Sofitel Legend Metropole Hanoi

Not worth the money

The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer

Feeling of french colonialism.

The concept of two hotels in one was wonderful and it was a pleasure to see the ladies in their beautiful Ao Dai traditional dresses. Concierge services were very effecient and the hotel arranged all kinds of transport- rickshaw rides, taxis etc were easily arranged.

On my last morning I stopped to eat breakfast at one of the restaurants and ordered pancakes ...and was quite taken aback to see both the poor quality and presentation of a basic breakfast item. The other thing i would like to point out is that a steward named Toh near the pool offered to arrange a car for us to a trip to the nearby villages- he said the hotel was Ok with him doing this service. The driver who drove us to the villages was constantly talking on the cell phone and driving single handedly which made us very uncomfortable. He also didnt know the roads. He was supposed to drop us to the airport the next morning and he didnt show up! I would recommend the hotel discourage their staff from offering such services.

We stayed here for a night splurge to end our trip in Vietnam and it was well worth it. Not cheap (certainly by Vietnamese standards) but very, very comfortable. Everything you'd expect from a high-end hotel.