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facilities offered at hotel and room itself was exceptional value for money a little too quiet perhaps
Nice location, good food, health club very good.
The location. Room was very dusty and dirty (Not vacuumed properly). It was a luxury triple!!!
Really super, great value, great situation. the wet room was not correctly designed and we permanently had a wet bathroom floor. very poor selection of sky programmes only news and sport and only 4 terestrial channels not even channel 5!
quality of room was very good, the breakfast was better than most hotels i have stayed in,very handy location to get on with your journey the cost of dinner
very nice and cool place,we love it!!!
We had a lovely room, and an excellent meal and we really enjoyed the leisure facilities. We enjoed the whole experience.
the shower the carpet
The staff were pleasent and helpful, The room was comfy and big. The food was delightful with an excellent choice of wines. although only a one night stay, you were made to feel special
Wow, we had such an amazing stay at The Bear, with all the staff being so friendly and helpful. The food was sensational and our bedroom and facilities were excellent.
Food Brusque staff, tatty rooms.
I'm deaf/blind with a guide dog and the staff were fantastic
Staff were friendly and helpful. No one was too busy to stay hello or ask how my day was, very refreshing and welcoming
food was of a good standard and reasonably priced Lack of heating in main bar,and breakfast ended too early...10 o'clock would be more appropraite
only the food at night and breakfast no heating and no tv also the bed sloped down hill
The staff are friendly, helpful and efficient and the breakfast is excellent! This is a lovely old hotel, ideal for a comfortable and relaxing stay. There was nothing to disliike; the rather old-fashioned decor is part of the charm. There are a lot of stairs which might be difficult for someone not 100% mobile.
friendly staff single room was very small
too many stairs and doors with no offer of help to get to room. rooms decor was very shabby as was the mould round the bath and bath mat
It was close to other forms of transport eg trains busses Heating turned of at 11pm
Nice central location, but room was smaller than I expected. Bathroom was very cramped even for someone my size (I'm under 5 foot). Size of bathroom.
Leaving the hotel Rooms to small , only one small towel , evening meal and breakfast was very poor
Good value basic accommodation, which is what I was looking for and expected. Gunwharf Quay area was lovely - wish I could have spent more time there. Didn't like too much the local bars en-route to main town which was in local vicinity.
The hotel is cery nice but the noise that I have during the night as my room was in the first floor
Staff, bfast, first impressions and location Room, plaster work, upkeep of room
Noise from other residents in night hours
Location was good Rooms very small, toilet almost unaccessable for a six footer.
it was a good stopover hotel in a good location. I left a ladies cream zip up fleece top in room 403. please could you arrange for it to be posted to me - Heather Tilley, 26 Kings Avenue, Carshalton, Surrey, SM5 4NX.
Had to collect towels and pillows from reception as no one was available to bring them to our room. Quality of the room was poor.
Room very clean, staff very helpful Bed was very hard.
The location of the hotel was excellent for my visit The tv kept switching off after 10 mins, couldn't get the internet except with staff's help and this completely ruined my website translation business for those three nights causing me loss of money (the wi-fi alternative in the lobby didn't offer me the privacy I needed), the room was over-heated inspite of lowering the temperature, the pillows were too small, there was a group of Bulgarians who checked out on the last night and they were so boisterous they kept banging doors between 2.30am and 4am it was a nightmare
the rooms were comfortable. the swimming pool and sauna was relaxing.the showers temperature and force of water was very good.
ease of access, parking, catered fopr gluten free diet n/a
The hotel is well located and easy to find. The staff were friendly and helpful - no problem when I asked for a later checkout. Would stay again.
We thoroughly enjoyed our stay and were in awe over your leisure facilities,and we will most defonatly stay again No bad points
Staff is very friendly. The pool is quite small and the jacuzzi was broken.
The improvements to the hotel and dining area are lovely. Very impressed with staff, especially the young blonde waitress who greeted us each mealtime with a smile, asking how our day had gone. Well done
Very comfortable stay at the Marriott. Staff were very helpful and polite. We even got a bottle of wine, fruit basket and chocolates in our room as it was our anniversary which was a lovely surprise. Would recommend.
Location of the hotel was a little far away to local amenities and some more tips on Taxi companies to use would have been helpful.
Excellent sized room & bed. evening meal included None
I got the food to eat in the hotel. That's the only point I can think of. I ordered a muffins in the cafe coffee day counter and I was served two day old muffinn to me Room Heater was not working when I entered the room and I was never told when I was making a booking that room heater will not be available in the summer season. this caused me lot of inconvenience as I went alongwith with my wife and a kid(5 months old). And I was literally shocked by this incident.Please please intimate people what you will offer and what you will not beforehand so that visitor can make decision accordingly whether to stay in your hotel or not
Restaurant and lounge bar area environment very comfortable with the staff very helpful. Bedrooms were in need of refurbishment. No air conditioning in rooms. Bathroom fittings in poor condition. Not the standard expected or seen previously from Hilton Hotels. Being mostly on one level, had a long walk to bedroom. Disappointed not to have breakfast, but could not justify the cost of £16.50 per person extra.
