Walls thin; Rooms were loud
The bed, was comfortable. Pool not heated. Bathroom had tape on many tiles, there were dirty towels under the bed. Did not notice till before checkout when we looked for something we had lost. I think it was a good stay, just small overseen things.
Friendy staff, clean facility, decent gym not much around the area for food/entertainment
Easy to get to the Brewer Game. Avoided downtown area with Summer Fest going on since we didn't want to go there. Close to Wauwautsa and fun beer garden at Hoyt Park. Very clean hotel. Quiet even though they were full.
Clean, comfortable beds, room amenities, very polite and friendly staff Only negative is a mandatory 20 dollar per night valet fee, but that may be standard for the downtown
I liked the cleanliness of the hotel, I also really enjoyed getting free cookies at check in and the location.
Walkable distance to shopping and restaurants, and other downtown attractions. Breakfast buffet at the hotel was delicious!
The valet attendants were wonderful. They gave us great recommendations for restaurants, remembered us as we grabbed our car multiple times, and were quick with getting the car. We were there for the Hal marathon and one of the attendants probably saw as many miles as we did getting the unusual line of people's cars at 6 a.m. He kept his smile on and joked around as he left multiple times to get cars.
Great central location. Nice clean hotel and friendly staff. Comfortable beds and efficient service There were no refrigerators or microwaves as told me I would have on the confirmation sheet
The staff and facility were first class and made our stay most enjoyable.
I loved the beds and the cold bottles of water in the rooms. Transportation. With the State Fair going on, I would have liked to have seen transportation to the fair.
Overall a good stay. Quality & cleanliness was slightly higher than expected for a hotel at this price point. A long wait in line for breakfast only to end up with plain eggs that we ate with our fingers. It all worked out because we found a fantastic family restaurant down the road.
The bathroom was dirty when we checked in. The key cards didn't work at check in or the next evening. The ironing board was broken and in pieces in the closet. The towel bar fell of the wall every day. This hotel was only full because there aren't enough available rooms in the area. Pay the extra and stay somewhere else.
The location wasn't far from the hospital although it was farther than the advertised distance The overall condition of the room was old and somewhat rundown. The heater was loud as was the refrigerator. We were there as my husband was receiving medical treatment at Froedtert Hospital and needed a restful place before returning to the hospital the next day.
This guest did not leave comments about this hotel.
The Location! It was where I needed to be and there was a nice restaurant close by. The room came with nothing. You had to ask for cups, a coffee pot/cups. etc. The bed was old and lumpy. The blanket was very old and worn. The room was very noisy from the people up stairs and the proximity to the parking lot. Car horns locking the cars.
This guest did not leave comments about this hotel.
Location was great, staff was friendly. This was my first experience at an Extended Stay, I'm not sure I would return. Hotel room was nice, but obviously was smoked in at some point. Woke up in the night, smelling someone smoking as well as food being cooked that was not very pleasant smelling.
This was the Worst Hotel Experience in Wisconsin that I have Ever had,, tying with worst in my life.. the other was a 2 star hotel in CO that turned out to be a drug haven, with a drugged out front desk clerk who yelled , screamed , and swore. awful.. 1. check-in: after 5, yes, 5 diff. trips to the f.desk to get room key for decent room, the clerk Finally did her job. 5 Tries. omg. 2.STAFF ENCOURAGED SMOKING ILLEGALLY BTWN POSTED SIGNS, TO GUESTS DOING SO. NOT ONLY AGAINST THE LAW, JUST PLAIN RUDE.
This guest did not leave comments about this hotel.
Great room and location. Loved the flexibility for pets! Garbage sat in the stairway and really made for a strong odor on a hot day.
Great value, great location, friendly staff, updated rooms, far exceeded my expectations based on the star level.
This guest did not leave comments about this hotel.
No room service until you check out. Fridge didn't work (freezer did),kitchen sink drained slowly, no dishes/cups/silverware in room. Desk clerk didn't tell us upon arrival that we ask for them. Dirty dishes in the hall outside of room. A new clerk the next day helped. No fresh for breakfast
Change brands of muffins. They are worse than 3 day old muffins you get on sale. Same in all locations I've ever stayed in.
Spacious, not what we expected but worked out better than first anticipated Did not realize the style of hotel. We were unprepared for some of the needs that a hotel offers.
The room was clean. Although the lobby, elevator and common areas had a foul smell. The beds were very uncomfortable. I think they purchased the least expensive mattress on the market. Every spring was felt. The shower had an area in the ceiling that needed to be repaired. Also, the caulk seal needed to be replaced around the tub.
