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Hotel was in a good location for our trip. They could put more coffee in the room. Staff were pleasant & helpfull. We had a nice stay.
The check in staff were a treat. There should be more like them!
Excellent value for money Rooms were well kept and comfortable. Ideal for families.
I like the position of the hotel,the room, the comfort, the value for the money I paid. The hot tub is too small for the hole number of guests.
location, spacious, relaxing poor plumbing - toilets come with plungers, no hot water for showers, dishes, etc.
Well equipped apartment with comfy bed. Set back from road so no noise from traffic. 15min drive from Banff / 5min from Canmore - do the Grotto Canyon trail off 1A, grotto pond car park.
Good location, easy drive to Banff. Even though the clerk at the desk told us they upgraded our rooms, we wondered what was upgraded. The rooms looked like they had been used just before we arrived. The bedding was clean, but the floors were not. The rooms were very hot, no air conditioning, plus the fireplace was warm when we arrived, not necessary for an August stay! The shower did not work. The kitchen was well equipped. I guess for the price it was o k. We did mention all this to the staff.
spaciaous rooms, big beds, clean rooms, beuatiful showers, use of barbeque, no noise of neighbours. no childrren/ baby beds available.
The space and privacy we as individuals could get. Also the ability to cook and barbeque. The hottub was nice. I'd prefer to gave the comforters with covers, for I don't believe the comforters are being washed between guests. I'd also like to be able to obtain a coffee filter for each morning or our stay to make in the kitchen. Furthermore, it would be nice to be able to change our plans upon 24 hours of notice.
Easy to locate from the highway We stayed in two different rooms on separate occasions whithin one week and the locks in both rooms were in very bad condition.
The cabin was quaint and cozy. There seemed to be a switch in management and the current owners were not helpful. Were not present during check out so came back later to get damage deposit. Didn't understand how to refund and was rude. Tried to avoid conversation and made little communication.
Privacy was awesome.
Simple chalets; available in high season for one night at a fair price. Near the highway somewhat out of Canmore but this suited us fine. Ability to check in a bit earlier (before 4pm) if the room was ready would have been appreciated.
I was put in a room directly above where the construction was going on. It was not a relaxing stay
I liked the location of the resort I liked the room I liked the underground parking I liked the attached spa I didn't like the noisy neighbors Friday and Saturday nights!!! I didn't like getting double charged for the stay especially when I asked at check out if there would be any charges and they said no. The charges did get reversed but I had to do all the leg work! I didn't like that there wasn't a restaurant/bar in the resort I didn't like that they didn't have an atm onsite
The layout of the room, great amenities The walls are paper thin. You can hear everything. Little to no parking for a tall vehicle (I had a suburban with a Yakima on top so I didn't fit in their parking garage). Air conditioner didn't work. Ask for someone to fix it everyday we were there. Had to wait anywhere from 45 minutes to an hour for someone to come.
I stayed in a two bedroom suite in the Aurora suites and it was 100% the best stay of my week in this area. The accommodations are luxury, and very clean and comfortable. I could have stayed here for another month or two, it had everything I needed. Outdoor patio space with dining space and a bbq, gourmet kitchen, in suite washer dryer, jet shower, two bedroom master suite set up, spacious living room and dining room, fireplace in all bedrooms, and comfortable bedding. I can't wait to come back for another stay!
The room with the kitchenette & balcony was fantastic. Underground parking and a great pool with a waterslide was great. The town experience da power outage and the hotel was completly blacked out. The hallways were pitch black as there was no emergency lighting in hallways and parkade. I would have thought safety bylaws and codes make it mandatory for hotels to have such emergency lighting. Luckily it was during daylight hours and the staff were very helpful helping people get around.
The view from our room and the swimming area was nice for a family. The change area was very small for the pools and no change tables. The water was cold in the kiddie pools but we kept alternating from the hot tub. The breakfast was a really long wait.
Well appointed room with good ammenities and excellent showers! Long distances from some rooms to the front desk and pool area
We asked to upgrade our room for the second nights stay and the staff were very accommodating. A kid pooped in the pool while were there so only got to use the pool one day unfortunately but what can ya do?! Anyway we enjoyed our stay for sure!
New, nice amenities Hotel room too small
The rate offered @booking.com was outstanding. The resort was not quite finished as per landscaping, but so very nice. Beautifully designer like decorated and fitting for the peaceful outdoors area. All bedding and amenities couldn't have been nicer. **The management disounted the unpublished Resort fee of $15! Not notedon the booking site. By appearance it seemed a bit pretentious, but the welcoming staff and sense of privacy eased that. Parking was a bit confusing. They did not even have a sign up yet so we relied on our gps. Someone flooded the spa tub above us and rained into our master bath, but the staff was quick to move us, and discounted our stay 25%.
