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The location, their breakfast, the staff, access to wireless internet and the cleanliness of the hotel. There was no air condition system and no tea/coffe making facilities in the room.two days before our departure, we started sexperience persistent bad smell from the tolilet/shower room and this continued for two days till we left.
Everything at this hotel was nice. The room was very large, perfectly clean, quiet, and the staff had even made up a real (wooden) bed for our baby. The staff were helpful and friendly, location was great, and the breakfast buffet was one of the best I've had in a hotel anywhere. Would I recommend it to others? Absolutely! Nothing...everything was perfect.
The breakfast. The smell from the drains in my room.
location lack of air conditioning
Room rate included breakfast - buffet style - excellent with a wide variety of food to choose from. The only downside was our bedroom was at the front of the hotel overlooking a main road which turned out to be very noisy despite the fact that the hotel advertised the windows as being soundproof - they're not!
The location was the best feature of the hotel
Very good location for central Aachen.
well located for easy access to sites. car parking facility very useful. Staff helpful and friendly. Breakfast not included and seemed expensive so we opted out, but it did look well set out!
excellent location near the center, excellent view, comfortable room, very kind personnel. decoration typical,
the decoration is great and the location too. The breakfast was really good.
A clean functional hotel with its own secure car park which is more for business trade but suited us for a Sunday night The hotel restaurant was closed and there was little open in the neighbourhood for a Sunday evening meal
Excellent job by the hotel staff. The restaurant food was great, the pool was warm and the multiple saunas were wonderful. Thanks for a great stay.
The pool and sauna rooms and the location near walking paths and a horse stable. Price of breakfast not included in room rate and was expensive. Beds were very hard.
The staff was incredibly helpful and polite. I was surprised by how nice and spacious the rooms were.
Staff, interior and outdoor area. No
Comfort and room size
Good friendly atmosphere, comfortable and convienient good hotel with spa relaxation facilities
It was a modern and clean hotel, with decent facilities and a friendly atmosphere. We didn't use the dining room facilities, but they appeared to be very good. The front entrance was locked at night, and we depended on the concierge or night clerk being present to open the door. There were no problems, but if someone hadn't been immediately available we would have had to stay outside (in the cold and snow!) for a long time. Good security for the hotel, but not for the guest worrying about getting in.
Nice, clean and quiet hotel. I had a family suite for me alone. I could imagine, this would be perfect for a stay with the family. I think free WLAN should be standard by now.
the really cool swimming pool and sauna, and my room was a suite! The bathroom was not ventilated very well. That made it smell a little bit. Spray some deodorant people!
It was a perfect location for seeing the city
location, room, friendly staff at reception no
The location and it was extremely quiet The room rate and the fact online the price excluded breakfast and when I paid it included breakfast even though I hadn't had any confussion there
The central location of the hotel. The roomservice was rather poor. For a double room and for 4 nights we only got 1 set of soap, shower gel and sampoon! There were neither a minibar in the room, nor a hotel garage.
Great location, easy to find and within walking distance of station and all main attractions. The staff were friendly and helpful with directions to restaurants and bars etc. The room was clean and comfortable. The breakfast buffet was decent, there was a lot on offer. The pay per view film service was very limited - with few films in English and showings only at certain times which did not fit in with our dinner plans etc. As we had an extremely rainy weekend, the lack of a more updated service was notably disappointing.
Location Kids running through the hotel until the middle of the night
I like the fact that it was walking distance to the pedestrian mall. It is a very modern and clean hotel. Breakfast was excellent with lots of choice. I think that parking is a little expensive, there should be a reduced price for hotel guests. It would be nice to have more English speaking TV stations.
I had to make changes to my reservations and make a longer stay out of the trip. I called and coordinated the extra days with one of their staff, but after arrival found that they had no record and I ended up stay in an alternative location for one of the extra days
Very comfortable, large room on sixth floor, clean, well-appointed, with a good view and lots of daylight. No public area in which to sit down. The bar, which did have seating, didn't open its door until 6.00 p.m., whether one wanted to drink something or not.
Clean, modern rooms, friendly staff (who spoke English), and conveniently located to city center. Use of internet required mobile phone which I did not have.
Fairly nice location not far from the centre of the city The breakfast room is very crowdy, most likely due to too many non-guests in the hotel are invited for breakfast. Hotel guests should have some sort of preference.
the ambiance and spa facilities the room (deluxe) was separated from the adjacent room by a single door so that we could hear our neighbours literally talk.
Great facilities, good food, and attentive service. The hotel is in a great location, and is spotlessly clean. The rooms are very hot, and even turning the thermostat down doesn`t appear to have much effect on the room temperature. The high room temperature makes it difficult to sleep.
excellent dinner excellent service, good location.
relaxed atmophere, excellent service
It was a great relaxing experience away from the crowd. Nothing.
