Guest reviews
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All Reviews
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Overall Rating
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8.8 "Location is great."8.9 "
City centre within easy reach , said 89%." 8.0 "80%liked the proximity to sightseeing ." -
7.5 "Good service."8.4 "84% found the
staff to be very friendly ." -
5.0 "Breakfast is mediocre."
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4.2 "Not very comfortable."4.2 "58% didn't like the
uncomfortable beds ." 3.6 "64% saidrooms were small ." 1.3 "87%criticized the small bathroom ." -
3.3 "Disappointing food."
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3.1 "Awful rooms."2.6 "74% said
rooms were dirty ." 2.8 "72%complained about the bathroom ." 4.2 "58% didn't like theuncomfortable beds ." 0.8 "92% thought they werepoorly maintained ." 1.6 "84% thought thetv was sub-standard ." 1.8 "82% said thebathroom was dirty ." 0.8 "For 92%, therooms looked old ." 3.6 "64% saidrooms were small ." 4.1 "59% hadproblems with the shower ." 1.6 "84% foundproblems with the furniture ." 1.3 "87%criticized the small bathroom ." -
2.7 "Generally quite dirty."2.6 "74% said
rooms were dirty ." 2.2 "78% thoughtit was rather dirty ." 1.8 "82% said thebathroom was dirty ." 2.9 "Dirty pool , said 71%." -
2.5 "Disappointing internet connection."1.3 "87% said the
wifi quality was bad ."
Overall Rating
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8.8 "Location is great."9.0 "
City centre within easy reach , said 90%." -
7.6 "Good service."7.1 "71% thought the
service was very professional ." -
5.0 "Breakfast is mediocre."
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3.5 "Disappointing food."
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3.2 "Awful rooms."2.6 "74% said
rooms were dirty ." 4.4 "56% didn't like theuncomfortable beds ." 0.8 "92% thought they werepoorly maintained ." 3.0 "70%complained about the bathroom ." 1.7 "83% thought thetv was sub-standard ." 1.9 "81% said thebathroom was dirty ." 4.5 "55% hadproblems with the shower ." 0.6 "For 94%, therooms looked old ." 1.4 "86% foundproblems with the furniture ." 3.6 "64% saidrooms were small ." -
2.7 "Generally quite dirty."2.6 "74% said
rooms were dirty ." 2.4 "76% thoughtit was rather dirty ." 1.9 "81% said thebathroom was dirty ." -
2.5 "Disappointing internet connection."
Overall Rating
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8.7 "Location is great."
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7.9 "Good service."
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6.1 "Pool is mediocre."
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5.0 "Breakfast is mediocre."
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4.3 "Wellness & sports facilities were not very nice."
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3.4 "Disappointing food."
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3.2 "Awful rooms."4.4 "56% didn't like the
uncomfortable beds ." 2.7 "73% saidrooms were dirty ." 0.7 "93% thought they werepoorly maintained ." 2.6 "74%complained about the bathroom ." 1.9 "81% thought thetv was sub-standard ." 1.1 "For 89%, therooms looked old ." 4.8 "52% wereunsatisfied with the kitchenette ." -
2.7 "Generally quite dirty."2.7 "73% said
rooms were dirty ." 2.0 "80% thoughtit was rather dirty ." -
2.1 "Horrible vibe."1.1 "89%
criticized the unstylish hotel ."
Overall Rating
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7.8 "Good service."
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4.8 "Not very comfortable."4.5 "55% didn't like the
uncomfortable beds ." -
3.5 "Rooms are not good."2.8 "72% said
rooms were dirty ." 4.5 "55% didn't like theuncomfortable beds ." 3.0 "70%complained about the bathroom ." -
2.9 "Generally quite dirty."2.8 "72% said
rooms were dirty ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.0review from
The staff was friendly The rooms were small. TV had only a few channels (no ESPN?!) Room had hole in the wall, stopped up with a plastic bag. Showers were dirty. Shampoo was cheap and ineffective. Soap broke upon opening package, didn't clean. Continental breakfast was a disgrace. Charged WAY too much to put such little effort into the room itself. "Smoke free" room smelled like an ash tray. Not "in downtown Helen" as advertised. Bad bad bad.
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4.5review from
Not very clean and very dated
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6.0review from
Room was large and reasonably clean. Hotel is on the far end of town but great access to back road into town where we discovered plenty of parking. Saw a bug on the food at breakfast, refrigerator not cold enough, milk was spoiled. A/C in room would only kick on for a minute or two at a time. Door to room very difficult to open with card key.
