Room was clean and adequate for an overnight stop with tea & coffee making facility. Much better than the premier classe next door. It is also convenient to have a restaurant on site. The hotel is not that easy to find mainly because it is not well signposted. Those signs that are in place are too small or only partially visible in the bushes once you have passed the entrance road. The check in desk is the bar in the restaurant but again is not clearly marked.
Friendly staff who made us feel welcome & did thier best to talk English to us. Very convenient place to stay when using the A26 south from Calais. Our visit was spoilt by the noise from motorbikes that were racing back & forth near the hotel into the early hours of the next day, but this might not happen every night.
Good air-conditioning. Dreadful service in restaurant, very slow and they were not even busy. Very offhand reception staff. Patrick was rude, speaking to colleagues the whole time that we were checking out. No acknowledgement, no thank you. Will never stay here again.
Conveniecene, location, freindly staff on arrival. updated restaraunt and dinner menu. Good security with outside ground floor metal window shutters added, broken cistern in toliet which dripped and ran continually all night, in fact hardly slept at all due to this. ( Room 2. ) We use Campanile a lot and this is the key reason for negative review. I mentioned this to reception in morning and this had been reported by another guest. Please attend to this problem as you only really notice it when trying to sleep .We had a long journey to Calais and then to North of uk the following day and very little sleep! We do use campanile and would stay again if this is put right as it is ideal location for me on business and holidays.
simple and easy to book and staff were helpful. Meal well priced
Very friendly, helpful staff. Ideally located for the purpose of our trip (Rugby World Cup England match in Lens). minor point only: don't like plastic tea cups provided for use in the bedroom.
The room was very quiet and the food was good . I did not like the non smoking room in the restaurant it is far to small and not as nice as the smoking side.
Clean, good choice at breakfast. No hairdryer in room
Location excellent, very easy to find. Bed a bit hard, as usual, and Campanile should provide more pillows (best to bring your own). Food in the restaurant very good, above average for Campaniles. Would stay again. Toilet needs replacing.
Room was cold. Two days before room heating worked.
We have stayed many times because of its excellent location when travelling through France. The Brasserie restaurant is good, the bar is pleasant to relax in. Prices are not cheap but for the pleasure of staying in a lovely building, it is worth it. Staff are well trained and very pleasant.
The location is particularly good for exploring the surrounding area including the WW1 Battlefields and also a convenient stopover for the Channel ports and Eurotunnel. The staff were friendly and efficient and our room and bathroom were beautifully warm! There really wasn't anything I didn't like.
The hotel is very convenient and very comfortable The food is expensive
Close to motorway - a gentile hotel which serves good food and takes dogs
choice of restaurants, good food, nice rooms, friendly staff, convenience for channel a touch on the pricey side
Luxury, food. This was our 4th visit.
Beautiful settings. Charming rooms and grounds. Great restaurant and No irons available in room though staff ironed my clothes instead (no charge)
Helpfulness of some of the staff Quality of food
All of it No hot water at 0700 in the morning!!
We have previously stayed at this hotel, on and off since 1986 and each time it is better No fresh flowers and a complimentary bottle of mineral water and a small fruit bowl would be welcomed
Hotel and grounds good Breakfast for which there was an additional charge of 12 euros per person was not up to the standard of other Best Western Hotels breakasts. Some of the plates /dishes were empty or had very little in them.
excellent stopover near the A26 no - everything was fine
Efficient, well-organised hotel. None really.
We reiieved a very warm welcome from all the staff; in reception,the Le Vasco restaurant and at breakfast in the morning
Staff were not only polite but extremely friendly and pleasant. The Chateau and its restaurants were a delight No tea/coffee making facilities in room
noise from ventilation system in "Charme" rooms. Motor runs all night
Very clean and comfortable for an overnight stay and convenient to the Channel tunnel and ports. Cost of buffet breakfast @ 12 euros per person seemed excessive
The quality of the staff, the bedroom and the restaurant Nothing
The attached restaurant was exceptional. None
Clean, well run. Rather corporate feel. Lacking a personal touch.
Peaceful. Lovely swimming pool. Although no restaurant was easy walking distance of several good restaurants. Interesting history from 1st world war. The staff were exceptionally helpful at all times but when we had an accident in our car they transported us to the ferry for our return journey home. Over and above the call of duty. With many thanks to Justine and all the lovely staff on duty day and night.
