Montreux Hotels

We made a prepaid reservation 3 days before check in via the travel agency website. When we arrived, they had us booked into a less expensive room, and said they had no record of our prepayment. We insisted they upgrade the room, and while they moved us to the lake side of the hotel, when we checked out, they gave us a print-out showing the cost of the room was the same, and wanted us to pay for breakfast. We'd paid for $* more for a room we didn't get, and they told us the difference was the travel agent fee - we had to pay Travelodity...not them. The hotel location was great, but the rooms were small and not what I'd call 4 star. Staff was less than helpful. Oh, and the description says all rooms have a lake or mountain view - mountain view is street view and buildings not mountains. And there is no promotion.

Beautiful view and specifically lovely reception at from desk by Cristelle. She went above and beyond to help us.

Was lacking in the maintenance department.

Hotel was a good value.

Beautiful hotel, very expensive though and the room I got was smaller then other hotels in Switzerland for less money. The room was decked out, robes, jacuzzi, etc. Location was good, within 5 minute walk to rail station and lake. If you can afford to stay here, it is top of the line.

I cannot follow the comment from my fellow traveller who also stayed at the Palace.I found the rooms great and the Spa was excellent. The service was for sure above average, I would give 4 out of 5.

Tiny shower

View from room was fabulous

Desk had wrong charge for room. Elevators were small, causing wait when people were checking in. Did not have good Map or information about the area

The location on the lake, the beauty of Montreux, the available transport and restaurants made this hotel a perfect place to stay

Very comfortable.