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7.7review from
The bed was great. Easy to get the room. Loved the location The morning cleaning crew was a little pushy. The rooms were in decent condition. Not too bad though. Just some loose wall base but nothing outrageous.
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2.0review from
The worker at the front desk was very polite and helpful The manager was rude and disrespectful. The facility was dingy, dark and unclean. The lobby/breakfast area reeked of smoke. I was afraid to stay here for even one night. Totally disgusted.
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7.1review from
The beds were very comfortable. Bathroom was way too small and the breakfast choices were not very good, we went to Huddle House instead of eating at the hotel.
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2.2review from
adjoining rooms wet carpet, paint peeling, lamps didn't work, nonsmoking room smelled of smoke, tv remote didn't work, ac was either hot or cold. front desk was also the maintenance and they didn't know much. went to breakfast and staff didn't advise there was another room with hot food. poor customer service - left on hold way too long
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3.7review from
The room was ok for one night but wouldn't stay again. Had the nessecities and we weren't in the room long. The breakfast left a lot to be desired. It says continental breakfast but there were maybe 2 kinds of muffins some coffee and juice and packets of oatmeal. The waffle maker was broken and the dining area was filthy.
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9.7review from
The covers had burn holes from cigarettes on them in several places.
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6.8review from
Rooms were clean and the evening shuttle service (6pm-midnight) is a big help in taking advantage of what Helen has to offer... Bathroom was small, decor is pretty dated. Wife said breakfast spread was unappealing.
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8.2review from
It was really cheap and filled my needs. Wet towel in bathroom floor and the breakfast selection was poor.
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7.0review from
The swimming pool and the jakuzi is very good, and the staff is super nice and friendly. Fast check-in. There are bugs in the room.
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7.3review from
Friendly check in staff, shower in each room, ac/heat, indoor pool, good breakfast One of the outlets in one of the rooms didn't work, a few lamps didn't have lighbulbs. We only stayed one night and it was fine for that. Not sure if would recommended anything longer than that.
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7.7review from
The bed was great. Easy to get the room. Loved the location The morning cleaning crew was a little pushy. The rooms were in decent condition. Not too bad though. Just some loose wall base but nothing outrageous.
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7.1review from
The beds were very comfortable. Bathroom was way too small and the breakfast choices were not very good, we went to Huddle House instead of eating at the hotel.
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6.8review from
Rooms were clean and the evening shuttle service (6pm-midnight) is a big help in taking advantage of what Helen has to offer... Bathroom was small, decor is pretty dated. Wife said breakfast spread was unappealing.
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7.0review from
The swimming pool and the jakuzi is very good, and the staff is super nice and friendly. Fast check-in. There are bugs in the room.
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7.3review from
Friendly check in staff, shower in each room, ac/heat, indoor pool, good breakfast One of the outlets in one of the rooms didn't work, a few lamps didn't have lighbulbs. We only stayed one night and it was fine for that. Not sure if would recommended anything longer than that.
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4.0review from
The staff was friendly The rooms were small. TV had only a few channels (no ESPN?!) Room had hole in the wall, stopped up with a plastic bag. Showers were dirty. Shampoo was cheap and ineffective. Soap broke upon opening package, didn't clean. Continental breakfast was a disgrace. Charged WAY too much to put such little effort into the room itself. "Smoke free" room smelled like an ash tray. Not "in downtown Helen" as advertised. Bad bad bad.
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4.5review from
Not very clean and very dated
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6.0review from
Room was large and reasonably clean. Hotel is on the far end of town but great access to back road into town where we discovered plenty of parking. Saw a bug on the food at breakfast, refrigerator not cold enough, milk was spoiled. A/C in room would only kick on for a minute or two at a time. Door to room very difficult to open with card key.
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2.0review from
The worker at the front desk was very polite and helpful The manager was rude and disrespectful. The facility was dingy, dark and unclean. The lobby/breakfast area reeked of smoke. I was afraid to stay here for even one night. Totally disgusted.
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2.2review from
adjoining rooms wet carpet, paint peeling, lamps didn't work, nonsmoking room smelled of smoke, tv remote didn't work, ac was either hot or cold. front desk was also the maintenance and they didn't know much. went to breakfast and staff didn't advise there was another room with hot food. poor customer service - left on hold way too long
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3.7review from
The room was ok for one night but wouldn't stay again. Had the nessecities and we weren't in the room long. The breakfast left a lot to be desired. It says continental breakfast but there were maybe 2 kinds of muffins some coffee and juice and packets of oatmeal. The waffle maker was broken and the dining area was filthy.
