Hotels near Honolulu Airport

Hotels near Honolulu Airport

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Honolulu (HNL) - Honolulu, O'ahu, HI
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Best hotels near Honolulu Airport

Cleanliness
9.3
Comfort
9.3
Facilities
8.3
Food
6.2
Location
8.9
Overall 8.9 Excellent
Based on 671 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
8.3
Food
6.2
Location
8.9
Cleanliness
9.3
Comfort
9.0
Facilities
9.0
Location
9.3
Overall
9.3
Cleanliness
9.3
Comfort
9.3
Location
8.8
Services
9.1
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
8.2
Facilities
9.1
Food
0.0
Location
9.2
Cleanliness
9.4
Comfort
9.3
Location
9.0
Services
9.3
Staff
9.3
Cleanliness
9.5
Comfort
9.2
Facilities
4.6
Location
8.8
Overall
8.0
Cleanliness
9.0
Comfort
9.1
Facilities
8.5
Food
8.5
Location
8.7
Cleanliness
8.6
Comfort
9.0
Location
8.8
Services
8.9
Staff
8.6

Excellent 8.0
Pros: Walking distance to shopping and dining places.
Cons: Wearing mask in the gym
Excellent 8.0
Pros: Breakfast was good. Restaurant was clean and staff provided good service.
Cons: The Japanese restaurant on 1 st floor is very difficult to reach. The phone was not answered at all. The reception lady was not welcoming
Excellent 10.0
Pros: The room was in the perfect location of a view. We loved waking up and seeing the ocean every day. We were near everything but to a distance that it wasn't too much or crowded for us. A Luxury hotel for sure! If you rent a car they told us that they will park it in their garage for no charge - which was shocking. Everything for my crew was in walking distance that we wanted to do and if not we used a local taxi service - Charley's Taxi. The pool is even beautiful within itself. Overall impressed and will highly share with friends and family.
Cons: be aware there is no microwaves in the room, which was a bummer if we had leftovers from eating out somewhere. we had to remind the front desk twice about housekeeping not bringing towels - we understood from the busy arrivals of people so it wasn't a big deal and they immediately brought them up.
Good 7.0
Pros: Great Hotel, very nice infinity pool. Room views stunning (Club Level).
Cons: However, even though prices are back to pre COVID levels the housekeeping is not: no daily housekeeping (only upon request, otherwise every 3 days). One of my requests was answered by housekeeping with several „are you sure?“ replies and ended up unfulfilled.
Excellent 10.0
Pros: Service and view of the ocean
Cons: None
Excellent 9.0
Cons: Hotel pricing was deceptive. There were hundreds of dollars in add on fees
Excellent 10.0
Pros: The hotel was amazing - the room was very clean and modern. The view was beautiful (we got 26th floor which helped). The free parking and one free breakfast was very valuable (depends on your package). I loved that we had free beach towels that we could take awAy and return daily.
Excellent 10.0
Pros: We love everything about this hotel. The room, view, location and most of all the staff. They are courteous and attentive. Prince Waikiki feels like our home in Oahu.
Cons: None
Excellent 10.0
Pros: Room and view
Excellent 10.0
Excellent 10.0
Pros: staff friendly, clean, toto toilets
Cons: flashing light on fire alarm was very annoying at night when trying to get some sleep
Excellent 10.0
Pros: Free parking
Excellent 10.0
Pros: staff were cordial and professional; facilities were open with Covid precautions in place; I was given a nice room upgrade at check in
Cons: nothing
Okay 5.0
Pros: Nothing
Cons: They could have give us two free coffees instead of one. I shouldn’t had to pay for my wife’s
Excellent 10.0
Excellent 10.0
Pros: The staff was very kind, the hotel was clean and the room was spacious
Cons: Nothing. Everything is very good.
Excellent 8.0
Pros: Accomadated a late check out
Excellent 8.2
Pros: Staff accomadate late check out
Cons: Balcony
Excellent 10.0
Pros: Location. Ocean view. Nice restaurants. Friendly staff.
Okay 5.0
Pros: outside pool
Cons: the room is too dusty and not cleaned well. The cookie crumbs are all over the corner of the carpet, and there are snuffers on the wall. Moreover, when I found a crawling worm in the bathroom, I changed my room once, and the changed room was too dusty.
Excellent 9.4
Pros: Incredible technology in the room! The staff was friendly, attentive and helpful. The decor is nice and the amenity kit is great.
Cons: The room wasn’t dirty, but it wasn’t spotless either. We had to request items that were supposed to be part of our welcome package. Our room was not serviced until late afternoon.
Excellent 9.1
Pros: Very clean & comfortable
Cons: Expensive
Excellent 8.5
Excellent 10.0
Good 7.0
Pros: Ocean view
Cons: A part of Swimming pool was under construction.
Good 6.0
Pros: near the shopping center
Cons: little far from the beach
Excellent 10.0
Pros: Everyone on the staff is super helpful and friendly. The rooms are immaculate and the view is amazing With the Renovation Discount it was about Half price maybe even less than half and absolutely an great value
Cons: Nothing
Okay 4.0
Pros: Most of the staff were extremely friendly, specially the bell and valet staff.
Cons: The hotel had no bar nor did it have any dining options after 8pm. This is a real problem for hotel guests on vacation who often are looking for late night entertainment. The pool and hot tub also closed at 8pm which means you have zero options past 8pm
Good 7.0
Pros: parking fee was included in desort fee which was very nice
Cons: Breakfast was not that good
Good 7.0
Pros: the free water bottles and shuttle to Waikiki were very useful.
Cons: it was going through some renovation so there were some cosmetic things. also, the pool was very disappointing, small and underwhelming. the fitness center was also comically small, basically just two rooms with some sparse gym equipment thrown in.
Excellent 10.0
Pros: Whenever we asked for service, (maintenance, engineer, housekeeping), they came within 5 minutes.
Mediocre 2.0
Pros: view from window
Cons: Construction....in a major way..noise, dust, partially boarded up. lots of really loud noise. Had to relocate to Diamondhead tower because of it. Sons' room had ants and spiders, lots. Staff said because of construction.
Excellent 9.4
Pros: The hotel was under renovation but the staff was so amazing. It totally made our stay. Will surely stay in the future.
Okay 5.0
Pros: Complimentary tooth brushes and toothpaste.
Cons: The hotel is in a time of transition. It is very dated and is simply not, in its current state, a 4 star hotel.
Mediocre 2.0
Pros: The view was ok, but I would have preferred a balcony.
Cons: Nothing 4 star about the hotel. I think it's a senior citizens' resort. First off, why is there a phone next to the toilet? The pool deck closes at 8pm every night. The interior looks like it hasn't been updated for about 30 years. Worst bar ever.
Good 6.0
Pros: Good location and proximity to shopping and beach and also closer to the airport than other Waikiki hotels.
Cons: This hotel was showing its ages bit - peeling wallpaper, faded veneers, etc. Also, the windows open completely with no screen and on the 23rd floor this is disconcerting at the very least.
Good 6.8
Pros: The hotel is nice. The views are pretty. The staff were courteous and helpful. It's clean. The location downtown is close to most everything.
Cons: It's not on the beach, which isn't a deal breaker, but I wasn't feeling the "Hawaiian vibe". It just wasn't there. Everything closes super early, even the hotel bar and it's all sub par, nothing too fabulous. I guess the word I could use that would fit this hotel is generic. It's not holiday inn generic, but it's definitely not worth the price, the parking fees, or the resort fee. I didn't feel like I really fit in too well either. If you're a tourist to Hawaii and you'll barely spend time at the hotel, this is the one if you're willing to pay the price. I also didn't feel like I fit in here. If you're coming from Japan though, you'll fit right in.
Excellent 8.0
Pros: Close to everything in Waikiki but not in the midst of the resorts
Cons: Dirty stain/spot on floor in bathroom next to tub was there every day even after cleaning. All else was nice.
Okay 5.1
Pros: The spa is awesome.
Cons: We spent 2 nights here, it doesn't worth the money. The hotel in Wakiki is generally expensive, but if you want a 4 star experience, choose hotels like Sheraton or Westin. Need to pay extra for wifi, parking, even water after first night. The room is quite small for a 4 star standard.
Excellent 9.7
Pros: Out of waikiki, room views
Excellent 8.2
Pros: It is a fantastic facility. I enjoyed my stay
Cons: Nothing I didn't like
Prince Waikiki - Honolulu
Rated #1
8.9
Excellent 8.9
Based on 671 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.5
Facilities
7.3
Location
8.8
Overall
8.2
Overall 8.3 Excellent
Based on 598 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
7.3
Location
8.8
Overall
8.2
Cleanliness
9.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.3
Comfort
8.3
Location
8.7
Services
8.1
Staff
7.9
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.5
Overall
9.2
Cleanliness
8.7
Comfort
8.6
Location
8.8
Services
8.4
Staff
8.5
Cleanliness
8.7
Comfort
8.8
Location
8.8
Services
8.6
Staff
8.6
Cleanliness
8.8
Comfort
8.6
Location
8.7
Overall
5.0
Services
8.5
Cleanliness
8.8
Comfort
8.6
Location
8.9
Services
8.6
Staff
8.4

Good 7.0
Pros: The ocean view.
Cons: The daily cleaning was lacking, the elevators were challenging and my car was damaged by valet ( even though they did an excellent job accommodating my needs).
Excellent 9.0
Pros: I stayed at the Ilikai for almost one month, in various rooms. The Oceanfront and the Oceanfront Sunset rooms are outstanding. If possible, see if you can choose a room at the end of the floor for privacy. The City View, although a nice view was noisier at night than the ocean side. The pool side view included a view of the ocean but for the location of our room, there wasn't much of a breeze. We tried staying at another hotel during our stay but went right back to the Ilikai. They are much cleaner than some of the other hotels (specifically near the Ala Wai). And although the $25/day fee is high, it was cheaper than the Hilton's $35/night fee. You can't go wrong by staying at the Ilikai.
Cons: Most of the floors only have one set of washer/dryer. If you look around, you can find a floor with a 2nd washer/dryer, but that means that you will have to tote your clothes up/down the elevator.
Excellent 10.0
Pros: The room was really spacious and we were able to get everything we needed within walking distance of the hotel. It was a great stay! Thank you so much!!
Good 6.0
Pros: Love this hotel it’s where we stayed many many years ago the military had put us up at the Ilikai for a month back then only the main hotel no additional towers so it was cool. Great views good room size my whole family of Hawaii could just about fit
Cons: Due to covid now there is no housekeeping you are basically the housekeeper have to vacuum and yes they bring it to you plus trash bags and towels everyday upon request oh and toilet paper you get 2 rolls for 8 so that was a daily call :/ Pay resort fee but was never able to go to the pool it’s on a first come basis and even though hours later less people they still won’t let you in. Cinnamons restaurant very slow service sat for 15 before anyone came to check on us and food took awhile :/ I know everywhere is short staffed so we were patient food was delish though. Lava flows the best I recommend getting at least one while there.
Good 7.0
Pros: The hotel was great. Great facilities, great location.
Cons: The only thing I missed was a BBQ grill.
Excellent 10.0
Pros: The breakfast at the hotel cafe
Excellent 8.0
Excellent 10.0
Excellent 8.8
Okay 5.2
Good 6.0
Pros: The amenities and activities the shopping close by.
Cons: The housekeeping was not very clean unclean linen and towels tha where not washed completely. Stains still showing. To many people to crowded.
Good 7.0
Pros: Price and size of the Room plus ocean view was as described. Considering the age of the building it is still maintained. Lagoon and beach is around 5 minute walk.
Cons: Restaurant down stairs was ordinary. Relatively simple outdoor space and facility (like swimming pool). Can still improve a lot
Excellent 10.0
Pros: Had everything we needed and more. Was beautiful upon entrance. Loved how we felt like we were at home.
Cons: Not really. It was great! We were surprised it was only a 3.5 star hotel.
Excellent 10.0
Excellent 10.0
Pros: Room size and view.
Excellent 10.0
Pros: Loved this hotel! So perfect for our family. Room accommodations met expectations. Location is so ideal. Tons of services nearby for provisions. Hotel restaurant is a must try! Food is so delicious and reasonably priced. A definite recommend.
Excellent 10.0
Excellent 9.0
Pros: Location
Cons: No ice machine on my floor pool closed too early.
Excellent 9.0
Pros: I liked the spacious and clean rooms.
Cons: I stayed in a room in the city view but the noise was too much. The entrance to the hotel was too narrow and the car was always stagnant. It is too uncomfortable because there is no parking space. Valet is too expensive.
Excellent 8.8
Pros: You can’t beat the view - this is our 7th or 8th stay at the ilikai Also great value The extra things like beach towels & beach chairs and having a kitchen is fabulous
Cons: Not as cheap as it used to be but still great value
Good 7.0
Pros: The room appeared to be recently remodeled and was well appointed and clean. The location was good for the price, within a short walk to the beach, restaurants, and shopping.
Cons: The hotel is one of the older properties in Waikiki, and the lobby area showed it's age. The hotel, being in the tropics, had a couple of roaches spotted in the suite kitchen and bathroom.
Excellent 9.0
Pros: The location of this hotel was perfect. It was in the outskirts of Waikiki away from all the craziness. The hotel is an older hotel but has been remodeled. The noise level wasn't too bad. Most nights it was quiet enough to get a good nights rest.
Cons: Our room only had one mirror inside the bathroom so no one could get ready if someone was showering. Water was able to escape the shower even with the curtain drawn. The fire alarm went off one night for no reason. One of the elevators was not working.
Excellent 8.5
Pros: Good location, with big rooms and kitchen which was a big plus even for couples. The valet parking was very efficient as well. The trolley stops by outside which was really convenient.
Cons: The elevator was too old and slow, there was too much waiting to do.
Excellent 9.0
Pros: Location and value for the money. YOu get a suite for the price of a room.
Cons: Ageing exterior and weak maintinence of grounds.
Excellent 8.0
Cons: 2 our of the 3 lamps in the room did not work. The outlets may have been broken. Some outlets int he room were taped over and not able to be used.
Excellent 9.0
Pros: The kitchen amenities were a particularly nice addition, and the staff were great.
Excellent 9.0
Pros: excellent location,close to malls but walkable to all of waikiki. large suite rooms, clean and comfortable.
Cons: no bathtub, noisy room on street side. small remote pool.
Good 7.0
Pros: Location is not bad
Cons: Room is really old. They only allow valet parking…
Excellent 8.5
Pros: Loves having a kitchenette ... very well stocked ..be sure to select the upgraded /newly remodeled rooms
Ilikai Hotel & Luxury Suites - Honolulu
Rated #2
8.3
Excellent 8.3
Based on 598 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.3
Facilities
7.4
Food
10.0
Location
8.1
Overall 8.2 Excellent
Based on 248 reviews
Cleanliness
8.5
Comfort
8.3
Facilities
7.4
Food
10.0
Location
8.1
Cleanliness
9.0
Comfort
10.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
8.4
Comfort
8.4
Location
7.7
Services
7.9
Staff
8.6
Cleanliness
7.6
Comfort
7.6
Facilities
6.8
Location
8.4
Overall
8.0
Cleanliness
9.6
Comfort
10.0
Facilities
9.2
Food
10.0
Location
10.0
Cleanliness
8.5
Comfort
8.3
Location
8.0
Services
8.2
Staff
8.8
Cleanliness
8.2
Comfort
8.0
Facilities
6.0
Location
8.3
Services
7.7
Cleanliness
8.7
Comfort
8.5
Facilities
6.0
Location
8.3
Overall
7.5
Cleanliness
8.5
Comfort
8.4
Location
8.7
Services
8.2
Staff
8.9

