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We thought that the staff were outstanding being both helpful and polite.. The bedroom was a bit chilly and the towel rail temperlmental.
Staff very polite and proffessional. Room spotlessly clean and comfortable and great value for money. did not see a lift.
access from main road
Conveniently located, easily visible approach to hotel for road users. Reception staff polite and courteous, bedroom reasonably well presented, I would have said excellently presented, but the cleaning staff let the side down slightly! No problem with the bathroom though. Very comfortable bed, which provided a good nights sleep, the room was spacious, as was the en-suite area, All in all very good value.
clean,spacious,friendly staff,good facilities and easy access to&from motorway
The lovely designed clean bathroom and the fact it was warm, with plenty of accessories. Only one comfortable chair to sit in when there was two people and one had to sit on hard chair or bed. Not enough milk portions left in room for a drink upon arrival and a morning drink before breakfast. Felt that the sandwich snacks were a bit expensive.
My room was clean and quiet Ther was a "dumped" empty minibar stuck in the corner of my room
bed was too hard and no smoking room was next to bar so smoke in room
The staff and the food were superb.
Breakfast Cold water pressure made the taps unusable Traffic noise throughout my stay TV reception erratic
Close to town centre A little bit noisy at night
Staff very pleasant and helpful. Room very comfortable. very good breakfast, lots of choice and plenty of food. Staying here was a very enjoyable and safe experince.
Good car parking Hotel in poor state, peeling paint on exterior and wallpaper hanging off in bedroom Dust on ledges and dado although bed linen crisp and clean.
Good staff The room smelt the carpet was dirty very small, and didn't feel very nice at all.
The staff of the hotel is really nice and welcoming. The food is also very good. We had a very good stay in this hotel and were travelling with a six month baby.
Clean and tidy. It could have been warmer in hotel room and in the dining room. Spare blankets in the room would be advisable.
free car parking...tv in bedrooms...nice dining room.....good location...nice staff when they were available too hot needs air conditioning...no one on site after 11 pm...we stayed in a very cramped loft bedroom and the heat was unbearable
Polite and efficient staff. Given the rooms requested - quiet, close together and not too many stairs. General cleanliness good. Ample parking. Outide of hotel needed decorating, grounds needed tidying. Inside, both bedrooms looked a bit tired - again the decoration let them down. No non slip mats for the bath and no hand rails on the wall above the bath. Glass shelf above sink, soap dish and clothes hook on bathoom door all loose in one room. Fan faulty in one room, but replaced instantly by staff. Breakfast adequate, but could have been warmer.
Food was excellent
We had a wonderful room on our last night in England. Couldn't have been treated more 'royally'!
Comfortable bed and huge tv, free wifi Took an hour for the food to arrive and was stone cold though very tasty, shower room was tiny, my room was next to reception and it was noisy, poor service was slow and not very attentive
Overall friendly and welcoming with clean warm room. Lack of information on essentials like the time of breakfast. On both mornings we had to enquire the time as no info in the room. No map to show where eating places were etc. tv provided only a few channels with not the widest choice but good value for money overall.
Convenient location for where we needed to be Facilities adequate for a brief stay but poor value for money.
Great price, large room, very close to area I had to work in. Friday night noise from music, tepid water shower, unable to open blinds in room
It wasn't cold. Booked on website and while in transit called to say no ensuite bedrooms left but too late for me to change. Duvet had mouldy stains on it. While very few people in bar it was very noisy with shouting until 1am.
I did not stay at the Wendover Arms, two days after my arrival I received a call saying that I should checking somewhere else, to the Buckingham hotel. It was anyway satisfactory.
The last minute rate - would not have been able to afford it otherwise No
Very good cleaning staff, reception staff and service in the bar; rooms were very comfortable and quiet The location - some way out of Marlow centre & not a pleasant walk. The restaurant was closed on the second night of our stay as there were not enough guests in the hotel. The breakfast is poor value at £16.95 - also extortionate to charge extra for espresso etc.
Nice and modern hotel, very friendly staff, breakfast buffet
all of it apart from waiting 25 minutes for bar waiter to serve us after telling us to sit on lounges went to our room as above
Facilities, choice and long breakfast period.
