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Friendly staff, good accommodation and ecellent location fo the mountains. Good car parking too. The poor exchange rate agaist the £/Sf results in poor value for money rating. last time we visited the rate was 2.2 Sf to the £, this time it was 1.6!! It makes the holiday very expensive.
Warm and friendly run family hotel, excellent menus.
Everything about this hotel is wonderful. The location is away from the touristy part of town and elevated for beautiful, unobstructed views of the mountains. The staff is friendly and very helpful and speaks English well. The "on demand" shuttle to and from the train station works perfectly. The restaurant and breakfast serves tasty food. Our room was "upgraded", large with a useful balcony, modern bathroom, good wifi and well decorated, even with a blooming orchid. We would love to return some day.
We loved the friendly, welcoming staff who helped in any way they could. The room was the one we booked and the view of the Eiger was perfect. The food was excellent. Highly recommended. No, nothing we did not like.
Very friendly, homely and comfortable. A little bit far from the main part of town (10 minute walk).
Spectacular site and quiet Starting to look a little frayed ( was here in the mid 90s 0
Beat Leuenberger was a real star...all staff very helpful. It was not very good to look at from the outside...more like a car park than a hotel!
Fantastic location and lovely wood design. Small Rooms / Old TV sets.
For skiers the situation is perfect and it has all necessary facilities. Of particular importance is the spa and swimming pool and also the evening events for older people. All of these are much recommended for accompanying mature visitors who are not skiers. I have stayed some 15 times in last 20 years. I know the staff changes but the reservation computer is the same. I have never been greeted with a smile and "Welcome back Dr. Gale" or some such nicety. Also, when leaving, they never say "Hope you enjoyed your stay. Have a good trip home. Looking forward to seeing you next year". True, these are all trivialities of no real importance, but they add much to the good feeling of the guest.
They took care of our family a lot. View from room was so nice!
nice welcoming, the best location in town when it comes to the First Bahn station Sauna was not included in the price of the hotelroom
Most amazing breakfast and a super location Nothing
The hotel is in a great position. Our room looked out on the Eiger. The food was good and the staff very helpful. The pool and spa facilities were first class. If we go back to Grindelwald we will stay there again. No.
Perfect location for skiing in a well preserved Alpine village. Facilities, such as swimming pool, spa and evening dancing (for older people) are excellent. Morning breakfast is very good. Evening meals not recommeded. I have stayed there for a week at least 10 times in last 20 years, but they still do not greet me accordingly on arrival, or wish me a pleasant trip and "Au revoir" on leaving. This is often, but not always the case in correct but cold Swiss hospitality. The "superior" room lacked a chest of drawers for clothes, an armchair or coffee machine.
Location , food and friendly staff Bathrooms need modernising - not 4 *
Booked a superior double room located at upper floors with excellent views over the mountains. Excellent location, ski shuttle in front of the hotel, fair breakfast though under a 4-star usually offers and a little bit overpriced but overall good hotel.
The bed was very hard and uncomfortable
The hotel is located near the town center and the ski bus pick up point. Very good breakfast facilities in the morning. Apart from lack of follow thru on promised adjustment of room rate for kids, the hotel has only one PC in the lobby for internet access. This is clearly not sufficient for for potentially 150 plus users.
breakfast,friendly staffs and location sauna should be separate between man and woman.
We liked the location and the breakfast.
good sauna facilities
Horrible and a highly overpriced hotel.. No services, no coffee maker in a hotel room rated 4 star. Also staff very ineffective.they charge05 francs for a bowl of hot water to sterilise the childs spoon. Everything.
The staff was extremely friendly. The location is perfect, right in the center, with the ski bus in front of the door, ski school office and information center across the street, nice restaurants and a supermarket nearby. The swimming pool and wellness are perfect. We will return ! With our dog - he liked it too :-)
Staff were very friendly, especially in the dining room. Very tolerant of children Cleaning staff could have been better
The staff were excellent , extremely helpful and courteous , went out of there way to make you feel welcome Pillows ( if you can call them that ) . Shower head was useless
Very efficiently run. We would definately stay there again No
Friendly and helpful staff, excellent location with an amazing view of the mountains.
We enjoyed the realism of a Swiss Chalet experience and the wonderful food The building is a wooden structure and so there is more noise transfer between rooms than desirable
Very friendly staff, the restaurant is simply amazing; breakfast is good too. Rooms are simple, but quite big and very clean; great views. The hotel is quite far from the center of Grindelwald, hence you'll get guaranteed tranquillity; but you have to have your own car, public transport are not frequent. The restaurant has amazing, gourmet style, food: but the menu should include something less elaborate too.
Excellent cost performance. Beuatiful location directly facing Eiger.
