Good to know
|Distance to city center||1.3 mi|
|Distance to airport||5.2 mi|
|"Perfect hotel for families with kids."||(in 19 reviews)|
|"Easy check in and spacious rooms."||(in 71 reviews)|
|"Close to the metro station"||(in 29 reviews)|
|"Sofa bed is not well."||(in 5 reviews)|
|"The cafe/ restaurant was very poor."||(in 5 reviews)|
|"The reception very unfriendly."||(in 5 reviews)|
Time of year
Show reviews that mention
|bit expensive||in 5 reviews|
|card terminal||in 3 reviews|
|city center||in 32 reviews|
|clean room||in 109 reviews|
|close to the metro||in 12 reviews|
|close to u-bahn||in 7 reviews|
|database||in 3 reviews|
|good breakfast||in 52 reviews|
|good location||in 44 reviews|
|hand washing||in 5 reviews|
|hotel parking||in 18 reviews|
|perfect hotel||in 33 reviews|
|poor wifi||in 15 reviews|
|reception staff||in 25 reviews|
|restaurant was very good||in 11 reviews|
|separate shower bath||in 5 reviews|
|sofa bed||in 19 reviews|
|software||in 3 reviews|
|staff were mostly helpful||in 62 reviews|
|took a long time||in 14 reviews|
|train station||in 34 reviews|
Room was spacious
Due to some overbooking I received a room with special adaptations for disabilities. We asked to have our room changed and the staff agreed upon availability. I had to re-ask again and only had my room changed on my last day. This room was not as nice as the other rooms which I found out later when we changed it. The bathroom was specially equipped and did not have a shower stall, but rather it was one open area. I woke up in the morning and turned on the light next to me which turned out to be a an alarm. The alarm kept on beeping in the hotel for about an hour until the staff were able to shut it down. The room had a very small window which you couldn't see much out of. The breakfast was mediocre with no changes whatsoever in the 3 days I had breakfast there. The staff's command of English language was very weak and I had a hard time communicating with them.
There is a small play area for the kids in the lobby which was wonderful. The hotel is located right next to a U station. Breakfast was very nice and fresh. Guests can borrow kids truly for the day, free of charge.
We booked 2 rooms - one for a family of 4 and one for the grandma. We asked to have a bigger room and payed more for the family room but both room were identical, except that the couch was wide open as the kids bad. It was very uncomfortable. We needed to ask reception to open the couch more as there were 2 kids - the stuff was unpleasant and basically blame us for getting the wrong booking (which was untrue). The hotel located not far from the center station and it was unpleasant to walk at night in the streets next to it.
a very family friendly hotel.
I enjoyed it all
The refridgerator didn't work. T Sauna didn't work from Friday check in. It was not clear that the kids meal have to be paid for as extra, also the parking which change from 10€ to 18€ per day; that was not stated on the bookings. I am disappointed in the miss information given on the website when making the bookings. The refridgerator didn't work. T Sauna didn't work from Friday check in. It was not clear that the kids meal have to be paid for as extra, also the parking which change from 10€ to 18€ per day; that was not stated on the bookings. I am disappointed in the miss information given on the website when making the bookings.
The room was ok. I asked for a ironing board with iron and received one.
Gym was good
Very nice and nice.
The central location and U-Bahn station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WIFI. Business travelers can relax in the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you - an innovative combination of a bar lounge and eatery at your Novotel hotel.
based on 6,383 reviews
Things to Know
- Friendly service
- Clean rooms
- Great reception
- Close to public transport
Policies vary by room type and provider.
Reviews about Novotel Hamburg City Alster
Most Popular Landmarks
- Arts and Crafts Museum 0.8 mi
- Hamburger Kunsthalle 0.9 mi
- Alsterpark 1.4 mi
- Hamburger Rathaus 1.5 mi
- Speicherstadt 1.5 mi
- Internationales Maritimes Museum Hamburg 1.5 mi
|Hamburg Berliner Tor||0.4 mi|
|Hamburg Landwehr||0.6 mi|