Cons (-) The staff - hotel didnt service room and gave no reason why. Housekeeping staff knock on door to ask questions with DND tag on door. Terrible service
3 stars
Courtyard by Marriott New Orleans Westbank/Gretna
Photos of Courtyard by Marriott New Orleans Westbank/Gretna
Overview
Courtyard by Marriott New Orleans Westbank Gretna is located in Gretna and features an indoor pool. It also provides a car rental desk, a 24-hour reception and meeting rooms.
This 3-star hotel offers a business centre, a safe and a lift. Guests can take advantage of the available internet connection to keep in touch with friends while away.
There are 123 rooms at Courtyard by Marriott New Orleans Westbank Gretna, each offering all the necessities to ensure a comfortable stay. They are also equipped with a microwave, a refrigerator and a hair dryer.
Guests staying at the hotel can sit down to a unique dining experience at the on-site restaurant, ideally situated for those who want to stay close by when looking for a bite to eat.
Courtyard by Marriott New Orleans Westbank Gretna provides an ideal base to explore Bourbon Street and Ernest N Morial Convention Center, as well as everything the local area has to offer. Canal Street New Orleans, New Orleans Botanical Garden and Mercedes-Benz Superdome are also a short car ride away.
Latest deals for Courtyard by Marriott New Orleans Westbank/Gretna
Amenities at Courtyard by Marriott New Orleans Westbank/Gretna
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24hr front desk
Dining
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Accessibility and suitability
- Increased accessibility
- Elevator
- Allergy-free room
- No smoking
- Pets not allowed
- Designated smoking area
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bathroom
- Hairdryer
- Toilet
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Parking
- Private parking
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
General
- Seating area
- Storage available
Bedroom
- Alarm clock
Things to do
- Casino
Health and safety
- Safe
Family friendly
- Kids meals
Fitness
- Fitness center
Pool
- Indoor pool
Reviews of Courtyard by Marriott New Orleans Westbank/Gretna
8.6
Very good
405 verified ratings
Wonderful
217
Very good
54
Good
51
Okay
19
Fair
18
Mediocre
13
Poor
33
Summary of reviews
Guests say
Guests appreciated the hotel's location and cleanliness, often highlighting the friendly staff and well-maintained rooms. However, many reviews pointed out significant issues with service, including unresponsive staff and poor management in the restaurant. Some guests also experienced problems with room service and billing, which detracted from their overall experience.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.6 out of 10
2 reviews
6 out of 10
2 reviews
All reviews
Pros (+) This hotel was so nice! Our 6 and 2 year old enjoyed the pool! Stayed an extra night!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers an indoor pool, a business center, and a restaurant with a bar. Additionally, guests can take advantage of the free parking and the available internet connection.
What can guests expect in terms of cleanliness and customer service?
Guests can expect clean facilities and friendly staff. However, some guests mentioned encountering indifferent staff members and issues with room maintenance.
Are there any concerns about the hotel's services and facilities?
Some guests expressed concerns about the lack of daily housekeeping, the absence of complimentary items, and issues with the room doors and shower maintenance.
When is the best time to visit the hotel?
The low season is in September, while the high season is in February. Guests can plan their visit accordingly to avoid peak times and enjoy a more relaxed stay.
What practical information should guests know about the hotel's dining options?
The hotel's restaurant and bar were not available on the first night for some guests, and there were mixed reviews about the food quality and pricing. Additionally, some guests expressed a desire for a complimentary breakfast.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Earplugs
Some guests reported that the room doors were loud and had to be slammed shut, which could be bothersome for light sleepers. Packing earplugs might help ensure a peaceful night's sleep.
Check Room Amenities
Guests appreciated the in-room amenities such as the microwave and refrigerator. It's advisable to check the room amenities before arrival to make the most of the facilities provided.
Be Mindful of Noise Levels
A few guests noted encountering noisy individuals outside the hotel. Being aware of this and possibly choosing a room away from potential noise sources could contribute to a more restful stay.
Plan for Meals
While the on-site restaurant was praised by some guests, others were disappointed by the lack of complimentary breakfast and the unavailability of room service due to the pandemic. Planning for meals accordingly, such as exploring nearby dining options, could enhance the overall dining experience.
Consider Early Check-In
Several guests were pleased with the option for early check-in. If feasible, considering an early check-in could be advantageous, especially for those with specific arrival time preferences.
Keep an Eye on Room Rates
A few guests mentioned discrepancies in room rates, with some reporting canceled reservations due to overbooking. It may be beneficial to monitor room rates and reservation status leading up to the stay.
Address Maintenance Concerns Promptly
Some guests encountered maintenance issues, such as a malfunctioning shower. Promptly addressing any concerns with the staff could lead to a more comfortable stay.
Utilize Nearby Attractions
The hotel's proximity to various attractions, including the cruise port and local shopping centers, presents an opportunity for guests to explore the area conveniently.
Inquire About Shuttle Services
For guests embarking on a cruise, inquiring about shuttle services to and from the port could provide added convenience and peace of mind.
Location
5 Westbank Expressway, Gretna, LA 70058
What's nearby
- St. Joseph Catholic Church0.7 mi
- German-American Cultural Center0.8 mi
- Oakwood Center0.8 mi
- Kerner House1 mi
- Manhattan Plaza Shopping Center1.2 mi
- Crescent City Connection Bridge1.8 mi
- Musee Conti Wax Museum3.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Courtyard by Marriott New Orleans Westbank/Gretna
Low season | April |
|---|---|
High season | March |
Average price (weeknight) | $173 |
Average price (weekend night) | $200 |
When to book a room at Courtyard by Marriott New Orleans Westbank/Gretna
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Courtyard by Marriott New Orleans Westbank/Gretna
FAQs when booking at Courtyard by Marriott New Orleans Westbank/Gretna
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in GretnaMost recommended
See most recommended stays in GretnaGood to know
Value for money | 7.9 |
|---|---|
Distance to city center | 0.2 mi |
Nearest Airport | New Orleans Louis Armstrong |
Distance to airport | 13.3 mi |
Everything you need to know for your stay in Gretna
Complete your trip
Popular destinations