The bathroom was exceptional once we learned how to us all the options. The unit was verry well equiped.
Mattress was comfortable and the morning staff were quite friendly. Our room location was terrible, being able to access any amenities was quite challenging. The parking lot was brutally laid out and only after arrival did we find out they don't even provide shampoo. I will not be returning to this resort.
That was the best hotel. we would take the shower with us if we could :) nothing
The showers were amazing! The decor in the suite was perfect. The kitchen had enough to make every meal. The view of the mountains was beautiful. The waterslide in the pool was fast, loved it!
The room was excellent. It was well set up, the beds were very comfortable and the bathrooms great. The staff was very friendly and helpful. The location was within walking distance of the downtown area which was nice. The underground parking was alos nice to have and would be even better staying there in the winter. Overall we were very pleased with the hotel.
The size and amenities of the room. The halls are off-putting because they are far bleaker than obe would expect of a luxury hotel and detract from the experience.
Friendly staff, clean room ! Water slide was closed and the restaurant was in a separate building !
Convenient in Canmore. Train was loud and frequent, price is pretty high for what you get. No free breakfast either.
they switched our room. but it was 3am. lots of hassle. Did not expect this with the money we spent. bed bugs.
Close to almost everything in town and Banff national park Room felt like a sauna, had to open the window, turn the furnace to air conditioning, sleeping at night was uncomfortable with how warm it was
Hotel Rates, Staff Parking is overcrowded and take long walks to get to the car.
I appreciated the early check-in and the later check-in, and the room upgrade to a quieter location, by the friendly front desk staff. The central location allowed us to park under cover and walk to everywhere we needed, to shop and attend the late fireworks events...we will be back to this Ramada property in beautiful Canmore! It was a superb stay with great staff... no negative comments!
We loved the 2 bedroom suite Lots of room for the children to play around. We took advantage of the kitchen and ate in both nights. The pool was nice and warm. We swam from 8:30-10 both nights. Loved our stay at the StoneRidge!
It was quiet and relaxing Most of the dishes and the toaster were dirty. I had to was everything before using and it was not just dust, it was caked on food left on the dishes and cutlery.
The suites are beautiful and cozy. Staff was very helpful and friendly. We would definitely stay here again
I liked the room and balcony with barbecue. The full kitchen. The heated pools outside were nice.
Standard of room was very good. Facilities at the hotel were also good. Within easy walking distance of town centre and ideally situated if looking for good hiking routes
The executive suite we stayed in is stunning. It is well appointed and beautifully crafted. It is truly top notch, like an expensive home away from home. The room we happened to be in had a thermostat issue and though it was set to "cool" and 16 degrees C, the heat ran all night in the unit and the temperature read 27 degrees C. Unfortunate but manageable.
clean and comfortable and centrally located
Reception and cleaning staff were very courteous and helpful
The staff was courteous, attentive and helpful; and the food in the hotel restaurant was surprisingly good and attractively presented.
The beds were very uncomfortable, the bathroom and shower were very small.
Overall the hotel was just ok.... Not impressed with the "pet friendly" as I assume these are little dogs or maybe cats.. Not dogs the size of ponies. YUCK!!! Also, if your looking for a goodnight sleep, this is not the hotel for you...paper walls. Another negative is that you have to go outside to get to the pool. Wouldn't stay again!
Got a great deal on Kayak Because we got a great deal on Kayak, I think we were put into a pet friendly room. We found a dog toy behind on the the tables (ewww). Also no sewing kits which are usually found in hotel rooms and much needed during this visit.
Friendly staff, good location, room was nice
The sunday brunch was good, hotel was clean and they provide a comp drink when the room was not ready as promised I didn' t see the value for the upgraded room I paid for, disapointing.
Great hottub and pool Expensive for the sIze of room and bed quality
Staff were excellent. The hotel staff and facilities were excellent however, they had no record of our booking! They were very accommodating and agreed to give us the rate we booked with your company. So we would return to the hotel but are disappointed with booking.com.
Nice location, not far from city center. Hotel had no record of booking, lasted half an hour to get a room. There was no safe in room.
The pool and the location.
Room was nice. Clean and comfy. No air conditioning (I could find - so the room got rather warm). Pricey (but everything in the area is)
Clean, staff pleasant, breakfast buffet included small room, bit run down, felt more 'motel like'
Great breakfast included Room was small, but everything I needed for my one night stay
Staff was helpful, value for money we paid for our room was incomparable for the area, bed was comfortable, wifi in the room, clean bathroom and reakfast was great
Nice quiet location, Good Breakfast included, Coffee in Lobby, Nice check-in Room was quite small, Charged for parking in an area where parking is free.