It was nice and comfortable. A little bit too far from the town centre. Needs a little bit more dust cleaning.
The comfortable bed!! Only a small point but I get irritated by small extra charges (bottled water in the room and car park). If you had charged an extra £4 for the room I still would have booked it, but I would have left without the feeling of penny pinching on the part of the hotel.
Room absolutely stunk of stale cigarettes. There was a sign on the door saying it was a smoking room but housekeeping staff in the corridor told us that this no longer applies. However, the room smelt so strong of cigarettes and there was an ashtray in the room. Smell had tried to be masked with air freshener but this made the overall smell worse. We only stayed 1 night to quickly get ready for and attend a wedding otherwise I would have asked for a change of room.
Hotel has a pool and was easy to find and had plenty of parking spaces. Staff were friendly. Breakfast was included in the price Powerful hairdrier provided. The bed was comfortable. The pool is small and quite claustrophobic - an odd shape to accomodate more than 2 adults wishing to swim careful 'lengths'. The jacuzi was noisy and intrusive and I didn't find the swim a relaxing experience - a great shame.
The room,staff,food,very comfortable bed,all in all first class No complaints at all
Breakfast Awful decor, rust in bath, horrible smell in place
None Greeted by beer glass and rubbish on the reception steps.Told on arrival that the room telephone was not working and an offer made to move us to an alternative hotel but no apology. Room ridiculously far away from reception. Bathroom was grubby. No crisps, peanuts or similar snacks available at bar.
breakfast! the chef went out of his way to accommodate me willingly.
Price - Summer Offer for 2 nights bed & breakfast. Our room was upgraded to deluxe. Excellant breakfast. No lift.
Room was very poor, next to the lift that took for ever to arrive!
Pleasant atmosphere, good food.
we only stayed one night so it was just somewhere to sleep staff were very helpful room was cleanand comfy and we went on our way with a good breackfast inside us no complaints at all
easy to find, pleasant room, helpful staff, excellent breakfast. thought chandeliers magnificent....
Breakfast Bar prices
The best location of the city. We had a good dinner there and very good breakfast. The rooms have different locations in the hotel and different prices. If you can, take the most expansive rooms to have a wonderful sea view, even if the rooms on the rearside are also very pleasant . A trip to the first part of the 20th century with modern comfort. No
The staff were all friendly. The room was large and comfortable and the food was of a high standard. nothing
Nice hotel with a good location in Southsea The showers in the bathrooms are under the level of the rest of the hotel
the room was immaculate. staff were friendly and helpful.
Very friendly and attentive staff, coping smoothly with 2 wedding parties as well as normal visitors Chaotic parking
Excellent staff, brilliantly run family hotel
secure family run atmosphere a group of people coming back after drinking, which were very noisy at about 2am.
friendly service and comfortable atmosphere
Staff were really friendly and helpful, had good local knowledge and made us feel at ease None
Friendly and accommodating staff,nothing was too much trouble.The evening menu is good.
Very pleasant, staff very helpful and friendly. bathroom probably needs some regrouting looks a bit tired.
location and friendliness of staff very good breakfast rather small room
I enjoyed the food and friendly staff the room was nice and warm being we booked for winter. none
Location and free parking made it ideal for our weekend. The cleanliness and comfort were first class. The staff were extremely pleasant and the food served was smashing. We would definately go again.
friendly staff, comfortable, nice clean room. great view, excellant breakfast
Service of staff was very personalised and their attention to detail was very obvious. Everyone was really friendly and the room very comfortable. No bad points although the bathroom was small.
Comportable, friendly atmosphere. Good breakfast. Lacked lounge/sitting area to enjoy others company and have a drink.Seemed very late completion of daily cleaning/bed making.
The hotel was lovely, very unique and quirky! None
The room was nicely done and comfortable
Each room was extremely tastefully decorated in a beautiful style. The staff were extremely helpful and friendly.
Excellent friendly staff, beautifully kept hotel.
The staff were very helpful and the rooms, breakfast were to a very high standard. I would have really liked to be able to have my evening meal at the hotel.
The service provided by Ele whilst we were there was outstandingly good, the room was immaculately presented and the bedding and towels were of a high standard. Please pass on our thanks to Ele. The only minor complaint would be the lack of adequate pressure to the hot water supply to the bath in Room 7 - it takes over half hour to fill to around 6 inches deep.
