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Staff were pleasant and friendly; atmosphere was relaxed and unhurried. Dining room attractive. Superior room with separate sitting area was very spacious and well appointed. Service of breakfast on second morning was so slow everyone in the dining room was complaining. Quality was poor compared with first morning - definitely the less experienced staff team on duty. Bed was very hard - had terrible back ache. Big irritation was constant background music which was not loud but grated after a short while and is totally unnecessary.
Friendliness and efficiency of staff. Public rooms, gardens and woodlands. Kitchen aimed a bit higher than it was able to achieve.
Outstanding establishment (room and grounds), friendly staff, dining experience was wonderful. Hotel listing under "Bed and Breakfast", had made the assumption breakfast was included in the cost but was additional.
I spent a few days at Dales as it is close to my sisters residence. I usually stay once a year, and have a very enjoyable time, friendly staff always willing to help
The bedroom was comfortable and more luxurious than expected. They would do better to have a proper mini-bar in the bedroom. Overall it was expensive for what it was.
Staff were very friendly and helpful. The food was outstanding (with exception of homemade biscuits!!) and worth the extra wait in service as it was all prepared fresh
The quality of the room, a superior double, was excellent - it was spacious and very comfortable. The food was very good and well served. The 'musac' was rather repetitive with the same CD seeming to be played on a constant loop!
Attentive and very efficient staff. Lovely location.Gardens luscious with access to the Sherringham nt woods. Very comfortable room & big bed! Great food. Over zeslous service one evening when mobile phone and room key left on table + coffees moved to the bar when we had left the table for 3-4 mins to use the toilet! Long wait( 20 mins at least) for cream tea due to wedding reception in the garden. Tea served first and then scone/cream 20 + mins later!
The evening meal was lovely and the staf were very courteous and helpful. It was a beautiful setting. The breakfast was very poor. Limited in choice, food kept running out and had to ask several times for it to be replaced. The toast did not come - what a let down for a very good hotel.
Quiet location and period style hotel Needs an upgrade of furniture, TV's etc