it as convennient to the location i wanted to go to that night. was nothing fancy but this is did know beforehand.
Nice business hotel
Close to DTU, very nice and calm inside and outside .. which was perfect as I had to work and prepare lectures at DTU ..
Good breakfast food quality and service small room
The staff was very nice and friendly, the room was clean and comfortable, and the location was right for my stay. Access to the city through the Metro that is just down a protected walkway, also off of the airport, was also very nice since it was rather cold and windy the day I was there. The bar was quite pricey, but I do believe that's to be expected in a place such as this.
Loved everything about this hotel, spacious, airy, great staff. I stayed there several years ago, and the design has not aged. It was great to be able to take back my rental car to the garage across the street, and be able to walk from there to the hotel. It has a wonderful connection to Copenhagen and other places in Sjaelland via S train, Metro or intercity trains. And you can catch a train to Sweden without ever setting foot outside. I highly recommend this hotel. Checking out in the morning was a problem, with huge crowds of weary americans trying to check in. So I just left my key in the box provided, and hope they found it! The front desk staff were a bit overwhelmed.
easy train access to town super easy flyout spa could not be used. hours too short
Great location after 26 hours of flying. Fabulous breakfast. Helpful staff.
Staying overnight before an early flight was easy and comfortable. Hotel was modern and very clean. Waiters at the bar were a little slow.
The beds are small
Nice hotel. Easy access to metro. A great stay!
The final room was nice, cozy and the bed was very comfortable, and the bathroom as very nice. First room was non-smoking and obviously had a smoker in it. Second room had a shower head that wouldn't stay put because the plastic had rubbed off where it was held, so had to turn the whole holder to have it shower straight down. Second room's AC wasn't working as it said the room was unoccupied till sometime in the middle of the night. We also didn't get our wakeup call because the staff forgot to change the room number when we got our new room. Luckily we set our own alarm. When told about the issues the staff suggested we needed to call and they'd fix it and otherwise didn't care much.
Staff confusion, and poor info sharing. I was told at check in that I could have 2 bottle of water from the mini-bar gratis due to my HHONORS status. Checkout clerk tried to charge me for them, then disputed with me whether I was allowed 1 or 2 bottles gratis. Prepaid for the room and breakfast: was unable to enjoy breakfast due to an early flight departure, and the fact that the breakfast did not open until 0630. What airport hotel does not accommodate early travelers, needs? Evening buffet was very expensive (~$44 USD) and not of high quality. Arrived at 2000 (exact midpoint of service) and 2/3 of steamer trays were empty. Wait staff was indifferent. Not a mistake I will make twice.
Not much really Close to the airport, close to the city center, only14 min metro ride!, make this hotel an excellent place to stay although it is right by the airport.
Location, staff, breakfast, view, beds Bathroom was clean but a little bit old fashion (did not really matched the rest of the hotel)
This is a beautiful hotel and a real credit to the Hilton brand. We were greatly impressed by the design/layout of the hotel; the quiet rooms; great views of the ocean, aquarium and city; and the dedication and courtesy of all staff we encountered. And it's pretty fabulous that you can literally be at your airport gate within five minutes. It's more work to get into the city, but it's incredibly easy to get on the Metro and arrive there quickly.
Friendly hotel, clean and comfortable. Excellent location.
Nice view from the window. A lot of mirrors in the room. More than enough hangers. Tea kettle. Free wifi in the room. Nice lighting. They gave us a twin bed although we are a couple. No slippers, no bathrobe, and very few bathroom supplies (no cotton swabs, no cotton discs, just your basic shower cap, shampoo and lotion). Inconvenient bathtub/shower arrangement, but they never are convenient in hotels for some reason. The restaurant the consierge recommended was not very good.
location is great, fantastic breakfast room decor, lifts too small
The location eight next to the train station When we arrived after an overnight flight, feeling very tired, the hotel computer was down and we had to wait for a coup[e of hours in the lobby for it to be fixed. The hotel should have made some sort of small gesture to compensate us for this. Also the breakfast included thawed frozen fruit which had turned rancid one day. The next hotel in Bergen had FRESH fruit. like melon, cantaloupe and kiwi. was was cut up and delicious.
Great location across from Tivoli and train station, near main walking street.
staff very good, graeat views from 17th floor menus in alberto k with only 5 or 7 course meal. no choice
great location and very clean bar was very very expensive.staff at reception were efficient but were not very friendly.
friendly staff It's not really a hotel for a leisure break, it's more of an efficient, business-like operation.