Extremely comfortable and high quality Hotel. Excellent value.
Excellent service with very helpful staff, and a delightful restaurant with an superb breakfast. Very central location and nice park surrounds.
Excellent staff, very helpfull. wonderful spar ,with pool, rooms very comfortable,
Convenient walk to Christmas markets. Quiet and comfort for rest.Cordial and helpful staff. Great to have parking onsite.
The staff, although quite young, were extremely attentive, helpful and professional. Food was very good with a lot of local specialities - not just bland international hotel food - and we were happy to have dinner as well as breakfast in the hotel, rather than looking further afield.
An extra bed was arranged as required, and the room was clean and tidy. In addition, the bath room was wide and clean enough - 1 bath tub and 1 shower room. A pot was very helpful. Also, my kids were happy with stuffed toys presented at the reception. If breakfast were included in the room charge, that would be much better. Though "Early Bird Breakfast" (free of charge from 4 a.m. to 6 a.m.) looks nice service, it is not practical for family tourist.
The staff are friendly, accommodating, and multi-lingual. The location is perfect for making day trips into Holland and Belgium and to larger cities like Cologne and Dusseldorf. The breakfast is amazing and well worth the price. The rooms are not spacious, but they are very comfortable and clean. The extras: breakfast, internet, parking, can add significantly to the overall price.
nice breakfast room was a little small but just rite bathroom was tiny bathroom was small
Easy access to town; nice and clean rooms. The hotel should make it clear that they do not provide parking - it initially appears that the hotel has own parking that is included in the price, but actually the guests use a public parking which needs to be paid separately.
Thelocation and sona No microwave in the room
over all high quality of food and facilities in general bed pillows where a differrent shape from uk
The kindness of the staff in how we were treated as guests. We missed a swimming pool ;-)
The town was very nice and people were very friendly, shops and restaurants are also very nice.
The customer service was perfect. Breakfast was amazing and the location was superb. Close to everything, clean and safe. Loved my stay! Nothing I could think of
We liked the layout of the family suite, which consisted of two connecting rooms, each having an en-suite bathroom with both bath and shower. The breakfast buffet was great and the staff were helpful. It was not far from the city centre and we enjoyed visiting the Christmas market and cathedral.
The hotel is conveniently located near the city center of Aachen. This is a training facility for hotel staff who are very abrupt with their guests. Though appreciative of the effort, they obviously do not get guidance. Parking facilities could not be booked and were full so that I had to use a public parking (though it was suggested it was private). Rooms are stuffy, show obvious signs of 'wear and tear' and the bed was absolutely horribly hard. We did not sleep at all. Hotel bar and restaurant are not up to standard either. And WiFi is slow and not available all through the hotel.
space of room is not enough for twinbed
The helpfulness of the staff was the overriding experience with the excellent breakfast. Ther is nothing I would strongly enough to raise
Extremely friendly staff!
clean comfortable hotel, well situated. staff are helpfull and friendly. we have stayed there 4 times in the last two years while traveling in germany and would recomend it,
Not far away to center of City. You can walk to down-town. Not possible to park in hotel garage, because out-of-date garage sistem - useful only for small cars!
staff rooms bit small
Convenient for city Excellent breakfast No tea/coffee in the room
Fresh design, good location, friendly and helpfull staff. Value for money. matress a little hard.
There was only a shower in the bathtub, i could not get a bath becauce i could not enter the bathtube.
Staff at the reception very courteous and friendly, other staff were equally friendly. Services were prompt and well delivered in a business manner. For the price charged and the location of the hotel, Electric Kettle for Tea or Coffee in the room should have come as part of the package.
The room was excellent. It would have been nice if there had been free wireless like many other hotels. €13 for breakfast is a bit pricey.
I AM A FREQUENT USER OF THIS HOTEL AND THIS VISIT CONFIRMED MY INTENTION TO STAY HERE WHENEVER I AM IN AACHEN
Close to my sporting event
The fresh orange juice maker It's strange to set am1100 as the check out time from such high class hotel. But, it does not really a requirement to be strictly followed. Hotel still allows me to stay until pm1300 free of charge
The staff was very helpful and friendly--very nice to work with. Breakfast was expensive, but convenient and good. Closet too shallow. Internet access charges way too high.
This is a typical "Holiday Inn" hotel and very functional.
Easy fot find, free parking, good value
Close location to public transport
Rooms are modern and comfortable, friendly hotel/restaurant staff checking-out during rush-hour could be quicker.
loved my room and the quiet area, even though it is downtown it was still quiet. yes, the parking situation was not the greatest. For a hotel that has that many rooms and only 4 parking spot. Not good.