Conveniet-ish location. Room was dirty. Elevator smelled like pee. Walls are thin. Difficult to navigate if you have luggage.
Friendly staff but a little understaff. Very limited parking area but cheap for the charge, $10 a night. Overall very clean. Cart for luggage is hard to fit the small elevator. You have to manuever really good for a person and the cart to fit.
The atmosphere was like an adorable 1930's theme. The staff went above and beyond, continuously. They really helped sell the place. I will recommend this place time and time again. For the price, some updates would be nice. The shower heads and jacuzzi we're both older and a little worn.
Located right down the block from the rave. I could even see the tour busses. Didn't strike me as a hotel in a mainly residential area so you see peoples back porches, felt intrusive.
Staff was very friendly, eager to help, knowledgable about the area.
honestly, i think we stayed at the other ambassador across the street. friendly, helpful staff. super comfy bed and pillows. nice shower/tub space. the restaurant area looked nice too. can't say whether or not it could be considered a family hotel...i'd call and check with the hotel. i didn't see or hear any children though. that there was one switch to control all the lights in the room.
When I got to the hotel to check in, they had upgraded us to the Ambassador Hotel instead of the Inn for free! The staff was very nice at the front desk & made sure I was happy. The overnight parking (the safer option compared to out on the street) costed $10, which isn't terrible, but I strongly feel every hotel should have free parking at their facilities where customers can feel assured their car is safe.
Very old, outdated building. Old uncomfortable mattresses. First night mateess reeked of smoke! But they quickly made a room change without hassle when I complained. Noisy neighborhood. I thought it would be a good central location. But ended up not being close to anything and shuttle has limited hours and places it goes., took a cab everywhere. No breakfast. Very limited workout facilities. Overall would not recommend.
Location was great for where I needed to be. No restaurant during the day. Cleanliness am issue as well. Nothing like the pictures on their web site.
I liked the location and the partial vies of the water. The air conditioner unit is older and every time is turned on it roared to life and was loud and continually woke us up.
Great location. Good bed. Refrigerater ,air conditioning worked great No pool
Definitely an economy hotel and nothing more. It becomes pretty obvious that management put all of their money into the restaurant and bar area and doesn't care at all about the maintenance of the rooms Beyond changing bed sheets and making sure door locks work. I lifted up the curtain above the window and saw layers of wallpaper crumbling from years of neglect. This place is in need of a total renovation. The price paid was not terrible since the location is great, right next to the lakefront, but we would not stay here again unless we had to. On top of that, $15 a night for parking in an empty parking garage attached to the hotel? You've got to be kidding me. And then the receptionist lied to me and said there was nowhere else to park other than the street in which I would have to call the police to okay my vehicle overnight. There is no sign that says no overnight parking, and it was apparent that everyone else in the area utilized street parking overnight. So I parked in the street and lo and behold not a single car was ticketed, nor did anyone have a special permit in their window. Tons of stuff was within walking distance, plenty of great restaurants and bikes for rent. This place has a lot of potential if somebody would invest into some much needed updates to Pull this place out of the 1980s See above
It was a nice hotel. Dated, but still clean and professional. For the price it was worth it. Parking is not included, but a complimentary breakfast is. It's on the higher end of free breakfasts from mid-price hotels. Waffle maker, eggs, sausages, baked goods, bagels, fruit, cereal, milk, juice, coffee. Enough fuel to get your mornings going well. It had square pillows. And they gave you many. Weird, but not the end of the world.
Our walk to summerfest was short, that's what I liked. This hotel was listed as a 4 star....Wrong! This place was old and dirty. The parking situation was horrible. Don't bother looking at this one, move on. Way over priced the the quality. I would have expected to pay half of that.
continental breakfast, location, overnight staff's willingness to fix problems clogged sink in room, evening staff's unwillingness to fix problem or switch rooms
Love the location of this hotel. Near the lake and a lot of nice attractions. The new owners are making some nice changes to the hotel. I couldn't connect to the internet with my computer or my IPhone using the hotel wifi connection. When I said something to the person at the front desk she offered me the number of the provider. I told her she should call. I do not ever have problems with my IPhone connecting to a wifi and my computer was correctly configured. It was the hotel"s problem not mine. I found it annoying that the staff didn't take this request seriously. I also mentioned it at check out and the person on duty didn't even respond to my comment.