Nice hotel, clean and well located. It is a modern structure with modern looking rooms. It is not in my opinion a 5 star hotel, at best it is 4 star, the rooms are nota nice as they should be for a 5 star hotel.
Staff was awesome. The towel I used in the AM looked like someone had previosly used it for toilet paper. Grossed me out. Not something you'd expect at a higher $ hotel.
location, great concierge Unfriendly receptio (did not honour a promise to secure a king size bed the following day)
Location, very nice price, Very noisy souround,
Hotel is right next to train track. Getting to it was a breeze. We were able to explore Copenhagen and save a lot of money by using public transport. Good breakfast spread. If we had to go Copenhagen we would stay there again A bit of noise from the rails.
The room was a nice size, with a door opening onto a green area. Nice bathroom. Free wifi. Was told it was an upgrade from my original booking. That makes me worried about what the intended room was like, since this is what I had expected. Breakfast not included because I booked the room through kayak. Staff was not very friendly or helpful (because I was a "second class" guest?).
Location across from Osterport Station is great. The breakfast is a good deal, as Copenhagen is an expensive city for food. My room intermittently smelled bad. Like maybe gas was coming up through the sink drain? But it didn't happen often enough and wasn't bad enough for me to ask for a room change during my short stay. That's really the only negative.
Nothing The most ridiculous hotel I have ever stayed at. Very long and half the rooms face an active railroad line. They lied that the trains stopped at 00.30 but they were still running at 2.30 when they reluctantly agreed to let me move to the other side. I will never go back there and hope no one else will
Easy and free access to Internet One side of the Hotel, i.e. half of the rooms are next to a busy train line and therefore very noisy. This should be signalled on the website, so customers can freely decide whether or not they accept this drawback.
Good atmosphere in the hotel hall. Rooms a very basic, even a bit old, but quiet and you can get a good rest.Good breakfast buffet.
right across from train station perfecly silent in the room; no noise from the train station (really impressed by that) the bed was very comfortable the lobby felt up-scale there was a tiny bit of mold/mildew in the grout in the shower (not a big deal) the outlets and switches were not in convenient locations (not a big deal)
Right across the street from the train and metro. Only a 15 minutes walk from most places we wanted to visit Right next to a beautiful park Inexpensive It's a budget hotel, which most reviewers don't seem to understand. For the price, it's a good value. It is definitely not a hostel, but don't expect any frills. Bring your own shampoo, conditioner and soap. It does back up to the railway station, so if you are a light sleeper I wouldn't recommend. But, I am a pretty light sleeper and with ear plugs it was fine.
The blond young girl at the reception, she wasn't just pretty but also very helping. Also we liked that the hotel is just at the train station. It was a little bit loud and the staff didn't put us in a room which isn't facing the rails as I have requested 5 months ago.
none, first time came to Copenhagen Noise from the Train Station
- Awesome breakfast, especially the breads and yoghurts - Great location, walkable distance from all the castles, city center convenient train to airport and station right in front of the hotel - Bus stop right in front of the hotel - Convenience store in front of the hotel - Next to railway station, so you can hear the trains pulling through all the time.
The lady on reception was lovely and spoke excellent English. The facilities were wonderful and clean and it was very peaceful. Nothing
In the bathroom the water from the shower runs to a hole in the floor directly under the sink/mirror. So after taking a shower you stand most of the time on a wet floor. Then near the sink you have a hairdryer and using it while standing on a wet floor is life threatening.
The only advantage is that the hotel is close to downtown (Tivoli) The hotel is the worst one I've never seen. Dirty everywhere (including dishes at breakfast), small, dirt and unusable bathroon (after a shower you could not use for 30 min). Bedroom very small.
Staff The Room. I thought it was poor for the money we paid.
Well location, good breakfast Shower system spill water all over bathroom floor
good location with walking access to center and Vesterbro, nice view over Copenhagen bathroom cramped, wifi spotty
Breakfast was quite good. Room was small (6th floor), no air conditioning. Train station nearby makes noise during night time. Hotel staff was ok, but not so friendly.
Breakfast, situation in the town
Fantastic Breakfast, really friendly helpful staff, great location close to central train station and Tivoli Gardens
hotel staff kind, quick, precise bathroom, small, old, unpleasant
Helpfull and pleasant staff None
I did like the location of the Hotel I think the shower of my room could be improved. It was not working as it should: water was wether too cold or too hot.