Good 6.0
Pros: Customer service, very lovely people, and low-key strictness of the COVID restrictions
Cons: The cleanliness of the room. We were told our room was ready, despite telling them to take their time since we came in a little early. I found stains on certain areas of the curtains and the ground. There was also a piece of peanut under the bed when we were settling in. Fridge didn't work at first, but started working out of nowhere after two and a half days of staying there--ended up wasting money on ice cream since it melted. We contacted the front desk, but they said maintenance wouldn't be able to come in until Monday. They did offer a new room, but was showed a room even more outdated, and a queen bed even though we got a king. The room itself was nice, but it wasn't what I expected. For 1,900 for 9 nights, the room felt small. I don't know, maybe I'm expecting too much. There are quite the sum of homeless people living around that area, but it's DOWNTOWN. It's just almost like every other downtown in other states.
Excellent 8.0
Pros: The room had a great view with a stove washer and dryer and a nice fridge
Cons: I seen a roach and my man tried to kill it but it kid to where we couldn’t get to it.
Okay 4.0
Pros: Great view
Cons: Service once a week? Come on. I know Covid really changed things for a while, but you charged a ton for almost no rooms service. Hire some workers back and give them a job, so you can get back to normal Hotel services... And so more people can get back to work. Now you are just taking advantage.
Okay 5.0
Pros: Very little. Rooms are sizable and refrigerator works.
Cons: Dated hotel downtown. Feels like you're in a bad 80s movie.
Excellent 10.0
Pros: nice and quiet
Cons: reserved parking spot assignment information should come with initial reservation confirmation .
Excellent 10.0
Pros: The room was exactly as advertised. It was within eight minutes walking from my ultimate destination. Minutes from the pier and minutes from the beach. The staff was incredibly professional and honest! Room was sanitized and despite COVID-19 and their inability to enter the room until after check out, I had all that I needed and supplies were replenished.
Cons: I did not dislike the property. In general, our Nation’s homeless population.
Excellent 10.0
Pros: Staff were very professional, yet friendly and extremely kind and helpful!
Cons: Being in the business area of downtown not much going on so no real food options - especially over a holiday weekend.
Excellent 9.2
Excellent 10.0
Pros: Spacious suite. Staff very helpful and accommodating about luggage storage before check-in and after check-out.
Cons: Bathroom could use a remodel. Bed pillows were hard/stiff - no choices in the room. Coffee for in-room coffeemaker tasted horrible. Some great food options in Chinatown nearby, but MANY homeless people camped out on the streets in the evenings.
Excellent 9.0
Pros: Staff
Cons: All good
Excellent 10.0
Pros: Clean and comfortable, quiet. Right in downtown Honolulu
Cons: Parking is a nightmare
Excellent 10.0
Pros: the location is the best. walking distance to bus stops, and it is only 10-15min away from Ala Moana shopping centre and Waikiki beach by bus
Excellent 9.0
Pros: close to everything we needed
Cons: free breakfast which is normal for most hotel of this rating.
Excellent 10.0
Pros: Location and accommodations
Okay 5.0
Pros: Location
Cons: Yu should have disclosed the pool area was under construction. So was the escalator and elevator. The elevators were extremely slow. I left two nights easier due to pool area construction. Upsetting since I prepaid for room and couldn't change my reser
Excellent 9.0
Pros: It wad a pleasant experience, but thought the room would be bigger.
Cons: No ice machines on the floors, had to call front desk for a small bag.
Mediocre 3.0
Pros: The location was convenient to meeting place.
Cons: 1. Only 1of 4 elevators worked. I stayed on 38th floor. 2. A Jacuzzi tub that did not function as a Jacuzzi but a regular tub. 3. Pillows were standard and flat.. horrible.It just did not meet the standards for the price.
Good 6.0
Pros: It was the perfect location to walk to the start of The Great Aloha run. My wife was running in it.
Excellent 10.0
Pros: I love the view!! it was Christmas and sort of a raining day off and on but I loved it even though! I just wish I could see Aloha Tower. Location was terrific! Right in the heart of downtown. Walking distance to stores!
Excellent 9.4
Pros: Hot tub and pool
Excellent 9.1
Pros: We met up with Collins, whom we have known for a decade. He always takes good care of us!!
Cons: The parking arrangements.
Mediocre 2.8
Pros: If you are meeting for business around the area it's ok.
Cons: Unclean surroundings including hallways, elevators and surrounding area. Lobby is not well lighted, escalators were not all working, front desk clerks are lukewarm and unfriendly, parking is confusing, unsafe hallways as there was a big electric fan that was running and some contrstruction equipment right In front of the room we stayed in that was there the entire day without any sign, warning or precaution. Carpets have that musty and spoiled smell. I
Good 6.2
Pros: Right in downtown area. Puts the traveler right into everyday Honolulu.Comfortable and clean with a "killer" view of Honolulu harbor.
Cons: Clearly an older, but well maintained property
Excellent 10.0
Pros: Perfect location for the St. Pattys block party in downtown Honolulu
Cons: Parking is $20 a night
Excellent 8.2
Pros: The room was spacious and very clean. It was quiet, which I s surprising, since it is downtown. Staff was polite, efficient and knowledgeable. Also got free parking!
Cons: The decor is a bit dated, and the building doesn't have balconies. It is on the expensive side. While it was a decent room, I wouldn't have paid the normal 214 a night rate.
Excellent 8.6
Pros: Comfortable, clean room with wifi, kitchenette, nice large tv and good cable. Very helpful staff, whirlpool tub, and I can't say enough about how well I slept on the bed it was more comfortable than my own. This hotel is close to som small restaurants mostly Asian and very good. The area around seems safe and I did not have any problems while out late for a walk but there are quite a few homeless around.
Cons: The Internet could be a bit faster, I had some streaming issues but no other problems or gripes.
Aston at the Executive Centre Hotel - Honolulu
Rated #3
8.2
Excellent 8.2
Based on 248 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.0
Facilities
7.4
Food
8.2
Location
8.7
Overall 8.0 Excellent
Based on 1,841 reviews
Cleanliness
8.2
Comfort
8.0
Facilities
7.4
Food
8.2
Location
8.7
Cleanliness
5.3
Comfort
5.3
Facilities
5.3
Location
7.3
Overall
6.0
Cleanliness
8.2
Comfort
7.3
Facilities
6.8
Food
7.6
Location
8.9
Cleanliness
8.0
Comfort
7.8
Location
8.8
Services
7.6
Staff
8.2
Cleanliness
7.3
Comfort
7.0
Facilities
7.3
Location
7.6
Overall
7.6
Cleanliness
7.8
Comfort
7.5
Facilities
7.3
Food
10.0
Location
8.9
Cleanliness
8.2
Comfort
8.0
Location
8.7
Overall
8.5
Services
7.8
Cleanliness
8.2
Comfort
8.1
Facilities
9.0
Location
8.7
Overall
8.0
Cleanliness
8.3
Comfort
8.0
Facilities
8.0
Location
8.8
Overall
8.3
Cleanliness
8.4
Comfort
8.1
Location
9.0
Services
7.9
Staff
8.4

Good 7.0
Cons: The room was very small.
Excellent 9.0
Pros: Ease in checking in and out; conveniently located; friendly staff.
Cons: The hotel has been around for a long time and it is in need of some upgrades, specifically installation of bathroom exhaust fans/vents. The bathroom is uncomfortably steamy and the mirror is fogged up after taking a shower. The microwave is ok but newer models would be better.
Poor 1.0
Pros: None
Cons: Customer service
Excellent 8.0
Pros: Location near shopping center. I was there for medical procedure at Kaiser.
Cons: No table for eating or working in room. Bathroom extremely small - for the price of the accommodation.
Excellent 8.0
Excellent 10.0
Pros: It was very clean, spacious, and had a beautiful view
Good 6.0
Pros: Staff was great.
Cons: Room was not clean.
Excellent 10.0
Pros: The staff was excellent in their response to a medical emergency that took my husband to the hospital. They contacted 911, put us in touch with ER to prepare for the ambulance. Staff remained with us until the medics arrived. When we were sent home from the ER, they extended our stay so that my husband could rest before our flight. When we ended up going back to the ER they called the taxi and provided wheel chair service. It took a huge weight off during a very stressful time.
Good 6.0
Pros: Breakfast & breakfast service were wonderful. Food was excellent. The room was lovely & views exceptional.
Cons: We hardly slept the night we were there. Guests next door played music loudly all thru the night & AM. It never was off even as we left the next AM. We wore headphones to try to sleep well but music bass came thru. We called front desk several times (11:30pm / 3am). Security would come. Music would turn down some but never off, never inaudible. Those guests ended up coming over to our door at 3am knocking & asking for toilet paper. It was a crazy sleep interrupted night.
Excellent 9.0
Pros: The pool
Cons: Bathroom need paint retouch.
Poor 1.0
Pros: Absolutely nothing.
Cons: Staff w rude. Waited on line for over an hour while two to three staff took multiple breaks and worked at a snails pace. When confronted on their lack of and sense of urgency, they berated customers for even questioning their sub par work ethic.
Excellent 10.0
Pros: it is close to everything and very easy to access by bus
Cons: n/a
Excellent 10.0
Pros: So convenient; across is the alamoana shopping mall; love it!!!! Tha staffs are great ¿¿
Excellent 8.0
Cons: The elevator was extremely slow
Good 6.0
Pros: It was right next to mall
Cons: We were not given the room we paid for. We paid for a Mountain View, and got a parking lot view. The beds were insanely hard.
Excellent 10.0
Pros: Clean plus the staff was friendly.
Cons: Everything was in slow motion. No one seemed concerned about time constraints.
Excellent 10.0
Pros: Location is central.
Cons: The elevators delayed accessibility to rooms. Due to COVID no valet is offered and that is one of the services I enjoyed at this hotel. It was difficult to find parking.
Excellent 10.0
Good 6.0
Pros: Location and views from ocean view room
Cons: Outdated interior, hotel security chasing after you to mask up even if you¿re drinking water, no room service, missing necessities like hair dryer, microwave sounded like it¿s about to break.
Excellent 9.2
Excellent 10.0
Pros: Excellent staff! I was worried how complicated it would be to check in during the pandemic, but the staff at the front desk took care of us really well. The room was clean and the free internet worked treat, too.
Good 6.0
Excellent 9.0
Pros: Location and staff friendliness.
Good 6.0
Pros: It¿s proximity to the mall, and even has a bridge to cross between one and another
Cons: The bathroom wasn¿t properly clean. The toilet had mold inside, which proved it wasn¿t cleaned
Excellent 8.0
Pros: Easy access to Ala Moana shopping mall with many food options
Cons: Room is slightly outdated
Okay 5.0
Cons: Very small pillows. Mattresses seemed old. No blankets.
Excellent 10.0
Pros: It was very nice and clean I'm handicap and the was handicap ready
Cons: Not a thing
Excellent 10.0
Pros: Location and friendly staffs.
Cons: None.
Excellent 10.0
Pros: Easy check in, some of the best staff we’ve encountered. Didn’t realize how much we’d like having the mall so close but it was super convenient for last minute purchases. Even better was the wall to the beach.
Cons: Room size. Also wish they had more late night delivery options since they don’t have room service.
Excellent 8.0
Good 7.6
Good 7.0
Pros: Nice lobby. Enjoyed the pool
Cons: Room was small. Pull out sofa was covered in stains. It was disgusting and there were no sheets or anything for it. We had to request sheets to cover it up. Very disappointing
Okay 4.0
Pros: Location
Cons: Bed sheets were stained and dirty . Didn’t smell washed . Pillows were so limited it was hard to sleep .
Excellent 10.0
Pros: Connected to Ala Moana Center
Okay 5.0
Pros: The location
Cons: no pool, construction jack hammering all day long, no services no amenities
Good 7.0
Pros: View from room on 24th floor was great.
Cons: When we booked I saw no reference to it being under renovation. Elevators were hard to get to work with our key card.
Okay 4.5
Pros: Room was clean
Cons: The room was overpriced No room service Breakfast was shocking and expensive
Okay 4.7
Mediocre 2.8
Pros: Starbucks in the building
Cons: Everything needs to be cleaned and updated. The rooms are way too small.
Excellent 10.0
Mediocre 3.0
Cons: On the first night, I woke up with ride bug bites all over my legs, filed a report, they moved us to another room. They should have refunded us for one night as I needed to seek medical attention to treat what looked like bed bug bites.
Excellent 9.1
Pros: Super early check in at 7am for an extra $16 includes breakfast - well worth it
Cons: Bigger bed but apart from that it was great - it’s not 5star hotel but it was a lovely stay
Excellent 10.0
Good 6.0
Pros: location to mall and park
Cons: $25/day parking fee
Good 6.0
Pros: Hotel is right next to Ala Moana mall making it so easy to do shopping and eating.
Cons: I ended up having to upgrade to a 2 beds room with an extra $49 per night. Kayak description is very misleading when it labels DOUBLE Mountain View when double means 2 people but not double beds! Bathroom is not acceptable as the water faucet is so outdated with only 1 turn knob to control hot/cold and water volume
Mediocre 2.0
Cons: Had to check out early because their AC broke. The woman I spoke with (shyla or something like that) was incredibly rude. Probably the worst customer service I’ve ever experienced.
Excellent 8.7
Okay 4.8
Pros: The location was super close to everywhere I needed to go
Cons: They gave us a corner room 3rd floor which was so tiny couldn’t even turn a 360 in the hallway it was so narrow .. the sliding glass door won’t open more then 2 inches with no balcony .. why even have a sliding glass door if you have it locked like that? Said it was a queen and pull out couch but it was a pull out chair. No napkins or tissues only toilet paper. It also took a full hour to check in, dragging luggage on a line for an hour is insane for Hawai’i, this isn’t Vegas. There was 2 open computers if you get this busy at 4-5pm for check in you should be prepared and have a full staff.
Excellent 8.5
Pros: The hotel is conveniently located near the beach, next to the mall, and an easy drive to town or the freeway to the countryside.
Cons: Daily parking charges! I feel like hotels that charge for parking are like airlines that charge you for food—crazy!
Good 6.2
Pros: The room was nice, needs better lighting.
Cons: Room was to dark, needs brighter lighting. The rooms need updating, it's showing it's age.
Excellent 8.2
Pros: Adjacent to the Ala Moana Mall and dining places. Short walking distance to the Hawaii Convention Center. Starbucks and reasonably price convenient store in the facility. Micro wave and refrigerator availability in the unit.
Cons: Noise from the heavy machinery at the construction site just outside the window/patio door is constant in the day time. Computer use and printing is too costly for guest.
Excellent 10.0
Pros: Very close to Ala Moana shopping center and very clean rooms
Cons: Rooms were kind of small when you look at it. Its perfect for 1 person but probably not for 2 people
Excellent 10.0
Pros: Great staff. Great location.
Cons: Can't think of anything.
Excellent 8.0
Pros: Clean modern hotel
Cons: It's a ways from Waikiki beach
Excellent 10.0
Pros: Very convenient to Ala Moana Shopping Center
Excellent 10.0
Pros: Convenient location. Good service. Reasonable price. Jean, Kate and Cathy are the wonderful people who work there and make my stay a very nice experience!
Good 6.0
Cons: Tiny tiny tiny rooms. Not even a desk chair.
Good 7.7
Pros: Staff was very friendly and helpful. Like that there was a Starbucks located inside the hotel.
Cons: Had a disco there, which is fine for singles, but not too friendly with family with young children. The patrons were a little loud and there was a large crowd outside trying to get in.
Good 7.4
Pros: Great location if you want to be walking distance from the Ala Moana Shopping Mall
Cons: Woke up early to machinery noise, this may have be temporary
Mediocre 2.0
Pros: Nothing at all
Cons: The staff, the price also we waited in line to check in for over an hour.
Good 6.0
Pros: Near beach and mall
Cons: owned by private owner, but not revealed until check in. bathtub drain clogged while taking a shower - standing in 2/3 inches of water, could not shut water off completely after taking a shower; wall lamp was broken, hanging to the left, did not turn on; clock/radio could not be reset; after hours, so no maintenance available until the next day. deceptive practice booking a room at Ala Moana hotel and finding out at check in it was privately owned. It would not have mattered if the room had been checked to ensure it was ready for occupancy. the room was booked four months in advance, so very disappointing.
Ala Moana Hotel - Honolulu
Rated #4
8.0
Excellent 8.0
Based on 1,841 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.0
Facilities
10.0
Location
8.3
Overall
10.0
Overall 8.0 Excellent
Based on 304 reviews
Cleanliness
8.1
Comfort
8.0
Facilities
10.0
Location
8.3
Overall
10.0
Cleanliness
7.0
Comfort
7.0
Location
7.9
Services
6.2
Staff
7.5
Cleanliness
8.2
Comfort
8.2
Location
8.5
Services
7.8
Staff
9.0
Cleanliness
7.9
Comfort
7.8
Location
8.5
Services
7.6
Staff
8.6
Cleanliness
8.4
Comfort
8.1
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
8.3
Comfort
7.6
Location
8.5
Services
7.4
Staff
8.9