It was a relative bargain considering the options. The bed. Worst I've experienced in 30+ years of staying in hotels/motels. Direct result of the 2 beds pushed together to make a king size. The 'memory foam' topper was uncomfortable as can be. Some people like memory foam - we hate it.
The locations is good. Driving distance to all amenities in Canmore. The room was small. You get what you pay for.
Walking distance to downtown. Excellent hot buffet breakfast. Friendly and courteous staff. Hot tub deck and area in terrible disrepair. Guest room very small, hot (no air conditioning), uncomfortable bed and very noisy (highway traffic) Very basic amenities in room. Not enough towels or facecloths. Used half empty pump liquid soap. Would not stay here again. But did have an excellent breakfast buffet. Very courteous staff.
Great breakfast Easy check in/out Room was clean Shampoo and conditioner in the shower were terrible Room was a bit small Walls were a bit nicked, and furniture a bit worn Parking in the area was bad
Advertised as pet friendly, and then I was charged $80 extra (which supposedly wasn't even the full extra charge). I will not book this hotel again, that was super unprofessional
very nice up-to-date rooms convenient location off highway with easy access to town and area attractions but tucked along a crowded road with minimal outdoor green space
This was a one night stopover on the way back from Jasper prior to continuing on to Calgary for our return flights to the US. To say we were surprised at the facilities available is an understatement. I thought and expected this to be a standard hotel, and was unaware when making the reservation it's designed as an extended stay facility. Our room, actually more a suite considering the size and features, was equipped with a full kitchen, washer and drier, the living room area had the expected TV but there was also an AM/FM receiver for music and a DVD player. The bathroom had all very modern fixtures and the bedroom was also equipped with a TV plus the bed turned out to be very comfortable. I can't speak for the performance of the facility for an extended stay as a look at other reviews following our stay, indicated some visitors had issues with room maintenance and linen changes. That given, after spending a great deal more for a week in a standard hotel room in Banff I definitely would have stayed here had I know about the features offered. Not only would the costs have been significantly less, but Canmore is only 20 Km South from Banff and other sightseeing spots in the area. It would have been a perfect location for our travel plans plus the facility offered underground parking as another plus. (Parking in Banff was hit and miss due to the crowds). Can't add any advice on restaurants or other things to do in Canmore, as we only had time for a quick lunch before departure. Speaking for myself, if we go back to the area to enjoy the fabulous hiking and sightseeing opportunities, I would definitely pass on staying in Banff, and use this hotel as the base for our area travel plans. The bathroom tub fills from a tap in the ceiling! This creates a lot of noise initially until the tub starts to fill. Our specific room location was on the first floor facing the front of the building and the road. Since we were only there for one night, this didn't turn out to be an issue, but if you do stay here, try for a room away for the front. Each room apparently has an outside sitting area, so if you intend to take advantage of this added feature, a higher room location on the rear of the building makes even more sense.
The wives loved it. Very comfortable stay.
Staff was very friendly and helpful Room was clean and has own climate control and fireplace. Very easy access to Canmore or highway Hot breakfast tasted like it came from a can. Pool, hot tub and steam room were all cold which makes warming up and relaxing difficult.
Best place for my young children with good indoor pool and breakfast. Awesome! !Thank you.
Beautiful, large clean room for a great price and wonderful breakfast.
Very nice rooms! Nothing
Price was decent and the room was quiet, bathroom was small and old but appeared to be clean. Breakfast (please don't call it free) was very basic -toast, cereal,pasteries, some juice, apple and bananas, waffle maker and coffee. Very dated, old TV and phone, still had keyed door locks for the room. Breakfast had no orange juice at 9:30 am. Only 2 pillows per bed, most hotels you stay at have 4 per bed. Wifi had 2 networks and slow when you could connect.
We were greeted warmly. We had a room with a fireplace and a balcony, very nice. The breakfast was also very good.
the staff, the setting, location, breakfast, everything really. It was a nice beginning to our trip in Banff area. It is close to Banff and really great in terms of moving back and forth as well as the price was reasonable.
Roomy and well-maintained, well-equipped, comfortable, clean. We paid extra for a room with 'deck or bay window overlooking the mountains.' We were handed keys, then found our room was being remodeled. They gave us a basement room with view of a parking lot, at the same price: NOT what they promised in their ad.
Breakfast was good! Room was big enough for 5. Washroom was clean Overall it was a very good stay. Will come back for sure.