Full size refrigerator and microwave in Kitchenette. Last minute at a reasonable price was amazing. Sidewalks were not cleared after snowfall otherwise it was great!
Bed was not a queen and if it was it was a tiny queen, it was very uncomfortable and the pillows were terrible. Very bad back pains in the morning. They said they had breakfast, I wasn't expecting much but an apple and a terrible muffin was close to about it along with coffee. In 2 days no one came to clean up or give us clean towels.
Good price. With the time will need some renovation.
Proximity to our business, easy going atmosphere. Shower could have been cleaner
The hotel was convenient to the airport and competitively priced. Free hotel shuttle and free continental breakfast
Inexpensive Dirty and in very bad need of repair/cleaning. I didn't like the place at all. Breakfast area floor was filthy and completely put me off eating there. Would highly recommend that it got cleaned and spruced up asap.
good location, nice staff, good price. decent hotel for a quick stay said i get a king room but i got a 2-double instead. i would have preferred a king. also the bathroom towels were not very clean
It was comfortable and the staff was very nice. I only stayed the one night. The shuttle was on time.
The Econco Lodge was close to the airport. The desk clerk was great, he tried everything to find my reservation and then booked me at the same price as booking.com. The hotel did not have my resveration from Booking.com, I had the confirmation number and info with me but the clerk at the desk could not find me in their system. Luckily there were 5 rooms left and I was able to book a room at the desk.
Budget price, convenient for us location near airport, comfortable bed and room, good internet connection, quiet. No elevator for taking heavy baggage to second floor; first room smelled of cigarette smoke, had to get room change; vending machines had no bottled water or quality juices, just soft drinks.
We needed one night close to MKE for early morning flight. The shuttle drivers were fast and efficient, however, I don't think they were hotel staff. The front desk clerk was. Very sweet and handled all of our needs. They have a breakfast but we missed it because our flight was early so cannot comment on that! Never saw or used the pool or any other facilities. The room however was dark and dank and felt dirty/sticky. There was a ring of crusty dirt around the bathroom door handle. The room was clean as far as the linens, but just neede an update as far as carpet and heavy duty cleaning. Vents dirty, corners dirty, etc.
The pool looked nice, didn't get to enjoy it though. - Air conditioner/heater didn't work - Someone else's dirty washcloth was left in the shower - There was a huge puddle of water on the floor that looked like it came from the fan - The curtains facing the parking lot (we were ground level) were broken and mangled - The "Sleep Number" bed was broken and very hard - We were given two full beds instead of one king bed - Took half an hour to check in because the "system was down"
Didn't like the clientele. Place was dirty and staff did not care. Horrible place to stay unless you have nowhere else to go in such short notice.
I was impressed by everyone's customer friendly attitude. Every employee I met from the Manager down to the Custodian greeted me with a smile and went out of there way to make my stay pleasant. The breakfast buffet was excellent.
Check in was streamlined, and the staff was very friendly and helpful. The room was spotless. There is no refridgerator in the room, and there was a coulple of wrappers in the hallway near the elevator.
Room was not really clean- - there were fingernail clippings!
Quiet room even though facing expressway. Bed a bit old but comfortable. Hotel hallways smelled of chlorine.
Staying in same place as my confrence The room was stuffy, smelled stinky and stale. When I opened the window, the freeway sounds made it hard to hear the tv show i was watching...the fan did little to take out stale smell.
The bed was comfy and room was spacey
Location. I hate the SleepNumber beds. They are very uncomfortable.
It was a great location for us with it being right off 43 The security you would expect was not there. The outside access door we were using did not require a key and when we were getting ready to leave at 9 am, housekeeping tried to get in already. Luckily our door was latched but there are t any dead bolts on the room doors so she was able to open it slightly.
Nothing. The master key got lost! The person went in my room and took my credit card, checkbook, 50 dollars in cash, and earlier i bought brand new boots and a scarf and they took that too. I was left with no money and my flight was not until four days later. The worst experience ever!
This hotel is a historic site. The rooms have character and are large. The staff is very friendly and helpful. I would rather stay at a hotel like this than a chain hotel.
Huge room, comfy bed, pet friendly. Good location. Room rates are not inexpensive, so one would expect a little more for their buck. But not at the Hotel Metro. Apparently, they must feel their location, which is good, and the fact their aren't a large hotel is enough. Luke warm showers, no matter time of day. Nickle and dime with charges...for instance a room service fee of $4 if you charge something on the room. Even if you go and get it yourself in the restaurant to bring up to the room, Ridiculous. And a surprise $4.99 historic preservation fee, which is clearly NOT going into upgrading their hot water delivery system. Because of these things, I would not recommend. There are plenty of other cool places to stay in Milwaukee. Don't waste your money.
