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Staff very friendly, Bar, lounge, and restaurant areas nicely decorated and comfortable. Excellent views all around. Rooms were on the small side.
Great breakfast and very friendly hosts. Good views and fresh clean air.
Felt at home - while we enjoyed being away.
Lovely feel to the hotel. You feel very welcome as soon as you arrive.
Warm relaxed atmosphere and excellent service and the whole place was very clean. Owners and staff very friendly. The best full English breakfast we've ever had! We will definately stay there again. Nothing
Exceptionally clean and very comfortable. Delicious food. We were looked after very well.
Friendly helpful staff and good food. Car parking is a problem in the evenings when there is an event on at the hotel.
bathroom very poor. flush did not clear toilet
I was truly amazed that the people were extremely friendly. They went out of their way to ensure our stay at Glossop was a memorable one.
We really appreciated the friendly, attentive service. The views from our room and other areas of the hotel were beautiful. Breakfast and lunch were delicious and very reasonably priced. It was our last stop before leaving England ( we originally picked it for it's close proximity to Manchester Airport... 30 minutes away ) and were more than pleased with our choice. It was raining very heavily the morning of our flight, leaving Manchester 9pm, and we didn't know where we were going to fill in the time, the little country drive and leisurely walk we had planned was out of the question. The owners very kindly came to our aid by offering us, at no extra charge, use of the room and facilities until we were ready to leave for the airport.
Very clean and efficient. Good service with the shuttles to the airport. The bar could have had more ambience. Seemed a little sterile
Very convenient for airport and car rental. Will accept early arrivals. Excellent full breakfast. Some rooms are not up to par - smell and have been patched up. There is no air conditioning so it can be bad on a hot day. They will supply a fan, if you ask.
It was close to the airport and they have a 24 hr shuttle However, the shuttle was late, like 40 minutes, and we had to call twice to make sure they were coming. The room was old. Like 1975 orange couch old
Had a very nice meal
I liked the room, the bed, and the large bar/lounge/dining room. The price goes up every time I book. The mini-bus transportation, even though it requires booking, seems a bit of a free for all when waiting to board the bus, leading me to believe that the number of bookings do not match the number of seats!
Close to the airport I thought I was booked into the Crown Plaza next door. I arrived a was greeted with a smile. Since it was 10am they had no problem allowing me an early check in...then I realized my company booked me in Bewleys :( Different experience altogether..check in lady was Eastern Europe...not very friendly and recited the welcome greeting with teeth clenched. Then I asked if I could check in early having flown 25 hours. Yes for 20 pounds...OK no problem. I had already paid in advance for the hotel and because my credit card would not work in the machine I had to go and find a cash machine for 20 pounds which meant driving into the nearest town. Then was advised there was a charge for parking and breakfast! Honestly, if you are traveling long distance and prepaid your room I would like to think that for 20 pounds they could have let me had a shower first before my meeting that afternoon!! I will be staying at the Crown Plaza next time for sure. Ho, and the gym was terrible...one bike one tred mill and thats it!
Convenient to the airport with a good restaurant The only thing I could complain about is no one advised us that the heating/cooling system was turned off in our room upon arrival.
location unsatisfactory bed factory eating set up
Slow checkin. Cost of car park seemed excessive charge. Comfort.
The Clayton Hotel is very good at providing accommodations for lots of people. Lines are long but move quickly. Food is what you'd expect. The bar has lots of seating. Basically, it is a very convenient and well-run hotel. The Clayton does cut a few corners. There are no tissues in the room (my nose was running from a cold). The soap bar is amazingly small but more than is needed for a shower or two. Would I stay at another hotel at the airport, no. I recommend the Clayton.
Free Wifi No ice machine
A great place to stay if you're flying in late in the evening or flying out early in the morning. Only a few hundred metres away from the terminals and the railway station. The service was a bit impersonal. Then again, I guess you shouldn't expect much if you're only staying for one short night.
Fantastic location, modern rooms with decent beds, noon check out, very affordable price point. Would definitely stay here again. A little bit more information about the room would have been nice; maybe it's intuitive to others but I didn't realize I needed to put my card into a slot when I first walked in, or that the shower fan was controlled along with the thermostat, etc.
