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Politeness & general attitude of all the staff at reception, also the cheerfulness & efficency of the cleaning staff. Felt that car parking charge of 15€ was excessive. Because of this we parked nearby in the street at no cost.
The hotel was clean, well maintained and located by the venue we were attending in the morning, so it was very convenient for us. But above all, staff were very helpful and efficient. They helpede us with car park, directions, and recommended us the best local restaurants and bar. Unfortunately, i believed that the breakfast was not up to standard so we ate only once and we had to find other arrangements in the morning which was not convenient. In regards to security i noticed that the sliding's window of our room (416) had not locked. I dindt like the fact that we reserved a double room and were given a room with two single beds joined together.
Helpful staff,perfect location and quite spacey room. The hotel is overpriced for a regular 3 star property, ecpecially if one adds local tax, breakfast and expensive parking
beach location no wash basin in the separate toilet
Being near the beach Price, staff, room.
Enjoyed stay very much. Decor very bright and cheerful. Beds are very confortable. Air conditioning very good, which lead to a very comfortable stay. Staff very helful. Hotel in a very good location; with close to proximity to sea front and centre of resort. Cost a little pricey, as it did not include breakfast.
The staff were very helpful and friendly, the car parking was easy to use and easily accesssible from the hotel and road. We found the cost of the breakfast and mini bar a little expensive so did not use these facilities. There was no shower holder in the bath, we did not complain but nobody noticed this.
The location is superb and the staff very helpful. I would recommend this hotel. No real problems but breakfast was expensive so go out for it instead.
Staff was very helpful and attentativ. We loved the colours, the design and the position of the hotel. Parking was expensiv.
The room is reasonably big with a lovely bathroom. The location is not good it is located in the industrial area. The hotel is basically not ready to open to public, there are still building work going on, many of facilities aren't ready.
Thanks to Nicole (front office manager) we got a good deal anyway (discount on room price, free rental bike and free massage). The hotel was simply not ready for opening; no SPA at all, only 60% of room were usable.
The room was nicely decorated and a comfortable bed. Everything in the room were brand new. The hotel was still under construction and the spa & gym was not open yet which was quite a dissapointment to us. There was a dust from the construction work everywhere, also in the room. But the hotel will be nice after all the work has been done.
staff attitude was welcoming and helpful. Breakfast was efficiently organised and attractive to eat. Colour scheme in room was fresh and modern and the bed/pillows were excellent - well above average for this price range.
The Hotel was still being built they are behind schedule lots of dust around, teh spa was not open buildres around by pool area so it was hard to be positive
Great location, free parking, pool, clean rooms Hotel personal is friendly on the surface but you feel that they don't like additional questions and feel rather disturbed by it.
Very friendly staff. Nothing negative.
Hotel staff were always very willing to engage and assist where they could on all queries. The breakfast was limited and the 'fresh' fruit was not updated regularly enough.
Clean smart well kept close to all facilities The only problem was that the room was very small with very little storage space for clothes
Convenient location but not in busy part of town. Very well kept pool. Enjoyable breakfast. Simple, clean and comfortable rooms.
A very pleasant hotel, very friendly staff, good breakfast facilities and near town centre and beaches Small rooms which could do with a little refurbishment, but still comfortable. Entrance to hotel very granduer but steps very steep. No coffee facilities iun rooms.
We thought the hotel was in a very good location, and the swimming pool was an added feature. We didn't like the breakfast - the room was very busy and we had to wait for a table. we understood that it was catering for French guests but we found the UHT milk completely unpalatable on cereal and in tea. After our first morning we enjoyed lovely breakfasts on the front in a cafe. There was soime sort of conference on I think which reduced the size of the breakfast room.
Very helpful staff, warm room/building (cold winter days). Nice area. No avaiability of hot or cold drinks (nothing in mini bar or available via reception).
they let me stay and use their internet for an extra 5 hours while i waited for my flight.
Big and clean room and nice bathroom At arrival the only explanation is where your room is situated, no explanation for other facilities in the hotel. Breakfast buffet empty before everybody hat breakfast. Dinner very poor and personel very nervous. From 7.30h to 9.30 personel is busy with preparing tables for lunch on the terrace... why making so much noice so early ? I would recommend it only for business purpose not for holidays.