Comfortable large room with good facilities. Could have done with more milk & tea bags, had to ask at reception for more.
Good facilities and very welcoming.
great atmosphere and fantastic service, the staff seemed like genuinely good people. The food was absolutely delicious.
Staff were really accomodating and helpful distance to walk into town or to train station, but taxis were easy enough to book and quick
the rooms were very clean and comfortable.we only stayed for one night so didnt see much of the hotel,would stay there again.
Location good, booking in/out was easy. Tatty carpet in the lift....a poor first impression.
A good location for the road networks. Restaurant food and breakfast good. Staff helpful with directions to the nearest tube station. The lift decor could be improved; looked worn out.
This hotel is a large 'function' commercial style hotel. well trained staff, executive room not inspiring and not executive quality.
The hotel felt a little tired, the greeting from the hotel desk was cold and unwelcoming. The bathroom, we were in their best room, was small with very little space to put anything. we spent an hour or so in the hotel bar but left due to limited choice of wine, at extortionate prices - I certainly would never stay there again.
It was the site of a special dinner we were attending and the fact that the dinner and our accommodation were on the same site was a great advantage It is a small point, but I would have like more biscuits on the tea-tray! Enough for afternoon tea, and tea in bed the next morning.
Easy Internet Access Internet Access Not Secure No bar !
Room quiet with a fair view the evening meal was very poor as was the service
Food was great and plenty of it! We had an on suite room which was very clean and comfortable and next door to the lounge
The Manageress was extremely helpful and polite, and gave me a friendly welcome I had requested a smoking room, which I was not given
Location and facilities within the room Very rude staff during breakfast. We were not even greeted or aknowledged during our entire meal and had to ask for a pot of tea. Food was cold.
Excellent value for money. Good clean accomodation. And friendly staff.Will recommend to others.
car park small room, uncomfortable bed
comfort easy access to local ammenties inc train station bars and food outlets
The room was fine for my needs, clean and well appointed The breakfast was acceptable but no more
Shower was hot and powerful.Staff were friendly and made us welcome. Room was clean and comfortable. It was near to the town and had parking.Breakfast was lovely. TV was not very good.Wanted to chill out and watch in the evening, channels limited and picture pretty unwatchable. The heating went off about 8.30-9am so it was a bit cold getting ready in the morning.The Hotel was up a very steep hill from town, didn't bother us but some may find it difficult.
great value and a great stay. I will look forward in staying in the future
Efficient and friendly welcome. Room nice and clean. Good base for business travel.
Clean room Staff cannot speak English.
Clean and comfortable rooms, with excellent service. We were staying overnight as on a course nearby, and found Malvern House a pleasant and welcoming hotel.
Friendly staff air filter in the bathroom very noisy
Good size bedroom and bathroom and exceptionally clean.
Malvern House is a quiet place and clean. American Express is not accepted. Restaurant and cinema area are at 15-20 minutes walk.
Clean room and bathroom One member of staff only, and she spoke no English whatsoever.
Pl;easant and comfortable for a budget price This is more of a bed and breakfast rather than a hotel
Clean and bright. Easy access and parking.
clean room very good breakfast 15min walk into town
Clean tidy room and helpful staff.
No ensuite facilities
Frienbly helpful staff,relaxing atmosphere
Staff were friendly and polite, room clean and breakfast delicious, thanks.
In the Thai restaurant the food I had was awful, may be the choice that I selected. The fishcake was like rubber.
A very nice atmosphere in the hotel, refurbished and decorated to a very high standard, nice clean and bright. No complaints but could do with a shampoo/shower gel holder in the shower.
The room The noise, the food, the unsecure and unlit building site car park, the fact the hotel was half refurbished and half like someone's house
modern, clean facilities, pleasant helpful staff. very hard bed!
The hotel is being renovated, and the food selection was poor. No bar.
