
this hotel had good reviews and it did not fail to deliver. The staff couldn't do enough for us, especially when we were delayed from the airport and arrived after midnight, the official closing time of reception. they not only stayed on until our arrival at 00.30 a.m. but offered to prepare us a supper of delicious hams, cheeses, bread and drinks for a midnight feast in our room. We insisted they added any cost to our bill but it was a life-saver. the hotel was ideally placed for access to the medieval town of Orta San Guillio, other towns on lake Orta and a half hour drive to Stresa on Lake Maggiore. Visitors would need a car as we did not see any public transport. We would certainly return here again!!
Location, Facilities, room & food No
Nice position for a good breakfast on the nice balcony,the staff are very kind and the restaurant serve novell cusine, good and tasty, raccomended place!
Very friendly staff, beautiful location overlooking the lake with views on the mountains. Need to book a lakeside room. Real Italien atmosphere. Staff speaks english, french and italien. Super hotel to relax without the children. Speedboot hire and watertaxi over the lake at the hotel. Super! No
Position,helpfulness of staff and restaurant
The distance from toe town and there was no local taxi services
nice and comfortable swimming pool, wide garden, access to the lake. Everything very convenient. Lacks a little charm.
great view, friendly 24 hours reception
Staying on Lake Orta is stunning. The Hotel is in an excellent location, close to Orta.
Staff, Parking Paid for upgrade but not told of two weddings being held directly under our room for the whole weekend. Shower unit in bathroom far too small to shower properly. No fridge in room to keep water cold. Menu was very poor and hardly any vegetarian choice, staff member was told off in front of us for booking another restaurant so we could eat. Breakfast extremely poor and very little choice. Pool and area especially sun beds were in a filthy state and starting to look rundown. Not given air-conditioning remote till three days into stay. Hotel starting to look shabby and run down with plaster coming of walls and dirty carpets. All very poor for a 4 star hotel and a huge disappointment to spend a birthday celebration.
The view on the lake is fantastic. Restaurant is excellent none
A lovely relaxing holiday.
Check in, staff, near Lake Maggiore, parking Lack of vegetarian choice on menu, hotel in need of renovation, main area carpets and sun lounges very dirty, very small shower unit, no fridge in room which needed in high temperatures, breakfast was very poor for 4 star hotel, activities offered were far too expensive.
A great place to relax - nice view of Orta lake, clean swimming pool, 2 tennis courts. 3 minutes drive from Orta St. Julio - must see.
good location on the Lake. Nice pool and the service was very good and friendly. Wished we had booked another couple of days.
The stuff is very helpful and nice, very clean,good breakfast, good location, modern, free parking, comfortable room Very simple built, the A.C. did not work becuase it was still not summer , so the room was hot in the afternoon. Suitablefor businessmen, not very much romantic vacation, no facilities (Swimming pool, Spa, resturant
the most convenient parking the material of the artificial wooden floor
convenient location, near the motorway exit. Fifteen minute drive to Arona and the lake (large free car park at the lake). Excellent new trattoria (Trattoria della Comedie) on the opposite side of the road for an evening meal - everything was good about the stay
the hotel was new,clean,modern,and very comfortable. we asked for directions to Malpensa Airport and were given a printout---but in Italian.Since we don't understand Italian---we got really lost.A printout of directions in English would have been really helpful---since you do call yourselves an "airport hotel"
Very professional staff, very clean excellent breakfast None
That they accept pets! No restaurant facilities outside of breakfast hours. One does get hungry and would like to have something to eat in house without always having to go 'out' for lunch / dinner. Snacks would have been nice!
An excellent hotel to stay if flying from Milan Malpensa. We have used it before and gone back. Great Pizzeria along the road. Easy acess to Arona and Lake Maggiore. Clean, modern and comfortable. Would definitely use it again if the price was right. Nothing
Great location. Close to Maggiore, Orta and Malpensa
nice atmosphere Breakfast quality
new hotel, clean and quite, close to the highway (& air port)
We were upgraded to a suite and it was excellent - large and comfortable with large balcony directly overlooking the lake - but even the lake front doubles had their own balconies and access to the private swimming dock for the hotel. We did a five-hotel swing through the lakes area and this was by far the nicest hotel.
Please write at least 15 words
Panoramic view from room and terrace were outstanding. The hotel is small and well appointed in a contemporary style. I look forward to my next stay.