Clean quiet beautiful room. Friendly efficient staff .. Best night of sleep in my entire journey
Great for the various Manchester Airport terminals. I stayed in the business class rooms which provides access to the upper floor lounge which was calm and nice views over to the airport terminal. Quiet rooms - so well rested before flight. Never can get my stay put on Lufthansa Miles and More loyalty program. What is wrong with these hotels and their airline partners?
Super close to the airport, clean, comforatable. Perfect if you're traveling, otherwise there are better options location wise in Manchester!
The location was perfect for an early flight out of Manchester. The staff was very friendly, which to me is the important part of any hotel stay. The place was clean, but there was a long brown hair on the wall of the shower and a really funky smell in one of the pillows, like mold and sweat. Not pleasant, luckily there were three other pillows available.
location room was a bit tired
no hot water in shower
Excellent location. Directly connected to the train station and terminals via closed overhead walkway. Expensive restraurant, but it is at the airport and it is in England.
Convenience to the airport terminals and the efficiency and friendliness of the staff. Car parking was awkward and the prices in the restaurant and bar were very high. We arrived late and there was nothing reasonably priced to eat.
This was the perfect place to stay the night before my flight. Comfortable, clean hotel with perfect airport location.
The service was excellent. We were aided a number of times by Dean, part of your staff. It seemed to need a fresh look. Floors and carpets looked used and old.
Hotel is just a few minutes away by foot from terminal 1 and the railway startion via a covered walkway Irritating that the batteries on the TV remote control were flat and the TV itself was perched on top of the wardrobe, no programme guide available.
Radisson Blu is well attuned to international travelers from the architecture to the amenities it provides. The ease of accessing the airport made it the perfect pre-flight hotel.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: firstname.lastname@example.org W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
The staff were very friendly and the breakfast was first class.
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
All the staff were friendly and helpful and the room was fantastic with everything we needed
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Clean, comfortable and convenient
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
We were made very welcome during our stay and nothing was too much trouble. -
Fantastic location! Loved the look and history. Loved the age of the hotel. Breakfast on site was a plus. Good selection, easy and started the day off right. The booked us in an ADA room and that was all they had. The room was spacious and bed was comfortable but the shower was awful and the sink was too low if you stand at it. I felt terrible taking a very well equipped ADA room and it was not super comfortable for tow very tall adults.
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
Luxurious room, furnishings and curtains etc.
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
I liked the lay out of the room and the hotel is nice. Perfect location. Its 2014, u can offer free WiFi. 99% of hotels do
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
The hotel was excellent. Great room, great facilities and great staff. The only very small niggle was the slow lift.
We stayed only for one night, specifically to go shopping and have a night in Manchester, so unfortunately we didn't get to use the spa facilities. However, I use my local McDonald hotel for spa and gym purposes, so I know that it would have been good.
Location and room atmosphere Homeless camping across from the hotel, front of most room windows
Large bedroom and bathroom Bedroom could do with more drawer space
friendly service, clean and comfortable room, fresh cooked food poor signage to the restaurant
The staff were very helpful and the room was excellent. We had to queue for breakfast due to lack of tables ready
The friendless and helpfulness of the staff and attention to detail. The rooms are very comfortable and relaxing. I particularly like the IPod docking station and the fact that there is a speaker in the bathroom to ensure a relaxing bath! It was easy to travel to men Arena and I can't wait to stay with you again! Thank you The only small thing was that there were a lack of toiletries in the bathroom - 1 small bottle of shampoo and the flanel and my personal flanel was taken from the room on the morning of day 2 and not replaced
Location and room quality The Bathroom smelt of raw sewage. I have already been in contact with Macdonalds Customer Service about it.
Location and newness no
Everyon was so friendly and helpful. Beautifully clean and decorated thrtoughout. Rooms were first class. We were a bit concerned with, what seemed like, dozens of people milling around everywhere in evening dress, and we thought, if there were party functions going on we'd be disturbed by noise but we needn't have worried at all as everything was fine. The only negative side, which has nothing to do with the hotel itself, was that, once we had parked the car (behind Picadilly Station), no-one we asked seemed to know where the hotel was / how to get to it!! (Even a couple of policemen didn't know?? So, signage would be useful for future travellers. (One small point - when we rang to say we had would be ariving late & where should we park, the receptionist said the hotel car-park was full so to park behind the station. On arrival we discovered that the Travis Street car park, just behind the hotel, had loads of room so we had to go back and retrieve our car from the station car park. A bit annoying but not the end of the world!