The view from he room (20th floor) is expectacular. I would have liket to have a watar boiler and coffe in my room. We had problems wih the temperature in he conference room, it was very hot, but hey gave us a lot of water and we managed.
The hotel is about 1 km from the city center. There is a Metro station 5 min away. Considering the other options in the area, I think it has a fair price/quality ratio. The furniture is old, so is the TV, and all the rooms with a view to the river/city center have twin beds (at least that's what they told us) so if you want a double-bed room you'll have to settle with an ugly view (towards a gas station and a no man's land). Since the breakfast is so expensive, you can grab a coffee and croissants from the petrol station nearby.
Nice hotel, with quite nice atmosphere and quiet pleasant staff. Beutiful swimming pool and sauna. Nice overwiev to the city. Very good access to airport by bus 5A. Not many equipment on the room - only 3 shampoons and one soap. No other equipment like comb, brush etc. The hotel is not right at the centre of the city, you have to walk for a while to the nearest metro station.
Courteous staff. Great fitness center. Poor checkout process that took 20 minutes waiting in line. I noticed the express checkout sign poorly placed and was not aware of it upon arrival. No notice of express checkout in the room. Very annoying since I was in a rush. Fitness center couldhave been open earlier in the morning (i.e 5:30 or 6am).
I chose the hotel simply because it was the hotel where the conference I was attending was organised. There is nothing of the hotel that stayed as a good reason to go back. As a matter of fact, I will be in Copenhagen again shortly and I will surely not chose this hotel, or any other SAS Radisson. I am particularly disappointed from the hotel. Firstly I had to change room on arrival as the bathroom was not properly cleaned. I had to change room again, as the one I was given was facing the highway and was very noisy, at the third attempt I finally entered a decent room. Rooms are small, in need of refurbishment, and very badly furnished. The hotel is very expensive, most of the personnel (although not everyone) was unfriendly and inattentive.
Location is pretty close to the center, nice lobby and some rooms nicely prepared Some rooms with small beds and poor, cheap interior
Nice room complete with all amenities and was available for an early am checkin. Nice breakfast with lots of choices. For such a nice expensive hotel, there was no air conditioning in the room. Opening the window helped some but then the traffic noise was unbearable. A call to reception at 3 am to ask for a fan was futile - all fans had been given out.
Only the view, really, although the window was a bit pocky. The lady at the front desk was very helpful. The gym/swimming pool area was very disorganized. The attendant was on the phone and was not giving us the right information so we had to keep coming in and out of the changing rooms because he forgot to give us the right keycard, then the towels ...
The staff were impeccable, I was treated extremely well. The selection of eatery's on the premises was fantastic - I didn't need to leave the hotel at all!
Cannot control room temperature. For price paid, I'd expect the courtesy of being able to decide for myself what my room temperature should be. They offered me a little table top fan and Said sorry. Or, "Open your window..." except there is so much road noise that I couldn't sleep with this option. Very dissapointed with this hotel. P
The breakfast menu needs improvement.
It vas very good, price OK and staing midle of the center.
Nice staff and good breakfast Poorly furnitured
I liked the high standard of the design, which was not luxurious but of a very good taste. My bedroom was clean and had very good proportions, not too small for one person. The breakfast was excellent. And I loved the view from the room with the balcon at 6th floor.
Service was very good about bathroom and room, clean and comfortable room. Not so mmany chanels at the tv.
Good comfortable clean rooms, free wi-fi was good, great breakfast included, great staff. When we first opened the door to our room there was a strange smell by the door.
Very noisy on the street/rail, we couldn't sleep with the window open.
Staff friendly, hotel price good. Very central. Breakfast was fair. Booked a triple room, bed was not in the room when we arrived at 11h30pm had to wait 20mins for the reception to bring the bed. Room had a odd smell.