Hotel Bel Sit, Easy to find on the lake edge of lake Maggiore,Rooms and Hotel are immaculantly presented and very comfortable,Staff and Management are very friendly and Helpful,Hotel although on the road side it has very good under building parking and is quiet, We would certainly return if we are in the area again, well worth recommending. No complaints or dislikes
we got a suite for a very good price: 2 nights, 3 persons for 340€! The suite was very nice. It's directly at Lago maggiore --> we enjoyed very much swimming.
Nice room size, separate beds for the children.
Very comfortable and clean, staff very obliging. Super restaurant next door.
The location was very poor ideally the hotel should recommend car hire strongly
We had a good and clean room for 3 persons. Staff was supportive. Good breakfast. Excellent dinner in a restarant in the same building.
Convenient postion for touring the lake having just arrived at Malpensa airport. 24hrs reception
didnt stay long and if i was going to stay longer i wouldnt stay at it. too samll.and need to change furneture.
The lady at reception, Bruna, was very professional and helpful. Very central for site seeing. Breakfast good.
nice terrace on the rooftop for sitting outside, morning breakfast buffet was good. big bathrooms. not directly on the lake
Although Hotel Le Palme itself is only 3* it is connected to an excellent Steak House whose food was faultless and staff outstanding. Even providing us with transport when taxi's refused. There is nothing not to like, as long as you are aware that it is only providing a clean safe place as a base.
Really nice big spacious room (even with 3 beds!!!). Not too expensive considering the location. Lovely helpful staff. My taxi driver had trouble finding it based on the address given on the website (we ended up in Navarro first!)
Friendly staff, clean room, free parking
The staff were friendly and the hotel was located in beautiful area, ideal for relaxing. No
Very friendly and helpful staff and clean, quiet, modern accommodation You needed a car!
Hotel situated next to nature trail, so nice for short walks through the forest. Close to Lago d'Orta. Great coffee from the bar. Hotel faced directly onto main road. Some decoration very "70s English hotel" so didn't go with the modern building or furniture - doilies under everything, plastic flowers, yellow floor-length table cloths, cloth bows on chair covers. Rooms very nice, but could do with some pictures or photos on walls as a bit sparse.
everything exceeded our expectations .. the resturant offered v good food and service. hehe the shower holded did not work well ....room 212 but its a small thing.
Very elegant and comfortable hotel. Excellent breakfast. Hotel is situated ca 10 minutes walking far from the village.
We found Micheal very helpful, warm and friendly. The rooms were nice, the location is fabulous. The reception staff were very helpful and friendly.The food was delicious. A part from the lovely smiley girl at breakfast time, we felt the staff in the restaurant were rather surly and not very approachable compared to other michelain starred restaurants we have been to.
A stunning piece of architecture with a real wow factor. Posh without being pretentious. We were told that the very expensive restaurant catered for vegetarians when in reality they tolerated them only. Had a very disappointing main course as part of an otherwise lovely meal.
The Villa Crespi is an architectural masterpiece and a joy to stay at. Sop well appointed and comfortable Slightly too laid back at times so that they took the eye off the needs of the client and a bit pompous in the restaurant
Nice view over the lake, good restaurant, abundant breakfast, parking in front of the hotel.
The view. The restaurant was also good.
Beautiful views, comfortable rooms and friendly staff, we would definitely stay here again.
The view from our room was breathtaking. It was wonderful watching the view at different times if day. The room was big and well appointed. The restaurant was not cheap but the food was excellent and we were able to order mixed salads even though they were not on the menu. Each night we had a free glass of sparkling wine and small taster of a regional speciality before the meal we ordered. Staff were very friendly and appreciated our attempts to communicate in Italian. The wifi connection fluctuated greatly and caused us some frustration since we were never sure if we could get emails ir send them. However we were not charged for the time we managed to get connected. Only one of the staff spoke English which could have been difficult if we hadn't spoken some Italian.
great view from lake-view side of the hotel, good food at the restaurant, friendly service slightly disorganized reception service
The location and view over Lago Maggiore. The superb food. Nothing.
amazing view, a very nice building, superbe staff, good food, swimming pool, very close to Arona which is a great little town. It has easy access for children's strollers and for people in a wheel chair. It is next to the busy lake road and the train tracks, however one does not hear the noise too much. Unfortunately there is no WiFi in the rooms.