Great location, great hospitality The beautiful landscape visible from the rooms is disturbed by a camping managed by the same owner of the hotel. Ok, business is business but the sight without the camping would be astounding!
The staff was great... The shower was too short
A wonderful Swiss experience! Hosts were very friendly, attentive and helpful. Exceptional summertime views and winter must be magic. Because it is more isolated it was great to have a very good restaurant. The balcony was not private.
The elevated view across the valley is beautiful day as well as night
Location, Comfortable, Good dining particularly evening dinner Unfortunatley they ran out of soap! I understand we had one of the few rooms serviced with tablet soap.
Central in the village close to all needed facilities. Excellent staff, service and food. Nice rooms especially the family room. Friendyl for dogs. Recomended.
Very good location adjacent to the train station, in particular for travellers coming by train or for those who want to take an early train to the kleine Scheidegg. Nice rooms with view on the mountains. Close to city center. Excellent 5-course menu if half board is booked.
Room is clean, Station is in front of hotel. There is Japanese menu in hotel restaurant. Breakfast is good. Elevator is bad because of long waiting
Location Breakfast was thin on the ground, rooms were v basic as where facilities in room. More akin to a straight 3 star
SKIP THE FONDUE AT CAVA. When you arrive if you indicate you are interested in fondue, the hostess will seat you in the "stink" room. It was nauseating. We ordered fondue and the waitress asked if my husband and I were both going to have some? I said yes. We received a giant bowl of fondue with nothing to dip but bread. We ate a few bites and were done. I mean how much cheese can one consume? When we got our bill we were charged $48 for our fondue, rather than the $24 serving I was led to believe we were ordering. We spent the remainder of the night in the bathroom...
The staff was very friendly and helpful - they even let us park our car at the hotel before we checked in to go up with the cable car - as well as for several hours after checking out. The restaurant was really nice and the food was excellent (except that my fish was a bit salty). The family rooms are extremely outdated but large and clean. Outside of the family rooms was a large sitting area, which we used to visit with my other family members (while having a small happy hour). The location right behind the train station was very convenient. The family rooms are very outdated - very old carpet & furniture and dark woodwork. The bed was very hard. The caulking around the sink had lots of "gunk" in it and should be replaced.
Very friendly staff, quick service Very small lifts
Very close to the station. Rooms ware not very spacious. Bed lines were not changed though we stayed 3 nights (We took off lines to show that we want it changed, but still it was not changed. This was unbelievable.
Courteous staff, excellent breakfast, excellent location Nothing...
This hotel has to be one of the most conveniently located hotels in Switzerland. Located right at the Grindelwald train station in stunning natural beauty, the hotel is a fine example of Swiss hospitality, with all the services one would expect and walk-access to public transport.
sauna room and fitness room
Location to ALPS Little pricey for quality of room. Rugs in rooms need updating.
Location and breakfast/dinner. Food was so nice. non
Hotel stuff was very nice and helpfull. Water mattres was also a big plus. At first, we had a room above the entrance and smoking smell and noise disturbed us, once we asked to change to room, we were transfered to a better one in manner of minutes. very good breakfast No wifi in most of the hotel, which is a big down.
Poor access to upper floors by two elevators and stairs. Room very basic with limited storage space
Good buffet breakfast with much variety. We got upgraded to a chalet which had much space, was very quiet and included laundry & kitchen facilities which we made good use of. After staying in hotel rooms, it was good to spread out and relax and eat in for a change, instead of dining at $$$ restaurants all the time. Hotel had a fantastic modern gym facilities as well. Good central location in Grindelwald. We would have liked to stay longer
Dinner at Barry's
Friendly atmosphere and a wonderful breakfast (I should say exceptional) !
The room was clean and spacious, very comfortable. The view from the room was superb with the massive Eiger north wall. Frankly speaking, the dishes are salty to my taste. I think they use more salt in this region than in other countries.
Comfortable room and bed. English channels on tv (not typical in Switzerland ). Fun decor, and good location
Nice staff, facilities well equipped No wifi inside room
The beds were very uncomfortable and the rooms very small for he price.
very helpfull staff we paid much more when reservated the hotel 2 months before arriving, & when we came, we saw an advertising on the hotel with much!!! lower price - unbelievable
A very good hotel in a superb location with a view of the north face of the Eiger Mountain. Plentiful buffet breakfast, cklean room with balcony and parking on site.
free wifi internet in the lobby area , from train station walk 10mins reception and my room is different building , wifi internet only free in reception lobby
View of the Eiger from our balcony. Fairly central location. Room was very dated and had a very small bathroom.
The veiw was out of this world. The room had a bad smell and was not clean.