The hotel was in a good location, the room was really nice with a huge bathroom and lots of space. The breakfast is very overpriced at 12.50 euros per person and the room had an overpowering smell of perfumed cleaner so we had to open all the windows to clear the smell a bit.
Layout of cottage was excellent, especially as we had dogs. No staff spoke any English. No restaurant. Unable to work tv system correctly - only 4 channels available and all were French. Roof had leaked onto bed so bedclothes were wet and stained - it appeared that the room had not been checked prior to occupation (other than to turn on some heating) and had not been used for some time. Glass door on single toilet, which was right next to kitchen, was not appropriate. Access to main hotel from the cottage was difficult due to lack of lighting and no directions so had to access by walking back round from main road. Information in room suggested that breakfast was available in the room but this was not the case (having called a french speaking friend to translate for us).
Absolutely lovely Hotel. Fantastic setting on top of a hill, with amazing views. Peaceful, comfortable rooms, very imaginatively decorated. Very friendly staff and generally lovely ambiance
The tranquillity and view were superb would have to be very lucky to find another as good. At the time we stayed it lacked atmosphere as it was very very quiet, think only one other couple were staying.
We liked the location, the amazing views from the room and the building's character.
Unique decor and history of hotel, located in a spectacular French small town.
Excellent room, service, breakfast. Theme rooms were great fun. Travelled with parents and other family member they had great rooms and enjoyable stay. No bad points.
Plenty of space, large bedroom with comfortable bed. Lovely view from breakfast room & balcony. Smell of air freshener / incense(?) when first arrived in room.
Superb! We had a 7 hour drive from Switzerland to UK and wanted to stay somewhere en route near Calais. There are not many hotels near Calais like this one. Off the beaten track, but only 40 minutes drive to the ports in the morning. Fantastic room (Moulin Rouge suite) and just a generally high quality feel to the whole place. Only continental breakfast available and we thought the bread/croissants/jam already on our table was it, however more followed including hot crepes, fruit, cheese, ham etc. Nothing to complain about, but 2 observations: 1) There is only a small car park which has quite a tight entrance. Max 4 cars which might be a problem in high season. However, it does feel very secure as you are parked literally at the front door and overlooked by reception. At busier times, there is parking at the rear of the hotel. 2) The hotel did not offer evening meals when we stayed (end Sept). Initially we thought this a poor situation, but the staff were able to provide a list of recommended local restaurants many of which were only a short walk away. Our trip to the Kasteelhof Restaurant proved memorable as it was very rustic and full of local charm and surprisingly inexpensive.
The restaurant was closed - we had booked the hotel because of the restaurant write-up. We were told the bar was open but returned to the hotel at 9.00 pm after having to go into St Omer for dinner only to find the bar was also closed.
Easy to find; good space in cabins - upstairs rooms particularly good; excellent food; staff happy to accommodate special diets; reasonable rates no
Our evening meal was superb, served in spacious dining room with views of the surrounding countryside. The staff were very helpful No tea/coffee making facilities in the room. Loud television in the bar.
The accommodation is excellent, nice bathroom etc. The restaurant is superb, having a wide range of menus to suit all tastes together with a good range of wine. It is not necessary to spend a lot of money to have a really good meal though gourmet options are available. Like most Logis establishments, there are no facilities in the room to make a hot drink. There is no problem getting something from the staff in normal hours but I like a coffeeearly morning before I shower and get ready to meet people!
the new conservatory restaurant is superb and giving a far nicer lounge area noise of other guests in the same chalet block
The atmosphere was very welcoming. The owners were helpful and the waitresses were friendly and efficient. The setting is beautiful. No
The new dining room is excellent. The room is light, airy, with a good view over the distant St. Omer. A choice of 4 menus offer a balanced variety of dishes. The food is well prepared, presented and of good quality offering excellent value for money. The staff are attentive, friendly and courteous. One thing we found disconcerting is that dogs are allowed into the dining room, not just small dogs either! And, no, it wasn't the French, Dutch, Belgians or Germans that brought them in, it was the British!. What is wrong with us? I love horses ....... The room offerd only a shower and not a bath.
Superb, a real surprise, very welcoming, great accommodation in chalet type buildings(easy acess to outside for my dog ),spacious rooms and comfortable beds.Good resturant with good menus 22euros and more.Good access and near Calais for our final night ! Will recommend .