Staff were incredibly helpful and sweet. Very cute rooms and spa and roof access was amazing! some loud guests during the night. Bed was firmer than I prefer.
Probably the best water pressure that I have ever had from a hotel shower ever. Only stayed for one night but room was clean and staff was friendly. Nothing to complain about.
I am a huge HHonors member, but there were no hiltons available. I booked a king suite as it said it was the last available room, for $175.00. Upon arrival, I was informed they had given all of their king suites away, and they would be downgrading me to a standard non suite room for $30 less mo questions or other options or apologies offered. Why was there a standard room available yet they forced me to book a suite, and why was the suite givan away? Construction on the hotel began at 645AM including the scaffolding clanging around 6 inches away from my window, breakfast was not a full hot breakfast as promised, again because of construction, and the keurig coffee maker spit out brown water without a pod in it. Reminds me why I only travel Hilton. Pretty much everything.
Clean comfortable room and cheerful, helpful staff. The folks in the restaurant were especially pleasant and efficient.
I had never heard of a "Best Western Plus" before but if they are all like this, that will be what I look for first from here on. It looks like they took an old hotel and modernized it quite well. If you look hard you can tell it's pretty old but it feels good and I had no cleanliness issues while there. Very good breakfast with very nice people all the way around. Airport shuttle was very quick.
It was in a very convenient location to activities downtown, but the price will not break your budget. The staff was all very friendly and accommodating. It was a "renovated" hotel, but many of the renovations seemed half heartedly done. Also that was a weird residue in the tub that we had to run the shower for a while to remove.
The hotel room was clean and free breakfast was good. Even though the hotel pool closed at 10 pm there were loud guests hanging around in that area and in hallways making a lot of noise until after midnight. Even after calling the front desk to complain it was noisy.
Free shuttle Toilet was clogged and would not flush properly, we called to have it fixed and the staff member told us that the toilet was cleaned, however needed to be replaced and they would have to go to store to get a new one. Eating utensils were dirty at the breakfast buffet. We checked in and received 2 full beds in room instead of 1 king as reservation stated. This was fixed for us, however not for our friends we were traveling with.
Staff was excellent Bed was terrible, had a big dip in the center, the outdoor card entries on several of the doors were broken. The AC did not work well
24 hour shuttle to airport Good price Free parking Old hotel Needs updates Huge gap around frame of door to room Doesn't seen secure in rooms
Excellent family hotel. Its a little aged, but well taken care of by the staff. Great pool for the kids and breakfast buffet was well above expectations. Staff was very nice and helpful. Check out was quick and easy over the phone. Perfect location next to the airport. Due to several gatherings parking was a bit sparse by the entrance closest to our room; however, we were able to find a spot on the opposite side of the hotel. Someone got sick in the hallway and it took about 15-30 minutes before someone came over to clean it up.
The place smelled bad. It was apparent when I entered the hotel. My room had a horrible odor that I had to ask for a new room. Very dingy with poor lighting. They were suppose to have muffins and juice prior to 6am but the did not. They had a basket of cookies.who wants cookies in the morning. Not impressed at all.
The customer service demonstrated at this hotel was outstanding very friendly staff knowledgeable people who went out of their way to make my stay a very enjoyable and memorable one! What's not to like? the bar staff was great the food outstanding I had a steak - delicious! Even the hotel shuttle driver a very pleasurable young man was outstanding in his attention to duty !
We got a room here for $80, and it was perfect: right by the airport, solid breakfast buffet, big clean room. We rolled in at 2:15am, and the staff got us kitted out quickly and easily. Really, a very good experience. Nothing. Had we paid closer to list price I'd question the general feel of the place, as it's rambling and feels a bit fixed-up rather than new. But if you can find discounted rooms, it's a hell of a value.
Every thing Locked doors after 11:00 with a broke pass card door
Located within 5 minutes of the airport with a 24 hour shuttle to the airport. Nice breakfast that is put out at 5AM for early travelers. The room was beautiful with very comfortable king size beds. The microwave and refrigerator was very convenient. No cons.
