Marroad Hakone

The hotel offers standout amenities such as a lovely outdoor onsen, massage chairs, and a shuttle service to Gora Station.

The hotel's dining options offer surprisingly excellent, cooked-to-order dinner and breakfast. However, booking in advance is required, which may feel restrictive for some guests.

The staff are described as kind, helpful, and friendly, providing prompt shuttle service and attention to detail. However, some guests found the staff polite but not overly friendly or flexible.

The hotel's rooms are spacious, clean, and equipped with TV featuring Netflix and YouTube, as well as massage chairs. However, some guests found the rooms to be very old and dated, with uncomfortable beds and a lack of air conditioning.

The hotel is a great base to explore Hakone and the surrounding area, with excellent amenities and services. However, it's important to note that the hotel is far from the station, and getting around may be problematic without a car. The hotel provides shuttle services until 18:00.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

While the hotel provides a shuttle service, some guests found it limited, especially in the evening. It may be beneficial to plan for alternative transportation, especially if exploring the area later in the day.

Guests appreciated the spacious rooms and the presence of modern amenities such as a flat-screen TV with streaming services. However, some mentioned a lack of air conditioning and uncomfortable beds, so it's advisable to inquire about these aspects before booking.

If you wish to dine at the hotel, it's important to note that reservations for meals need to be made 24 hours in advance. This requirement caught some guests off guard, so it's best to plan accordingly.

Many guests praised the hotel's onsen and the massage chairs, highlighting them as great features. Be sure to set aside time to enjoy these facilities during your stay.

The hotel is situated in a quiet area, which some guests appreciated for its peacefulness. However, it's important to note that there are limited dining and shopping options nearby, so planning for meals and amenities in advance is advisable.

If you're planning a visit, it may be helpful to consider the seasonality, with March being the low season and August being the high season. This could impact the availability of certain services and the overall experience.

If you have specific dietary requirements, it's advisable to communicate them clearly with the hotel in advance to ensure a smooth dining experience, as some guests encountered issues with food preferences.

The hotel offers a shuttle service to and from Gora Station, which many guests found convenient. It's recommended to utilize this service, especially if traveling with luggage or during the evening.

Some guests noted the absence of complimentary water and ice on each floor, so it's a good idea to have these essentials with you during your stay.