Location and good value for money.Great breakfast. No
All ok!! Also free wifi
I know other reviews criticize the internet. I always had a great internet connection; no troubles at all. But my sister had trouble keeping FaceTime going. She said it uses internet, but we don't know if it was that or just poor reception. Other reviews criticize the train noise. I was on the courtyard side (no beautiful city views) which is not the greatest to look at the back of an office building. But we got absolutely no noise. It was quiet as a deserted town. So if noise bothers you, get a courtyard room. No vibrations from the trains either. Clerks were always friendly, helpful, and even on the enthusiastic side. Someone criticized the elevators. They were old fashioned, but it's a major over-haul to put in bigger ones. I thought they were cute. The location was great. You could walk to all the sites in the center and west of the city center. It's a longer walk to the north and east sides, but the bus system is fine. It was hot that summer and the hotel doesn't have air conditioning, but most hotels in a 3 star class do not, so I wasn't expecting it. But they provided a fan for every room and that was really nice, so we were fine. I didn't pay for the breakfast. I looked it over one morning and it was typical 3 star class breakfast: a few varieties of breads and pastries, sausage and eggs, a couple cereals, some fruit. The scrambled eggs looked they had been powdered, rather than fresh. But Copenhagen, (and the Danes in general,) is not a big breakfast city. I suggest you get it, as restaurants that open before 10-11 a.m. are hard to find. It's main drawback was cost. We stayed in Copenhagen at the last minute and everything was booked up. The Mercur was the best of what was left. So I felt I paid more than I expected for a 3 star hotel in mid September, but Copenhagen is a really expensive city, so I can't say that for sure.
Spacy room Cold room. heating didnt work.
service, location room very small
The location is almost perfect and the stuff are really friendly. The breakfest could be more optional but that's fine.If you go to Copenhagen ,you can freely choose Plaza and ask for the room with Tivoli view.
a wonderful hotel, close to everything, a great experience
Location is close to the central station
Staff was great, breakfast was amazing, and the hotel was in the perfect location. Good value in central Copenhagen.
Warm and cosy athmosphere in the building, helpful staff and good breakfast. Noise from constructions outside. Shower over bathtub could be better.
Location Not really
location rooms needs to be renovated asap.price compared to quality is very high.
IT WAS A VERY GOOD PRICE AND LOVED THAT IT WAS WALKING DISTANCE TO TIVOLI, THE TRAIN STATION AND HOP ON HOP OFF BUS. STAFF WAS VERY HELPFUL. LOVED THAT THE BUILDING IS OLD BUT VERY WELL KEPT UP. IT RAINED THE FIRST DAY OF OUR STAY ! :-)
Very comfortable Hotel, selected primarily for its central location and proximity (and ease of access) to the Main Railway station and Tivoli Gardens. There was a lot of construction work in the immediate vicinity of the hotel resulting in some noise and disruption.
Staff was great in every way that a professional and friendly staff should be. No real dislikes, just meager breakfast buffet and somewhat small room.
Very near to the Central Station. Breakfast was good with price in mind. Receptionist was friendly. Old and narrow space.
location Room 331 had a foul smell coming from the bathroom.
room was comfortable and had good selection for breakfast. didn't like not having trea and coffee making facilities in room
ample breakfast buffet,but lousy coffe. dobbel bed too soft, type hammock feeling.
Star hotel is great for family, location is very good and the breakfast is good also
Just a block from the train station, comfortable beds, good continental breakfast. Room was pretty small and Spartan, no suitcase stands or toiletries, very few power outlets especially near beds. No air conditioning and heater did not work. Midweek price was way too high--I wouldn't pay more than $200 out the door...
Great location. Close to central station. Great service from the front desk. Good breakfast. Some rooms require to take few steps of stairs with no ramp. Not good with big luggage (or elderly).
Located in the "cheap hotel district" this is exactly what we were hoping for from our stay! Terrific location (next door to the main train station), clean hotel, nice staff with easy check-in/check-out process, and a breakfast buffet that gives you a little taste of what the food will be like! Enjoyed our stay! Rooms are small which we knew. Also, buffet does get crowded as others have mentioned but would recommend for a fine spread of bread, meat, eggs, and some fruit! Would also recommend bringing your own soap/shampoo.
The staff was helpful and I liked my room. We came in the middle of the renovation of the lobby, and it was a little inconvenient, but as I said, the staff was very helpful. I had to be in a wheelchair, and the elevators were small. Otherwise... all went well.
convenient location carpet had been torn out of hallway on the entire floor that I was on giving a somewhat bombed out feel to the place
close to station no water in the room
The mini kitchen with plates, silverware, and refrigerator. Allowed us to shop for groceries at the mall and save $ from the expensive food in Copenhagen. The extreme taxes on hotel stays. The taxes was 1/3 the total cost. My last visit to the city.
