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Very clean, good breakfast choice, very new, very comfortable, convenient location for exploring, not too big so as to be impersonal, all together a lovely hotel No complaints at all
Very smartly refurbished and modern rooms, large bathroom and great breakfast. High recommendations.
We had a great apartman with little kitchen, the beds were separated which bothered us at first but the matraces were fantastic. Location right in the historic city center. It was VERY hard to find parking close to the hotel and in addition there was some festival and therefore it was forbidden to go close to the hotel with car at all. Also we werent informed that we had to pay extra for breakfast and at the end we had to pay additional 10 EUR per person per night for it.
We stayed in the apartment and it was really lovely, comfortable, quiet, and right on one of the main squares. There were many little extras in the room, design-wise. The staff was accommodating and friendly. We didn't realize that none of the rooms are equipped with a separate bedroom. We were traveling with a baby and wanted to be able to put her in a separate bedroom earlier in the evening. Although the hotel doesn't have parking, there was a city lot a couple of blocks away that only cost 12 euros overnight.
The room was clean and the breakfast was good Our interaction with the staff was not good. They gave the impression that they were doing us a favour by letting us stay there. One verbal exchange with our friend was very embarrassing to to both my friend and me.
Location. It was clean, cofortable, and close to where I wanted to go The staff, only one key. when my wife went to the room I had no key to get into the hotel. I rang the bell and eventually a woman came down to open the door to the hotel. She gave me such a tongue lashing for not having my key that I will never forget. I would not talk to a child like that let alone to sombody twice my age. We will never stay there again.
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
Rooms were ok Air conditioning didnt worked at all.
Air con not working and very poor breakfast.
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
Friendliness of Staff No
The hotel was clean. Unfortunately there were too many dogs in the hotel. I was able to have a comfortable sleep, but it would have been better not to hear to dogs barking.
We have stayed at this hotel previously as a good stop off point when travelling down to the Alps. It is in a lovely location, well worth a visit in its own right. The restaurant is very good, especially the steak. The staff are excellent, friendly and very helpful.
free swimmingpööl quiet surrounding
Very helpful staff who spoke good English and understood my bad German. The hotel was very clean and set in beautiful countryside.
We stayed in this hotel on our return trip from the Alps. This time we stayed two days and visited nearby Aschaffenburg, which was well worth doing. In addition to the previous comments I have made about the hotel, I must stress that the hotel is in a great location in the countryside with lovely views.
This was our second stay and it was as good as the first. We very much appreciated the efforts the restaurant made in supplying a special diet meal at very short notice and it was very good too.
The great location and views. I was allowed to use their laundry for a small fee which I was very grateful for. We were in a little back room, our friends paid only an extra 4 Euros and got a room literally twice the size of ours! Don't be too tempted by the early bird rate.
It is a nice hotel in a good outdoor location. Pet owners might think it ideal. We were not made to feel that pets were welcome, just "allowed" . Despite the fact that we made email enquiries we had no response from the hotel. Other hotels have a much friendlier attitude towards pet owners.
I liked the peace and quiet surrounding and the food at their restaurant. Friendly stuff as well.
Quite - Clean - Well decorated - surrounding is good. Although the hotel is 20 % full, they gave me a room which has no windows (small window at the cealing) at 4 th level, elevater is going only 3 rd level. My room building is seperate from the main building, there is no one to show the way signs are insufficent. And please note that I order a double room for single use in order to have a comfartable room.
Location, Great Restaurant
Excellent, helpful staff
The staff was very friendly - we arrived very late (3am) after being stuck in a terrible traffic jam, but received a friendly welcome and were allowed a later checkout time. The room was large, very stylish (a 19th century feel), comfortable and very clean. The breakfast was excellent (though quite expensive at 17 euros pp). We chose this hotel because it had airco, which was important because our dog has a heart condition and needs airco in hot weather - unfortunately, the airco in our room was very weak and insufficient.
The bed was very comfortable, room was also very clean. but was situated in a building next to the main hotel and there was a strange smell in the corridors room was situated in a building next to the main hotel and there was a strange smell in the corridors
The staff were friendly and helpful and the restaurant was surprisingly good for such a small town. The beds were not very good - too soft. No view at all from the room. Surprisingly noisy for a country location.
Good position not too far from Frankfurt, quiet and relaxing athomosphere, very comfortable room and bathroom, high-level dinner and breakfast, kind and caring personnel
Tonya at the front desk was a star employee, she helped us out many times in our short stay. The restaurant up the road from the hotel on the left side had great food but are closed on Mondays.
The breakfast was really good, the staff spoke very good english The only thing was the dinning hall was not open over the period that we stayed. Also the tv was only in german except for news chanels.
Spotlessly clean accommodation, friendly and attentive staff who immediately make you welcome and ensure that you are satisfied every time you come into contact with them!
The staff is very friendly....you feel like at home