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The location was excellent and the view as well. Staff was very nice and the room was well cleaned every day. It was a bit old fashioned. I had a double room for single use. There were two seperate beds which could not be put togheter. For me it was not a problem as I was alone with when you are a couple it is not very nice.
The location and the view. Room was well appointed and the breakfast was excellent. Difficult to get the luggage into the lobby.
Fantastic location ,exellant service and good resturant
How close it was tothe office The smell
Excellent location and well furnished room
The location and view over the lake. We have stayed in many hotels across the world and, it has to be said, that we have never been offered such a poor breakfast selection! Not just poor but an absolutely minimal choice! Afterwards I looked around the lobby for signs to the 'Weightwatchers' Conference!
Location was great ! I reserved parking ahead of time , but upon arrival there was none. Make sure you obtain a room facing south - No street noise from the bars and a nd a much better view. Breakfast was only average.
staff was frendly,good location.all most room with lake view and balcony
I liked the friendly staff and howit was a more modern hotel
Very nice location overlooking the lake and the beautiful town of Montreux. Spacious and nice room with balcony. Breakfast is good. Not so impressed by the a la carte restaurant. Service and food not up to expectations.
Room with a balcony directly on the Lake. Large size room and bathroom on the corner of the building with three windows for ventilation. No air conditioning and the hotels breakfast was poor (in selection).
Staff in Reception and front office Towels in the bath-room were not new / fresh ( Old Towels )
I liked the good relationship price/quality. It's not far from Montreux town centre, easily reachable by bus or even by walk. I would increase a little bit the breakfast choice, which is not spectacular. For example it was missing vegetables
Very comfortable rooms. Beautiful view over the lake. Good breakfast in lovely dining room..
Friendly helpfull staff, excellent position. Very nice hotel
Beautiful location right on the lake and easy walking distance from the centre of town. Beds very comfortable. Hotel is across the road from the train line and there was some train noise during the night
Breakfast, location no minibar in a 4 stars hotel is a bit unusual
Friendly staff! Clean with super internet! Fantastic breakfast. Horrible elevator next to my room that kept me awake and disturbed my working, also not well isolated doors and my room was close to the hotel bar. I loved the hotel, but make sure you're not on the reception floor and also that you're not next to the elevator. One can also hear the train, but that didn't distrub me much in comparison.
The lake view, the breakfast, the price, the free bus ticket
The wide room and the great view of the lake. The 4-star hotel did not a mini bar or a coffee and tea maker in the room. I stayed in other 3-star hotels in Switzerland that had both.
The food and friendliness of the staff
Friendly, helpful staff
actually we (my self and my son) both like the location, gardens, the bar the resturant, the room and the services. It location is ideal for some one who wants to relax and cool down. none at all.
Incredible view! Beautiful place. Gourmet dinner, good breakfast and excellent service. Might not be suitable for small loud children. We were the only family with kids.
Excellent value for the price, first class hotel, staff, decor and food. The breakfast was not quit up to the rest...
The room and the grounds were beautiful, the breakfast was excellent, the staff was really helpful, the location was great. No
Friendly staff, excellent food and wine, room space and free extras like fruit, water and sweets.
for who wants to live a unique experience needs to visit this hotel, the environment, the furniture and decoration, the attention and quality of hospitality made our short stay a wonderful experience if you choose this hotel for the wellness and spa you might be disapointed as this part of the hotel is fairly reduced to a strict minimum
The luxury, location and sense of really treatin ourselves
Facilities , location excellent except staff just OK. Just staff
I liked everything about it and mostly the staff were very friendly, smiling, helping, and accomodating. Moreover, although I mde the reservation few hours before checkin, I had what exactly what I requested.
The swimming pool and fitness centre with magnificent lake views are the reason I stay there. The breakfast terrace is very pleasant and the brasserie offers excellent food, with a reasonable value set lunch. Check-in is always excruciatingly slow.
A very luxurious hotel with superb furnishings and facilities. A true 5 star property!
beautiful hotel with great services. Definitely recommend the spa The Brasserie (in the hotel) was not up to par with the service/offerings of the hotel. Service and food were not top notch for a 5star hotel.
The spa The style of the room, very clssic.
everything to a high standard
i realy ejoy mytme in the hotel
People were so kind and gentle.And super nice location.
