Sofitel Hangzhou Westlake, Hangzhou Hotels from $135

Guest reviews

Based on 4,670 reviews

Location

9.6 "Terrific location."

9.6 "Easily accessible by car, said 96%."

9.7 "97% liked the proximity to shopping."

9.5 "95% liked the proximity to sightseeing."

10.0 "100% enjoyed the restaurants & bars nearby."

10.0 "Near to public transport, according to 100%."

10.0 "City centre within easy reach, said 100%."

10.0 "100% thought it was easy to get to the train station."

10.0 "100% thought parking was inexpensive."
Bar and Beverages

9.1 "Incredible bar."

8.3 "Delicious alcoholic drinks, according to 83%."
Service

8.5 "Great service."

8.8 "88% found the staff to be very friendly."

8.4 "84% said the reception staff was great."

8.4 "84% thought the service was very professional."

7.6 "Housekeeping was great, according to 76%."

7.2 "Management was excellent, said 72%."

8.1 "81% said the concierge service was amazing."
Breakfast

8.2 "Breakfast is good."

7.1 "71% were happy with the price of the breakfast."
Room

6.3 "Rooms are ok."

5.5 "Only 55% said rooms were big enough."

5.5 "55% thought the kitchenette was ok."
Comfort

5.9 "Average comfort."

5.5 "Only 55% said rooms were big enough."

5.9 "For only 59%, the noise level was all right."
Value for money

4.5 "Value below average."
Wellness Area

2.3 "Disappointing wellness & sports facilities."

0.9 "91% didn't like the fitness area."
WiFi

1.5 "Disappointing internet connection."

1.1 "89% said the wifi quality was bad."

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Based on 1,634 reviews

Location

9.8 "Terrific location."

9.5 "Easily accessible by car, said 95%."

9.8 "98% liked the proximity to shopping."
Service

8.5 "Great service."

8.2 "82% said the reception staff was great."

9.0 "90% found the staff to be very friendly."

8.4 "84% thought the service was very professional."

7.1 "Management was excellent, said 71%."
Breakfast

8.0 "Breakfast is good."
Room

7.1 "Nice rooms."

8.4 "84% said rooms were clean."

7.2 "72% thought the view was good."

7.7 "77% said the beds were comfortable."
Value for money

5.0 "Average value."
WiFi

1.3 "Disappointing internet connection."

0.8 "92% said the wifi quality was bad."

Based on 280 reviews

Location

9.7 "Terrific location."

9.5 "Easily accessible by car, said 95%."
Service

8.1 "Great service."

8.6 "86% said the reception staff was great."

8.9 "89% found the staff to be very friendly."

7.9 "79% thought the service was very professional."
Breakfast

7.8 "Good breakfast."
Room

6.5 "Rooms are ok."