Good value for money The bedroom was like a sauna, re requested to turn the radiator in our room off, we were told we would have to wait for the heating to go off at 11pm We came home in the early hours of the morning, we were asked by staff to keep the noise level down(fair enough) so we made an effort to be quiet(we were even wispering) but the staff still came and told us we had to go to sleep!!!
it was cleaned every day, there was a heater in the room there is no such "Hotel", and I have never seen such tiny room, couldn't use any of my electronic device, the adapter could not been provided, so far from reception, railway is so close, only 5 TV channels
Worst hotel we have ever stayed in ; paid for 2 nights and stayed for only one in order to get out asap Room awful ; beds awful; shower/bathroom so tiny as to be almost inaccessible! Access to room up very steep stairs in annexe . Room on very busy main road ; very noisy ; hardly any safe parking .Annexe far too far from reception. No phone communication to main hotel from annexe.
The cleaniness of the rooms was excellent, We stayed for my daughters graudation, there was five of us in total excellent space and layout of rooms! could do with a few more mugs in the kitchen as there was only two =)
The cheep food at the White Horse an Bird in the Hand pubs just across the road. An the free internet for keeping in touch with home. The room was not exactly next door but more like a half mile walk down west wycombe road. You check in at No. 156 an your room could be in any property along the road. The room i was in was at No. 84A. The room was like a box room with thin walls so i could hear everthing going on, not good when your working nights.
full English breakfast was cooked to perfection! The noise of traffic from main road
Really enjoyed the night pleasant and relaxing, just a little pricey Nothing
Good food Over illuminated car park and very poor curtains
Food was very good I had room 18 which was adjacent to reception and the restaurant and therefore very noisy. I would stay again but not in that room!!!!!
Good location, country style feel, quiet, cleanliness of bathroom, quality of breakfast. Housekeeping were very friendly and helpful. Check-in is quite clinical and has not been very friendly on both ocassions that we have stayed. A smile costs nothing and would be in keeping with the 'feel' of the rest of the hotel.
Very friendly staff, lovely clean room. Good food. Lovely bar with a good atmosphere, excellent evening meal. Lovely deep bath. The room was very small. the bathroom needs a fan to clear the steam. The shower has a really big head but the water does't flow through it evenly.
Friendly, efficient staff and good food. Acdcommodation cos: too high for standard of room.
Warm and cosy on a bitterly cold night. Excellent Bar meals.
Quiet and peaceful with excellent breakfast No de-caff coffee
Clean, nice decor. The restauraunt was superb and also the breakfast. Drinks in the bar a bit expensive.
Good location. The food wasn't as good as it usually is - no ironing facilities in the room and also poor TV channels. Would stay again but won't be my first choice.
excellent service from /reception / restaurant /aubergine staff who were very attentative and curteous -excellent location of hotel and plenty of wildlife hotel members of staff and business people using hotel lounge for long meetings meaning paying guests cannot sit down for morning coffee l
the position -next to the Thames Noise of airconditioning units situated outside the window. Also the bed was uncomfortable.
Location excellent and fabulous restaurant overlooking the river. Had to move rooms as booking incorrect and room very small.
Very comfortable and stylish Nothing
This is my second stay on business and i find the quality and location are excellent for leisure or business. Dissapointed that i did not have a river view room this time.
The location and the general high standards The controller for the tv is unfathomable. Printed instructions should be provided
we found the hotel very cosy, very comfortable beds a excellent breakfast and very good service.the hotel is in great location with beautiful views the lady waiting on the bar was a little unfriendly in the evening her demure came over a little bit arrogant but it didnt spoil our drink and im sure she was just been a little too professional
It's a great location for me and as long as you get a decent rate, not bad value. I would never pay full rate! The rooms are very comfy and there is plenty of parking. The air conditioning did not work and the room was very, very warm. Food/wine is too expensive I walked into town and found lots of better value restaurants. £2 card charge & £1 charity donation added to bill without asking.
Location and scenery was pleasant. Cleanliness.
The location, the hotel staff and a lovely room. Breakfast not included
Very few decent hotels in High Wycombe within walking distance of centre so choice is limited. Breakfast was reasonable. Poor cleaning standards, especially bathroom.
Friendly staff, food was very good Yes, onevery slight point. I was on the ground floor and found that the smell of the kitchen was very apparent; especially in the vicinity of the dining room. i mention this not as a complaint; but simply as an area where there could be an improvement.
The Hotel was very clean. The Staff where very friendly and helpfull.