Setting was beautiful. Hotel still has some of its former grandeur but probably hasn't been renovated in 30 years.
staf were very friendly, rooms were comfertable but without an air condition, the hotel located in the center of the city, they offer free bus ride in Montreux, Vevey & Vellneve also they offer free internet &10% discount in the restuarants,cafe,spa of 5 defferent hotels in the city of montreux. in my point view , I wished that the rooms were air conditioned in case of planning to visit the city again in the summer.
location and lake view brakfast can be better for this price
If you do stay at this hotel, I recommend that you request a room with a balcony view facing Lake Geneva.
location breakfest not included otherwise 24!!! CHF, sauna is cold even after asking, the room is old and they don't clean very well
Location and breakfast Parking
Classic hotel located on lakeside in expensive location. Small bathroom adequate, although the ugly split in the wash basin was not very appetising.Notice that the mini-bar fridge stocked to bursting, therefore unable to use to cool own drinks. Very disappointed on arrival to find that our room key did not open the door! Had to return to reception from 4th floor to ask for assistance. The receptionist very apologetic and gave us another room on next floor...we had 4 suitcases and other bags( as we could not leave anything in the car) and had spent 11 hours driving so this was not a happy start. We chose this hotel as it was our wedding anniversary so this incident really did spoil the entire stay.Unfortunately our room did not look out over the lake so it was all a bit of a waste to be faced with a block cross the road...not very romantic. Although the setting is on the edge of the lake the surrounding area was not very nice when we went out in search of dinner at 9pm: noisy crowds of youths and shrieking girls with a Macdonalds next door. As this was to be the highlight of our 9-day trip it was a complete disappointment.Interestingly, walking along the edge of the lake next morning we found much nicer areas. If we return we will choose something further along the lake within the town.
The reception staff were most helpful for me. The bedroom was great and the breakfast very good indeed. Only the price was expensive for me, but probably not as Swiss hotels go.
Free internet and selection of movies was great Helpful staff Not full No parking at the hotel - had to go to public parkade 30 m away, so not too bad Beds not very comfortable Restaurant was being renovated
location and that was allthey did not have my reservation when i arrived
The hotel and the environment the are peaceful there. The staff are also nice and pleasant. The staff are reacting quite slow during check-in and check-out. There are no porter at all, we 2 girls carried 5 luggages all by ourselves. We must walk up the staircase behind the main door in order to reach the reception, with all our luggages!!! The room door should also be improved as it's so thin and in shambles. These should be reflected in the web!!!
Please write at least 15 words
Excellent location near the train station. Clean rooms and nice hotel staff. The new design of the rooms isnt that good and i preferred the old design and the breakfast is expensive and not that good!
The hotel is quite central and very close to the railway station. Check-In procedure very detailed. Double bed was actually 2 beds with rolls (splitted frequently). Price value ratio.
The lady at the reception Nothing
Clean and very comfortable. Excellent English. Food and drinks were of a good standard. There wasn't 24 hr room service
The wonderful views from the room Breakfast was way overpriced and meagre
Excellent Location. Just Opposite The Railway Station, Great View Of The Lake & Majestic Decor. Furnitures & Fixtures In The Room Need Maintenance. After adding an extra bed, the room becomes really small.
The location and the views from the hotel.
Location Resquested room was not provided. The lakeview rooom was requested on the website, but provided only after I brought the oversight to the attention of the reception. Resulted in wasted trip to the incorrect room.
Convenience to station and lake Caffe' Du Lac was not good in terms of menu and service
location, view, vip bar
Location, service, spa facilities, friendly staff, multi language menues etc. Some rooms were noisy from the road
Rooms and bathrooms were very clean.Entertainment through free movies channel. I have come across the 1st 5 star hotel which does not provide a Coffee maker in the rooms.Not worth the money .The services are not 5 star category.It is slightly far from the railway station.
Nive views in our room. Some staff could speak Spanish. Room facilities were ok. We received a room in the first floor without elevator and they didn't offer any help for our luggage (only a few steps according to the staff, but it's incredible in a supposed 5 starts hotel). Staff wasn't very helpful, just informed us about extra costs (parking, etc.)
restaurant and bar staff,retaurants,spa,lake view,convenience for town .
The location of hotel was beautiful. Noyhing
The view is wonderful. A little bit old but still OK.
Fabulous view, good location (right on the lake) and great room size. For Europe, it is a treat!
a fantastic location in a great resort, very romantic perfect for my wife & myself's honeymoon
The location of the hotel at the lakeside was perfect, quiet, fabulous views and not too far from the train station and shops/restaurants. No significant points to dislike
The view was fantastic, One of the best for this price in Montreux. For the price, the room was fairly basic but very clean and comfortable and didn't care about the room as the balcony and the view was worth it!