The rooms are very comfy & spacious, good environment to relax in and the food served at the restaurant was excellent. When I got to my room - I went to close the curtains and in doing so had to move one of the sofa chairs, as I moved it the front left hand legal collapsed. The shaving socket was also cracked, these are small points but the hotel looks great in terms of decor,design and I did mention these to point to a staff member.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Clean rooms and courteous staff
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
the receptionist Kirsty was excellent.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
the room was amazing the price of swimming costumes was too expensive
Central location and local transport links. Only 2 minutes walk to main shopping area. Breakfast was a bit disorganised. They regularly ran out of items such as bread, butter, marmalade, juices, cereals etc.
Bed and bedding comfortable. Perfect location for a visit to the MEM Arena The catering staff's inability to understand basic english,very difficult to communicate.
It was very central for the MEN and for shopping and the leisure facilities were brilliant
The convenience to the station and MEN which is why we chose to stay there, its cleanliness was spot on and the bed and pillows were fantastic
Excellant modern hotel. Friendly staff 1 person dealing with checking out on a sunday morning after a full hotel the night before due to a big concert
Chosen only due to its relative comfort and city position. No redeeming features. Lack of breakfast - given the inflated city room price.
Loved the rooms and the tasty breakfast
Friendly staff, clean hotel, nice room, lovely food.
Location, and the quietness through the night
Excellent breakfast, nicely designed rooms Rooms weren't as clean as they should have been, Bar staff were very unprofessional
The location of the hotel for concerts in the MEN is excellent. Nice to be able to eat in the hotel late in the evening. Limited menu but what e had was good,
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
a black tie ball was held which we attended for the price we paid breakfast wes not included
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
Hotel site convenience. Pleasant staff. Breakfast.
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
comfort of the rooms and been handy for the shops
Staff friendly. Radio in room was very poor.
Didn't get to stay there as the event we were attending was cancelled very belatedly.
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
Ideal location for men and a little shopping, double beds were great.
very friendly and helpful staff which makes you feel incredibly welcome and like you are vip guests. clean room, decent facilities, excellent breakfast.
The whole experience, from being shown into the lounge and offered drinks on arrival to being shown out when we left, was sheer delight! The staff are wonderful, rooms spotless and bed very comfy, brilliant shower and fabulous food. Can't fault anything and we have booked to stay again in February when we go up for a party! No!!
I was on a short business trip and needed to stay for one night. I therefore needed a bed. I could have chosen a 2-3 star functional hotel, but found a 5 star restored mill owner house with very friendly staff for similar money. My room was very comfortabel with some nice touches - a jug of fresh milk in the fridge. No Sky so could not watch the Champions League (there was freeview).
pauline was very nice and looked after us ensuring we were ok and everything was to our satisfaction. the hotel and people looking after us was first class very happy nothing
Everything. I greatly enjoyed the Hotel, Moss Lodge completely. The workers there also so easy to talk and speak friendly. They act what we want to before we notice. So impressive hotel, Moss Lodge. Nothing.
Very comfy and cosy and staff couldn't be more helpful.
all very good no
friendly and welcoming - good level of quality Maybe some dried / fresh fruit with the continental breakfast
Good hotel. Friendly staff. Not much. Room was a bit small.
The staff could not do enough to make our stay enjoyable. The food and service were some of the best I have ever sampled. First class in every respect.
Close to the trains. Clean. Excellent staff. Rooms are tiny. Bathroom is like a cruise ship's.
helpful, friendly staff, lovely rooms, attention to detail in providing extras such as real hairdryer (not the wall type), ironing board/iron in room, iMac integrated entertainment system/pc
The check-in staff are always friending and the breakfast is quick. The carpets in the room are progressivly getting dirtier with stains, not good! Please have them cleaned, makes me question how clean everything else is.
it was close to all amenities in manchester resturant
Friendly reception staff and great location. Food and service in the Dining Room (called City Cafe) is very poor and quite expensive. I booked a late check out for 5 pm and paid £30 for it, from 12 noon housekeeping tried to get into the room 5 times and eventually got security to come up to us. Very stressful and disappointing, it was so much hassle that I left the room early and forgot some of my stuff. I go to Manchester several times a year I will not be booking into this hotel again ( I stayed in this City Inn three times since Mar 2010 the last time in November 2010).