Excellent 9.0
Cons: Loved it
Excellent 10.0
Pros: Everything
Excellent 10.0
Pros: The staff I met Keo, Renee, the housekeeping staff, Dana, Julia were so wonderful to me, informative, not like I was in the city but "real" Hawaii! I had to get a place at the last moment here and out of a negative family situation this NEW family gave me peace of mind, wonderful service, checked on me and made me feel so happy that plans changed. I thought I would pay much more due to it being last minute but it was do-able for me. Thank You so much for your ALOHA! I will see you again! MAHALO!
Cons: I HAD TO LEAVE! And I couldn't bring them with me to the other islands!
Excellent 10.0
Pros: I "liked" (more like LOVED) everything about this hotel!! First thing, the staff here is so nice, so genuine and soooo sweet. They really make you feel cared for when you stay here. The hotel is clean and we felt very comfortable calling this place home for the week. The bed is comfy and the pillows are a dream. No matter how hot it got, the AC kept our room cool and comfortable. Parking downstairs was a great experience as well. There are scooters to rent (hourly) downstairs if you don't have a car during your stay. The pool and bar next to the lobby are very nice and we enjoyed relaxing down there. I could go on, but this hotel amazed me so I want to share haha. Book and you won't be disappointed!!! Also Lincoln is amazing!!! He took such good care of us!!!! We will be back because of him and the rest of the wonderful staff!
Cons: That we didn't stay longer!!!! No complaints :)
Paniolo at The Equus - Honolulu
Rated #5
8.0
Excellent 8.0
Based on 304 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.2
Facilities
8.7
Food
7.5
Location
8.1
Overall 7.8 Good
Based on 560 reviews
Cleanliness
8.4
Comfort
8.2
Facilities
8.7
Food
7.5
Location
8.1
Cleanliness
10.0
Facilities
9.2
Food
8.2
Location
7.5
Overall
10.0
Cleanliness
8.4
Comfort
8.2
Location
8.0
Services
8.0
Staff
8.0
Cleanliness
9.6
Comfort
9.6
Facilities
9.6
Location
9.6
Overall
9.6
Cleanliness
8.6
Comfort
8.6
Facilities
7.9
Food
5.7
Location
8.9
Cleanliness
8.4
Comfort
8.2
Location
8.0
Services
7.9
Staff
7.9
Cleanliness
8.2
Comfort
8.0
Facilities
8.3
Food
8.5
Location
8.1
Cleanliness
8.7
Comfort
8.8
Facilities
10.0
Location
8.4
Overall
9.5
Cleanliness
8.6
Comfort
7.9
Location
8.8
Services
7.7
Staff
8.2

Mediocre 3.0
Pros: No housekeeping offered, so everyone put their trash and wet towels in hallways. Then we had to listen an hour long protest poolside over a bullhorn about this fact. The price for our room was not decreased for this. Also, the WiFi was out for an entire day.
Cons: See above
Excellent 8.0
Pros: Beautiful aesthetic and views of both the city and ocean
Cons: Hallways were very dimly lit and depressing in comparison to the fresh, white rooms. We were woken up early Friday morning to sounds of striking workers.
Excellent 8.0
Pros: The room was very comfortable and the staff was very friendly
Cons: It was hard to do not have the room cleaned on a daily basis due to the Covid-19
Excellent 10.0
Pros: Clean modern look of each room. I loved the 24 hour fitness center. Balcony view was an absolute delight.
Cons: Resort fee not included in pricing of hotel.
Poor 1.0
Pros: Everything falling apart
Good 6.0
Pros: Near the business an leisure areas
Cons: Some parts of the rooms are old and rusty not well maintained
Good 7.0
Pros: Removed from the bustle of Waikiki. Water views. Well-meaning staff.
Cons: Deferred maintenance. Rooms are showing their age. Mattresses are unbelievably hard.
Excellent 10.0
Pros: Very stylish. Would definitely go back! Staff was supper accommodating!
Excellent 9.0
Pros: Near everything
Cons: No ocean view.
Excellent 10.0
Pros: Excellent pool and bar, with great nightlife DJ’s and vibe. Beautiful rooms with nice balcony. Good location w access to local surf spot. Great place for adults.
Cons: Have to find free parking or pay in lot (minor complaint)
Good 7.0
Pros: Great location, end of bay beginning of Waikiki beach. Overall enjoyed our two night city stop over. Staff were helpful, and super friendly. Nice room and the pool deck was great.
Cons: Windows are single panels, so you can hear street traffic. Bed was a little harder than my personal preference and there was no bed covers. I think this is maybe because it is summer, but one night it actually got cold mid night. Our last night they had a music set between 5pm and 7pm at the pool deck. IThe music was very inappropriate with lots of foul language and explicit content. Looked like they were trying to cater for a frat party. There were loads of families and children swimming. I was hugely disappointed that Diamond resorts would do this in an environment that is catering for all ages. There is so much great music, playing explicit content In broad daylight in a venue open to families is wrong. For this reason I am hesitant to book with this resort again.
Excellent 9.0
Pros: Pool area and the room were great.
Cons: Staff tried to promote Diamond Resort Club a lot
Okay 5.0
Pros: Good location and cheap parking for Waikiki
Cons: Hotel has a 10 am checkout time. Also, if you plan to change rooms, you must remove your belongs by 10am and cannot enter the new room until 3pm.
Excellent 10.0
Pros: I like the styling in the room. Very chic and the name ¿modern¿ fits the hotel ambiance.
Cons: The resort fee doesn¿t make any sense during corona. Seems Like a way to just charge money.
Okay 4.0
Pros: The pool and Cassandra was amazing.
Cons: 1) Please update your rooms, everything is falling apart. 2) The $40.00 per day resort fee is excessive when you don’t offer room service for an entire 7 day stay not feature and dining options at night. 3) Offering a “free gift” which is basically your way to convince people to buy a time share is unnecessary. 4) Please train Courtney to be more friendly and how to treat customers. Without customers she would have no job.
Good 7.0
Pros: Staffs were extremely friendly and helpful
Cons: It¿s a decent hotel, but it does not equivalent to 4 stars. The lighting in the hallway were extremely dimmed which made it a bit hard to see. Some of the towels in the room were dirty.
Excellent 8.0
Pros: Cleanliness, polite and helpful staff, pool area, location
Cons: No cleaning of rooms due to COVID but other hotels were providing this service when requested every 4 days we were there for 14 nights so that kinda sucked. I feel they are using this situation to reduce their workload and save cost.
Excellent 8.0
Pros: This is my second stay in 45 days. Knowing that the expectation of cleaning of my own room was up front the price and location was a great deal. No valet, but elevator directly to the parking garage, no wait and easy in and easy out. Love it.
Cons: I would stay again with no problems, cant wait until housekeeping is back in full force.
Good 6.0
Pros: The most I liked was the beautiful pool area. Staff was friendly except for the lady on the last day when I asked if we can have a late check out. She completely shut me down. And when I checked out to tell another lady she told me i could have had one.
Cons: Yes, the dark hallways. Gives u scary movie vibes ¿¿ Also, pool area closed at 7pm so we didn¿t really have time to enjoy the pool. And no room cleaning which is understandable because of Covid.I feel like they should have knocked the resort fee in ha
Okay 4.0
Pros: Nice pool
Cons: Horrible service. Room was not clean and not 5 star quality like it claimed. Not happy with this hotel at all.
Excellent 10.0
Pros: Wonderful space for 12 day vacation. Great beach access and great pools. Rooms nicely appointed and clean. Quiet and COVID safe experience.
Excellent 8.0
Cons: They do not clean your room bc of corona and then won¿t give you coffee refills and you have to call and ask for clean towels, etc. The people want to work!
Okay 5.0
Pros: The 16th floor view was beautiful overlooking the ocean and marina. The housekeeping was great with my daily towel requests.
Cons: Water pressure in shower stopped daily during your showers, toilet water pressure very low and didn¿t flush well and sink water didn¿t have adequate cold water, it was very warm and not comfortable to wash face and brush teeth with really warm water.
Okay 4.0
Pros: Good location
Cons: Nothing about 4.5 star hotel, I would rate 2 or 3 star¿¿. Hair on pillows and guest service poor.
Good 7.0
Pros: Nice location. Shout out to Courtney!!
Cons: For all of the resort fee (which was a surprise after we'd paid all kind of other fees) the laundry didn't work. Could have purchased a washer for the price of the resort fee.
Good 6.0
Pros: Price
Cons: Steep daily "resort fee" and the staff wouldn't even replace the in-room coffee.
Poor 1.0
Pros: Nothing
Cons: We had to pay $40 resort fee. The washer/dryer was broken,we had to be put on a waitlist to use the microwave but never got called back.The hot tub and sauna were closed.The concierge never relayed our message to the front desk or housekeeping about items
Okay 4.0
Pros: The pool area was like a 4.5 star hotel
Cons: the hotel itself did not feel like a 4.5. it is old and it felt more like a 3 star at best. The bed was awful, sheets felt cheap, and there was nothing about the room that seemed nice. Service was not that great either.
Excellent 9.0
Pros: great location; food service limited but very good; reception upgraded me to a very pleasant corner room
Cons: rooms look a bit worn but this didn't bother me
Okay 5.0
Pros: Staff are very friendly
Cons: Hallway is too dark when you walk in to your room, disturbing sound at night (front desk informed), not a 5 star hotel standard as stated on ad.
Good 7.2
Excellent 8.0
Pros: How accommodating they were, especially the manager. Really nice location as well.
Cons: Lack of self-service ice machines on the floors. Resort fees a part of the business but costly.
Okay 5.0
Pros: Convenience of location. Staff in the lounge area by the pool was superior!
Cons: the rooms are "beat up" and the bathroom was not clean, especially the shower.
Good 6.0
Pros: False advertising. The bathroom and room looked nothing like the photos. Stains everywhere, scratches everywhere. Old and worn down hotel with a gross bathroom. I can’t believe this hotel is allowed to operate like this. Felt like a shady motel.
Cons: Everything. The guest experience rep was not helpful in helping us. The room was gross. The time-share reps on site were annoying. Such a huge regret. Did not have a single king bed room avail for us on our anniversary. Just a double bed, so tiny.
Poor 1.0
Pros: location Was the only thing great. The mattress felt like a box spring no cleaning services they do not restock your items parking fee is expensive and you pay resort fees without the feel of a resort horrible stay hotel was under renovation as well
Cons: 1. Cleaning service is not provided they only will make your bed although when you check in they tell you on day three they will clean. They do not and stated that they will not do it 2. You are only provided one initial bottle of water your room doesn
Excellent 8.0
Pros: The location, it was really nice, the view
Cons: Cost and amenities weren't great
Okay 5.0
Pros: The location was great.
Cons: They're switching to a timeshare and the place was not well maintained. The sheets were horrible, and they didn't give a comforter on the bed, I had to request a blanket for the bed since the sheets were not enough. Housekeeping even tossed a bag of my pu
Okay 5.0
Pros: Location isn't too bad.
Cons: Highly overrated. This is a 2.5 star at best. Dirty and dark. Very small noisy lobby area.
Good 6.0
Pros: The staff was friendly and kindness enough.
Cons: It was not like a 4 star hotel. It is rather a private hostel room with good service.At the time I visited there, one of two pools was in the process of renovation. So, I cannot use it. In case of construction, let the customers know it before booking.
Good 7.0
Pros: Location
Cons: Room not ready at the 3 pm Checkin time; no answer when service desk called for extra blanket No room service Restaurant was short staffed and I was told it would be over an hour wait for breakfast!
Mediocre 3.0
Cons: Very noisy! I understand ambient city street noise and that was ok. But when the noise comes from inside the hotel late at night it's not easy to sleep. The club downstairs was thumping loud, you could feel the bass when your in bed trying to sleep.
Excellent 8.2
Pros: Comfortable bed, great location- close to shops, beach, marina and restaurants
Mediocre 3.0
Pros: It's proximity to all that Waikiki has to offer.
Cons: Large coffee stain, small amount of blood on sheet, dusty and outdated room (relative to the fact that it's supposed to be a five star resort).
Mediocre 2.0
Pros: Valet staff were nice. Not so much everyone else...
Cons: It's sad what has happened to the Modern. It's now a run by a timeshare group and zero maintenance has been done in several years.
Good 7.0
Cons: The hotel leaves a voicemail and tells you that you have a welcome package to be picked up from concierge. Its maps and an their timeshare pitch. Timeshare tour is 3 hours then they disqualify you from gifts they promise (resort credit & future stay)
Good 7.0
Cons: The room had problems with the shower, it also was without a refrigerator, needed to keep medicine. Staff offer to keep medicine for us.
Poor 1.0
Pros: Nothing - very disappointing.
Cons: I did not like anything.
Excellent 10.0
Excellent 10.0
Excellent 8.8
Cons: I will never book through Kayak again. I accidentally booked my hotel for one night too long. I didn’t realize this until checking in. Even though the hotel said they would not charge for the extra night because I clearly wasn’t staying there, Kayak refused to work with the partner to refund me. This was an incredibly frustrating customer service experience.
Okay 5.0
Pros: Close to many things in Honolulu, short drive and even walking distance to malls, beaches and restaurants.
Cons: If I was told there is a resort fee before hand, it's a easier pill to swallow. The fact I was told during check in that I will be charged $30/day fee caught me off guard as the price of the hotel isn't accurate when browsing without factoring this fee.
Excellent 10.0
Excellent 9.4
Pros: I liked that the hotel was located near the harbor. A short 1 mile walk form downtown Waikiki and not too crowded with many surrounding hotels. Definitely an adult resort, although I did see a few kids. Staff was super friendly, views of the marina and ocean were great. Access to the beach just a short walk although from beaches on O'ahu this was the worst strip of ocean I visited. I'd suggest staying here and enjoying the beach elsewhere. Liked the details of the ukulele, sea shells and sarongs as décor. Room was ready early. Room was quiet and simply decorated with all white giving a feel of space. Clothes line in the shower for wet swimsuits was a plus!
Cons: The hallways were VERY dark and room numbers a bit tricky to see. Valet parking only at $35/day.
Mediocre 2.0
Pros: It is very difficult to find anything positive to say but will note the valet staff was courteous. Our server at breakfast was pleasant.
Cons: There aren't enough characters in this box to fully describe the worst check in experience we have ever had with Valentin and Front Office Manager. I have a corporate meeting planning company and was in disbelief that they treated us in this manner
Okay 4.0
Pros: The view was beautiful, valet staff were great.
Cons: Resort fee not presented at check in, expensive parking. Staff very unaccomodating for early check in. Asked us to call multiple times throughout the week, up to the actual 3pm check in time which we were asked to wait for our room anyways, while others in line after us were getting their room keys. A double room was booked via Kayak but wasn't available at check in so we were given an "upgraded" suite with a sofa bed. The mattress pad was stained with urine and the linens were not the cleanest. The furniture is all white so stains were noticeable on the pillows. Felt very dirty. Very disappointed in the service of this hotel under their new mainland management.
Poor 1.0
Pros: No, it was not good.
Cons: Service mind and very un compotable
Okay 4.8
Pros: The location was great
Cons: This property was aquired by diamond resorts and is the next step in scamming a new demographic. https://www.thestreet.com/story/13624491/1/is-apollo-returning-to-its-junk-roots-with-its-acquisition-of-diamond-resorts.html
Excellent 10.0
Excellent 10.0
Pros: From the incredible concierge and front desk staff to the warm service and incredible food poolside to the ultra-luxury modern (but not in a cheesy, cheap way) rooms that were comfortable and expertly furnished they did not miss a spot. I would recommend it as the #1 hotel in Honolulu hands down
Excellent 8.5
Pros: Staff helpful though it did take half hour to find the reservation. Clean and extra nice room. Primo location
Cons: Very pricey even for Waikiki. Extra loud bar area
Excellent 9.7
Pros: The Modern is off the beaten trail and appreciated how relaxing the atmosphere was. The pool area is beautiful and calm, and if you need to relax further the sunset pool is just the ticket. All restaurants and bars are excellent in the Modern too.
Excellent 10.0
Pros: Staff was excellent
Cons: Beds could have been more comfortable
Good 7.1
Pros: Beautiful hotel. Study bar is nice with good cocktails, rooms are nice and housekeeping is good. Difficult to find space at pools and they don't have chairs on the beach. During peak times like Christmas / NY it makes it tough to secure space. Service at the restaurant by the pool was very slow. Painfully slow... I would return but challenged to stay there again @ $500/ night unless everything is perfect.
Excellent 10.0
Pros: Love it. Honolulu is known for old resorts and hotels. Modern's building isnt really new, however, all the internals have been renovated so that it feels "modern". Great stay for young hip couples.
Cons: Parking is a little expensive. $35 and they charge you everything you get your car in and out. Other than that, we had an awesome experience.
Excellent 10.0
Pros: I love everything about The Modern Really cool friendly atmosphere, all the staff are super nice. The room is very clean, modern, crisp, has pretty of room. Our partial view room had a nice balcony and as suggest had views to the left of the water. Great TV and selection of channels, coffee maker. Very well sound proofed Bathroom is large, great shower. Room service is fantastic, actually its the same menu available in the pool area, perfectly prepared and very high quality. The pool areas and bars are amazing The is away from the Main part of Waikiki, overlooking the marina, making it less busy and more relaxing Do yourself a favour and book in
Cons: Not sure, maybe the bed is a little firm. Just being picky
The Modern Honolulu - Honolulu
Rated #6
7.8
Good 7.8
Based on 560 reviews
Details
Reviews