Very clean, spacious room, great location overlooking the lake. Close to the downtown area. Short 5 minute walk to the Territet train platform Carpet looked tired in the stairways, not that big of a deal
Staff always helpful. Very comfortable feeling from hotel like being in your own home.
The hotel has a lovely ambience and a good location as well as wonderful views over the lake. The hotel (especially externally) and the rooms are very dated - in particular the bathrooms - and in considerable need of upgrade and maintenance. Breakfast was average however staff were very slow to replenish food plates that were empty or nearly empty.
The location was great, as long as you have a lake view. I don't think I'd want a non-lake view as you'll be on the side with the train. It was an easy walk into town via the lake-side walkway, or you could take the complementary train (but we just walked as the weather was lovely). Well, our booking.com reservation was apparently lost so they upgraded us to a suite for the same price. Everything was lovely. If we'd had the standard room that we'd paid for, then we probably would have had a room to the front next to the train and no view. If I use the hotel again, which I'll probably do, I will upgrade to at least an lake view. It is expensive, but less than the other hotels in town and the quality seemed as good, if not better, than what I saw of the other hotels in the area.
My double room on the third floor was very comfortable and spacious. It opened to a beautiful, unobstructed lakeside view. The building itself evokes a romantic feeling of a bygone era. The hotel receptionists (two young ladies) in the morning were very friendly and helpful. The room could benefit from more lights as it was very dark at night with only two bedside lamps. The buffet breakfast at 23 fr was not good value for money as it had only one choice of cheese, ham and oily fried egg, sausage and bacon.
The pool,the view and the ambiance. Food was very good,staff were very kind. The spa was closed when we arrived and on the sunday.. I leVE today to return to hotel
Staff was extraordinarily helpful. The hotel was recently renovated and was beautiful. The location of the hotel is perfect. No
The Hotel was beautiful the staff fantastic and the location incredible . We had a fabulous time and will return
Lovely restaurant with an interesting menu. I will ask for a view of the lake next time.
Outstanding location and tasteful refurbishment Disapppointing restaurant with a limited menu - the same for lunch and dinner. A hotel of this standard should serve breakfast rather than offer standard buffet style
i like the style of furniture in the lobby and the hotel was very neat and harmonized i really could not sleep well in the morning due to some instruction work down my window in the front of the hotel yard that's why i think they should've given me a room with a lake view just make my stay pleasant.
Lobby, reception, restaurant, room, all first class !! This hotel is very romantic..
Hotel style , I like very much all furniture and design. Hotel style is prestigious but family atmosphere. I really like this hotel. In the toilette, the floor is cold. and toilette seat is cold. It will be nice to change the toilette seat into the Toto ( Japanese maker ) . Toto's toilette seat is really confortable. Please check this.http://www.toto.co.jp/products/toilet/toilet_list.htm
The situation, quietness, comfort, style, room quality, restaurant and service Nothing
Beautiful hotel, lovely setting
The employees of this hotel are very friendly and competent. The hotel is central and has wonderful food. We were treated as special quests even though we didn't appear rich.
The service and the facilities
Comfortable, did notice that the room I was given I think (not sure) was allocated to guests booking at lower prices eg. after first night free newspaprer at door not delivered, no chocolates at night certain prices - coffee, water etc were very expensive but I suppose to be expected in a 5 star hotel. Staff did not speak very good English, not front staff, staff in dining room.
Efficient, Friendly, Comfortable, Location Nothing
Extremely friendly and professional staff. Super Spa facilities. Delightful room. More notice needed to those having breakfast as to when it is finishing on the day. We came down at 10am on Monday thinking it would continue until 11am -as per Sunday. And were told at 10.25 that it would be closing at 10.30 ie a weekday.At evening meals there was one young girl who served us who was glum and unfriendly-definetely needed more training in people skills.Some of the food was disappointing but most of it was excellent. I would not say that the level was consistently excellent.
This hotel was amazing - the hisotry, luxury and service were impeccable. Beautiful views over teh lake and excellent tour advice and assistance. The restaurant was of gourmet rating.
Really nice hotel, best location, excellent staff,really nice spa. Spectacular view of the Savoyen alps and lake Geneva the control panel for the heating didn't work properly, and so the temparature was a little bit too low at night.
