Cons: pick up in NO was totally confused.
Did not have a car ready... when provided, had no gas.
Jul 23 2016
Pros: I liked the gas mileage.
Cons: The smell of cigarette smoke.
Jul 26 2016
sent me to a closed location
Pros: The staff in New Orleans were very friendly, and I liked my car. The staff was helpful about telling me how to get credit back for insurance I didn't consent to pay for.
Cons: First, I was charge $143 for insurance that I didn't consent to. Then when I extended my rental till 2pm on a Saturday they failed to tell me the drop off location would be closed. It was a total nightmare.
Oct 7 2016
A convenient way to go
Pros: The return went smoothly
Cons: I had to wait a while for my ride to the hotel.
Oct 17 2016
Friendly person checked in our car
Pros: Good location downtown. Person who checked in car and provided receipt was helpful and friendly.
Cons: Not really any problem with New Orleans office. I just wanted to complain about what I'm learning about the "toll-by-plate" process in Florida and how Hertz is handling. I was not warned by either Hertz in Pensacola, or signs on the tollway. I used a road which listed a $4 toll, which I was expecting to pay when I left the road. But then I found that there was no place to pay. So then I expected to call either Hertz, or the Florida toll people, to give a credit card to pay the toll. Now I'm finding that I may be charge $4.95/day plus a service fee, in addition to the toll. (total of $30 or more for a 15 mile ride down a road that saved very little time) Apparently there's not a way for me to simply pay the $4, and my credit card is going to be charged for $30 or more automatically. What a ripoff. I hope someone in Florida consumer protection will get involved in this process, or there is some class action suit to get the situation corrected.
Pros: The rate with unlimited miles and an additional driver was within my personal budget. I was able to take a road trip to 4 different states in a reliable car on great gas millage during the Thanksgiving week.
May 2 2016
Pros: Upgraded to Mustang at no extra cost.
Cons: Charging 3X more than market value for gasoline is just stealing from people. Getting out of town is stressful enough without having to make sure to stop and fill up before returning the car.