Rooms are modern and sufficient space. The restaurant food is excellent, best peppersteak I had in a very long time for good price.
very nice hotel staff, breakfast normally starts at 8, but as we had to leave at 8 they made us breakfast at 7.30; clean rooms with modern furniture As the hotel is in the center of Baesweiler it is not as quiet as I hoped
christmas market the breakfast in hotel far to expensive
Comfortable room and reach breakfast, excellent value for money.
The swimming pool and sauna were good. The breakfast was very very good!
size of room - large. wifi available. position - near bus route to city. The price of breakfast. Around 26 euros for two - slightly high for the buffet.
The stafff were very friendly and helpful and the food was good - the best breakfast buffet we have ever come across!
Generally well appointed and comfortable Good friendly service. Like many European hotels the pillows were much thinner and fewer than the British are used to
We had a very comfortable room for the price we paid. The staff is really nice and helpfull and the welness facility is great. Quiet environment and good bus comminication with the center of the city. The parkinglot is a bit small. We had difficulties to park the first night even outside the hotel.
Pool, service at breakfast Lack of full-length wardrobe space
Design Food was average
clean rooms, moderate breakfast. too small rooms and bath. only 5 german channels on tv.
this hotel impressed me by its friendliness, quite atmosphere, nice guest rooms, good breakfast, and cleanliness there is nothing negative to say about it
Proximity to the city centre
Very friendly hotel staff, clean, good services Small room, maybe enough to stay for 1 or 2 nights but no longer. Bad mattresses and a little high price for what I got in general
Center of the city Staff very friendly Breakfast poor
Small rooms with tiny bathrooms, generally in need of updating, near railway track (although not too noisy).
No AC. The rooms facing the street are too noisy. The breakfasts are too basic.
Closeness to city centre and Carolus baths. Excellent staff service: Eccellent hotel in it's class. Parking in the underground car park is tricky, but worth the trouble.
The cosy and clean hotel, friendly and attentive staff, room service available at any time, modern facilities and comfortable rooms, large buffet with rich breakfast, good location in the city centre of Aachen, very near to the spa for swimming and sauna, secure parking inside the hotel garage is possible too.
The lady at the breakast room was very nice and friendly Not friendly for family with small kids, there are stairs to get to the elevator and it was not handy with our pram, none at hotel recepiton offered to help us. Our room was on the 5th floor but the elevator stopped on the 4th floor... so again another flight of stairs!!! The parking garage very tricky and expensive. Rooms far too small.
I enjoyed the relaxing atmosphere, the swimming pool and the sauna. Breakfast was delicious, quality products, variety of drinks. The castle of Stolberg is worth visiting, as well as the lakes in the Eifel National Park, which are some 10-20 km away. I wouldn't rate the room and the room facilities as 4 stars but rather 3 stars. However, the room was clean and comfortable.
Lovely staff. Good breakfast. Nice and peaceful Very nice hotel but needs air conditioning in the bedrooms in the Summer. The town is very quiet
This was a first class hotel. Staff so lovely, friendly & efficient. Rooms very clean & comfortable. An excellent overnight stay. Wish it could have been longer. Thoroughly recommended......... 11 out of ten!! Nothing but praise
We thought that the hotel was extremely comfortable and warm. The breakfast was excellent with everything available. We were surprised that there was no dining room
Very friendly, welcoming staff + beautiful room and amazing breakfast made this a wonderful stop-over on the way back to England. We only wish we had booked a longer stay!
very welcoming comfortable excellent breakfast
The buildings were very nice inside, the rooms well appointed and the swimming pool was small but had everything in it. Breakfast was very good, with a full fuffet and small cooked portion. The address was not easy to find and being candid, looked very tatty from outside.
Nice hotel, located near the old city center (cobble stones street). Wifi signal weak in the rooms, need to work in the lobby.
I thought the people (staff/owners) were really great and very friendly, they are always willing to help or answer questions. They also watch your needs at breakfast ie they notice if you have run out of coffee they are more than happy to get you some more they dont just sit you down and leave you. They were really nice people and the food was fantastic :o) I can't think of anything I didn't like as the rooms were great, although I got cold on one of the evenings when I went to bed, I think the dovet could be a little bigger on the beds, and the price is a little high, but that would in no means stop me from using this hotel again as over all I thought it was a great exerience :o)
Clean, comfortable family run hotel with friendly staff.
very courteous reception staff cigarette stub marks on carpet (though I had asked for non-smoking room)
Good location, good hotel and good rate - made for a good weekend
Fairly convenient for the station. Bigger than I personally like, but it was fine, really. Staff quite friendly. Good breakfast. No problems. Recommended.
Friendly staff. One person for check-in who also answered all kinds of phone calls. So it took a very long time. Room was not very well cleaned and there was a strong urine smell. Extremely small bathroom.
It was ok but should be better for the cost.