The "nothing is too much trouble" outlook of the staff, the quality of the decor and the location (good access to the main features of southsea)
Confortable Bed, good shower No Mirror near a plug
The hotel is situated in a good position. It was bright and clean and the breakfast was good. We arrived at 2pm as stated on the internet but in reception it says check in 3pm. We did not want feather pillows as we had requested. This was not done till we checked into the hotel. The grouting on the bathroom floor kept coming off as we walked.
the room we had was very spacious and nicely furnished shower leaked and fittings were poor. Toilet was very small & cold! door to our room was not very secure + large gap so anyone could see through.
Very friendly staff and exellent breakfast
Friendly and helpful staff. Luxurious and large bedroom.
Staff were polite, helpful and had good knowledge of surrounding area. Rooms were bright and airey with good decor and en-suite. Rooms were made to look bigger on the website than they actually were. No indication of when the rooms were going to be cleaned was given until they actually wanted to clean them.
Friendliness of staff, cleanliness of hotel and good choice of breakfast. Having parking capacity helps as hotel is situated in small backstreets just of the main promenade and space is restricted. The standard double room is on the small side and more what you'd expect in a B&B establishment (although it was clean and well furnished). The sink in the en-suite bathroom was tiny and difficult to use.
Very Friendly and courteous staff. Excellent Breakfast. Felt the room was a bit small.
The rooms were very attractive, very individual and well appointed. Greeting on arrival was somewhat muted. We didn't realise that we would be staying in the 'annexe' - it didn't matter in the end but would have been nice to be told earlier than when walking across the street. Bathroom a bit small-shower was good.
It was clean, decorated very nicely, quiet, smelt nice and parking was easy. I would rather have had the breakfast facilities in our part of the building - had the weather been awful it would have been not very nice to cross over to the other building for breakfast. There was no hotel information in our part of the hotel either.
Loveley atmosphere. Great breakfast. no
I had a small room and could not sit at the desk/dressing table to work on my computer.
Lovely setting, well maintained, great breakfast and a spacious room - you can tell why it's got four AA stars but it's good value for money too.
Location to ferry port and the fantastic Breakfast good modern and very clean quiet room.
warm friendly staff, good clean room and excellent food
english breakfast was excellent fan in shower was noisy, could hear next door's too
Staff very helpful and frendley nice people It rained at some point on all three days but nthen this England
Breakfast was very good, staff were friendly and the room was nice and clean the room was a bit tight having to squeeze between the end of the bed and the wall to get to one side.
An absolute pleasure. Staff were really help and even managed to provide an extra bed. Would definitely stay again.
A good welcome ,a clean room,a good breakfast and good value The bathroom smelt damp but was ok if window was left open.
A very nice small hotel, excellent service, excellent room Some fittings in the bathroom were not working, but the hotel did point these out, Very disapointed to find no coffee/tea facilities in room, very poor for a hotel charging such high rates.
Excellent, lovely, cosy hotel. Nice room, very warm atmospere. Very difficult to find, no elevator.
The large bath set in the floor of the room was lovely and so was the breakfast. I had a wonderful rest to be ready for a very important day's business in Portsmouth.
Comfort, peace and quite and very friendly staff. Not having a restuarant.
The room was beautiful, the spa bath was a lovely luxury, and the staff were very friendly! No in-room coffee/tea making facilities. It was possible to get it with room service but that would cost. After paying £150 a night, i thought it a bit much to be charged extra for a cuppa in the room!
the room and attention to detail the location needs to be on the seafront and is wasted where it is
Lovley personal service run by 2 top people
The service They change the soap each day even though it is not all used.
Everything was excellant apart from the price Too pricey for the location
The Hotel Staff were very proffesional and efficient, dispite a refurbishment programme currently underway which was being managed well to minimise effect on the guests this was one of the better De Vere hotels I have stayed in. £1 Charge for towels at the pool.
the location was great for us,the room was excellant, clean and comfortable will definately stay there again. Fabulous hotel will go back with our children
The staff were very friendly and the hotel room was clean. As a young couple we found the location excellent.
Clean quiet comfortable. Excellent customer service and good value
The swiming pool and spa facilities even though we had to go out of the hotel to get to this in heavy rain but the staff were nice in the leisure center The doors to some of the rooms were very tatty and looked bad when walking down the corridor so you you wondering what your room would be like , but it was clean and comfortable .