Cleanliness
8.0
Comfort
7.8
Facilities
7.3
Location
8.5
Overall
7.1
Overall 7.7 Good
Based on 1,548 reviews
Cleanliness
8.0
Comfort
7.8
Facilities
7.3
Location
8.5
Overall
7.1
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
7.9
Comfort
7.7
Location
8.4
Services
7.5
Staff
8.3
Cleanliness
8.8
Comfort
8.5
Facilities
8.2
Location
8.8
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.1
Comfort
7.9
Location
8.6
Overall
10.0
Services
7.4
Cleanliness
7.8
Comfort
7.7
Facilities
6.0
Location
8.5
Overall
4.0
Cleanliness
8.2
Comfort
7.9
Facilities
7.1
Location
8.5
Overall
6.7
Cleanliness
8.1
Comfort
7.7
Location
8.4
Services
7.3
Staff
8.6

Excellent 10.0
Excellent 10.0
Pros: Free airport shuttle
Excellent 10.0
Pros: Great experience and services
Cons: None
Excellent 8.0
Pros: We liked that the location given we wanted to be close to the airport so we could catch our early flight the next morning. Rooms were clean and comfortable and the pool was the perfect size for our teenagers.
Cons: The beds were a bit uncomfortable but not significantly so.
Good 6.0
Pros: Friendly staff and proximity to the airport
Cons: They claim 24/7 airport shuttle but it doesn’t start until 7am. We had an early flight and ended up walking to the airport because taxis were limited. Thin walls between rooms and we were given two queens instead of one king (which was fine but not what we reserved.)
Mediocre 2.0
Pros: Blaming the pandemic to gouge people is wrong. Corporate executives should wear shirts identifying themselves in public so that we can spit on them.
Cons: Blaming the pandemic to gouge people is wrong. Corporate executives should wear shirts identifying themselves in public so that we can spit on them.
Excellent 9.0
Pros: Location
Cons: People loud by the pool.
Okay 4.0
Pros: Convenient location, very close to the airport.
Cons: Room had a king bed and sleeper sofa. When we went to open sleeper sofa there were no linens, nowhere in the room. Had to call front desk 3 times before they finally brought them to our room.
Good 6.0
Cons: The $30 a night for parking should have been made more apparent prior to booking.
Good 7.0
Pros: Near airport
Cons: Staff wasn’t friendly. Shuttle to airport not available
Excellent 10.0
Pros: Overall, the hotel was very clean, decorated tastefully and it was quiet.
Cons: At first it's very hard to find the hotel. I had to circle around twice to figure out how to get to the main entrance. Some better signage would be good. Also, and this is nitpicking, it would be nice to have some sort of guide for the television.
Excellent 9.0
Pros: Most convenient for me, closer to stores, gas station,food,and the all time Aloha swapmeet...
Cons: Extra handicap parking...
Excellent 10.0
Okay 5.0
Pros: I liked the location.
Cons: They did not serve complimentary breakfast.
Excellent 10.0
Pros: I selected this hotel because it was near the airport and reasonably priced. I enjoyed the pool and amenities.
Okay 4.4
Excellent 10.0
Pros: Location close to airport and pearl harbor. Storied bags for free while visited pearl.
Cons: No
Excellent 10.0
Pros: cleanliness & customer service
Cons: No
Okay 5.2
Mediocre 2.0
Pros: Location and affordability
Cons: Parking was $30 a night. The room we were put in was next to a room that had people laughing yelling and playing music until 5am both nights. My husband and I complained to the front desk 6 times about the room next to us, without the people stopping.
Okay 4.0
Pros: That location near the airport was good
Cons: Hotel old and kind of dingy
Excellent 9.6
Excellent 10.0
Pros: Great staff and security
Cons: Daily parking fee excessively expensive
Excellent 8.0
Pros: I liked the staff. The location was also a positive.
Cons: With the virus a free shuttle was NOTincluded. The restaurant wasn't open. I understand but those were features that I wanted. Taking taxis added a lot to the bill. This should be mentioned somewhere.
Okay 5.0
Pros: Proximity to airport
Cons: They advertised a free shuttle service to the airport online when I bought my ticket on the 10/29/20, when I got there on the 30th they stated due to COVID that service is discontinued. So they are fraudulent in their services provided and hotel perks.
Okay 5.0
Pros: It worked for a last minute booking.
Cons: Parking was ridiculously expensive at $30. Beds were not really comfortable. It was more of a motel than a hotel. Even with the pandemic overall it wasn't comfortable experience. They need to upgrade their bedding, beds, showers, etc. Just outdated
Poor 1.0
Pros: Location near The airport
Cons: This place is a dump. I had to clean off the lamps, furniture and the AC unit. at least 2 inches of dust and dirt. The king size mattress needs to be replaced.
Mediocre 3.0
Pros: Proximity to airport
Cons: Covid has caused shuttle to stop running. Poor communication regarding this. Did not appreciate having to get a taxi after a long day of travel.
Okay 4.0
Pros: The bathtub and location.
Cons: There was no shuttle and no restaurant on the premises
Poor 1.0
Pros: Worst hotel un the world. This is saying a lot, as I have been in some pretty nasty hotels located in poorer countries around the world while traveling as a Marine.
Cons: The whole experience.
Good 6.0
Pros: Location near hotel and free airport shuttle.
Cons: Wallpaper was peeling off bathroom walls.
Good 6.0
Pros: Staff helpfulness
Cons: Mattress qualify, very dated rooms
Mediocre 2.0
Pros: accessibility
Cons: Very poor staff-Front desk rep was resentful to our checkin, was impolite and didn't want to answer basic Qs.They messed up our parking card validation and it required us to walk across the hotel.On 12/31 lectured to come 2 front desk on parkvalid. issues
Poor 1.0
Pros: Nothing
Good 6.0
Pros: Location and shuttle to airport
Cons: Beds not comfortable. Carpet old. Needs updating.
Good 6.0
Pros: close to airport with transfers included; gift shop and vending machines for access to snacks and beverages; close to bus stop
Cons: kind of in industrial area with highway noise nearby; no breakfast included; high room rate
Good 6.0
Pros: Close to airport
Poor 1.0
Pros: The Shuttle Driver leaving the Hotel was the best part.
Cons: My entire family became ill after a few hours in the room. Watery eyes, runny noses, burning throats. We checked out Tuesday and went to our Doctors the next day and they said we were exposed to Mycotoxins from Mold. Still sick today. Not happy.
Good 6.0
Pros: Proximity to airport
Cons: Somewhat dated Too many flies around the pool
Good 7.0
Pros: Quiet and comfortable.
Cons: Restaurant didn't have much variety.
Good 7.0
Pros: Coat
Cons: Dated decor. Distance from Waikiki.
Okay 5.0
Pros: Proximity to airport
Cons: Even though they are 5 min away, shuttle pickup took 30 min of waiting. Beds are ok for a night but not great long term.
Okay 4.0
Pros: Proximity to airport
Cons: Bed was awful. Room was a bit updated.
Okay 5.0
Pros: Convenient
Cons: Heavy security presence. Police there because of in room theft.
Good 7.0
Pros: Airport location, free airport shuttle , they keep the gift shop open late so you can grab a snack before bed if you arrive in a late flight .
Cons: Price was high because its close to airport and there are few choices ...but it met our needs and we're satisfied
Okay 4.0
Pros: It was convienent.
Cons: Room was loud/noisy. Bed was hard.
Okay 5.0
Pros: If you need to stay close to the airport then this works.
Cons: The restaurant wasn't open but they share staff with the Best Western down the street??? Very odd so we ended up getting Papa John's pizza.
Poor 1.0
Pros: Location
Cons: Requested handicap room close to elevator and received room 2 buildings away. Staff was NOT accommodating.
Okay 5.1
Pros: Shuttle service was friendly and efficient, rooms were in reasonably good condition and looked clean
Cons: Late in the evening we noticed MULTIPLE small cockroaches emerging from under the bed, leading to a sleepless night. Reception did not appear surprised at all when this was reported the next morning.
Okay 5.1
Cons: $30 Parking charge is excessive. Rooms are dated and overpriced. Major battle with a guest at the front desk with police called to evict him. He was out of line but still a really uncomfortable situation.
Poor 1.0
Pros: It was close to the airport
Cons: Bathroom had hair in it. Gift Shop lady - night shift - was so rude & dismissive when asking for a simple clarification of the direction given to my room Flight delayed 16 hours. Front desk staff completely unable/ unwilling to provide options & rude
Excellent 10.0
Cons: Parking too expensive!!!!!!
Excellent 8.2
Cons: Close to airport, free shuttle
Poor 1.0
Pros: The staff were friendly.
Cons: Pretty much everything with the exception of the staff
Excellent 8.8
Pros: Great place to stay when you need to catch a flight out of the Honolulu airport - very close with a 24x7 shuttle service.
Good 7.7
Pros: Convenient to airport, free shuttle, friendly staff, clean rooms
Cons: Few food choices in area, traffic noise
Excellent 10.0
Pros: Fast easy check in. Clean room. I stay here a few times each year. Its convenient. Never used any of the amenities besides the bed.
Cons: Parking should be free with room but it's not
Good 6.2
Pros: I was only there overnight and at that it was a short night. In general the accommodations were adequate although there was a long walk to the room and some inconvenience since it was in a separate building.
Cons: Check in seemed very slow.
Excellent 10.0
Pros: It was very clean and close to air port and close to Pearl Harbor we were at the end of our vacation and only had one day before catching our plane so it was very convenient. Everything about the room and lobby was nice.
Cons: We arrived at 2:30 just off a flight and the restaurant was closed. And in the evenings it was only open certain days so you had to go a block down the street for dinner. Both places were closed for lunch.
Excellent 9.4
Pros: Having stayed at three Honolulu Airport hotels for business purposes, this is clearly the best choice. The rooms are spacious and quiet. The restaurant is open daily. The gift shop is well stocked and large. Transportation to and from the airport is excellent.
Cons: I found little to dislike about my stay.
Mediocre 2.0
Pros: Clean room and beds
Cons: Airport Shuttle took over an hour to pick us up from airport. Hotel is old and walk to the rooms is very long.
Airport Honolulu Hotel - Honolulu
Rated #7
7.7
Good 7.7
Based on 1,548 reviews
Details
Reviews

