Budget Inn of Hayward

Pros: Horrible, horrible, horrible

Cons: When booking, I selected 4 people would be in the room with 2 queens. Upon check in, the owner/manager, says he has nothing available and can't fulfill my room. He proceeds to blame kayak.com (why is this their fault I wonder?) why just want money he says (but he is the one who said what was available to kayak, sounds like he just wants to money..) I ask ok well I have 4 people, who will issue my refund? He then points to a sign stating 'no refunds' and he doesn't know what to tell me about that. Well, I call kayak, and the customer service agent was great. I told her the situation and she said she had to call the hotel to confirm this info. After being on hold 10 min, she returns to the line to say the guy hung up on her and now won't answer. I explain that this guy was a sketch ball and she said "yeah this is strange" and tries for another 15 minutes to call. To returns a final time to say the refund has been issued. I'll never know what happened on the other end of that call, but what I know is kayak takes care of their people.

DIrty

Cons: I had such a bad experience, I'm surprised this hotel was on a travel site. I use hotel rooms at least 3 times per month and booked this one because of the location and the fact the other hotels I usually stay at were either full or priced way higher than usual. There were hairs all over the bathroom - in the tub, on the towels, counter and floor.There were bugs, small ones but we had gnats, moths, and pretty sure the two other ones I saw were baby cockroaches. We were so uncomfortable I went to the office to get my money back but the office was locked and there wasn't anyone inside, there were three signs that said no refunds. When we looked around, there was a huge toenail and other clippings on the floor by the bed, there were wrappers stuffed in the chair, a dirty pair of panties under the chair, a used make-up brush on the bathroom counter and a knife tucked into the cushion of the other chair! We left because we were scared and creeped out. I was with my child and didn't feel safe or that I could even take my shoes off. I wont ever stay there again and I'm disappointed with Kayak for supporting a place like this, I want my money back! I had to go pay for another hotel and feel I should be reimbursed.

Pros: Didn't like.

Cons: Loud neighbors. Bad odors. People pass by your door while smoking weed. Aggressive driving in parking lot and hit my car.

Pros: All of the other Hotels/Motels were completely full in the area, this hotel was available to meet my needs for a place to stay.

Cons: The Hotel is older with dirty carpet and bugs.

Horrible Staff

Pros: A decent place to stay for the location and cost.

Cons: The night manager refused our online reservation, telling me there were no rooms and told me to get a refund. This was after telling my husband that rooms were available for cash payment. So now I wait the 7-10 days for my refund, plus we stayed because we had few options. I also had to rescue the female pizza delivery woman from his harrassment. We later awoke to him getting yelled at by another patron early in the morning. The next morning, we had to pull teeth to get the desk clerk to put my name on the reservation so that I could get reimbursed for my travel. The staff was extremely unhelpful and rude. I thought maybe an isolated incident for us, but the previous reviews warned about this staff. You have been warned.

horrible hotel

Pros: Nothing needs to be shut down

Cons: Everything horrible staff took an hour to check in told me to be quiet and that i imposed on them to check in at 3pm. horrible dirty rooms