It has the most amazing view of the mountains! Also the staff were exceptionally friendly and accommodating. The breakfast was wonderful but hands down, the view is the very best asset this hotel has to offer. There is an older part of the hotel and a newer part. The floors in the older part squeeked so bad that none of us could sleep the first night. The staff totally understood and were able to move us to the newer building which had an even more amazing view then the first older building. If possible, stay in the newer building because it is gorgeous!
Nice swiss characteristic hotel. Nice view up the mountains. Friendly staff, very helpfull Small room but very cosy.
location, view from of ;mountains from room, flexible staff (e.g., allow us to check in early and to store our luggage at the hotel after we checked out of our room )
pleasant room, fabulous views,friendly helpfull staff Lack of a lift
The hotel is in need of remodeling and cleaning. It does not measure up to a 3-star rating.
clean,spacious rooms. friendly and helpful staff, good choice at breakfast would visit again.
location (close to railway), view, wireless, friendly reception bed, breakfast time vs. early trip to jungfrau, information on services
Everything, staff were very friendly and helpful. The view was fantastic. Close to everything. Breakfast was good. Spacious rooms. Nice Layout of rooms. Will definitely return to Bernerhof Hotel. Everything was Magic!
The staff was very helpful and spoke english. You could not ask for a better location!
The location of the hotel from the station was a very easy walk once we found it.
Good location, very friendly and helpful staff. NA
Clean and comfortable room. Good location next to the Grindelwald train station.
The staffs are very polite ,helpful and lovely. The coffee and tea room is very comfortable, good for relaxing. The lift to go upstair is too small, not convenient to transfer the baggages.
Staff all willing to help. Good selection for breakfast and fresh.
View of mountains 5star price 3 star hotel eg no food available anywhere after 9pm
Very nice staff. Super mountain views and good overall facilities
This hotel has magnificent views and a lovely, peaceful atmosphere. The staff are very professional and helpful.
The hotel was perfectly clean and comfortable and the perfect location for skiing and walking. The customer service was excellent - 5 star plus service from a 4 star hotel! Such attention to detail. The food in the restaurant was superb (a real pleasure to have healthy options that tasted so good) and the restaurant had an excellent view to match. The swimming pool was an added bonus. We would have preferred to sleep in a double bed rather than two twin beds pushed together - especially as each bed had separate duvets. This could probably have been resolved by choosing another room type and we appreciate that many couples prefer this option.
Stayed in the Eiger Suite. Beautiful view and very close to the town and all walking trails. The hotel staff was always nice and helpful. Great spa and dinner. Pillows weren't the best.
The friendliness of the staff and excellent location
Nice space in rooms and bathrooms + nice mountain view. Room service was not that good + a little bit over priced.
Everything you could possibily require, food in the restaurant especially good Nothing
The views of the Eiger were beautiful! Spa facilities were very clean and comfortable with great view. We enjoyed steam rice and miso soup at breakfast. Sauna was too hot for us.
The location was absolutely stunning,
We loved the hotel, breakfast, rooms, staff, locations, and views. Everyone was very helpful and nice. The rooms were spacious with great views. Having to leave - can't wait to come back.
Good Breakfast, very close to train station to Jungfrau.(within a few step). The hotel is clean and the staff are very cheerful and friendly.
Location in the beauty of fhe Swiss alps At CH 150/night in the slow season it was more expensive than some other hotels in Grindelwald,
The hotel is excellent. Good good, service and extremely clean. Very cosy and convenient location. We had a wonderful experience.
The location is very near to train station. Breakfast is excellent and the staff are very friendly as well. Minor dirt found in baconly but which is fine.
Great location Rooms are a bit small
Excellent location (close to train and bus stations, in city center), we had a nice and spacious room with a balcony and a view of Eigar summit. Hotel restaurant serves good food. Free hotel parking. The guests also get free access to the nearby SPA (which we did not visit). Very happy with the stay at the hotel in general. Breakfast staff were somewhat not very helpful - they were very slow to serve coffee and they would not notice if something has finished in the buffet. Also the wireless internet properly works only in the reception floor.
Very kind and helpful staff. Location, Affordable price and view from room (we could see Eiger clearly from our room). There were some noises from upper floor when people were walking.
Good location near the trainstation, breakfast was nice and friendly staff. I dont have anything bad to say about this hotel, the prise was also ok ( in october) We are coming again, Grindelwald is a beautiful place!
very good breakfast, nice staff
There wasn't parking except for on the street and you had to carry your bags up one floor to get to where they had an elevator.
Convinient location to train station.
Centrally located with views of mountains, receptionist very helpful directing us to local restaurants, easy walking distance if you arrive by rail. Small car park at rear of hotel.
It was in front of the train station and easy to move around. Also the view from the room was magnificient.