The view from our room was majestic. The mountain range from our deck was breathtaking. The Three Sisters, a combination of three mountain peaks in one mountain range, was unbelievable. The plumbing in the shower was unsatisfactory. Half the water released went through the shower head and other half went to the tub which did not drain properly so you were standing in water while you took a mediocre shower. The lavatory was too small.
Front desk personnel not engaged at check in. Actually had to enquire if one was on shift so we could check in at 630. Hairs all over bathroom tub sink toilet and walls. Room didn't feel clean at all.
Not well kept. Building was new but walls were dirty and shower didn't drain. Bedding looked like it was 100 years old. Furniture,bed and TV were old and cheap.
The location and the staff When we orderd this hotel, there was a breakfast included. But when we arrived it was not included.
Great breakfast that was very tasty and nutritious.
The charm of this adorable inn and the friendliness of the staff will bring us back. Also, they provide a three-course breakfast which was fresh and delicious. It was wonderful to have the option of coming out of our room in the morning to such a treat.
Free upgrade to room with small patio back yard -- perfect on lovely evening & for parking bikes. Large jetted tub, which my wife enjoyed. Also a shower. Very comfortable with 4-poster bed. Well-trained staff. Owner helpful, friendly, enjoys a chat.. Didn't need it, but surprised to find no phone in the room.
A small inn
When i arrived to check in on Oct10 @1:15pm, i was told my room wasn't ready, to come back later. I said I'd be back later, after a wedding I was attending. I arrive back at the Georgetown Inn around 12am to find the doors locked!! I look around and find a note on a window saying the front desk is only open 8am-10pm. No one had informed me when I was checking in, that the front desk closed at 10pm. This being the Thanksgiving holiday, there were no other hotels that had any rooms. I had to drive back to Edmonton. I just got off the phone with a Kayak rep. who has been trying to get a hold of the manager at the Georgetown Inn without any success, this is the second day they have tried to talk to the manager. The rep just informed me the the front desk said I looked at the room, but said I didn't like it!! I didn't even see the room because I was informed the room wasn't cleaned!! Now someone at the front desk is lying, very disappointing.
We appreciate you dog friendly enviroment and the welcoming enviroment
The rooms were too hot. Had to immediately open doors and windows to allow the 3 degree outside air to get in and cool the place down.
I really enjoyed the comfortable bed and the warm and friendly staff!! Thanks so much for your hospitality. nothing, only my name is not Da it is Dawn but for some reason it shows up as Da.Thanks again!
I liked the location for walking my dog and close to amenities plus the staff were exceptionally friendly.it was a wonderful,relaxing,scenic visit as usual. I was satisfied with the lodge.it was well rated.
Pleasant and courteous staff, attractive and clean accommodation. You could be a litle more generous with the tea, coffee, Sugar & Milk in rooms, Also you need a kettle to make good tea!!
The location was easy to access, staff were friendly and helpful. Room was not fancy but comfortable and clean.
The family room we booked had everything that we required for a one night stop over I didn't like how the breakfast pricing was structured
Breakfast was not available.
The description on the internet site It was very old and shabby. Beds caused my husband a trip to the chiropractor, and the overall appearance was drab and depressing. Not what I expected from a "suite" hotel advertising the way you did. Was so dissapointed we almost left.
Friendly, comfortable and convenient, and Canmore is a clean and interesting town, less busy then usual tourist places. Enjoyed white water rafting locally. Air conditioning not very efficient, and if we opened a window at night, were disturbed by large freight trains running close behind the hotel. [ room at back of hotel]
easy access, staff friendly clean up rooms
Good location, good service, comfortable room, everything worked, reasonable value for money, liked the gym. Limited catering facilities (no kettle, no cutlery)
The suite we had was very big for the 2 of us. great facilities The railway was about 20metres from hotel. The room shook when the train ran past at speed. Trains ran through the night, we got very little sleep!
very nice,quiet, free internet, good costumer service and very clean.
I did not like anything about my stay. Poor staff, machines were out ou use. When we arrived I was given a room that was not in the descrption of what I booked on-line. The staff said Booking overbooked and thier was nothing they could do. I was then charged the same rate for a super loft suite, even though I was not in one. I was told I would be given free breakfast coupouns and never received them.
We loved everything.thank you very much for everything The restaurant was terrible!!!!!!
The room was very nice and so was the fitness facility, pool (really small but nice since only 2 of us were using it), and hot tub.
I was greeted by very friendly helpful and accomidating staff , very refreshing after staying in rooms in every province , will look forward to return visit for pleasure. thanks again Barry Wedel.P.S. would like to thank Meagan in particular.