It was mine nd my husband first anniversary, it was the perfect place to go
Definitely dirty hotel overrun with bedbugs, no hygiene and lack of interest by employees to report such situation. They should close the hotel for such a lousy service
The staff was very friendly and made us feel welcome and important. We would stay here again and since my daughter lives in Wauwatosa we probably will. The fan noise from the heating/cooling unit was a bit too loud for me. The room was not luxurious but a good value and was neat and clean.
The room looked recently renovated, so nicer quality. The continental breakfast area was also pretty well done and well stocked. Staff was friendly. The checkin process was slow, there was construction happening on premises that was a bit distracting, the elevator was super dated and small, and the room air conditioner kept the room cool, but the humidity was felt in the air.
Pool Small beds
Staff was extremely helpful and courteous, Great gym and pool but too many steps to get down to it for my handicapped mother as the elevator didn't work to the basement. Very out dated, not very clean, small bathroom in the room, carpeting was filthy and you could see to the hallway from inside our room. Too many steps to get down to the pool and gym for my handicapped mother as the elevator didn't work to the basement. I Overpaid for this hotel and will never stay here again. Extremely disappointed in the hotel
The beds were so comfortable that I didn't want to get out of bed. The continental breakfast was the best hotel breakfast that I have ever had. The pool was out with no prior notice
Hated entire stay Not sufficient parking for rooms, bum's walking around hotel and my car I had to park on street all night, dirty room and terribly stained carpet, in obvious crime area, lying employees about neighborhood and awareness of bum's on street drug house two doors down, misleading photograph on kayak, poor customer service when calling hosts come since you outsource to service bureau-spent 2 hours on phone with little results. Never use kayak again, made my staying Milwaukee harendouous , a real flop house
Was good that it was close to the airport, with shuttle service Front desk didn't have any of my booking info, and even though I had the confirmation email in front of me I still had to call the booking agency myself - waited on hold while my wife had to sit and wait in the lobby with our bags. Finally got through, they sent a confirmation fax to the hotel, that took another ten minutes and still we had to wait in the lobby. No, "we'll get you checked into a room while you wait," nothing. Finally they get the info - and our key cards don't work. So I go back downstairs, they get reset, card opens door to the pool area... Still doesn't open the room. So it's now been 45 minutes since we walked into this place, I express my extreme frustration to the guy at the front desk - nothing new set of key cards for a room down the hall. No apology, no asking how to make things better, nothing. Room was pretty lousy condition too but that's what you get for the price I guess. Would not recommend this hotel to anyone.
WiFi signal was poor quality. In room air conditioner was loud and emitted dry air - getting adequate sleep was challenging.
My partner and I had a standard room with a king bed. It was really nice! I was not expecting such a nice place for how much we paid. Our 3 and 6 year old nieces were with us and they had lots of fun playing in the indoor pool. It was freezing outside but the pool was heated. We also tried the hot tub and sauna which were great. Some reviews said the water was dirty but I did not experience this. The bottom of the hot tub is discolored from age is all. The hotel offered a free shuttle to the airport which was convenient. Scheduling a shuttle to the airport could have been better. Our only choices were to leave at 9:30 AM or 4:30 PM. I don't know if this is typical but it is what we experienced.
sFront desk reception was very good and room was spacious and clean. Whole facility seemed to offer much for the price. We would stay here again.
The gentleman at the front desk had a good sense of humor considering the fact that his phone was ringing off the hook with people needing a place to stay. There were a few different things going on that weekend and the hotel was fully booked. The breakfast had a good variety and was pretty good. We were given a room that smelled like it was previously a smoking room. When we went to put our luggage down, we realized that the floor was completely soaked. We wondered if it had occured from the flooding or if there was some kind of leak. If it was a small wet spot it would have been one thing, however, it was so wet that we had to move our stuff to the other half of the room for fear of it soaking through our luggage. The shower had a very weak amount of water pressure and needed to be cleaned and/or bleached.
l liked the cleaniest,comfort, and breakfast cost is a little high
Rooms were very CLEAN Housekeeping was PROMPT and POLITE Security does regular checks around the premises Nice up to date rooms Free Wifi and Complimentary breakfast The ice machine one the 3rd floor didnt work Didnt have a snack vending machine on the 3rd floor
Rooms seemed clean and the breakfast was alright.... Noisy! You could hear everything through the wall.... Didn't really appreciate the smoke coming through the vent from the next room... Had to keep the bathroom door shut. Do not disturb sign is worthless since housekeeping wakes you up anyways.
the staff were very low-key and friendly.