Hotel Staff always willing to help Pool Spa and Haman out of action for the rest of the year very disappointing
the glorious views overlooking the lake; the peace and quiet; the attentive and helpful reception.
Everything was perfect.
Our hostess at the BnB Belalp was very gracious and went out of her way to see that we had a pleasant stay. She even drove us to the train station on our last day.
The hotel was easy to access, convenient and clean and tody, Very polite staff/owners Parking was not very easy
Everything was fantastic - great room, food and most of all - the warm personal service from the Hotel owners who spent a long time with us helping us to get the best out of Montreaux. None.
Nice location, breakfast and very friendly owner.
Comfortable Room and bed in design style,Very nice breakfast buffet, owners often present and very pleasant
The room is nicely equiped with all you might need in a hotel. it's well decorated. the staff is very friendly and helpful. I was expecting a better view to the lake, especially it was mentioned in the room description. the security system is a bit noisy.
Location:excellent Welcome & assistance: superb Room: smart and sassy as well as highly functional Would highly recommend
I received the code to enter the building and my room days before my stay. Its complete autonomy.
staff were excellent and brasserie dinners very good also spa and sauna plus nearness to montreux etc selection at breakfast was poor for this standard of hotel,more like a 2 star or b/b
Good hotel with reasonable facilities but overpriced-reasonably central location -Lovely staff overpriced
The staff there are very friendly and always ready to help! The location of the hotel is great,especially that its next to the train station&right in the town center.
Clean and comfortable room, lovely choice of breakfast and friendly and helpful staff. On booking.com it said that the hotel had a swimming pool but it didn't.
Right in front of the railway station. Spacious room. Air conditioner didn't work well (probably same in everywhere in CH.
Staff was very kind and helpful
This is a central and efficient hotel with good facilities and a high standard of comfort. It would be good to have a wider choice of English language TV channels. Some that are available in cheaper hotels such as BBC Entertainment are not offered.
Clean, central, modern, well run, good food, breakfast included plus Riviera pass giving free bus/trolleybus rides and half price boat fares - much used. Top floor has lounge and outdoor seating with comfy chairs and good views. Very close to station. Surprisingly free from traffic noise. None
Friendlieness on the reception and breakfast services. Quiet place, even if it's placed in the downtown. Interesting location if you travel the country by train Free Internet Services connection. Today the cost for an hotel about this service is nothing and make a service to clients
The breakfast Yes. I asked for a room with a nice view, and I was given a room at the first floor, facing a wall
We didn't actually stay at Villa Toscane. We got an upgrade to their sister hotel, Royal Plaza Montreux (5-Star), which was right across the street, and we were very glad about that. 1) It said on the entrance door that you need to check-in and get the key from their sister hotel, Royal Plaza Montreux, which was right across the street, but almost all the guests, including us, did not see the notice. They should put the notice on the reception counter rather than the entrance. We were lucky because when we arrived, there was someone who were coming back from the hotel across with his key and he told us about the check-in method. The person said it took him 1 hour until he saw the notice! We were upgraded to their sister hotel, Royal Plaza Montreux and it was a 5-Star. But the 'continental breakfast' at this 5-Star hotel was far too simple. Some bread and juice, that's it, and that was 14CHF!
Yes facilities & breakfast
We were given a nice big suite which was very spacious, clean and comfortable. The hotel reception desk staff were very helpful when we asked for directions and recommendations on things to do while we were in Montreux. We had to go across the street to the hotel everytime we needed to ask something at the reception desk or to use the facilities of the hotel.
The offer of the free city bus for guests with the bus stop outside was helpful. Their wi fi price was reasonable. The room had portable A/C. Good breakfast choices but best to go early for selection. We had some difficulty finding the hotel despite using their map. Was a good 10min walk from the station. To return we discovered that the free city bus dropped us off on the main street at the bottom of the escalator leading up to the station. As a triple, our room was at the back of the hotel without patio or views, & was a little cramped.
1. There is a resort tax which did not mention on website. 2. Also website said bussiness room has free internet, but the staff said it has to pay. 3. Inconvenient for check-in and out. 4. Not worth the money.
room was huge with a lovely view over the mountains, staff were exceptionally friendly and helpful.