Cleanliness
8.2
Comfort
7.9
Facilities
6.2
Location
7.9
Overall
7.3
Overall 7.7 Good
Based on 1,189 reviews
Cleanliness
8.2
Comfort
7.9
Facilities
6.2
Location
7.9
Overall
7.3
Cleanliness
6.0
Comfort
4.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
6.0
Cleanliness
8.0
Comfort
7.8
Location
7.8
Services
7.5
Staff
8.5
Cleanliness
7.0
Comfort
5.0
Facilities
3.0
Location
4.0
Staff
5.0
Cleanliness
6.6
Comfort
7.0
Facilities
8.0
Location
7.3
Overall
8.5
Cleanliness
8.2
Comfort
7.9
Location
7.8
Services
7.5
Staff
8.4
Cleanliness
8.2
Comfort
8.1
Facilities
7.0
Location
8.1
Overall
7.0
Cleanliness
8.5
Comfort
8.1
Facilities
6.0
Location
8.2
Overall
6.0
Cleanliness
8.2
Comfort
8.0
Location
8.0
Services
7.2
Staff
8.0

Okay 4.0
Pros: Ok
Cons: Hotel under a major freeway. Unbearable noise.
Good 7.0
Pros: The comfort of staying there. I doesn’t feel like other places where it feels like your always being watched from employees. Here feels like your at home, we were able to relax in comfort. The surrounding of the hotel were clean.
Cons: They need to have more handicap parking on the bottom floor and the parking stalls needs to be a little more wide. The breakfast was ok but could be way better. The pool needs to be bigger and they need to add a jacuzzi.
Good 7.0
Pros: Great location by the airport. The staff was super friendly and efficient.
Excellent 10.0
Pros: Nice and clean, staff was friendly, room was nice
Cons: I like it all
Excellent 8.0
Pros: If you’re looking for a decent place to stay in Honolulu and not pay an arm and leg, this would be it. Hotel was clean and staff was very nice. Location is centralized and close to the airport, so beneficial if you plan on traversing the island. Loved that they offered airport shuttle, breakfast, and covered garage parking. The downside is the bed was not very comfortable and disappointed that they charged me $75 for a late check out. Overall, I would recommend and I would stay here again!
Cons: If you’re looking for a decent place to stay in Honolulu and not pay an arm and leg, this would be it. Hotel was clean and staff was very nice. Location is centralized and close to the airport, so beneficial if you plan on traversing the island. Loved that they offered airport shuttle, breakfast, and covered garage parking. The downside is the bed was not very comfortable and disappointed that they charged me $75 for a late check out. Overall, I would recommend and I would stay here again!
Mediocre 2.0
Pros: I had the take out package as I left at 6am
Cons: The price a little hugh. However the location, shuttle, room and staff were great.
Excellent 9.0
Pros: That it provides shuttle to the hotel and airport.
Cons: Everything was great.
Excellent 10.0
Pros: Location
Cons: Noise Outdoor pool
Excellent 9.0
Pros: I was pleasantly surprised! We needed a last minute hotel close to airport. wasn't sure what to expect at tbis hotel, but we were very happy. Perfect for our overnight stay. We were on the 7th floor. Clean room, and Awesome FREE breakfast.
Excellent 10.0
Pros: The staff was extremely friendly, helpful and courteous. The hotel offered an excellent full continental breakfast in the morning.
Cons: The hotel had issues with both of the elevators all four days that we stayed. On our last day we had to take 12 flights of stairs down to the lobby carrying our luggage.
Excellent 8.0
Pros: The location and shuttle to the airport and free breakfast. We arrived late evening in HNL and was too tired to get rental car and drive. Just hopped on the shuttle and check in and sleep. Also, no resort fee.
Cons: It is next to a busy freeway.
Good 7.2
Excellent 10.0
Pros: Proximity to airport, clean and nice, very good breakfast included, very reasonable price, great value.
Cons: Building showing its age, due for renovation.
Excellent 10.0
Pros: It was very close to the airport and I enjoyed the free breakfast bar
Cons: N/A
Excellent 10.0
Pros: Breakfast staff excellent and very clean rooms
Cons: Had a lot of trouble finding it outside and sign area so small
Mediocre 2.0
Pros: Near airport , near Enterprise.
Cons: Within arms length of a 3 level expressway (extremely loud). Room backed up to an industrial site( 10 feet away) with a loud pump going all night. only 2 spots allotted to drop bags off a very busy highway. Basically, a one star lipsticked to be a 2 1/
Okay 5.0
Pros: The staff was very polite and friendly.
Cons: Not enough front parking when checking in.
Excellent 10.0
Pros: For 2.5 stars, the amenities were incredible. One of the best hotel gyms I've traveled to, high quality free breakfast, and a nice outdoor pool. This place deserves 4 stars for amenities,but the room quality would bring this back to a 3 star. Def not 2.5!
Cons: Room quality was average
Excellent 10.0
Pros: The entire staff at the hotel was courteous, friendly and very helpful. This was my second stay and it felt like coming back to stay with family. Enjoyed my stay. Thank you!
Cons: Wish there was a bellman to help with the luggage, etc. The shuttle driver help me with my luggage even though I was not utilizing the shuttle.
Good 7.0
Pros: Great location to airport. Clean and comfortable for a quick stay before an early flight. 24 hr shuttle service every 30 minutes which was helpful.
Cons: Tub needed replaced but the rest of the bathroom was good. Bed linens were nice.
Good 7.0
Pros: Shuttle, breakfast, close to airport.
Cons: Old, undesirable view.
Okay 5.0
Pros: Location near airport. Good transportation. Breakfast.
Cons: Needs remodeling
Good 7.0
Pros: Location to the airport. Very convenient for a 1 night stay.
Cons: The only hassle was lugging suitcases up 1 flight of stairs.
Good 7.0
Pros: Proximity to Airport
Cons: You hear the nearby highway!
Mediocre 3.0
Pros: Not much to like, but it does have the following going for it: - Close proximity to airport. Great for unplanned overnight stays and delayed or cancelled flights. - Free shuttle to airport. - Close to restaurants and convenience stores. - BW brand.
Cons: DECEPTIVE. We thought our room was going to be great for the price, but the cheap rooms are old, motel-like and open to the street, while the pricier rooms are located in the actual hotel. Our room was pet-friendly and smelled as filthy as it was!
Good 6.0
Cons: very outdated
Good 7.0
Pros: I love that it was close to the airport and that there was an airport shuttle.
Cons: I was put in the garden area on the 2nd floor and was not told when I checked in that I would have to carry my luggage up anflight of stairs. I had 2 bags and a carry on bag and had to make multiple trips. There should at least be a ramp or something!
Good 6.0
Pros: It's close to the airport which was the requirement. There was a shuttle bus to and from the airport. However, I wouldn't like to spend more than 1 night there.
Cons: The traffic noise was loud. The food was expensive for the quality.
Okay 5.0
Pros: Convenient to the airport. Front desk staff very courteous.
Cons: Lots of road noise in room. Shuttle drivers extremely grumpy. Morning shuttle was very, very overcrowded, no where for my handicapped daughter to sit. Luggage blocked the aisles. Shuttles only run every half hour.
Good 7.0
Pros: Ease of access to the airport
Mediocre 2.0
Pros: The shuttle to the airport. Proximitty to the airport. Rooms are relatively clean.
Cons: The windows are as if they are not there at all. All the trafic noise from the highway gets into the room. It was very noisy. Also house keeping keeps banging on the door from 8 am eventhough i put up the do not disturb sign!!!
Good 7.4
Pros: Most things were decent.
Cons: The hotel is only 1 mile from the airport. That's why we picked it. So we could sleep and get on our next airplane the next morning with as little hassle as possible. After I called the hotel it took well over 30 minutes for the shuttle to show up. That is a long time after a long flight while standing in the heat with small children on a median between 2 roads. Another couple was waiting for our same shuttle and they said they were there over an hour. Morning shuttle was great but the pick up from the airport was way too slow considering its only a mile. For the price we paid it would have been nice to get a free breakfast. It's an airport hotel. That should be standard in my mind.
Excellent 10.0
Pros: The staff was very freindly and helpful. The shuttle driver drove us to and from the airport and was helpful and friendly. We stayed for only a day on vacation. The next day we were traveling to another island. We didn't want to take our luggage site seeing so they held onto our luggage for no charge. I will definitely be staying there again.
Good 6.0
Pros: No problem with the front desk staff. That's about it
Cons: The heater and bathroom fan didn't work and they never came to fix it after saying they would. The bathroom tub was rusty.
Okay 5.0
Pros: Free airport shuttle
Cons: Rude staff. Not worth the money. Loud traffic. Really ugly area.
Mediocre 2.6
Cons: Ac was bad
Best Western The Plaza Hotel - Honolulu
Rated #8
7.7
Good 7.7
Based on 1,189 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.7
Facilities
7.0
Location
8.5
Overall
7.5
Overall 7.6 Good
Based on 712 reviews
Cleanliness
7.7
Comfort
7.7
Facilities
7.0
Location
8.5
Overall
7.5
Cleanliness
6.0
Comfort
10.0
Facilities
10.0
Location
6.0
Overall
6.0
Cleanliness
8.0
Comfort
7.3
Facilities
7.3
Location
8.0
Overall
8.0
Cleanliness
7.5
Comfort
7.7
Location
8.4
Services
7.3
Staff
8.2
Cleanliness
6.6
Comfort
6.0
Facilities
6.6
Location
8.0
Staff
7.3
Cleanliness
8.5
Comfort
8.5
Facilities
8.5
Location
9.0
Overall
9.0
Cleanliness
7.8
Comfort
7.6
Location
8.2
Overall
10.0
Services
7.3
Cleanliness
7.6
Comfort
7.8
Facilities
8.0
Location
8.7
Overall
8.0
Cleanliness
7.8
Comfort
7.7
Facilities
4.8
Location
8.7
Overall
6.0
Cleanliness
8.2
Comfort
8.2
Location
9.0
Services
7.9
Staff
8.5