The inhouse restaurant was excellent. The room smell like a smoker's room.
The location is execellent for travel and local facilities
Restaurant attached to the hotel is EXCELLENT. :-) Dinner only served in main hotel dining room (not restaurant) from 7pm until 8:15pm. Very fixed time slots for servicing room.
restaurant, hotel location, cleanliness and friendliness modest rooms, modest space, does not match 4stars rating. conditions are for a 3star hotel but the price is for a 4 star
to be in front of the ice sculptures and the train station parking area
We spent a very nice family time at the hotel. Great starting point to all ski areas in the neighbourhood.
The Sauna was good. My room was very small. There was not even a table for the computer. They had bigger rooms, empty at this out of season time!
Silence and view from the room. Quality of tap water. Friendly personnel. Not so clean in corridors and stairs. Old bathroom with water slow to go down. Room entrance close to garbage disposal.
Location,great view from the room, decor of the room.
Please write at least 15 words
Location - very convenient to train station and stores. Rooms - comfortable and with good view. Wireless not available in our rooms.
I stayed for 2 nights with my husband and 17-month old son, but, really wish we had stayed longer. Received a free upgrade from a double bed to a Junior Suite. The suite was very clean, wi-fi is free, the complimentary breakfast spread & timing is perfect and the staff speaks excellent English. The hotel has an italian restaurant attached - decent menu and reasonably priced. We ate dinner here on both nights. 5 mins away from station, situated right in the heart of the main market street, co-op at a stone's throw. However, the walk from station is up the hill. So, please make sure to call/wait for the free hotel shuttle instead of lugging your oversized/heavy luggage. Will definitely go back to the same hotel next time.
Very pleasant and polite staff. The room was adequate and clean. the view of the mountains was magnificent. This was a second honeymoon after 40 plus years of marriage. Hotel Spinne was ideal for this event. The room could be upgraded
The spa is the best feature. Great view of the Eiger from our balcony. Well situated with regard to shops and station. A bit of a labyrinth. That's fine in high summer, but it would have been unpleasant to access our bedroom through the garage or the street in bad weather.
The view and proximity to the train station. The restaurant closed early (10pm).
The location is amazing. We had a mountain facing room. We woke up and saw the great peaks of Eiger and other mountains from our window. It was great to see the first Sun rays heat the peaks. We took many pictures of course. We also enjoyed having lunch in the outdoor dining area with astonising views.
Fantastic views, kind staff, convenient location, free wi-fi, spacious suite. Car parking arrangements not clear in advance of arrival.
kind staff, nice terrace and rooms, finest whisky collection, great view over the mountains and a unique spa area including everything for relaxing while you watch a wonderful movie on the Eiger ascent.... go ahead!
just views. It was awful. restaurant was so busy. staff was unkind. There are a lot of group tourist. I was unhappy. to find hotel was so difficult.
Good situation, nice view, big breakfast, proposing many activities Small room but still ok. At restaurant no possibilities to sit on a 2 or 4 place table. Only big tables for 10 people.
Corridors and bathrooms are clean but a little too shabby.
The hotel staff was very nice and helpful. They made my husband's birthday very special. There was always something going on and they did their best to entertain their guests. The all inclusive drinks were horrible. You had three choices, white wine, red wine and beer. We ended up sticking with the beer because the wine was disgusting. The food was great two out of the three nights we were there. All the food was served buffet style and you shared your table with other guests. We met some great families but there was no intimate dinner time. Our ski guide was very nice but was not accommodating for beginning skiers. They make it clear they are not a "ski school". It's obvious they want to ski the more difficult hills than show the easier beginner hills. Therefore, If you are an experience skier you will have a blast but if you are still learning, you should stay away from the ski guide.
The location, the sauna, and the price
The Hotel Terrace has a great view, and the trolley made it very easy to reach town.
Lively hotel - lots going on Booked two twin rooms but on arrival had one large four bedded room, wasn't suitable but hotel was full. Did give some discount but only after asking and would have preferred the rooms we booked.
The food (buffets) were good quality and good value. Excellent view over the town to the mountains. The lift facility right from the town to the hotel is very handy. The room was very basic and the en-suite shower/washbasin/toilet really needed refurbishing. Adequate for a week's skiing, but not a room to spend much time in.
smoking lounge the rooms are terrible. smaller than a tuna fish can! one light bulb in the bathroom. smallest bed ever seen. the staff is very rude. wireless only at the lobby. low quality breakfast.
the front desk was very helpful, the room we stayed in was particularly quiet away from the rest of the hotel and even though a very small room, had a nice view of the mountain the breakfast buffet quality was good, but the other meals were buffet steam table type, cafeteria type food.