Relaxed atmosphere, and excellent food. First class staff, superb facilities.
i liked the location with shaw ride being that there is a good choice of entertainment under a minutes walk away the only thing i had a personal prob with was the pillow was far too plump i could not sleep with it or with out one so i sent the night chopping between the 2
Very comfortable at an excellent price. Our room, although previously a non smoking room and taking into account that the no smoking policy has now come in, absolutely reaked of smoke. On reporting this to Reception, she offered to send up House Keeping to give it a spray!!!! On opening the windows to let some air in, my Husband and I saw that the area outside the window was covered with cigarette ends. So obviously someone had been continually smoking in the Room. We did in fact hear from another Guest that she had experienced the same problem. She too was offered "The Spray", but she asked to be upgraded, which was infact granted.
Breakfast excellent as usual. Their were major refurbishments going on, no sign to say where reception was, the entrance to the lesiure complex was hard to find. Toilet seat broken obviously had not juest happened so not checking things properly, likewise light flickering in bathroom.
The room could have had a proper clean.. The room was a poor standard.. Not happy at all with this stay at the De Vere. Would not recommend the hotel or the restaurant.
Fabulous room, friendly staff.
Excellent continental breakfast served in a very pleasant dining room (accross the road in Florence House - Somerset House doesn't have either a reception or dining room). Comfortable beds We were give a large ground floor room with a huge bed and large bathroom. In spite of the size of the bathroom there was no bath and the toilet was was in a seperate microscopic cubby hole (I couldn't sit down on the loo and close the door!) We requested a move to another room after the first night and although this was much smaller it was very comfortable. The reality is that both Somerset House and Florence house are little more than glorified B&Bs and at £120/night are over priced.
The family (2 adults, 3 children - 9, 9, 7) shared two rooms during our stay - both beautifully furnished yet with their own distinct style. Attention to detail was marked and the children loved the range of quality conserves available at breakfast. The beds could well be the most comfortable we've ever slept in. Evidently 'boutique' can still be child friendly. Wonderful Sharpen your parallel parking skills - the roads around the hotel can be rather narrow and finding a space a little tricky
The service was terrific. It was nice and quiet (always a plus.) And the breakfast was stellar. Additionally, it was nice to have a place to park our Land Rover Behemoth. I'd recommend adding a small table to the room - we had to snag the occasional table from the hallway to have somewhere to put our laptop. And more space to put things in the washroom would not go amiss.
The rooms we're amazing. Comfortable and cosy. With great facilities. I have no complaints at all.
No good points as we refused the small room with two chairs so called a suite Manager agreed with us to find alternative accomadation. then charged us the full amount for the room £120.00......very disapointed !!
Good price for 3 of us and we could take our labrador with us. Didn't like the glass door into the on-suite. Noise transferrance from other rooms.
Very friendly staff The room I stayed in had a very pink theme, and did not like the fact that smoking was allowed in the shared living room.
the friendly atmosphere, and the cleanliness of the accomodation.. Also, the choise of breakfast menus was a bonus Very busy road it was on, but adequate parking available,and advised by owners of lovely walks within easy reach of the hotel.
Such a well run operation. Made to feel very welcome and at home. No complaints at all
the rooom was a good size with nice decor, freeview television and a power shower. only one hairdryer to share between the rooms.
Friendliness and cleanliness
The couple knew a lot about the area and were always on hand for any questions
Friendly owner who went out of his way to make us welcome and very comfortable room.
Friendly people and a good breakfast Afraid to open our bottle of wine in our room in case we spilt anything on the light carpet/bedding
Hospitality and cleanliness
Good location, facilities of reliable standard and good quality, dinner was similarly up to the Marriott standard.
Being able to check in early; comfortable bed
Ifound the staff very professional in their appearance and attitude. I particuarly did not like the way the breakfast was set up in the way that i thought i did not give value for money, it was poorly laid out and disorganised, lovely cutlery and table lay out though, until you used the cafe mug that you used instead of a cup and saucer, what a disapointment.
The Beauty Salon, Spa and the food was very good! Also the wine! Just a minor comment the welcome book in the room stated that the spa opened at 6:00am on a Saturday however it actually opened at 7:00am.
excellent facilities, pool, steam room etc.
Friendliness of all the staff. Comfort of bedrooms and public areas. Everything about this hotel is well above average
Efficient staff and good facilities Noisy air conditioning unit in my room disturbed our sleep
Staff were ultra helpful. Pool. Upgraded room. Comfortable.
I was on business and working shifts so only spent time eating and sleeping in the hotel. I had asked for a quiet room and this was arranged, food was good only had room service.
Rooms were perfect and the staff was very friendly and hospitabel (especially Juliana!). The roomservice dinner was great and the checkout time (12:00) is very relaxed. This Hotel is very hard to find. Our sat-nav did not match the address and there were no road signs. We searched for quite a long time which was annoying.