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Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.4 "Terrific location."9.0 "90%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 9.3 "Easily accessible by car , said 93%." 8.3 "83%enjoyed the restaurants & bars nearby ." -
9.3 "Incredible bar."9.6 "
Delicious alcoholic drinks , according to 96%." -
9.2 "World class service."9.7 "97% found the
staff to be very friendly ." 9.2 "92% thought theservice was very professional ." 8.4 "84% said thereception staff was great ." 9.4 "94% said theconcierge service was amazing ." 10.0 "Housekeeping was great , according to 100%." 7.5 "75% said thetour guides were very nice ." -
8.6 "Vibe was good."9.6 "96%
enjoyed the friendly atmosphere ." 9.9 "99% said it was astylish hotel ." 9.6 "96% thought thehotel was luxurious ." -
8.5 "Food is delicious."10.0 "
Yummy desserts , said 100%." 9.0 "90%loved the menu selection ." 10.0 "100%enjoyed the snacks that were offered." -
6.0 "Average comfort."5.5 "For only 55%, the
noise level was all right ." -
4.6 "Value below average."3.7 "The
price was too high for 63%." 2.8 "72% said thebreakfast was too expensive ."
Overall Rating
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9.5 "Terrific location."8.9 "89%
liked the proximity to sightseeing ." -
9.2 "Incredible bar."9.7 "
Delicious alcoholic drinks , according to 97%." -
8.9 "Very nice wellness & sports facilities."
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8.9 "Great service."9.6 "96% found the
staff to be very friendly ." 9.2 "92% thought theservice was very professional ." 8.3 "83% said thereception staff was great ." -
8.7 "Vibe was good."9.8 "98% said it was a
stylish hotel ." 9.7 "97%enjoyed the friendly atmosphere ." 9.7 "97% thought thehotel was luxurious ." -
6.1 "Average comfort."
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4.8 "Value below average."3.8 "The
price was too high for 62%."
Overall Rating
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9.4 "Incredible bar."
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9.2 "World class service."9.8 "98% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." -
9.0 "Excellent wellness & sports facilities."
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9.0 "Terrific location."
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8.6 "Vibe was good."9.5 "95%
enjoyed the friendly atmosphere ." 9.9 "99% said it was astylish hotel ." -
5.6 "Average comfort."
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4.6 "Value below average."
Overall Rating
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9.5 "Terrific location."
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9.2 "World class service."9.8 "98% found the
staff to be very friendly ." 9.3 "93% thought theservice was very professional ." -
8.5 "Food is delicious."
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8.4 "Vibe was good."9.7 "97%
enjoyed the friendly atmosphere ." -
7.5 "Nice rooms."
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6.1 "Average comfort."
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4.5 "Value below average."
Overall Rating
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9.6 "Terrific location."
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8.8 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.7 "Vibe was good."9.6 "96%
enjoyed the friendly atmosphere ." -
8.5 "Food is delicious."
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8.1 "Amenities are good."7.9 "79% thought the
building was wonderful ." -
6.3 "Average comfort."
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4.2 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country
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7.1review from
The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer
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6.7review from
Feeling of french colonialism.
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6.7review from
The concept of two hotels in one was wonderful and it was a pleasure to see the ladies in their beautiful Ao Dai traditional dresses. Concierge services were very effecient and the hotel arranged all kinds of transport- rickshaw rides, taxis etc were easily arranged. On my last morning I stopped to eat breakfast at one of the restaurants and ordered pancakes ...and was quite taken aback to see both the poor quality and presentation of a basic breakfast item. The other thing i would like to point out is that a steward named Toh near the pool offered to arrange a car for us to a trip to the nearby villages- he said the hotel was Ok with him doing this service. The driver who drove us to the villages was constantly talking on the cell phone and driving single handedly which made us very uncomfortable. He also didnt know the roads. He was supposed to drop us to the airport the next morning and he didnt show up! I would recommend the hotel discourage their staff from offering such services.
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7.3review from
We stayed here for a night splurge to end our trip in Vietnam and it was well worth it. Not cheap (certainly by Vietnamese standards) but very, very comfortable. Everything you'd expect from a high-end hotel.
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4.7review from
The bed was very comfy The hotel never received my booking via booking.com and this caused me many problems. The staff helped and contacted yourselves but they had no record of my booking despite me having confirmation from your site. Also the shower continually leaked and this was an issue.
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8.0review from
The stalfs are very helpfull and the room is really clean Lobby too small and is very noisy when there is lots of people in the lobby
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7.3review from
Luxury rooms, pleasant bar and swimming pool, good fitness centre and spa, attentive staff, helpful staff
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7.4review from
The hotel decor is attractive; even the new wing feels very traditional. The bed was very comfortable and the staff were very friendly.
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7.2review from
it takes you back in time - luxurious. they charge $5 USD to use the internet and $1USD to photocopy a page - for a hotel of this standard these should be free.
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7.6review from
The service was wonderful, our room (in the old wing) was very romantic and comfortable. Food was lovely and the hotel has an excellent location in the French Quarter. Hanoi is small and it's only a 10 minute walk to the Old Quarter as well. The only thing that was a very small disappointment was that they took our towels away for laundry even though they instruct us to hang them up (which we did) to save on washing for environmental reasons.
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7.6review from
Truely excellent colonial hotel. Service and facilities are superb.
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10.0review from
Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country
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8.0review from
The stalfs are very helpfull and the room is really clean Lobby too small and is very noisy when there is lots of people in the lobby
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7.1review from
The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer
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6.7review from
Feeling of french colonialism.
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6.7review from
The concept of two hotels in one was wonderful and it was a pleasure to see the ladies in their beautiful Ao Dai traditional dresses. Concierge services were very effecient and the hotel arranged all kinds of transport- rickshaw rides, taxis etc were easily arranged. On my last morning I stopped to eat breakfast at one of the restaurants and ordered pancakes ...and was quite taken aback to see both the poor quality and presentation of a basic breakfast item. The other thing i would like to point out is that a steward named Toh near the pool offered to arrange a car for us to a trip to the nearby villages- he said the hotel was Ok with him doing this service. The driver who drove us to the villages was constantly talking on the cell phone and driving single handedly which made us very uncomfortable. He also didnt know the roads. He was supposed to drop us to the airport the next morning and he didnt show up! I would recommend the hotel discourage their staff from offering such services.
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7.3review from
We stayed here for a night splurge to end our trip in Vietnam and it was well worth it. Not cheap (certainly by Vietnamese standards) but very, very comfortable. Everything you'd expect from a high-end hotel.
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7.3review from
Luxury rooms, pleasant bar and swimming pool, good fitness centre and spa, attentive staff, helpful staff
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7.4review from
The hotel decor is attractive; even the new wing feels very traditional. The bed was very comfortable and the staff were very friendly.
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7.2review from
it takes you back in time - luxurious. they charge $5 USD to use the internet and $1USD to photocopy a page - for a hotel of this standard these should be free.
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7.6review from
The service was wonderful, our room (in the old wing) was very romantic and comfortable. Food was lovely and the hotel has an excellent location in the French Quarter. Hanoi is small and it's only a 10 minute walk to the Old Quarter as well. The only thing that was a very small disappointment was that they took our towels away for laundry even though they instruct us to hang them up (which we did) to save on washing for environmental reasons.
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7.6review from
Truely excellent colonial hotel. Service and facilities are superb.
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