Excellent 9.0
Pros: Everything
Cons: Everything
Mediocre 3.0
Pros: It¿s location
Cons: The room smelled musty. It looked dated. Hotel staff took 45 minutes to admit me due to other clients.
Excellent 9.0
Pros: I stayed before and after the reopening of the floating restaurant that is attached and is hands down a different vibe and atmosphere with and without connecting restaurant. Not only having really good local food but at a great price as well. As a side bonus if you want you can get fish food from front desk if you have kiddos or kids at heart who may want to feed the koi fish that swim around perimeter of restaurant. All in all 9 out of 10 with restaurant now open. Whereas prior it was a 6 or 7. Overall wonderful experience.
Cons: No ice machine or other amenities due to COVID even though being charged for some if not all of them if they lowered the fee it would be understandable.
Excellent 9.0
Pros: Both location and room
Excellent 8.0
Pros: The daily room rate was good. The location is very central. The renovations to the rooms are comfortable.
Cons: The amenity package ($18/day). Mainly purchased for the internet but if staying more than a day, kind of pricey.
Mediocre 2.0
Excellent 8.0
Pros: This hotel was great for me because I am not the type pf person who wants to spend all my vacation doing everything linked to the hotel. So resorts are not one of my favorite places to stay. I am also not very much of a beach goer. In fact, I don't even know how far it was from the beach. I loved that it has an old time feel to it. It's not flashy, but nice and homey. And has the laid back welcoming attitude that the islands are renowned for. Like going to your favorite middle class relatives' house just to hang around. Just note that, if you are in a hurry this is probably not the place to stay. I especially loved the Japanese garden setting of the courtyard that the Pagoda Restaurant shares with this hotel and the Koi pond! So many Koi!
Cons: Along with the Hawaiian home feel and the more reasonable price point of the room, comes some side effects. The maintenance of the facility is also like your favorite middle working class relatives' house. Expect older fixtures and older style furniture in the room with repairs that keep the place functional but not necessarily the best they can be. It also was kind of hard to communicate with the front desk in person because of the COCIV precautions that every one in dealing with.
Excellent 10.0
Pros: kitchenette microwave
Cons: no kamaaina price
Okay 4.0
Cons: The bathrooms were horrible. Crazy small showers. You can tell it’s old and not well kept
Okay 4.0
Pros: Koi pond was beautiful
Cons: Bathroom in room was dirty, location wasn’t what we expected, restaurant closed had to make reservation to use pool which is very small
Excellent 10.0
Pros: The property is an older hotel, remodeled nicely and very clean! The bed was very comfortable and the room was very quite considering it was just across from the entrance and elevator..
Cons: The only thing I didn’t like was having to get an appointment to use the pool, understandably so due to covid, but with the very nice beach in walking distance it didn’t really matter.
Good 7.0
Pros: Solid location with parking readily available in a parking garage
Cons: Elevator card scanner would be a hit or miss.
Excellent 10.0
Mediocre 3.0
Pros: Soft comfortable beds
Cons: The location and the smell was bad. Smelled like smoke and the carpets was filthy and gross
Mediocre 2.0
Pros: It was just ok
Cons: Too many hidden fees, and not enough protection for customer, because damages are not taken care off, and customers are getting blamed for broken items, that were broken already. I mean, who the hell checks the Alarm clock to make sure it works?
Mediocre 3.0
Pros: nothing was to like about the hotel...
Cons: If you like your room to smell like mold, have mold on the drapes and roaches running around your bathroom its great. Area is sketchy!! Its not what you think when you see "waikiki" 3 cars broken into while staying. They are not doing house keeping at all
Excellent 8.0
Pros: Location, checking process were great A plugged bath tub in a upstairs unit caused water leaking through our bathroom exhaust vent through out the night that made a big mess over our toilet Maids were very slow to respond for extra towels for clean
Cons: Just the delayed maid service
Poor 1.0
Pros: Nothing
Cons: Drug addicts outside using drugs. I felt very unsafe.
Excellent 8.0
Excellent 9.0
Pros: Really enjoyed the stay here. Very homey-- home away from home. Parking is convenient and free across the street. Loved the in room sink by the bed. Made it really nice when you need to brush your teeth or wash your hands when bathroom is occupied.
Cons: Elevators really small and some really dumb people trying to enter elevator even when social distancing enforced.
Excellent 10.0
Pros: Friendly,accommodated my request, Restaurants/Bar was open and love the fish pond area.
Good 6.0
Pros: I like the location and that I was able to extend my stay when I needed to..
Cons: I did not like that the cleaning up and the restocking of towels and toilet paper was not automatically replaced
Poor 1.0
Pros: It was all bad
Cons: Employees s
Excellent 9.0
Pros: great location. Walmart, Sams Club, and Ross across the street. Shopping center w/ grocery store 5 minutes walk away. walgreens 3 minutes walk. Had 2nd sink outside bathroom w/ counter space, frige and MICROWAVE OVEN.
Cons: carpet looked dirty; didn't want to walk barefoot.
Excellent 10.0
Pros: All You Can Eat Breakfast buffet for $9.95 is cheaper than ordering ala carte even at any nearby eateries. i love fried rice for brekky. Way Cheaper than Alamoana Hotel that is connected to Alamoana Center, Pagoda is only three blocks to Alamoana Center, but half a block to Walmart, Sam’s Club and Don Quixote. We chose Pagoda because it is near shopping, eateries and $2.50 The Bus all across island.
Cons: For the very cheap price, you adjust your comfort for the steal of a deal. Nothing you could have done better except lower price even more.
Good 7.0
Pros: Love the fact is was close to many stores and the shuttle takes one to waikiki.
Cons: Did not like the fact that I lost two nights of sleep since I woke up every 1/2 hour because the toilet made a high pitch noise and the only way to get rid of it was to flush the toilet. made the next two days very tiring to run around.
Good 6.0
Pros: Proximity of everything important during our visit
Cons: shower stalls too small
Excellent 8.2
Pros: Friendly Staff, Clean Room.
Cons: pool closed,dvd machine broken, had to wear earplugs because of noisy A/C unit. Parking is confusing and hard.
Excellent 9.0
Pros: Comfortable rooms and ice hospitality
Cons: Nothing
Okay 5.0
Cons: Front office staff was extremely rude
Good 6.5
Excellent 10.0
Pros: Good location, very walkable.
Cons: Outdated but very clean and functional.
Excellent 8.0
Pros: Room with appliances good! Location was perfect!
Cons: Elevator too small!
Excellent 9.0
Pros: Staff was awesome very accommodating
Excellent 10.0
Pros: It's located very conveniently next to lots of stores, the mall, the beach and great restaurants. Everything is easily accessible by foot.
Cons: None
Mediocre 2.0
Cons: I was awful, because there was a big cockroach in the room. so while did not feel comfortable in the hotel.
Mediocre 3.0
Pros: Location is convenient
Cons: Extremely dated for the price. Tried to charge for everything. Parking should be included for such a crappy hotel. I requested a late check out at 1:00, they sent security as I was heading out at 1:02. Unnecessary procedure!!!
Good 7.7
Pros: OK. This is for the traveler/family on a budget. We had to unexpectedly stay in Honolulu for an extra day and we were able to get a room for about $130/night. They gave out fish food to feed the Koi. The kids and adults liked that. Small store in the lobby that sold water that didn't cost an arm and a leg. They had a kiosk where you could check out movies (for free). Had to use the card key to operate the elevator. I liked that extra measure of security.
Cons: The door was incredibly heavy. If my daughter was in the room alone and a fire broke out, she would have been toast. The bathtub was in terrible shape. Not in the greatest area, but we never felt scared. Not very much on site parking for free, but a parking structure across the street. The rooms and decor are from the 70's. This is not a 5 star hotel, but very acceptable. If you want to be in downtown Honolulu and are a budget-this is a very reasonable option.
Good 6.2
Pros: great location, friendly customer service, ample parking (for $10), wifi included in room, free movie during stay, two refrigerators, great water pressure, beds were comfy- not super hard, but not stiff, there's hot water! :)
Cons: the air conditioner leaked in the room, the stove was great- 2 coil burners, but there was not that much room to put a dish dryer/strainer, the shower head is out of the wall and rusty, the drain in the shower took a long time to drain water.
Excellent 10.0
Pros: the room was ok.
Cons: difficulty checking in. Mom paid for room using her credit card, and hotel staff insisted that I give them the card, which I did not have on me. Very frustrating. We were about to leave, when the manager relented. Totally unnecessary. Ruined our evening.
Excellent 8.6
Pros: The staff were very friendly. Loved its location, everything was walking distance. And that the room had a lot of conveniences like the coffee maker, toaster, microwave and fridge.
Cons: That the Wifi wasn't free. Would have been nice if it was included with the room.
Okay 4.0
Pros: It was a cheap place to sleep for the night.
Cons: That place needs to be renovated.
Mediocre 3.0
Cons: When I arrived there, the front told me the hotel records did not show my data and kept me waiting for mre than an hour. It is badically local only hotel and tourist shall avoid it.
Good 6.0
Pros: Beautiful restaurant and Koi Pond.
Cons: The room was old looking (not modern at all).
Pagoda Hotel - Honolulu
Rated #9
7.6
Good 7.6
Based on 712 reviews
Details
Reviews

Cleanliness
7.0
Comfort
7.0
Facilities
7.0
Location
7.0
Overall
7.0
Overall 7.0 Good
Based on 2 reviews
Cleanliness
7.0
Comfort
7.0
Facilities
7.0
Location
7.0
Overall
7.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0

Okay 4.0
Cons: No Wifi no trash removal or towel exchange. Have to call a number that no one picks up.
Excellent 10.0
Cons: There was no cleaning service.
Luana Hawaii At Ala Moana Hotelcondo - Honolulu
Rated #10
7.0
Good 7.0
Based on 2 reviews
Details
Reviews

Overall 0.0 Poor
Based on 0 reviews

Oakwood at Waikiki - Honolulu
Rated #11
0.0
Poor 0.0
Based on 0 reviews
Details
Reviews

Cleanliness
7.2
Comfort
6.7
Facilities
5.9
Food
8.5
Location
7.4
Overall 6.7 Good
Based on 1,661 reviews
Cleanliness
7.2
Comfort
6.7
Facilities
5.9
Food
8.5
Location
7.4
Cleanliness
7.3
Comfort
6.0
Facilities
6.6
Location
8.0
Overall
7.0
Cleanliness
7.0
Comfort
6.4
Location
7.2
Services
6.4
Staff
7.7
Cleanliness
6.6
Comfort
6.0
Facilities
6.0
Location
7.1
Overall
6.2
Cleanliness
6.4
Comfort
6.5
Facilities
6.2
Location
7.3
Overall
6.8
Cleanliness
7.0
Comfort
6.6
Location
7.4
Overall
6.5
Services
6.3
Cleanliness
7.3
Comfort
6.9
Facilities
5.5
Location
7.5
Overall
6.0
Cleanliness
7.5
Comfort
7.0
Facilities
5.4
Food
8.5
Location
7.5
Cleanliness
7.4
Comfort
7.0
Location
7.8
Services
6.9
Staff
8.0