Great location. Easy reach of town center, sights and transport. Good facilities. Room was comfortable, warm and well appointed. Reception staff and room staff were all fantastic. Close to a small supermarket and across from a great little Italian restaurant - Tio Mario, as well as the adjoining hotel restaurant Ottos which did a good breakfast. Both very minor niggles....Toiletries provided were slightly haphazard - shampoo and conditioner only one day, shower gel and shampoo the next! Jacuzzi could have been a bit warmer .....
Breakfast was surprisingly good and the staff very friendly. Underground parking is expensive (as everywhere in Copenhagen) but facility is clean and safe. 150 DKK per 24 hours in room wi-fi per computer is not family friendly. others charges less or nothing. Wi - fi in lounge is FOC.
The cleanliness, the staff was very friendly, the rooms have fridge and a microwave so you can save a bit by bringing food over. No free wifi on the room, the shower is no door/curtain style, and water gets everywhere in the bathroom, but looks fancy as hell
The wonderful roomy apartment and the friendly staff
great rooms limited internet access - free only in lobby area
I liked the fact there was a kitchen fridge etc to make snacks. The swimming pool and jacuzzi was also a lovely addition. Staff at the desk were very variable- ranging from helpful to rude! Dish washer needed servicing so all the china glasses etc were not very clean.
Unfortunately I didn't have luck with the hotel at all. First of all I have reserved an apartment, nevertheless the lady on the reception was convincing me that this a normal room. I was too tired and at the first moment I agreed on the room. I was quite surpirzed when I found out that there are blood stains on the bed sheet (obviously bed sheets were not changed). I went again to the reception and asked for immediate change of the room. The answer was that they don't have such room, or there is one available but the TV is not working. When I asked to speak with the duty manager, that was rejected with the explanation that he\she is not in the hotel at the moment (4 Star hotel without a duty manager??? Hear for a first time).
Spacious rooms compared to most European hotels in this price range (beautifully designed & appointed, too). Nice little balcony. There is a grocery store just down the street, so we saved a lot of money by shopping and preparing food in the well-equipped kitchenette instead of eating out at restaurants, which made this hotel a better value than it would have been otherwise for the nightly rate.. Nice breakfast buffet was also included in our rate (very friendly staff in the restaurant). Loved the indoor pool/hot tub. It was a great convenience to be able to do laundry right in our room, but my only (minor) complaint is that the settings for the clothes dryer were difficult to adjust effectively, despite the instructions provided in Danish and English. After three hours of drying time, our clothes were still quite damp. Then it kicked in to overdrive, dried everything to the point of shrinkage, and steamed up the bathroom enough to make puddles!
The studio apartment room had lovely interiors. We rented bikes from the hotel which was really great. However the lack of free internet in the rooms was definitely a downfall. The free internet in the lobby was a little spotty. The location was a little far removed, but at least it was close to a train station.
the location is good, it is near the the port, and there is bus 26 to the center [about 15 minites drive], itws in a pleasant neighborhood and about 10 minites walk to the The Little Mermaid. Price does not include breakfast and adding breakfast is very expensive.
Great hotel for quiet and confortable stay. Close to public transit (one station to downtown). Very spacious, fully-furnished appartment for the price. Better than what i expected: thumbs-up ! Great staff and facilities (gym, pool, internet). Excellent restaurant, grocery store in the building. No complaints.
1. Close to Copenhagen
Nice surroundings on a very special spot: an old fort
Not the avreage bubusiness hotel. I liked the special ambiance, Old fort, great location, very friendly staff. If you want something special, go for it They organize big parties on the facility. This might be noisy.
The room was very spacious, with windows you could open, 2 big comfortable chairs, lots of head room, a desk, hot water to make instant coffee, a safe, TV and internet, and it was very quiet. Right next to the water, in the unusual setting of a fort, with lots of easy parking. Clean bathroom, all tiled, with a shower that was easy to use. No shower curtain, but it wasn't needed. The owner and others who were there to help us out, were very nice and friendly. Decent value for the money, in something that was a little different and only 15 minutes to Copenhagen, Dragor itself is an interesting community. We arrived after 17:00, so needed to call to have someone come and show us to our room. Not a big issue, just something to note when you arrive at night, after a long day of driving. Someone was there within 5 minutes. At first it seemed so dark and not welcoming, but we soon settled in, and came to quite like it.
The owner was a nice chap. The hotel was totally empty and we were the only guests, we checked in and checked out within 15 mins, The hotel is probably haunted (for Real).