Free wifi was great. The service in the restaurant at the attached Campanile was bad.
clean and tidy, next to bethune, near calais and autoroute
Booking in with more than one room was time consuming - it took us nearly 15 minutes - that could be made easier.
The staff were very helpful. Nothing was too much trouble. Because of my health, they gave us a ground floor room. Added to which they pointed out that there was a restaurant next door, with a discount for Premier Classe guests. The bed although large, was rather well used, and had a fair sized depression, causing one to roll into the middle
convenience to motorway very uncomfortable mattress, breakfast not worth the money
The day-after checkout. No receptionist during night. Rooms too small. Bathroom same as a Ferryboat. Bed sheet dirty of hair and body hair.
Simple late access
Very helpful reception staff. Proximity of Campanile for dinner although not keen on the generalm buffet that was on offer there. Pod toilet and shower very small.
Very reasonable price, good breakfast, had a telly. Had some very noisy neighbours especially the ones banging on the door and in the room next door!?!?!?! May stay again without kids
combination of good location for world cup rugby, reasonable price, good centre for lille, somme battlefields and memorial sites, arras.
Chosen for location only as I was unaware of surroundings and it was close to rail and bus links which worked well. I was disappointed that this was a room only price and breakfast was extra. Location did mean that it was often noisy with trains going thro the station until late.
Overnight stop only. Quick walk around the town and then to a restaurant You obviously have a problem with hard water. All the tap and shower nozzles need 'de-coking' with a wash in vinegar or some other acid. Only other issue for us was that the headroom on one side of the room was very low because of the eaves.
Close to city center Very expensive meals compared to rest of city.
Friendly welcome and good restaurant.
The room was modern, spacious and comfortable. The hotel was well situated and in easy walking distance of the town. It was very quiet at night.
comfortable room Too close to noisy night club so didn't get much sleep
The location for St Omer was good We asked for a refurbished room, which was really basic. First room offered was a double rather than a twin, so had to be moved. Was nothing like the pictures on the internet.
Ideally situated to where we wanted to stay. Free car park.
Courtesy of hotel and restaurant staff. Willingness to help.
Receptionists very helpful. Breakfast good. Location excellent, not in noisy town centre but easy walking distance.
Restaurant. Location. Parking.
Friendly owners & staff and a fantastic evening meal menu (as normal)I rate this one of the best food experiences in France !!!!
The room, the food and the service
Friendly staff,comfortable and excellent food.
A lovely hotel. The evening meal was superb
Friendliness of the staff.
Very nice hotel, very clean and the staff were fantastic. Evening meal was excellent. Stay here and spoil yourself.. Having to walk through the dining room(s) to access your bedroom.
The food was fantastic.
The staff were very friendly. Food excellent.
restaurant was excellent
Best of all were the cleanliness of our spacious bedroom and the outstanding quality of French cuisine at dinner, as well as its presentation and attention to detail. The staff were friendly, but not over-familiar. Breakfast could have been improved on, but it was adequate.
Charming hotel and room close to an interesting town center.
We only atayed 1 night but very comfortable
we liked the tidiness of the room and the sanitaire. The personal was very friendly. It's a calm hotel. the bed was a bit narrow
Convenient location, very clean hotel and friendly staff
Pleasant hotel in centre of the small town of Bailleul. Rooms comfortable and quiet.
Convienent location, secure parking, value for money Did not serve dinner
Near town centre, friendly staff. Secure parking at no extra cost.
Excellent room and friendly staff. Convenient for travel back to UK. Good secure car park.
Proximity to town centre. Car parking facilities
Basic hotel - clean, but bed sagged in the middle and noisy plumbing when it rained
central position in St Omer No mirror in bedroom, would have liked tea/coffe making facilities.
friendly staff rooms cleaned daily new sheets and towels daily lovely breakfasts
Restaurant Parking in street, parking metres are a pain.
Fantastic location, excellent pricing
Good location Restaurant closed in the evening, bar closed in the evening - in spite of even being told evening meal times at check in! Travelling alone with 8 year old son so deliberately picked hotel advertising restaurant and bar. Breakfast barely adequate and not worth the money.