Outstanding boutique hotel situated within walking distance of anything you would like to see in Canmore. Beautiful bright sitting and dining areas, very clean, quaint rooms with antique feel. DOES NOT FEEL LIKE YOU ARE IN A COOKIE-CUTTER HOTEL CHAIN. Very relaxed, friendly, helpful staff. Outstanding breakfast, menu changes daily. Cannot recommend or rate highly enough. Loved it
It was so nice to be in such a homey atmosphere. We were looking for something that would help us relax and feel more at ease and The Lady MacDonald did exactly that. And it was very clean! Excellent spot. Would recommend.
This guest did not leave comments about this hotel.
This is terribly bad 2 star motel. Renovated from local motel to brand name charging a lot of money for uncomfortable quilts, worn out spring from mattress, very noisy room, really cold at night, fan heater making you chone and dry up your throat.bad!!!
customer service and clean roomï¼ï¼
It's close to a variety of restaurants and has a great view Not a fan of the 4:00 check in
The room was very clean! The front desk agent was very friendly and fast at checking us in. The room was dated.
room was supoosed to have 2 queen beds but only one with tiny sofabed
Great location, friendly staff. Breakfast included. Checking and checkout were fast. Ample parking.
Location, free breakfast-wide variety, exercise room the floor near the bathroom creaked everytime you walked on it, The bathroom door needed something to keep it ajar
Breakfast was great, good kitchen, good location/ value
We stayed 3 nights at the hotel and it was really nice. We changed the room because the first one was near a noisy air condition. The staff gave us a room with a fireplace which was so cool. Breakfast was great: some fresh fruit, coffee/tea, bagels etc.
good price for what was received. No
Location and cleanliness. Very initially staff seemed unwelcoming, but they warmed up. We were not given 2 doubles as requested. It was one double and a pull out. Both husband and son who were staying there have bad backs. Staff re-assigned us to what we had requested.
Very Comfortable No Continental breakfast like the United States
Condition of hotel/room was as expected for a Holiday Inn - good, clean, comfortable, quiet, above average No newspaper available in morning, no coffee available in lobby, breakfast option not made available. Business has taken me to approx. 6 different hotel chains in past month - Holiday Inn only hotel that didn't offer the above items.
Nice Staff. Very clean and quiet hotel. 2 baths is nice.Sitting room away from bedroom. The Mrs. liked the curtains. A very nice stay for a reasonable price. Fully recommended. no negative issues.
It was clean and front end staff are very friendly it is right downtown beside a lovely creek. no
very noisy people from the street even it is midnight.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location. Room was hot, AC unit was very loud (but it did cool down the room).
The room was excellent with a nice view of the mountains and river. Even as old as the motel was it was maintained very well. Limited parking because of the local business nearby, The spots are first use only.
Clean, not expensive, what I expected to get. Room service a little early
The location was wonderful close to all the places we wanted to visit. Not a thing.
The clan rooms and beds every thing No every thing was just right for us.
Location was great, right in the heart of Canmore. The kitchenette was convenient. Other than that everything was very mediocre. The room was quite small and poorly laid out, with a hard mattress. There was no coffee or tea for the keurig machine. The parking lot was crowded and awkward.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
We felt comfortable the minute we walked in,and the fresh cookies just made it better. The breakfast was delicious. We did you use the family/ game room. Our teenage boys said the sofa sleeper was not very comfortable. We asked one of the young staff a couple of questions about how far it was to Lake Louse and about exchanging money and she tried to be helpful, but she was a bit off the mark in both cases.
The Delicious Breakfast, Friendliness of the Staff and the beautiful mountain scenery.
Very friendly reception, nice room with mountain view (we got a free upgrade). It looked very new and clean. Bed and breakfast were good, just what you need/expect from a bed & breakfast.
Never had such wonderful staff
The rooms were a little unique with a sitting area downstairs and then a small upstairs area with the bed and some nightstands. That and the decorations (including a small electric fireplace) gave the room a very homey feel. The bed had a nice warm homemade quilt on it. The staff was nice. I was there late at night, after their office had closed. The staff called to ask, and when I said I would be late, they taped an envelope to the door with my stuff in it so that I could still get in just fine even though there was no one at the desk. The pillows weren't the most comfortabel. The breakfast was very ordinary continental fair, not even any eggs, just toast jam, fruit, and cereal. Normally I wouldn't complain because I can deal with those things. However, the hotel costs $150 per night before tax. If this were in an area that was not close to Banff, then you would expect better for $150/night. However I guess you're paying for the nice location. These are just minor things, the hotel was fine in general. I would stay there again.