Mediocre 3.6
Good 6.0
Cons: Fine for $
Excellent 10.0
Pros: Cause it’s free parking and close to the airport ❤️❤️❤️🙏🙏🙏
Cons: All good 😌
Good 6.8
Mediocre 3.0
Pros: The internet was pretty solid. Free parking for first vehicle, only $10 for additional.
Cons: Room was technically clean but was in such need of repairs, maintenance and paint job it was hard to tell it was clean. No walkable attractions. Bed configurations on Booking don't match what they actually have. ACs are very loud and struggle to keep up with heat. The TVs are a janky wiring mess that have to be a fire hazard. When the TV is on the. The walls and floors are so bare that the TVs sound like they ate in an echo chamber when they are on.
Okay 5.0
Pros: Shuttle service to and from the airport
Cons: Very old rooms. Outdated and completely worn out. Very loud. With 2 queen beds the room was simply too small.
Okay 4.0
Pros: Close to the airport.
Mediocre 2.0
Pros: location
Cons: the sign said 24 hour shuttle service, however, was informed , late, that it did not start until 5:30 am, this resulted in change on travel plans
Poor 1.0
Pros: Its was clean
Cons: One of the staff came in at 4am knocked 4 times then open our door🤬
Excellent 8.0
Excellent 9.6
Good 7.0
Pros: I liked the atmosphere it presented even though the surrounding area is under construction. Other than my a/c being a little hot at first, the night cooled down and I slept great, thank you so much,I will be back soon
Cons: N/a
Excellent 8.8
Excellent 9.2
Mediocre 3.0
Pros: It was clean. Close to airport and had free shuttle
Cons: No cable which meant no TV. In a very industrial area. Walls are super thin. Could hear people in the shower.Rooms are extremely small and the shower was only operating with a tiny drip/spray, absolutely no pressure, broken shower head.
Excellent 10.0
Pros: Well as far as the hotel everyone was very friendly and helpful when asked for assistance. The room was exactly what we needed and also being at a location near the airport.
Cons: None
Excellent 10.0
Excellent 10.0
Pros: The room
Cons: There was no phone And service was really bad
Good 6.4
Excellent 8.0
Pros: I like the availability of free airport shuttle. The room although a bit small is clean. Staff is polite and friendly.
Cons: It would've been convenient to be able to charge my phone at bedside. I had to charge in the bathroom.
Excellent 8.8
Okay 4.4
Excellent 10.0
Poor 1.0
Pros: Nothing
Cons: This is a hotel motel people live there They are up all hours of the day-and-nightThe rooms look like crap the 24 hour shuttle to the airport is not 24 hoursHead to take a taxi back to the airport which I had to pay for. Do not stay here
Okay 5.0
Pros: the staff were friendly
Cons: bathroom was not cleaned properly so I had to switch rooms. Also the price does not seem to correspond to the quality of the hotel. I would never pay what I paid for that room again.
Good 6.4
Poor 1.0
Pros: Nothing we were rudely approached by a man with no hair yelled at me for parking in front of the lobby while it was torrential downpour. I¿m a handicap person with a service animal. Did not help with bags told me to move my car immediately
Cons: The worst room paint peeling, piss inside of the toilet. Shower with no hot water. Sink broken. Refrigerator broken. Black mold. Room flooded up to the door with water. Terrible customer service. Baldheaded man yelled at me for parking close to the lobby
Excellent 10.0
Good 7.0
Pros: Convenient to Departure terminal.
Cons: A few things I didn't like, but for the price it can't be beat. This is a place to sleep, not a resort. Adjust your expectations accordingly.
Excellent 8.0
Pros: It was clean
Cons: Not really
Mediocre 3.0
Pros: Location , free coffee in the morning
Cons: Limited parking, lighting in parking was poor, room door and secure latch broken, bed was not a queen bed as stated it was a full or double bed. Rooms are small. Don’t think that we should have been charged a resort fee for this hotel.
Okay 5.0
Pros: Location was great, parking was hard as we got back after 10 each night. The first night the shower caddy fell off the wall, unfortunately we didn’t get the shampoo till late that afternoon or early evening. We had to leave for a wedding so used
Cons: The parking was hard. The first floor was great for my husbands bad back but it was noisy with the people and cars right outside the door. I wanted to get back my 1 day resort fee but I didn’t want to make a stink
Excellent 10.0
Pros: Loved its location!! Once we got inside, we loved the quiet, warm environment. Loved that there was a restaurant and a bar... both with great prices and great local style atmosphere. Already spread the word.
Cons: Parking when we first reached. Once the restaurant closed, it was okay.
Poor 1.0
Pros: Staff helped me with parking when all lots were full. He removed his own car to help park mine!
Cons: I saw flies in room and bathrooms. There were Lizards/Geckos in the restrooms along with long of lint on the doors. The bathroom was pretty awful.
Excellent 8.0
Pros: Truly nothing fancy, but the staff was so kind and accommodating. It’s right next to the airport located in an industrial area, but it beats the prices of downtown. Worth the stay if you’re on a budget.
Cons: Update the rooms would be nice.
Mediocre 3.0
Cons: Room was smaller than a cruise ship cabin and with no natural light. Bathroom tile grout was not clean. The small amount of furniture in room was old and worn. The final insult is they charge a RESORT FEE! WAY overpriced based on those factors
Mediocre 2.0
Pros: Not worth the money
Cons: Black mold in shower Dust everywhere Dust balls blowing out of air conditioner Not worth the money
Okay 5.0
Pros: Staff was helpful and friendly.
Cons: Furniture was sparse. Could use 1 more small table top. Air conditioning unit was super loud; option for lower fan speed did not work.
Mediocre 2.0
Pros: None
Cons: Location is terrible, Staff is no good. I would avoid this hotel. There are plenty of other hotels available in town.
Good 6.0
Pros: Close to airport.
Cons: Check-out time is 11am. That is too early. Most other hotels use noon as the check-out time. With a 3pm check-in time, I do not understand why their staff needs 4 hours to clean a room.
Okay 5.0
Cons: The cable shouldn’t be specified as limited channels and the pics look nothing like what is actually offered
Mediocre 2.0
Pros: Proximity to the airport and complimentary airport shuttle.
Cons: Had to wait almost 40 minutes to be picked up from the airport and called 3 times to see why the wait was so long. The person at the front desk was extremely rude and it turned out that he was supposed to be the driver, but was filling in for the front.
Poor 1.0
Pros: very dirty environment
Mediocre 3.4
Pros: Nothing
Cons: The hotel was in terrible shape. Paint peeling off the walls in the room. Exterior need cleaning and painting. The iron railing on the balcony around the building was heavily rusted and need repairing and painting
Excellent 10.0
Pros: staff very friendly food good
Cons: no
Excellent 8.0
Pros: Pleasant & quiet
Excellent 9.7
Pros: Great location near airport, nice pool and fire pit. They did ask for money at check in for amenities.
Poor 1.0
Pros: Nothing
Cons: Door locks was broken, shower filled up with water, air conditioner was really loud when on and room very hot without it. People talking and banging all night and a very unsafe vibe. Poor customer service from front desk.
Okay 5.4
Pros: The ac unit worked :)
Cons: Parking was small n the towels were taken n not replaced
Mediocre 2.0
Pros: Nothing
Cons: No
Okay 4.0
Pros: The hotel is located conveniently near the airport and the freeway. Also, parking is free. I would still recommend this hotel for its convenience.
Cons: We were not informed prior that another access to the hotel was available due to the rail project. Also, free parking is great but there is not enough parking stalls. We were lucky to squeeze our little car into a non marked space.
Good 6.0
Pros: Price
Cons: Location and the parking accommodation were bad.
Excellent 10.0
Cons: Well I wish they could put a microwave in there as well.
Okay 5.0
Pros: If and when they had food it was great but most do not have a hot breakfast And that is important for the price they chargeing
Cons: Some of the hotel rooms smells bad, at the bed and a lot of them the carpet is not vacuum good enough especially around the bed area behind the bed looks very dusty That would be a very good improvement Make sure they got little fridge microwave in room
Excellent 8.0
Pros: Free shuttle to airport
Cons: no
Okay 5.0
Pros: Location
Cons: This hotel looks good in the pictures but in reality it is a roadside motel. Super8 is probably much nicer. If you do not mind the appearance of the room and the amenities in the room and if you do not need to shower, I would recommend this hotel.
Good 7.0
Pros: Location for just a couple of nights.
Cons: It is in an industrial area and finding meals was a major problem until we had a car. Other than that, it was a good experience. Certainly an option to Waikiki which is an hour away from the airport and so very busy.
Mediocre 2.0
Pros: Room was fairly good, close to airport
Cons: The staff in the lobby were shockingly rude. They didnt pick up phone for shuttle (I tried for 15 minutes non stop) so I had to walk from airport in dark, started raining. Then allocated cheaper room even though I had paid extra for a queen. Terrible exp.
Okay 5.0
Pros: Only location close to the airport
Cons: The room lock not safe & location a lot of homeless around the area
Good 6.0
Pros: Cheapest option close to the airport.
Cons: They charge a $10 resort fee which makes no sense because this is just a motel.
Okay 5.0
Cons: The environment.
Mediocre 3.0
Pros: Cleanliness, convenience.
Cons: It took over an hour for the shuttle to get us from the airport. Our flight was late and we did not get in until 2:00 am. Very disappointed about this. It took 3 callls - each time being promised they had be there in 10-15 minutes. Crazy!!!!
Good 6.0
Cons: Odd layout for lightning
Good 7.0
Pros: The location near the airport and also free self parking. There is a bar and a restaurant on the premises.
Cons: Hotel was under construction at the time is our stay. A little noisy but understandable. There was also a conflict check out times. We booked online with an email confirming check out time 12 noon. Apparently that's old and now its 11am
Excellent 8.0
Pros: Very convenient to the airport. Simple accommodation suits me just fine. WiFi and airport shuttle is what I needed.
Poor 1.0
Pros: It was close to the airport.
Cons: It's nothing like the pictures, it's under heavy construction, rooms run down, out of date, not very clean, rude staff & not worth the price paid. Thank God I was only there overnight.
Okay 4.0
Pros: close to airport...they have a shuttle...
Cons: noisy & lobby staff were really not aloha friendly...
Mediocre 3.0
Pros: The pillows.
Cons: The restaurant didn't open until 9:00 AM. I had to check out and go to the Best Western for breakfast.
Good 6.5
Cons: Older, needs update
Good 6.0
Pros: Near the airport. We arrived at 1:00am. Got right in. Desk agent not overly friendly, but competent. I thought breakfast was included, but it wasn't.
Cons: Restaurant closed. Tiny room. Queen sized beds only. Hotel is quite old.
Poor 1.0
Pros: The hair I'm my towels and mood in bathroom
Cons: I think the place should be torn down and rebuilt disgusting
Poor 1.0
Pros: When I checked out in the morning.
Cons: Poor location over priced would not recommend or book again.
Good 6.5
Pros: Great location for overnight at the airport with a regular shuttle service
Cons: Very basic, limited services
Mediocre 3.1
Cons: Room was small and needs refurbishing. Parking lot was immediately outside the room door, so lots of people and car noise. A poolside room would have been better.
Poor 1.0
Pros: Nothing
Cons: Filthy bathroom
Poor 1.0
Pros: Very close to airport
Cons: Staff was rude and not friendly. Room was dirty with thin walls. Lots people yelling late at night.
Okay 4.0
Pros: Close to the Airport and Clean
Cons: Look dated, everything looks really old.
Good 7.0
Pros: Nice people, VERY clean room, nicely updated (it's an old building, but very well-maintained).
Cons: 1) Parking is 'iffy.' 2) The restaurant opens for breakfast at 9:00am. WHAT????? 3) The free Internet is so slow (and drops constantly) that it is practically useless. VERY poor Internet service.
Okay 4.8
Pros: Nearby Lagoon Chinese restaurant was really good. Hawaiian Coffee Co. cafe only a short walk from hotel had the best coffee around. Distance to airport was great.
Cons: While this hotel is priced less than most everything else in the area, the cost is still WAY above its actual value. Rooms were mediocre, bed not particularly comfortable, and Wifi NEVER worked.
Mediocre 2.0
Pros: Nothing
Cons: Room too small
Good 6.0
Pros: Close to airport, shuttle service.
Cons: At check-in told there would be continental breakfast- pastries, coffee the following am. But there was only coffee The shower needed industrial cleaning (room 111) black junk. The cleaning crew was helpful with my luggage. Shuttle van doors creaked!
Mediocre 2.0
Pros: Nothing
Cons: Tiny room with paper thin walls. Disgusting smell, location in "condemned warehouse" section of Honolulu. Sink clogged from the start, sheets stained, hair in shower, etc...
Excellent 8.5
Pros: Great attentive staff, classic older motel with courtyard pool. Not a destination hotel; but perfect for airport layover. Free shuttle to airport on the half hour; 24 hrs a day.
Cons: Industrial neighborhood.
Good 7.4
Pros: We needed a hotel for an early morning flight. They offer free shuttle service so that's convenient. I would recommend it for your quick stays near the airport.
Cons: Dated, small rooms
Excellent 8.8
Pros: great shuttle to airport restaurant economical with large portions staff efficient and friendly economical
Good 6.5
Pros: If you get in late and are leaving early for other islands next morning this place works. Pretty bare bones in a kind of light industrial area.
Cons: Staff were great really. Bar near lobby was quite noisy, we were put in a room as far from the bar as possible. Noise was not a problem, thanks guys.
Good 7.7
Pros: We were looking for a hotel close to the airport since we arrived in at midnight. The check in office is open 24 hours, which was very nice. The hotel was basically supposed to be a crash pad for us and that's essentially what this hotel was set up to be. It had basic amenities, wasn't super spacious, but it had a mini fridge and a bed.
Cons: The walls were paper thin do you could literally hear everything in the other rooms, who in made sleeping difficult when other guests started waking up. The room was pretty small.
Okay 5.7
Pros: Airport shuttle was convenient, otherwise average and did the job for one night
Good 6.8
Pros: Close to HNL
Cons: Ok for my purposes
Okay 4.5
Pros: Closer to airport.
Cons: Pricy for a room, nothing on walking distance
Good 6.2
Pros: The location was good if you need a quick place to stay during a layover and close enough to see Pearl Harbor. Great pressure for the shower.
Cons: The wifi was terribly slow. Just an ok bed with no extra pillows and blankets. It's close to the airport, so be prepared for airport noise.
Okay 5.4
Pros: Staff were so nice and friendly
Cons: Felt unsafe
Excellent 8.0
Pros: Rooms are small but clean and staff friendly. Restaurant and bar are on property. Best feature close to airport and reliable shuttle service. I'll stay there again
Excellent 8.0
Pros: It was exactly what I needed - close to airport, 24hr front desk and an airport shuttle. It's no 5 star hotel but you don't pay for that either - it was the cheapest hotel by far and great value for money in terms of an airport hotel staying only one night. The pool was really nice and a nice area to sit and relax. Tea and coffee provided while waiting for the shuttle in the morning was great. Staff were nice
Cons: I Used their contact us form to let them know in advance of my flight details and ask about the shuttle and they never responded. So I didn't realise you need to call them (from the free airport phone) for pick up which meant I had to wait until I realised this. Not a big deal tho but
Okay 4.5
Pros: The goods: Proximity to HNL, shuttle service, price, cold AC and fans in the rooms. It's fine for what it is - a cheap airport motel (but we recommend the Airport Honolulu Hotel instead, much nicer for a few bucks more).
Cons: Didn't like: bathroom tile was gross - felt like I needed shower shoes, no elevator for second floor room, shuttle was slow, old furniture, not all outlets in the room worked.
Good 6.0
Pros: Closeness to the airport and staff very friendly
Cons: Small beds, rooms need updating, need bathrooms for pool users
Good 7.7
Pros: Shuttle service. Clean. Staff.
Cons: Pretty old.
Okay 5.0
Pros: Not there long enough, only there for 7 hours.
Pacific Marina Inn - Honolulu
Rated #12
6.7
Good 6.7
Based on 1,661 reviews
Details
Reviews

Cleanliness
6.0
Comfort
6.5
Facilities
7.0
Location
8.0
Overall
6.0
Overall 6.3 Good
Based on 150 reviews
Cleanliness
6.0
Comfort
6.5
Facilities
7.0
Location
8.0
Overall
6.0
Cleanliness
5.5
Comfort
5.9
Location
7.6
Services
5.9
Staff
6.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
6.0
Cleanliness
5.9
Comfort
6.2
Location
7.9
Services
5.7
Staff
6.9
Cleanliness
6.4
Comfort
7.7
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
6.2
Comfort
6.7
Facilities
4.0
Location
7.9
Overall
4.0
Cleanliness
6.2
Comfort
6.9
Location
7.9
Services
6.8
Staff
6.5

Good 7.0
Pros: I stay in Honolulu 1 week/month and have spent most of it at the Ala Moana. The location is perfect for me because it's about a mile from work. It is quiet at night, clean and staff are very helpful.
Cons: 1. Mandatory 'resort fee' for services I am unable to use. 2. Increasing room rates - inevitable, but still unpleasant, especially for Kama'aina.
Okay 5.0
Pros: It was a 5 minute walk to the beach and right next to the shopping center. Where there is restaurants and stores at easy access. Parking was $30 a night where others was $80. Overall the hotel itself was nice. If I were to stay at this hotel again, I would probably book with the hotel.
Cons: With booking with booking.com its a private managed suit, so it extra for cleaning. Luckily the staff was nice to give us extra trash bags and pick up our trash. However whoever is in charge of flipping the room after the room is used did a poor job. There was a broken lap. Some weird dark stuff in the corner and the sheets were not properly cleaned. I had to wash them just in case in the hotel washer. We also requested for a king bed and got two full beds. Which worked in our favor and out room was a t tad bigger.
Good 7.0
Pros: The hotel is in a primal area. It's in Waikiki which is the downtown area. It's right next to the mall, which is huge. The food court is amazing and so many varieties of food. The hotel has a very nice pool that you can sit and enjoy the sun in. There gym was also nice. I did have a room with an ocean view as stated when I first booked, so that was cool.
Cons: Since I booked the hotel through this app, there was no breakfast included, couldn't check in until 4 pm, and had to pay for parking as well because I booked the hotel through this site. I had requested 2 separate beds and instead it was a full size bed for 2 people. I called the hotel to request an airport shuttle and they don't have one according to the lady at the front desk I spoke too.
Good 7.0
Pros: The room was very much like a regular hotel room with two beds. The decor was dated but nice. There was a little frig and microwave, coffee maker. One plate, one bowl, two drink glasses, two coffee cups, and one wine glass. The small balcony had a glass table and two chairs and an awesome view.
Cons: The toilet stopped working on my 2nd day - the water just didn't fill up in the tank so it wouldn't flush. I called it in and within a couple hours, a very nice gentleman came to fix it - and he fixed the slow-draining sink and he put in a light bulb into one of the bathroom sconces so it wasn't so dark. It would have been nice to have dishes and flatware and matching glasses. At least 2 of everything.
Good 7.0
Pros: Convenient
Cons: Paying for parking
Okay 5.0
Pros: Good location. Staff was great. Parking was great. Good AC unit. Was good that there was a micro, TV, and fridge.
Cons: The toilet leaked all day and night. The shower backed up when water was coming out from faucet. Water pressure was good from faucet in shower but when the shower was turned on the water pressure was not good from shower head. The chairs were dirty. Pillows were small.
Excellent 10.0
Pros: The Bathroom was very nice, it had a big size Tub. Bed was very comfortable and nice. The balcony was worth the price, it was beautiful sit there with my girlfriend and enjoy the view.
Cons: Nothing
Excellent 9.4
Cons: Didn’t know we wouldn’t have any service unless requested during daytime hours. Not run by hotel
Mediocre 2.0
Pros: Nothing - confirmation number from kayak not processes by Lsi, no reservation upon arrival . Had to book my own room with the hotel at twice the price.
Cons: Not using or recommending Lsi resorts to friends
Excellent 8.0
Pros: Convenient location, local hotel staff, free internet, free coffee, nice pool with a view, modern gym, convenience store offers good selection, very safe place to stay, great restaurant with a view with a fantastic happy hour, available laundry facilities
Cons: the sink stopper broke, didn't like the patio door couldn't lock
Poor 1.0
Pros: ala moana mantra staff was excellent!
Cons: worst customer service ever!
Excellent 10.0
Pros: I enjoyed the views and location of the hotel...easy access to the mall
Poor 1.0
Pros: Location was across from the Convention Center, which was best for me. Also, bus service to major places available. Taxi/Uber/Lyft were also easily available. Free wi-fi included and login was secure, good connection.
Cons: No room service as I was sold "departure housekeeping only" plan without any such information at the time of reservation. Also, cockroaches in the room. No coffee/sugar/creamer refill means no matter how many days you are staying, you get one coffee.
Mediocre 3.0
Pros: The Hotel was lose to mthe Shopping Mall.
Cons: I paid for a first class room that was a dump ! ! The shower in the bathroom resulted in flooding the bathroom. The room was owned by a private investor and the hotel was not responsible for any repairs.
Excellent 10.0
Pros: I love staying at the ala Moana Hotel it is the first place I check for availability. Great location to everything the staff is very helpful. Rooms are very nice and the luxury suites are fabulous.
Cons: Wish parking was less but otherwise the place is great
Excellent 10.0
Pros: Daily housekeeping!
Excellent 8.0
Pros: Comfortable room, good beds, nice view.
Cons: Bath sink didn't drain, called but no one showed up to fix . TV remote useless, had to "channel up/down" always. Couldn't just enter channel number. Maid service doesn't get to the room till 3:30/4:00 PM. No room service available. $4 to call from room to a cell with a different area code.
Ala Moana Hotel By Lsi Resorts - Honolulu
Rated #13
6.3
Good 6.3
Based on 150 reviews
Details
Reviews