Exellent position to visit the Historical part of the Town. Easy and fast approach from road network. Practical and effective facilities inside the Hotel.
The reception staff was friendly. However, the kitchen staffs are the opposite. The walkway between rooms are quite dull and the wall in the room has some scratches. To stay there alone is quite spooky.
Bathroom was very small, but expected for this price hotel.
clean, tidy and comfortable bathroom could of been slightly bigger
It was a quiet but very beautiful place.
Did not realise it was so out of town and more of a business type hotel - would prefer some character!
Room very spacious and perfectly clean, bathroom immaculate and confortable. Very quiet. Free parking. Staff professional and friendly. It was our second stay and will come back again in the future. If you plan visiting the city, you need the car or a bus (bus stop very close) or taxi (around 7-9 euro). Otherwise, everything is fine.
People in the room above were very noisy in the night, waking me up after nidnight on a number of occaisions. I only got a few hours sleep which was not good preperation for the 10 hour car journey I had the next day. I will not be staying there again.
Large rooms, friendly staff, very nice wellness facilities, plenty of parking space, excellent prices. Sober outside appearance, business-like atmosphere.
The rooms are amazing...extremely large, extremely clean, and the staff were great. My German was learnt a long time ago and they tolerated it's school girl charms but as I found out later spoke perfect English! I had promised my daughter a swim at their health spa on arrival but there are many classes run in the pool so your times have to be chosen carefully.
We enjoyed everything this hotel had to offer, the rooms were very good, the staff very helpful and the breakfast and evening meals were excellant. We would recommend to anyone. We had no complaints regarding this hotel
Rooms in a different building complex. No restaurant, "bar" closed before 10 pm, no mini bar in room.
Staff and facilities were great, very easy to find and superb motorway links.
opening hours swimming pool
Excellent comfortable Hotel - ask for Room 101 its great!
Welcoming hotel set in ideal location. Freindly and helpfull staff.
Top notch hotel. Excellent food and service. Staff were very accommodating. Large room with free Internet access for my laptop.
Friendly and efficient welcoming, advice and service no
The hotel and parking is very central to visit the city.
Nice easy walk to the centre of Aachen so you can see the sites etc. Some great bakeries around for breakfast. Central.
stayed 8 nights at this hotel,reception staff very polite and helpful at all times,very convenient for shopping,we stayed here as it was quite near to spa franchorchamps grand prix circuit.although i didn,t use it,the rest of my family took advantage of the sauna and steam room which was offered free of charge.the room decor was pleasant and always cleaned well every day. my only groan would be the beds which were too soft,felt like you were lying on a marshmallow.
staf was very friendly, the japanese restaurant was good
Very friendly employees and good service. Not that I'm very much into television, but I was disappointed that there was only one English channel (CNN). It shouldn't be so difficult to get BBC, Eurosport and / or others as well.
The hotel is ok.
The staff was very friendly and they tried there best to help us with making arrangements with my bad German skills and their good english skills everything worked out just fine. The rooms were very nice and exactly what I expect when traveling Europe. The A/C in the rooms worked good, the high temp the day of our stay was 85. The hotel parking garage was full. The charge for the breakfast at the hotel was 14 Euro a person, plenty of backeries near by where you can get breakfast for 2-4 Euro a person.
Restuarant seemed expensive and local restuarants offered better value
Helpful staff, light/bright room with salt crystal lamp. Nice to have tea/coffee-making facilities. Good authentic meal in the Japanese restaurant. A few minutes walk to the old centre.
A very warm and friendly welcome. The Family that runs the hotel did its very best to help us in every respect. Breafast was excellent and the location very good if you - as we were are interested in the Modern Musuem (3 min away) aand the SPA (also 3 min away)! If you like a friendly, family-run hotel with local atmosphere - this is the place to go!
Central location, within walking distance of the centre. The owner was very friendly and helpful. Excellent buffet breakfast.
Demanding "at least 15 words" is a rude way for you to treat your volunteers. This is not four questions. This is at least twenty questions, so Bookings.com is a bunch of liars.
The readiness of the owner to help, eg. use of enclosed garage No
Very nice owners. Excellent breakfast. (which you can have served in your room if you ask in advance)
Attention to detail and excellent breakfast. No web connection in rooms.
The owners were lovely and helpful with directions. He made my daughter a scrambled egg for breakfast, very sweet.
It was just like a home enviorment. I liked that There is no internet service available. I would like to have that as one of the necessary facility.
Very friendly and helpful staff. When I unexpectedly needed "late checkin" because of a change in my travel schedule, things were arranged efficiently and effortlessly through personal intervention of the hotel manager.I've stayed here before and I must come to the conclusion that this is probably one of the best small/family-run hotels in Aachen.
Their special attention to guests.