Hotel has good amenities and location but deception is not appreciated. Visiting Montreux, we were specifically looking to stay in a historic building. Upon arrival, we were surprised to see a what looked like a deserted hotel. Dragging the baggage around, we circled it trying to find an open door - then we found a note saying that the reception is located in Royal Plaza across the street. There we went and were informed that Villa Toscane is closed - but not to worry, we were getting "upgraded" to a room in Royal Plaza. Despite its creepy exterior, Royal Plaza is decent inside, although I have no idea where they get a 5 star rating... Having asked if they get many people like us, they said at least 5 today, although the false advertising didn't seem to concern them. Strange situation.
That we only stayed one night. The room was too small to move in (and we paid for an upgraded lake view). The shower water intermittently changed hot to cold. The carpet was old and stained, dirty scuff matks all over the walls, and the internet was spotty. We also dealt with noise problems. Four large families, who were patrons of the hotel, were all yelling at each other outside our window late at night and their children were screaming for well over an hour. Called the night staff, nothing was done. Then later found them on our floor running up and down the halls till 2:30am. We tried to have a word with the patrons but they did not care. The night staff, who are located at their partner hotel across the street, gave no apologies nor recognition to the event and after our 4th request finally walked over and asked the large group to go into their rooms. Terrible, terrible night for way, way too much money. Use the money to upgrade your hotel. It's cleaner and better dated at a hostel.
The Hotel is linked to the luxury hotel across the road, therefore you go second hand service. Hotel is lit up with floodlights and the nigh shutters in the two rooms we had did not work! The road was noisy and there room was lit up at night Poor service and bright rooms for the wrong reason!
hotel was near the city centre and the lakeside (across the road) (Single) room was small, on streetlevel so car noise was considerable. No view from the room. Amenities were adequate, but the price of the hotel was too high for what I got.
Nice friendly staff, nice cheerful breakfast room. Short walk to the lake and restaurants No, everything was satisfactory
We only stayed for one night but really enjoyed the clean, comfortable room and quietness of the hotel. Breakfast was most enjoyable and the staff were friendly and helpful. Thanks for the stay.
Front desk staff was friendly and cordial. The room was very clean and comfortable. The breakfast was very good. The location was convenient. We were able to walk everywhere.
location near the lake mmmmm dont know
ambiente (style) of the room is very charming
The hotel was only a short walk from the train station, promenade and shops. The staff on reception were extremely helpful and friendly - nothing too much trouble. Accommodation comfortable and clean. Tea & Coffee available in the room but had to ask for milk.
Neat and tidy hotel. Good location. Check-in should be a little earlier
Close to the lake; 2'walking distance Too little parking space
Good location near the lake Geneva
Convenient location. worn and tired, expected more for the money, especially in the off season.
The hotel is located at the most beautiful spot in montreux. The staff was very helpful that he recommended the best cheese fondue in town! Strongly recommend for everyone the experience hotel splendid!! I will surely stay here next time! None
Fantastic central location in Montreux, with free wi-fi and included breakfast - an excellent place to stay when visiting this lovely town by the lake. Plus only a few minutes' walk from the main station! Only minor points - the shower in my room was a little small (but manageable), and it is best not to leave breakfast too late (as finite food selections).
The hotel is in a great location and is reasonably priced given how expensive the city can be. The room was very clean and comfortable. A good breakfast was included.
Location, View Bathroom is small.
The staff were polite and helpful, and importantly for me, could communicate reasonably well in English. The room, the showers and the linens were clean and well-maintained. I understand that rooms in this hotel do not have AC, and on top of that the courtyard-facing room I was in did not have proper ventilation, so even at midnight it was rather stuffy and warm.
My friend and I came in late afternoon overheated and frustrated as we had been on the train since 6:30 AM and were exhausted. Yvan, who was at the front desk, calmed us down, helped us with our luggage, and then sent up two glasses of wine for us. He suggested a wonderful restaurant that evening, and kept our luggage the next day while we toured around. I asked about making a long distance call to my daughter in France and he said Benny would help me with that as he wouldn't be there. The next day when I went down and asked Benny about it, Benny made the call for me on his cell phone and said there was no charge. The staff made me feel like I was staying with family as they were so accommodating. I will gladly stay there again.
Water view, folksy, old-world atmosphere, position on the lakeside, proximity to the station, free bus pass Breakfast lacked the variety of other similary-priced hotels
excellent location good value This is not a complaint but carpet could have been cleaner. Breakfast not interesting. Bread for toaster would have been a good idea.
Comfortable room, very nice breakfast, excellent location, helpful staff Nothing
Desk staff was excellent Rooms were dirty and smelled moldy. Paint peeling from walls. Inadequate towels and pillows. Cigarette smoking on. On smoking floors including staff