Cleanliness
3.6
Comfort
4.0
Facilities
4.0
Location
4.4
Overall
6.0
Overall 4.1 Okay
Based on 5 reviews
Cleanliness
3.6
Comfort
4.0
Facilities
4.0
Location
4.4
Overall
6.0
Cleanliness
3.0
Comfort
3.0
Facilities
3.0
Location
3.0
Staff
4.0
Cleanliness
2.0
Comfort
3.0
Facilities
3.0
Location
4.0
Overall
4.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0

Excellent 8.0
Pros: So if you would rather enjoy a cheaper place to crash for a next to nothing price in Honolulu. I would suggest this Apt/house, but I'll warn fellow travelers in advanced if you are sensitive to wildlife or immersing yourself in a place that is secluded in the woods. Well, then this isn't the place for you. If not, then go and enjoy your next to nothing cost stay that includes kitchen, living room, and Direct Tv. You know what, I actually challenge you to find a cheaper means if visiting on vacation is all you wish too do. Enjoy though and safe travels :)
Cons: I enjoyed it all!!!!
Okay 4.2
Pros: Bathroom was clean. It is not only a room, but it has a full kitchen and dining room - shared.
Cons: It was very dirty and very noisy early morning becouse of the roosters and cats.
Mediocre 2.0
Pros: I didn't like anything
Cons: It was so dirty,small,noisy and really far from all beaches
Mediocre 2.0
Pros: I don't know. We didn't get a chance to stay there because they over booked and canceled on us with less than a week to make alternate arrangements. They offered to book us into the Pacific Ohana Hostel so we took it. Wish we hadn't because it seemed to be about equal with a crack den.
Cons: The fact that they overbooked and set us up in a crack den.
Okay 4.6
Pros: We got a room of decent size and a shared bathroom. The owner came with an umbrella to accompany us out of our cab and spare us a welcome tropical shower. Nice location near the Makiki mountain/forest, nearby hikes are possible.
Cons: The place is somewhat old and rundown... Far from Waikiki or even downtown, if that is what you are looking for. Very limited bus service - don't rely on it. No large luggage can be taken in the busses anyway. Taxi to airport or to Waikiki is 40 dollars. Some guy was watching TV and sleeping in the couch in the lobby just next to our room...weird (and a bit noisy). The local environment is not as quiet as one may expect. The local roosters started singing/shouting as early as 3am (the cats too, but they are less noisy). Be sure to carry your earplugs!
Makiki Heights Drive - Honolulu
Rated #14
4.1
Okay 4.1
Based on 5 reviews
Details
Reviews

Cleanliness
5.5
Comfort
5.7
Facilities
4.7
Food
5.7
Location
7.5
Overall 5.5 Okay
Based on 284 reviews
Cleanliness
5.5
Comfort
5.7
Facilities
4.7
Food
5.7
Location
7.5
Cleanliness
6.0
Location
10.0
Overall
9.0
Staff
10.0
Value for money
10.0
Cleanliness
5.1
Comfort
5.8
Location
7.4
Services
5.0
Staff
5.1
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
5.5
Comfort
3.5
Facilities
4.9
Food
8.5
Location
7.5
Cleanliness
5.4
Comfort
5.5
Location
7.5
Services
4.9
Staff
6.0
Cleanliness
4.6
Comfort
5.3
Facilities
2.0
Location
6.8
Overall
2.0
Cleanliness
6.0
Comfort
6.2
Facilities
3.6
Food
3.0
Location
7.9
Cleanliness
5.8
Comfort
6.0
Location
8.5
Services
6.0
Staff
7.4

Poor 1.0
Pros: nothing
Cons: they never answer there phone
Poor 1.0
Pros: Terrible customer service I paid for 3 nights they took my money and did not check me in or answer any of my calls worst experience ive ever had!
Cons: Everything
Poor 1.0
Pros: The view and Location is awesome, 10 minutes walk to the Mall, Beach, it’s on the bus line. The Management via text is fast to assist.
Cons: The room and bathroom was dirty as hell,furniture broken and dated.TV was broken but I don’t watch tv apart from the news. Someone tried to sell me drugs when I was doing laundry and he was trying to pimp his girlfriend also. Some shady characters linger around the door and try to piggy back off your swipe but I don’t let anyone in. Only 1 elevator working for 40 floors. Best tip: Bring cleaning supplies so you can clean it yourself so you can rest assured that everything is cleaned and sanitized.
Excellent 10.0
Pros: The Online management team and the ocean view.
Cons: There’s no front desk here.The place was not clean to my standards but I was gonna clean and sanitize everything again anyway.When I left the room it’s actually cleaner than when I found it. The best part of the room was the view. The AC in the room is new but you didn’t need it at night because you can sleep via ocean breeze.Nice little kitchenette, however the furniture is so dated, whoever painted the room is sloppy and didn’t use any masking tape-brush strokes are on the edges of cabinets, the ironing board is stained, broken lamps, they never vacuumed under the bed, Windows wasn’t wiped down, the previous tenants had kids cause you can see kids hand marks all over the window.The TV worked but the brilliance didn’t work so you couldn’t see the screen, I only used it to listen to the news. As for security, some guys always tried to enter the building behind me and said they forgot their room keys and I would say too bad and lock them out. I told them to call management. All the shady characters around here always have a excuse to get in the building, my girlfriend is in there,my key is broken etc etc. Not on my watch you got to call management which was another highlight of my stay, they’re always quick to answer because I did get locked out of the room and I texted them and I was in the room in seconds. Online management and the view was what made this trip great. Make sure you get a OCEAN VIEW, you go to sleep happy and you wake up happy when you look outside to the Ocean. I was on the 35th floor.
Okay 4.0
Pros: Overall it helped me with the situation I was in.
Cons: I didn’t like a lot .... our room didn’t even have toilet paper... I had to buy my own at the ABC store, our microwave had no glass to balance our food.. sink water didn’t go down.. so we couldn’t even use the kitchen. Needed towels but no one was there to service on weekends because of COVID I understand that but if that’s the case why don’t they give enough so we are set for the weekend? I never had service like this .... ever...
Okay 4.0
Pros: Didn’t like much about this place.
Cons: I didn’t like that we had to kill two huge roaches once entering the room and that there was no extra towels, toilet paper, or sheets to use, which caused us to buy our own. The pillows were stained and bed was super uncomfortable. It was also hard to watch tv bc it kept cutting in and out. Would’ve been great to come back to clean sheets, towels, and toilet paper, but nothing. Probably won’t be coming back.
Mediocre 3.6
Excellent 10.0
Good 6.0
Excellent 9.2
Good 6.0
Okay 4.0
Poor 1.0
Pros: Excellent rating for staff.
Cons: Elevator kept breaking down. We had to walk from the 35th floor to the lobby with a lot of our stuff, our child, and the stroller causing us to be sore for our entire trip. At one point the elevator almost broke down with us in it.
Excellent 8.5
Poor 1.0
Pros: Nothing...
Cons: The elevator did not work, minimum support staff. Room was at a 1 star rate.
Okay 4.0
Okay 4.0
Cons: The bed in room 1404 has to GO!! I accidentally bumped into it and it tore my skin on TWO places I wanted to SUE the owners. The elevators STILL haven't been fixed since we were there two months ago. We actually demand to get our money back!!
Okay 5.0
Cons: Air conditioner was loud and clunky. There was not a single place to sit except the toilet or the bed. Very old and run down.
Excellent 8.5
Excellent 10.0
Mediocre 3.0
Pros: Hot water in the shower worked great.
Cons: The bed was uncomfortable. Springs were coming through. Two twins pushed together. If your knee falls just right it would push them apart. My reason for going to a hotel is to get a good night's rest. I checked in at 1700 I left at 0210
Poor 1.0
Pros: Nothing.
Cons: Dirty, tired and nothing worked. The worst room that I've ever stayed in. Truly. Don't stay here. Non working elevator in a 40 story building. Filthy dirty.
Mediocre 2.0
Pros: the only thing I liked was the view
Cons: check in at a set up table in the garage was a joke, no one is around for questions or concerns. The "kitchen" had basically nothing including silverware and trash cans. Bathroom was a mess and not really clean.
Excellent 8.5
Okay 4.0
Pros: close to where we needed to be. near shopping center. on bus line. close to the hospital.
Cons: old and run down. only one elevator working on a high rise. no one to check you in until 4 pm. had to store luggage at another hotel.
Poor 1.0
Pros: Nothing
Cons: Elevator is not working very frequently in this 40 stries building
Mediocre 2.0
Pros: Close to where I had to be
Cons: The elevators broke down twice, two days in a row. Had to walk down stairs. They charge 25$ for their parking services even if your car is there for 2 hours. No discount or any type of remorse with the elevator breaking down.
Okay 5.0
Pros: The room was nice.
Cons: The fact that you have to pay for parking. Maybe it’s because every other hotel I’d been to had parking for guests since they already paid for the room but I disliked that. Also I feel that the extra $15 charged so have been included in the
Good 6.0
Pros: The location is awesome and the price was great for Waikiki.
Cons: One of the elevators was broken so waiting for elevators was sometimes lenghty. On 3rd day the operating elevators was broken so I had to climb 39 stories worth of stairs. Limited serice hotel
Poor 1.0
Pros: Nothing it was a rip off
Cons: Everything
Okay 5.0
Pros: Close to airport
Cons: Had to wait for staff member for check in. 15 minutes. Had to pay $15 resort fee. Had to pay $25 parking fee. Old tired high rise. Only one working elevator. Water was shut off next day for 6 hours.
Okay 4.0
Pros: The view was absolutely gorgeous and the AC worked great.
Cons: Mattress wasnt very comfortable, construction bring done on elevator which is very small. Get crammed with people and takes forever to come up and down. Parking is an extra $25 unless you want to find parking on the street.
Poor 1.0
Pros: That it was in Hawaii
Cons: Worst hotel I’ve ever been too. No present staff on location, only security guard who knows absolutely nothing about the hotel. Did my paperwork outside, which I thought was very unprofessional & didn’t even give me an option to self park my
Okay 4.0
Pros: Leaving it
Cons: No reception, no bar, no „Lobby“ - dont tell it „Hotel“ Need a Renovation
Mediocre 2.0
Pros: We liked the View from the room and location. Furniture was falling apart.
Cons: Both elevators were broken and we were on 38th floor. No one there for check-in. Charge 50 for towel.
Okay 5.0
Pros: Location, price
Cons: Only one elevator was operational, a coat of paint would have done the room a lot of good, no clear directions to pool, valet parking was slow and had a hard time finding attendants.
Poor 1.0
Pros: The view was breath taking
Cons: No front desk, they made billing mistakes and over charged. There was no one to clean the room on daily basses. It took 2 days of asking just to get new towels
Poor 1.0
Pros: The view was breathtaking! The walk to the beach isn't very far and there is a Mcdonalds and store conveniently a five minute walk away.
Cons: HOWEVER, we received odd charges on our credit card, trying to get ahold of anyone for anything was a nightmare! They didn't offer room service.
Good 7.0
Pros: Location, the room fit my needs
Cons: One elevator was not working, the other was very slow. There was a resort fee of $10 a day, the hotel website says there are no resort fees. The manager said that she would reverse the charge, it was not done.
Poor 1.0
Pros: The view was beautiful.
Cons: no attendant. Were required to valet park and had to walk a long way with our luggage to the entrance. The valet attendant didn't offer to help us and we were an older couple. 3 times our key didn't work and had to keep going next door to fix the key.
Mediocre 3.0
Pros: Polite digital conversations from staff
Cons: There is no on-site staff. I had to initiate contact the day before "checkin" to find out how to access the lockbox, I initiated a 2nd email to get my lockbox number & code, and AFTER GETTING KEYS I had to initiate a text message to get my room #.
Okay 4.0
Pros: Location. They don't clean room whole time. Only one elevator work & really slow. Staff never around for even fresh towels. Room smell stuffy
Excellent 9.0
Pros: This hotel has awesome city and ocean views. The tradewinds are better than any air conditioning. And the location and convenience to shops, beaches, and activities are amazing!
Cons: When checking in at first, I was given a key to an occupied room. I was glad the patron was wearing some clothing. Also no one was in the management office when I needed them, even during the posted available hours of personnel.
Okay 4.8
Pros: I loved how close it was too the mall and other attractions of Waikiki. The large windows allowed a beautiful view.
Cons: When we first got into our room it was supposed to be a queen bed but we got to very hard twin beds, the floors were still covered in sand, and one of the elevators was broken so it took a very long time for us to get to and from our room.
Mediocre 3.7
Pros: Was close to shopping food and beach. Full kitchenette with stove fridge sink dishes coffee maker and microwave
Cons: Parking A rough driving valet only parking $25 a day Room Very morbid room that looks like you're in the early stages of the sims. Stove dials didn't have markings so you have to guess whether or not you turned it to hot or low. 2 twin beds, thin mattress hard springs, no comforter. Paint peeling from walls. If you are on a floor under floor 30 you have no view. Staff seems clueless. Cupboard door hinges aren't fitted correctly so some doors are stuck open. Very slow elevators. Took an average of 15 or more minutes to leave hotel. There are better places for the price.
Good 7.7
Pros: Room had a great ocean view and very clean.
Cons: Workers could be more friendly and new beds!
Excellent 10.0
Pros: The staff were ultimate professionals, the view was amazing, and you couldn't ask for a better location at the price.
Good 7.3
Pros: The room had a good view of the ocean, and the sunrise was very pleasant. There was a small kitchenette, and although we didn't avail ourselves of it, I can see that it would come in handy for a longer stay. The location was great, right on the main artery of Waikiki. Shopping, dining, and beaches are all easily accessible by foot, or if you get tired, there are frequent busses along the route. Staff were incredibly helpful and friendly.
Cons: Fixtures and appliances were very old and worn, laminate was peeling off of the cabinetry. The shower was tiny. I wanted to make our first night in Hawaii a special one, which Is why I got the 'deluxe' room. Perhaps naively, I was expecting the room to be in better condition for the price. But to be honest, waking up to the ocean at sunrise on your first night in the tropics makes small annoyance about the room seem pretty insignificant
Marina Tower Waikiki - Honolulu
Rated #15
5.5
Okay 5.5
Based on 284 reviews
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