The fresh pastries and coffee at breakfast were delicious! Hotel Les Frangins is a basic and convenient place to stay for a night or two. The lock-up garage was a welcome opportunity to secure the car (containing a boot-full of wine!) but a little costly at €9 per night. The double bed was a little small and we were disturbed by some street noise (but what town centre hotel isn't?)
Very helpful people, spotlessly clean rooms, if a little warm. Excellent location for town centre and restaurants. Rooms very warm and a bit too noisy to have window open at night.
Very close to the old centre of St. Omer.Excellent petit de dejuner. The restaurant and bar was closed at 8.30pm! The twin room my brother and myself shared had only one chair. At 7am the town awoke to lots and lots of noise so it would not be good if one wished to have a longer sleep.
This Hotel is ideal for a relaxing visit to the old town of St Omer. Just 45 minutes from Calais. Clean and good breakfast. Staff a little aloof.
For a 2 star hotel the facilities were above average - the restaurant menu was excellent - the food was very good - room comfortable and clean. A charge of 9 Euros to park the car is outrageous! I have never had to pay to park in any city hotel anywhere in the world. Totally unneccesary. Would it stop me from using the hotel again - probably not - however I feel it is a charge that would be more sensibly garnered by adding a few euros to the price of the room. In its present form the charge is petty and entirely unfounded!!!
Excellent restaurant No tea making facilities in room
Parking very limited
near to town center,good size room and very good shower room
Very friendly and set in the pretty town of Saint Omer and a good point to start any journey into Europe. No a good family hotel
Monsieur at reception was very very efficient on our arrival. He explained that the hotel would be closed at 11pm and would not re-open until 7am. He handed me a tv remote and made it quite clear that it had to be handed back to reception before vacating the room. There was no lift and our room was on the third floor up some very steep stairs. Unless you are superbly fit make sure in your reservation to insist on a ground floor room. Also ensure that you arrive early to grab a decent parking space. If not you are in for a lot of backwards and forwards to slot into a pretty tight spot. And don't bother with the breakfast, it's just not worth the money
distance to town centre unable to get hot/cold drink from bar after 10.45pm
Friendly staff. Bathroom was tatty, not very clean, mould between tiles, leaky shower. Room was okay but very old fashioned looking and somewhat worn as was decor generally. Overheated with a window that wouldn't stay open and no way of controlling the heat.
Only stayed 1 night on the way home, but found the hotel was in a good location and had everything you needed. The room and ensuite were adequate and the staff were helpful and friendly.
Spacious very clean room, quiet location. Comfortable bed, very nice en suite, good continental breakfast. Very helpful receptionist. Very large carpark, nice tidy grounds. Hotel set back away from the road.
Very convenient and practical for overnight stay. Not far from Calais.
No facilities to make drinks in room, neither was there anywhere during our stay we could get a drink other than the bar which opened the following morning! No staff on duty, restaurant was closed and we where just given a key card and left to fend for ourselves when asked about food and drink facilities where advised to go to St Omer 18km away!!
Staff very friendly and helpful.
Clean, modern & friendly Monday night - restaurant was closed. Had to go into town.
Modern, clean and good restaurant Bit difficult to find
The meal in the restuarant was very good high french cuisine. Portions were ample if you are not a large eater, and fantastic presentation. Drinks were uk restuarant prices. Quiet position near the edge of town One nights stay for a single person including breakfast, a meal with a beer to start and half a bottle of wine and water 109 euro's
Very Clean, ac worked, friendly helpful staff, walking distance to shops. secure parking
Clean, comfortable, friendly staff. The breakfast is very good and great location. We recomendad it.
Staff friendly, professional. Restaurant excellent. Restaurant does not open sunday evening
Delightful hotel set in attractive grounds. Staff helpfull and pleasant. Rather noisy. Close proximity to main rd. Traffic noise throughout the night. Bedroom walls a bit thin. Noise from nearby staiway. We thought a shower head only in the bath but no shower screen nor a shower head fixing point at, or above, head height was rather inadequate. (Chambre No. 1)
Paying for breakfast and then paying a supplement for eggs! no facility ie gym.
This is an impressive park, conveniently situated just on the outskirts of the town. Our room was clean and spacious, with a balcony and pleasant outlook. The proprietors and their staff were very friendly and helpful. The maitre d' was notably obliging, and our dinner was of the finest quality. A traditional breakfast was served in elegant surroundings. The width and comfort of the bed were not commensurate with the status of such a hotel, and there was no proper shower. However, the new proprietors are aware of these shortcomings throughout the hotel and are keen to make improvements. Minor niggles were the lack of internet access in the room itself and the card machine's unwillingness to accept Amex - both issues were being remedied at the time, I believe.