Very nice staff. Great place, spacious rooms, high standard. Nice location, next to the sea. Wi-Fi. Basic breakfast, no TV.
Nice location. Interesting history. Charming building A bit messy around the hotel: broken entrance gate etc... Could offer a small guided tour of the fortress for new guests
Very nice big room with good facilities, good original features in the corridor Poor check in since there is no one at the reception all day long, the side entrance which I was supposed to use looked like a garbage bin, with an old fridge and stained carpets, terrible smell in the corridors
The location is excellent for those who are visiting Copenhaga by car. The room is confortable and clean. Very good raport quality price. The hotel is about 7 km from the city, there is a bus you can take from 3 minutes from the hotel, but it could be tricky if you plann staying in town till late.
We have stayed there before and enjoy its originality and the personality of the owner. We originally chose it because we needed to find a hotel or guesthouse in Dragor (our boat was there) and this was very reasonable and "different". Previously we had stayed in a private house which was not so ideal. The location of the hotel suited our purposes and we would go there again. The owner has gradually been doing up the rooms. On the this most recent occasion our room, although perfectly clean and comfortable, could have been improved in one or two aspects.
I have to pay a deposit of 100 Euros in advance in case I would steel something from the room or I wouls make damages.
nice rooms reciption was emty when we arrived at the hotel 01.00 and we had to wait 10 min to diliver some stuff to some of our other guests.
Comfortable hotel with excellent cuisine. Well-equipped spa. Easy access and parking.
Quick response from both janitor and cleaning personell after complaints. Standard of room is closer to hostel than 4* hotel as rated. Bathroom was not cleaned upon arrival, TV set with a flickering image and no remote. Broken lamp just hanging from the wall with pieces of it on the desk.
The staff were friendly. The room was small but clean. There was a good fitness room.
The service and the room was actually the best thing. Everybody was nice to us and we had no problems what so ever. Not enough channels - also for the pay TV.
blond angel girl at the reception desk which helped me to find locations on the town map cleanliness of the shower, no shower gel, same sheets for 5 nights
Nice rooms. Clean and fresh. We stayed in a familyroom It was not possible to get any meal for the kids. The gourmetrestaurant offered just half size of their courses. We went out in the street and found a pastarestaurant
It had Sauna and Gym. Price didn't include breakfast.
Convenient location, fine breakfast, quiet
The charge for internet connection was too high a day cost what I pay for a month. It should be free!
Location Long cues at the lobby counter
That the room was very nice, the beds was really good and a good location. They did not know that we were coming, could not find our booking even if we had the bookingnr on email. The price included breakfast, but both nights we stayed the could not see that we had paid for breakfast and when we were checking out, they wanted us to pay extra. It was all solved when they saw our booking on email, but still ruined a bit of a nice feeling. Our daughter tried to call the hotel for over 45 min, then she took a taxi to the hotel to meet us (still on the phone waiting for them to pick up). We tried to call for more towels and could not get through.
Comfort and location The bar coult be nicer
Please write at least 15 words No bathtub
We stayed in room 264 and it was noisy both from next room (a door between the two) and also from the garden if the window was open.
location is wonderful, in the city just 3 mins by walk to central station. heating system seems to be not working..
The staff is really friendly, and the room is clean and comfy. The hotel location is great, about 7 minutes walking to conpenhagen central train station and Tivoli gardens, 13 minutes walking to the main shopping district (stroget). Just outside the hotel a big shopping supermarket (LIDL) is about to open so you won't have any problem getting your domestic needs. The Hotel is a known chain which has about 45 branch throughout scandinavian countries, so be sure that this hotel has a reputation to build and maintain. To sum it up, we had a great time. The rooms have these old boxed TVs!, i thought these TVs have gone extinct! for a 4 stars Hotel they all should be replaced with an LCD TVs (which i'm sure are not expensive to get). There are about 16 TV local channels besiedes BBC entertinment and Discovery channel which are all dead boring to watch, a dish should be installed with some movie channels instead of the boring cable channels. The wet room in the bathroom is nice but it is seperated from the rest of the bathroom with only a curtain, taking a shower can be messy sometimes, isolating the wet room with a glass door is more modern like and more hygienic. One big double bed cover is better than having two single bed covers!