Apple iMac in room. Free WiFi connection. Booking staff flexible. Breakfast good quality but (see below). Bright modern city centre hotel. Rather characterless. Paying extra for breakfast and even more if you require anything cooked then portions very small. Asked for mushrooms and received a single mushroom.
Bright, spacious; close to train station and city centre.
The double tree is a nice hotel at first glance. I found the staff at the front desk were not the most welcoming but that wasn't the biggest problem. The room was comfortable for the most part and me and my companion were looking foward to a nice stay. The shower had two choices, freeze or burn. It was nearly impossible to get the shower at a normal temperature which was a huge issue. But we were only there for 2 nights so decided it would be better to give it another try than moving rooms. On our second night which was a Saturday we were awoken at 4 am by a group of drunk girls that were screaming down the hallway. I felt like I was transported to the worst spring break all inclusive. I called the reception 3 times and in all fairness they came up every time to get those stupid girls to shut up. Then their guy friends came from the party minutes later and started retaliating to help their skanky girlfriends. They were standing outside of our door yelling obscenities. I called again and eventually the noise stopped but at that point I had one more hour before having to get on a train to the airport so my entire night was ruined. While they were definitely responsive to the times I called they should have kicked these people out. What kind of reputation do you want to have? I know that on my next visit to Manchester staying at the double tree and staying at the hatters is pretty much the same. If you want to maintain an upscale reputation then be more selective about who you let stay in you hotel or at the very least have your front staff make the rules clear when these drunken idiots tumble in through the door of your hotel.
Good location, quiet, internet access, rooms had windows (a lot of neighbouring hotels don't!!!!). Staff were efficient and friendly. Room was clean. Nice soaps, etc. Recycled loo paper (I think). Would certainly stay here again- much better than the 2 hotels nearby that I have used before. No bottle-opener in the room, but bottles in the mini-bar mostly had caps! So you lost a sale there. A few signs at street level would have made it easier to find on foot in the dark- I walked round 2 sides of the building before identifying the entrance.
Very good breakfast if a little expensive Persistance of housekeeping and poor grasp of the english language of same. They kept knocking to service the room when I had said it was fine.
Close to train station shops bars staff very good.Bar area very pleansent and I would say not over priced Stayed for 3 nights but on the Sunday morning room did not get made up but saying this soon as it was pointed out room service was called and room made up
closeness to station and city centre, standard of room generally had to ask for more loo roll and no ashtray even though it was a smoking room
It was close to the centre which made it easy to get to the shops etc
Poor wifi availability, and poor connection even in the public areas. The toilet in my room didn't flush properly, I had to 'pump' it to get it to flush. Very dated overall. Breakfast was very average. Very over priced for the quality.
Loverly hotel, made feel very welcome, Heating in room too hot unable to turn down. Inform staff did give us a fan in mins but still mafting. We went into the jenny's about 6.00pm for a cavery. The food came out of the kitchen was cold,we informed staff.
The magnificent central staircase and the general grand appearance of the interior. Our first room was very small. The shower did not work. The radio via the TV did not work. There was a nasty stain on the carpet. Extra towels were hidden in the wardrobe. As this room was on the ground floor we kept awake by the nightclub.
location in central Manchester Room was a dump - wardrobe door hanging off.
As usual the breakfast is really good as is the location The room didn't have a window, issues with the air conditioning being red hot, the beds were rock hard and general up keep and cleansiness of the bathroom is well below standard
Closeness to team and stadium.
Convenience for locality to Bridgewater hall where I was performing in a concert that evening! There was a wedding party on in the main function suite which was fine but which seemed to take over the whole hotel!
Being close to the centre of town and the men Arena, which was why I chose it. There was a wedding party in the hotel that night so there was quite a lot of noise, and we could hear everything that was happening next door.
Everything outside of my room My room! tiny, wallpaper falling off, mold on ceiling, rust on bath. Rank!
entrance and hall very imposing room and halls on 5th floor could be better maintained
The great staff.excellent breakfast,very central what small faults in room were corrected very quickly,