The two Dinners were excellent - Stall attentive and Menu selection well chosen Having stayed several times here over past twenty years. The Hotel has not lost its charm. Nevertheless some of the decor is in need of freshening up. I get the impression that the new owners are starting that process
Food Resuarant service a little brusque
The welcome, comfort, calm and the restaurant were just what we hoped for.
Restaurant service and food excellent No hot water in room evening or morning. No proper shower. Bath very small Room facilities very limited. Noise from heavy traffic all night. Double bed very small. Not 4-star standard. More like 2 star really. Hugely overpriced.
Good quality of food; service of the maitre d' Poor choice of food at lower tariff menus and overpriced food and drink
Lovely restaurant, food delicious. Staff friendly and polite. Room small but clean and comfortable with en suite so adequate for the one night we spent passing through. Not very easy to find but worth it when we reached it
excellent food good service money went missing from room during dinner. no complaint made as I had no firm proof
Food & Service Excellent
Quiet, comfortable and really nice dining rooms. We ordered the very basic dinner menu with a bottle of house red wine and were delighted with the quality, presentation and tastes for the prices charged. We were offered WiFi internet access , free of charge - doesn't work from some rooms apparently. The owners were most helpful with everything. The air was fairly warm with the sun on the roof of the front bedrooms. We would have liked an air conditioning unit, however, an amazing thunderstorm cooled the air whilst we were at dinner. In the hot weather if you must have cool air then this is not for you.
very comfortable and had great atmosphere It was not open until 5pm and after driving for 7 hours we really wanted to check in but had to wait around.
Friendly,excellent restaurant No
Easy to find, good parking and very friendly staff who spoke very good English. The hotel was clean and the room was a good size. Bed very comfortable. Easy driving distance to all the sights in that area that we wished to see. Good value foe money. Perhaps more choice from breakfast?
clean rooms, helpful staff ,value for money.
The bed was comfortable and good seating and desk to use computer at, and free Wifi in room. Staff not showing us to our room - never a good sign. Corners of bathroom were filthy, and only one decent sized towel for two adults. Not dining room facilities on the night we stayed and only a tiny village.
Excellent hotel, food very good and service friendly.
The hotel was in a good location for use in connection with cross-Channel ferries from Dunkirk.We had a very friendly welcome, and we enjoyed the location. Not really. though the parking did not seem ideal being on the forecourt close to the road. However the manager informed us that there is virtually no crime in the village and there was no need to worry.
Room internal doors would benefit from aligment
automatic reception for late arrival worked well
it was convenient for an over night stay. Pillows hard. Towels too small. Breakfast overpriced and croussants,yoghurts and rolls sparse when we breakfasted at 9.15. There was a spill mark down one wall in our room.
The staff were very helpful & the food very good for the price. I arrived late & could not get in but 1 of the staff let me in & opened up reception for me - very helpful - even tho' my French is only moderate. I found it difficult to find - I use Satnav & because the address is newish it would be better if you advertised the main road it is on - Avenue? Charles de Gaulle
Staff were helpful, when we arrived late after getting lost. I put my card into the automatic machine and it got swallowed up. (I'd put it in the wrong slot!) the helpful receptionist used pliers to get it out!! Not very easy to find
Price of breakfast Remark only: Experienced some difficulties in using the Automatic Booking System, so would recommend that guests book in before 21.00 hrs. if possible.
The hotel was basic but adequate for a 1 night stay. The location was poor. There were no facilities in or around the hotel for dining or shopping.
Hotel easy to find, good value for money Not particularly welcoming staff, 3 pillows between 2 people, no bath towels in the room.
Ideal for a quick stop off,with clean rooms and easy to find. Shame there were no pubs or resturants in walking distants from hotel.
The building is quite new but the fixtures and fittings in the bathrooms are showing extreme signs of wear and tear. On the outskirts of town, easy to find, but no bars or eating places within walking distance. I would only stay one night as it is the most basic of basic accommodation, and for that, it is satisfactory. Good car park. Early morning noise from the works opposite, small size towels but asked for more and they were supplied. Should be called a motel.