Very quiet - great sleep
Easy to find your way back to. Not far from food and shops. A neat place to stay, wish we had the time to stay longer. Corner of the bed sticking out where you bump your shin and trip as you pass through the room. A bit narrow between furniture and bed.
This is an iconic hotel on water in the very center of the city. Ofelia Plads is right next to the hotel (with tango on weekend nights in the summer). The breakfast buffet is one of the best I have seen (but it can get crowded if you go there at a wrong time). The rooms with windows facing the street, as opposed to water, are less nice and noisier.
The location was excellent, near canals and cafes and the concierge staff was very helpful. My room had beams that kept me from easily getting out of bed, and I hit my head badly on one just sitting down in the chair. My phone had been turned off by the prior occupant, and so I missed my wakeup call. The maids should have looked for that and restored service so that didn't happen.
The location was good. Mold in the bathroom, tiny windows, dungeon like feel walking to the rooms. Musty smell, overall dirty. I would never recommend this hotel to anyone.
cool hotel in good location with friendly and efficient front desk staff. Close to great shopping and good sites. Easy to get to from public transit. The hallways to the rooms sort of ruin the "luxury" impression of the hotel. The thick walls of the original structure run right through them, so they're difficult to navigate and closed in. I think some people would like the mystique of it, so depends on your view of that sort of thing.
Beautiful rough hewn, 12" x 12" beams throughout; multiple skylights with custom coverings; easy access to taxis. See above
The architecture is a great mix of old world and contemporary. The wood ceiling and support beams in the guest rooms and the brick arches down the center of the hallways make this a one of a kind location. Not a lot of dining options. The brunch buffet was a bit pricey.
Great location in Copenhagen. Close to shops, restaurants and other sites. Clean and historic style hotel. Plentiful buffet breakfast.
We really liked the location in proximity to restaurants and sightseeing. Also the decor/look and feel was nice with the brick walls and old beams. Very comfortable and spacious compared to other Copenhagen properties. The staff was just okay.
The location of the hotel is very safe (near foreign embassies and the royal palace), on the waterfront facing the opera house, and close to wonderful restaurants. The buffet breakfast is great. The structure of the building was built in 1600 or 1700's as huge warehouse, The some large vertical beams are, unfortunately, in the middle of the guest rooms. The hallways feature long rows of brick arches. Have stayed in this hotel 4 times. Would be happy to stay there again despite somewhat high prices. The equipment stored between the hallway arches somewhat detracts from the ambience.
Staff were approachable and helpful. The rooms were clean and well kept. The mini bar was actually stocked! Having a metro station around the corner was very convenient, made travelling into town and especially the airport a breeze!
Receptionist was helpful and kind but we had to pay for printing an A4- sheet. That a little cheap for an 4-star hotel. For the price and the quality of the room, breakfast must be inclusive
location only bathtub -no real shower
Hotel was close to metro station and close to where my friend lives whom I visited. No.
Good connections and medium walk distance to city center. Breakfast was not included into room price through booking.com and 160 dkk was way too expensive for that breakfast.
Friendly staff, excellent view, convenient access to public transport (very easy direct metro link to the airport) A bit worn, had to wash hands after using hair dryer because it was greasy.
The neighborhood was nice. The staff didn't know too much about their facilities and Christmas time in Copenhagen. The breakfast was very expensive but rather ordinary.
Near the Metro. Airconditioning. View of the City.
Friendly Staff + close to Metro Despite Airco too warm in the room
Good service No
The surroundings and castle (main building) are quite nice. Internet access was good. The location suited us as we needed to drive north and thus avoided the traffic. Whilst the main building has character, the accommodation is relatively simple. The location is far away from anything. Dinner (where you have no options either in location or menu) was completely overpriced. At breakfast the bacon/sausages were cold. The guest car park (you can't park in front of the castle) is in "forest", it was raining and the ground was muddy - useless with luggage and leather shoes.
Service and breakfast
i liked the calm atmosphere, tours in the park,the way the castle looked. old, but well maintained no
The old building and its park environs. Breakfast. Other food when it was available. Staff was helpful in the circumstances; like 2-4pm checkin! Danish guests have liked the opportunity to visit its traditional persona as a palace. Location means not practicable without a car. No proper restaurants to walk to. In the hotel, restaurant not open unless enough guests are there. No simple luggage rack, minimal wardrobe. Considering no possibility for even a snack, why no jug, glass, cup etc if one has to bring own food to the room or starve? Has been attention to the place, but without small things it's not user-friendly.