Cons (-) The staff went above and beyond to take excellent care of my wife and I on our honeymoon. They even helped arrange train tickets and return travel back to Hanoi.
4 stars
Lotusama Hanoi Hotel
Photos of Lotusama Hanoi Hotel
Overview
Hotel with a 24-hour front desk, a short walk to Hanoi Old Town Night Market This hotel features a restaurant, coffee/tea in a common area, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Lotusama Hanoi Hotel offers 21 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Lotusama Hanoi Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Lotusama Hanoi Hotel
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Pajamas
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
Services and conveniences
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Mini-market on site
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Hypoallergenic
- No smoking
- Private entrance
- Increased accessibility
- Elevator
- Accessible by elevator
- Allergy-free room
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Wine glasses
- Electric kettle
- Grocery deliveries
- Fruits
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
General
- Family rooms
- Hardwood or parquet floors
- Lockers
- Storage available
- Slippers
- Soundproof rooms
- Soundproofing
- Telephone
- City view
Bedroom
- Extra-long beds (> 2 meters)
- Feather pillow
- Fold-up bed
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Drying rack for clothing
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Streaming service
- TV
Things to do
- Bicycle rental
- Cycling
- Cooking classes
- Hiking
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Shuttle service (additional charge)
Outdoor
- Terrace/Patio
- Balcony
Family friendly
- Babysitting or child care
- Cribs available
Workspace
- Fax/photocopying
Health and safety
- Daily housekeeping
Reviews of Lotusama Hanoi Hotel
9.1
Wonderful
573 verified ratings
Wonderful
433
Very good
88
Good
18
Okay
14
Fair
5
Mediocre
6
Poor
9
Summary of reviews
Guests say
Guests consistently praised the hotel's exceptional service, highlighting the friendliness and attentiveness of the staff. Cleanliness was another strong point, with many reviews noting the well-maintained rooms. The location was also appreciated, being convenient for exploring the area, with nearby restaurants and attractions.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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9.2 out of 10
221 reviews
8.7 out of 10
134 reviews
10 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food at Lotusama Hanoi Hotel?
Guests have described the food at Lotusama Hanoi Hotel as terrific and outstanding, with a delicious and varied breakfast. The hotel's chef prepares dishes as per guests' requests, and the breakfast buffet is simple but good, with limited vegetarian items.
What are the common concerns about the rooms at Lotusama Hanoi Hotel?
Some guests have mentioned that the room size is small, and one guest felt that the room without a balcony felt dark and congested. Additionally, there were concerns about noise from the street in certain rooms.
What are the unique offerings of the staff at Lotusama Hanoi Hotel?
The staff at Lotusama Hanoi Hotel is described as super friendly, helpful, and thoughtful. They are always available to assist and provide impeccable service. Guests have also highlighted the staff's professionalism, friendliness, and genuine care, as well as their assistance with sightseeing arrangements and booking tours.
What practical information should I know about the hotel's cleanliness and maintenance?
Lotusama Hanoi Hotel is known for its clean rooms and well-maintained common areas, with impressive interior designs. However, some guests have mentioned concerns about broken doors, unclean windows, and bathrooms flooding. Additionally, there were comments about the hotel not being well-maintained.
When is the best time to visit Lotusama Hanoi Hotel?
The high season at Lotusama Hanoi Hotel is in December, while the low season is in July. Visitors can expect exceptional service, friendly staff, and a cozy atmosphere, but should be aware of potential noise from the street, especially in rooms facing the main road.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Room with a View
Opt for a city view room to enjoy a pleasant view, as some rooms may not offer scenic views.
Explore Nearby Attractions
The hotel's location provides easy access to various attractions such as Hanoi Old Quarter, Bach Ma Temple, and Hoan Kiem Lake, making it convenient for sightseeing.
Be Mindful of Room Size
Some guests found the rooms to be small, so consider this when booking, especially if you have large suitcases.
Check Room Descriptions Carefully
Ensure that the room you book meets your expectations, as some guests found discrepancies between the room descriptions and the actual room.
Noise Considerations
Light sleepers may want to request a room away from the main road to minimize disturbance from street noise.
Take Advantage of the Helpful Staff
Guests appreciated the friendly and helpful staff, who were available to assist with various arrangements and recommendations for local attractions.
Breakfast Options
While the breakfast buffet received mixed feedback, guests can request dishes to be prepared according to their preferences.
Consider Booking a Room with a Balcony
Rooms with balconies were favored by some guests for the additional space and natural light they provided.
Utilize the Hotel's Travel Services with Caution
Exercise caution when using the hotel's travel services, as some guests had mixed experiences with tours arranged through the hotel.
Appreciate the Hotel's Location
The hotel's central location and proximity to various amenities and attractions were highlighted as a positive aspect of the guest experience.
Location
35 Hang Ga, Hoan Kiem, Hanoi
What's nearby
- Dong Xuan Market0.3 mi
- St. Joseph Cathedral0.5 mi
- Vietnam Military History Museum0.5 mi
- Hanoi Citadel0.5 mi
- Hanoi City Centre0.6 mi
- Hoan Kiem Lake0.6 mi
- National Library of Vietnam0.7 mi
- Hoa Lo Prison Museum0.7 mi
- Ho Chi Minh Mausoleum0.8 mi
- National Museum of Fine Arts0.8 mi
- Presidential Palace0.8 mi
- Truc Bach Lake0.9 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Lotusama Hanoi Hotel
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $47 |
Average price (weekend night) | $93 |
When to book a room at Lotusama Hanoi Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Lotusama Hanoi Hotel
FAQs when booking at Lotusama Hanoi Hotel
Nearby hotels and places to stay
Closest
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See most recommended stays in HanoiGood to know
Value for money | 9.0 |
|---|---|
Distance to city center | 2.3 mi |
Nearest Airport | Hanoi Noibai |
Distance to airport | 13.1 mi |