No Internet access (wifi)
Service and cleanliness
The convienience of the hotel No hairdryer in the room
clean ,good breakfast shower poor ,room cramp with to much furniture
The shower was useless
Good location for what I needed to do. Dinner was very good.
Comfortable and clean
Very warm welcome by the staff. All staff very helpful. Extremely good dinner. A very satisfactory overnight stay. Rather a lot of traffic noise nearby. Had to sleep with bedroom window closed to keep this down. Shower pretty poor.
Cheerful, competent pleasant staff and wholly adequate accomodation for the price.
Nice big spacious room with extra chairs,cupboard space, trouser-press, kettle and tea/coffee and biscuits supplied. Nice large bath in bathroom Nice wide window Food options were good. There were some crumbs on the sideboards when entering the room for the first time - so cleanliness could have been improved. Bed was on wheels, so moved everytime you sat or placed a suitcase on bed - Could have been better support with bed frame.
Nice big bedroom, good shower, nice friendly staff and great food, beer was not so great Blue laminate flooring??? Thin curtains and a bed that it looked like an elephanty had slept in.
Friendly staff, and breakfasts were of a very high standard, with a wide menu. Evening meals were good, too, with very quick service. Vent in bathroom would not switch itself off on first night - changed to another room. Vehicular access is on a bend in the road, with traffic definitely exceeding the 40 mph limit!
friendliness of Hotel staff No phone reception on mobile
The gentleman who checked me in, looked after me so well during my stay. I was sorry he was not there on my last name as I wanted to thank him personally. The food and menus were outstanding and excellent fast wifi. The decor of the bathroom may need updating, and the shower head would not sit with the water projecting outwards. had to hold it over my head.
Staff were friendly, efficient and helpful. Food was of high quality at a reason price. Tv remote didn't work
The excellent staff. Good value for money food
The staff were friendly helpful and polite. The place was clean tidy and relaxing. The food tasted excellent and was presented well. The hotel had easy access with free parking.
The hotel rooms need refurbishing. They are small, dark and poorly appointed.
All okay. Bed too small.
Overall pleasant experience that served the purpose of being a suitable base whilst away on business. Whilst tastefully decorated, I found the fact that the room was in a deep plum colour gave it a gloomy feel and made it feel smaller than it actually was.
Great food Bedroom very dark - inadequate lighting
Superb & extraordinary food; very friendly staff; nice rooms
Newly refurbished rooms and bar area. Pricing of food and drinks extortionate!
the food was really good the life the fact that it took five a temps to get a room the young lady that was left on the desk did not no which room was which
close to work the next day the reception staff
Fixtures and fittings were of a good standard, clean, well presented. Room very small.
Very pleasant location for a variety of National Trust properties plus Chiltern Valley Winery which was the main focus of our break. We thoroughly enjoyed the evening meals but would suggest that some ingredients are scaled down. E.G. no need for salad with Smoked Haddock Gratin and Spinach, etc
The use of the public rooms together with the restaurant and bar. Air conditioning in the bedroom. The dark decor the bedroom. There was no fridge/mini bar.
The hotel was in a good location. The staff were efficient, polite and friendly. Our room was just outside the dining room which was abit noisy in the morning during breakfast.
Marlow is a lovely area Thought hotel was very expensive for size of room and location
room rather small but cosy, very personal atmosphere, good breakfast - Marlow and the river are at walking distance
Easy to check-in, clean, well-furnished room, great breakfast, friendly staff. None
Breakfast was good and friendly staff Noisy room on front - opposite pub on Saturday night.
I have received very positive feedback from our customers that they enjoyed their stay. I have received feedback from our customer that they were very happy with the accommodation. The only issue I have is that we were not told that the rooms Iwere spread over more than one building. Perhaps this is sometjhing that should be advised for future reference. This was no great problem for our customer but it may have been for other possible guests.
Good location,walking distance to all amenities. Comfortable and clean. Off road parking. Good power shower. Good breakfast. Having a downstairs room we could hear the other residents above us quite loud especially if they came in late, this disturbed our sleep.
within walking distance of local amenities. impersonal
Really friendly staff and very welcoming. The breakfast was fantastic with a wide range. What was also good was how clean and presentable the guesthouse was both in the communial area and bedrooms. Maybe a little expensive for just one night.