The location was perfect for the beach and local restaurants. also possible to walk into town - if you're energetic! They charge you for wifi in the room - but the signal is so poor you have to go down into the lobby to use it!! Most hotels do not charge these days and I would think a big chain like this would not either.
Walking on the beach. Watching the sunset. Breakfast price. If it was cheaper we would have eaten breakfast there. Instead we walked into Arcachon.
Great staff, excellent location and quiet rooms.
The overall comfort & cleanliness plus vg spa & pool! The reception Staff could be much more cheerful & eager to help....poor! Breakfast was far too expensive & the Dinner men too !!!
Expensive & poor breakfast. The requirement for having to buy and wear bathing caps and footwear in the spa pool.
The position near the beach was very good.
Friendly staff, most spoke English. Had a lovely room facing a garden with a balcony. You could store a bicycle in the garden too. Excellent location, one street from the boulevard that faces the water, and a straight shot up the street from the train station- I was nervous I would get lost and literally walked up to the building! :) A hairdryer would have been nice, and I could always use an iron in the room, but I most 3-star hotels I stay in don't include the latter.
The location was great, the staff were exceptionally helpful, the price was right ... no complaints at all.
Just off motorway but reasonably quiet. Good for Parc Ornithologique, and Gujan-Mestras, where the seafood restaurants are good value. Didn't go to beaches at Arcachon but thay are a short drive away. Air conditioner in one room leaked water from ceiling onto the floor.
Convienient to Motorway and Dunes de Pilate
Comfortable, convenient location from which to explore the Arcahon Bassin
It was extremely convenient for our prime purpose in going there which was to visit the Le Teich ornithological reserve - one of the best reserves in Europe. The hotel was clean and efficiently run. We were disappointed that the hotel restaurant had recently closed which was not apparant when we made the booking.
The Hotel was easy to find and close to the highway and near the Le Teich ornithological park (you need a car to get there). Rooms were not fantastic but were new, clean and and had very decent bathrooms. Excellent value for money.
Nice staff, very clean room, very good value. In a quiet (at present) situation. Maybe that it has no restaurant.
Clean, confortable and good petit dejeuner
The room was comfortable and very clean. The breakfast was good. The hotel was quiet and the parking no problem. The hotel is not finished yet. It stands next to a busy road and not in the middle of the forest.
The street lighting to the hotel was off the first night which made it very difficult to know where to turn off as it is so underdeveloped around it. The signs to the hotel were difficult to find from Le Teich we had to ask at the local presse to be directed to the right route.We found the shower very small ( we are quite slim )! and the dining room too tightly packed which made it hard to choose and move around the bar.
No 9 - Smart lateral room - reasonable size. Toilet very very small !!! Very noisy - at 4am with lorries outside. Smell of smoke. Cigarette ends thrown outside.
Shopping Eating out
The location, the possibility to use internet for free, the kindness of the staff The Car park was gloomy and smelly (even though apparently it is not in the power of the hotel to make improvements). No refrigerator in the room.
Good location, comfortable and clean rooms and obliging and friendly staff made our stay, although brief, very enjoyable. No.
The excellent location in Arcachon - just a few steps from the lovely promenade and beach with no roads to cross. The room was very pleasant with a small balcony and with a 'side' seaview. Large comfy bed and small but well appointed bathroom. Very helpful and pleasant staff. Underground car parking was a bonus too. The WC was so small you 'almost' couldn't close the door!
the location toilette cubicle very small and i am average size!
Friendly staff Scary, dark car park but very useful to have it!
We stayed one night in July at the hotel en route to a holiday further down the coast. We found it to be ideally located within walking distance of the station and pretty much on the sea front itself. The staff were really friendly & helpful. The rooms were fine in terms of space & facilities & it all felt very clean.
