Overview

Sofitel Hangzhou Westlake

333 West Lake Avenue, Hangzhou 310002, China
+86 571 8707 5858

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+86 571 8707 5858
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Rates

Overall guest ratings

8.9/10 Excellent
Based on 5,211 reviews
See all reviews

Review highlights

  • 9.4
  • 8.2
  • 4.6
  • 4.4

Good to know

  • Professional service
  • Good accessibility by car
  • Friendly atmosphere

Nearby

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    About

    Sofitel Hangzhou West Lake sits on the picturesque banks of the West Lake, beside Hangzhou's buzzing CBD downtown and Xihutiandi complex. Meticulously renovated, the hotel has re-opened with 233 luxury rooms and suites, with a contemporary all-day dining restaurant, classic Chinese restaurant, and the chic Le Bar. The pool, beauty salon and fitness center accompanies multi-functional banquet complex, the rooftop bar Sky Garden and conference room Le Lac with panoramic views of West Lake.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Babysitting or child care
    • Business center
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Free parking
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    8.9 Excellent
    Based on 5,211 reviews
    • 9.4 "Terrific location."
    • 8.2 "Great service."
    • 7.8 "Good breakfast."
    • 5.9 "Rooms are ok."
    • 5.4 "Average comfort."
    • 4.6 "Internet is poor."
    • 4.4 "Value below average."
    • 3.3 "Wellness & sports facilities were not very nice."
    • 0.9 "Horrible pool."
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    Overall Rating

    8.7 Excellent
    Based on 1,146 reviews
    • 9.0 "Terrific location."
      9.0 "Easily accessible by car, said 90%."
      9.6 "96% liked the proximity to shopping."
    • 8.2 "Great service."
      8.0 "80% thought the service was very professional."
      9.2 "92% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 8.0 "Breakfast is good."
    • 6.3 "Rooms are ok."
      5.2 "Only 52% said rooms were big enough."
      5.6 "56% said the view was so-so."
      5.8 "For only 58%, the bathroom was ok."
      6.7 "Only 67% said rooms were clean enough."
      5.7 "57% thought the bathroom was big enough."
    • 4.8 "Value below average."
    • 1.2 "Horrible pool."

    Overall Rating

    8.9 Excellent
    Based on 2,292 reviews
    • 9.4 "Terrific location."
      9.3 "Easily accessible by car, said 93%."
      9.5 "95% liked the proximity to shopping."
      8.9 "89% liked the proximity to sightseeing."
    • 7.9 "Good service."
      9.2 "92% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
      7.4 "74% said the reception staff was great."
    • 7.7 "Good breakfast."
    • 6.1 "Rooms are ok."
      6.6 "Only 66% said rooms were clean enough."
      5.2 "For only 52%, the bathroom was ok."
      6.2 "62% said the view was so-so."
      5.4 "54% thought the bathroom was big enough."
    • 4.9 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      1.6 "84% thought the facilities needed updating."
    • 4.7 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
    • 4.6 "Value below average."
    • 1.0 "Horrible pool."
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    Overall Rating

    9.1 Excellent
    Based on 1,563 reviews
    • 9.4 "Terrific location."
      8.7 "Easily accessible by car, said 87%."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.2 "82% thought the service was very professional."
    • 7.5 "Good breakfast."
    • 6.5 "Rooms are ok."
      6.5 "65% said the view was so-so."
      6.8 "Only 68% said rooms were clean enough."
      5.7 "For only 57%, the bathroom was ok."
    • 4.9 "Value below average."
    • 4.3 "Internet is poor."

    Overall Rating

    8.4 Excellent
    Based on 208 reviews
    • 9.5 "Terrific location."
    • 7.6 "Good breakfast."
    • 7.5 "Good service."
      9.2 "92% found the staff to be very friendly."
    • 5.5 "Rooms are ok."
    • 4.7 "Value below average."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Professional service"
    "Good accessibility by car"
    "Friendly atmosphere"
    data provided by TrustYou

    Recent Reviews


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