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The accessibility of everything. The good and drinks were great. The fitness center was located in a nice spot. All the staff were friendly. Lack of things to do on a rainy day.
Overall atmosphere was lacking. Staff was not friendly. Seemsed to be undestaffed
The hotel, staff, amenities are just added extras, the view and beach are what people think of when wanting to visit Hawaii. Wish we could have stayed longer!
Away from Honolulu and nice mix of guests Beachside Restaurant (Formerly Ola, going to be Roy's) has been under construction for a long, long, time!
Rooms were nice. Clean. Great view of the water, even from a partial view room. Beds were too soft. Not a good value: they charge a resort fee and all you get is a beach towel and 2 hours rental of snorkel gear. Their website shows kayaking, bikes, etc. it is all extra - and expensive. Very misleading. Only ate at one restaurant and the food was not great so we ate the rest of our meals off the property.
Carol, very clean and lovely rooms Fire alarm going off twice in the middle of the night,a charge for everything possible.
Location View Parking General store Room and hallway Decor needs an update. Choose color schemes that are classic not trendy. Floors should be hardwood since it's humid.
Beautiful place with a friendly staff They screw thou with a 38 dollar resort fee (used to be 25) and do everything in their ability to get you to cash out, and it shows. Pretty disgusted considering the trips are normally amazing with turtle bay. Has gotten considerably worse (price wise).
Pretty sunsets and delicious food. Loved the pool, poolside drinks and nighttime entertainment. The beach was great for snorkeling and swimming. There was a wedding going on and the music was loud but I did enjoy it.
resort was beatiful, nice spot on the point of beach. a/c was broke in the room. was able to sleep with sliding door open to be somewhat comfortable.
The view was magnificent. ..the pool was nice. Staff was friendly. Very clean Did not like the $75 fee at the end for incidental. We were told that horrible rental equipment was free booty Moore were free wifi was free and all of that was tacked on to our room rate at the very end to be careful. We didn't use any of those items except for wifi. So for over $300 and nights I think those things should be included
The room was very nice and the food at all the restaurants was excellent, sometimes bordering on amazing. The staff was friendly and always helpful. And the location is terrifically beautiful. There were lots of little problems with our room that pointed to a lack of preventative maintenance, -'d the seemed to be having trouble with the fire alarm system. We had 2 false alarms during our 5 night stay. All in all, nothing terrible. Just small annoyances. But the manager did right by us and we are happy with the outcome.
Nice calm location on Oahu, far from maddening Honolulu more pertinent for a vacation, brand new facilities and very clean Across a busy road from the beach so even preteen children cannot cross unsupervised. Beach was mediocre. Some of the personnel weren't quite sure what were they doing there anyway
The webpage neglected to mention the "poolside lounge" didn't serve alcohol. This is a dry community! The hotel was nice, and adjacent to the Polynesian Cultural Center, but far from the nearest bar. Turtle Bay Resort is the closest.
It was lovely, my whole family would have enjoyed it.
The service from all the employee's was outstanding...especially the front desk lady names Briar, she went above and beyond. Everything in the hotel was very and new and modern. The beach being just across the street was fantastic as well. We would for sure stay there again.