The nice staff made us feel so welcome! One minor thing perhaps: the door locks were unreliable - difficult to know if the door was actually locked from the inside (we had strangers three times accidentally walking into our room hehe :-)
Perfect situated close to the sea. The staff is very kind and helpful. Garage parking in the basement of the hotel - very practical. (Under "Submityour review" your webside comes up with Erik Pilgaard, Amsterdam (NO). This is wrong. I live in Oslo. Why Amsterdam?)
Accessible, good parking, close to restaurants and beach. A good value basic hotel
I was able to explore the Arcachon Bassin area (the Dune, the Parc Ornithologic, the village of Arcachon, the market, the boardwalk/beach ) very easy -- the hotel is in a good location.
did not think the breakfast was worth €8,would like more choice
the location and terrace overlooking the marina on the second night the next door room was very noisy
Staff very pleasant & not patronising over my poor french - big plus point The air conditioning appeared erratic, no tea/coffee making facilities in the room, decor needs updating.
Bedroom a good size for a budget hotel. Staff friendly Breakfast options a bit limited - for example only one choice of cereal
Helpful staff. Tidy. Good value. Nice view from the room.
Beautiful and windy city, very clean, very French in attendance. I was kluck to have an affordable hotel right down town, near the water and all else. Info could have been provided about service of lunch or any dinner beyond 2PM on Sundays.
excellent location close to port and not too far from beach
Room and balcony and parking were fine, would have liked sea viiew instead of back houses etc.Service was fine too. No tea making facilities in room - for cost would have expected this at leat.
The view from our 4th floor, harbour side room would have been good if the weather had obliged! Decor dated. Staff were subdued. The bar/breakfast area was a bit souless. And although there could be many restaurants open in the area, on a wet Sunday night in October there were few - it would have been nice if either the hotel made available a few dishes or helped guests order food to be brought in to the hotel from the nearby pizaa take away etc. Breakfast was adequate.
The hotel was easy to find, the staff were all excellent and the facilities were over and above the standard that I expected for a hotel within this price range. We had a beautiful room, with a balcony overlooking a harbour for less than £40 a night. I have already booked in for another stay later on this year.
Externally, the hotel doesn't look like much, but don't be misled. Once inside you are greeted with a charming reception area which leads to a nice bright conservatory out the back. Our studio was big and clean and the kitchenette provided everything that we required. The breakfast was plentiful and the dining room was lovely with big windows letting in the sun. The staff were helpful and polite.
A grand building, big apartmentwith twin beds in one room, very comfortable sofa-bed in lliving area - and an extraordinarily comprehensive kitchen. We enjoyed its grace and space in filthy weather; it must be wonderful in sunshine. Unobtrusive redecorating going on. Parking a breeze. Some English language among the otherwise helpful staff would have been good.
Can't remember his name, but the man that runs the hotel was fantastic. Personable, approachable and always in good spirits. None at all.
The place is correct. It's situated in a calm place uptown, although the centrum/beach is easily accessible. Visibly designed for longer stays. Plain, big rooms where the kitchen dominates over design and comfort. Rooms without character, bed too short (needed a chair at the end as extension). Toilet is too small to be easily accessible. Rather poor breakfast.
The hotel is in a beautiful building in the heart of a leafy quiet residential area. The hotel staff was very welcoming and helpful. The perfect place to relax and get some fresh air. The hotel is in need of some refurbishing and the swimming pool was not very clean.
Good value for money, pleasant helpful staff particulary young lady who showed us a map & pointed out local points of interest, recommeded a restaurant Room although spacious was tired & in need of refurbishment
Professional and friendly staff, warm welcome. In nice area. Good breakfast
Fantastic old villa in a quiet residential area. We were amazed of the place and it was even better than the pictures. We had a studio with wonderful view. Breakfast included in a room with wall paintings, it was just perfect! Nothing really negative, but if the hotel wants to improve something the interior of the studios can be updated. It is very simple and basic.
Quiet location and good for walking to town and to the beach old fashioned
The position was good, we liked the facilities and the town
excelent location, nice rooms, quiet and romantic place. very good cuisine also.
very relaxing, nothing ever a problem for the management or staff
Food was excellent. Hotel staff had sufficient english language to make up for my shortfall. Easy parking. Helpful staff.