Hoofddorp Hotels

the shuttle to the airport was nice

My refrigerator in the room did not work and they did not have an ice machine. The airport hotel really wasn't close to the airport. The airport shuttle did not run passed 11:30 pm.

Easy access to airport

Arrived after a very long travel day. Staff was unfriendly, room was fine but sterile.

Price, location, staff was friendly and engaging.

Friendly staff. Ninco at the reception was great!

I was impressed by the level of service from the personnel. I had forgotten my BB in the hotel , so I called in five minutes they called me back to say that they had found it.

Free shuttle to the airport.

The rug was stained and one of the upholstered chair was soiled. Also, no coffee pot or supplies in the room.

The staff is very guest oriented knowledgeable and friendly. Rooms are clean and modern.

Hotel restaurant is fine but limited menu and average quality and taste.

Good hotel, near the good restaurant, lake is there for fitness, free parking, good price/service rate. My kids love the big beds.

No remote control of the airco unit, can be switched off only by taking card out of the main switch.

Frankly-nothing.

The room was dirty, had a smell of mildew or rot in carpet. The chair at the desk was rickety and unusable. There was no plastic bag for the ice bucket, the bathroom had two plastic cups not wrappped in plastic. The food in the lobby restaraunt was limited and i was served a clubhouse that was so dry it cut my mouth. The bartender didnt know how to make a martini. The bath tub was so small I almost fell out when steped on side by accident. The room was hot even though I turned heat down.

We were very pleased with this hotel. It does help if you have a car (which we did) as the hotel is not close to any transportation. You would have to use the hotel shuttle back and forth to the airport to get into Amsterdam. The room was very nice and spacious.

We have no complaints.

I loved not having to leave the airport but did feel that the room was overpriced.

it is convenient to ariport and train station, nice & clean and staff are friendly & helpful.

Booked room for $75 after missing flight. Shuttle was provided at the airport. Was very clean and nice for the price. Staff was friendly except for shuttle driver. Nice looking pool, sauna and steam room. Restaurant staff was nice.

Shuttle driver was rude on the way to the hotel. Restaurant was expensive $15 for hamburger. Had to wait till exactly 2 pm to check in they wouldn't check us in 10 minutes early.

The hotel was very clean and the room was amazing, worth the money!

The staff is very rude and unprofessional. It is so bad that despite the hotel being clean and well kept it isn't worth the stay.

The shuttle service when it was on schedule and could transport everyone desiring a ride to/from hotel to airport terminals and the few staff that were on duty ...usually weekdays

Spotty shuttle service on Weekends due to mismanaging the requirement to transport many guests. I waited 90 minutes for the shuttle that transports folks every 30 minutes and after the third missed shuttle because there were more folks than seats, I spent 30$ on a taxi to "shuttle" me a few miles to the airport hotel....all this after calling them and they said they'd provide a ride - never happened so that's how I waited 90 minutes versus half that time before taking a taxi ....seemed understaffed

Wonderful airport hotel. Close to airport, with frequent shuttles to and from the airport. Very convenient for the night before we left!

Good service, very nice free breakfast! Very helpful with lost luggage at airport

Stay was not long enough!

-Nice hotel with a clean room, comfortable bed, and well-appointed bathroom. -The breakfast spread(not always included in the price, I understood) was very good. -The shuttle service is convenient (if you can find seat in one TO the hotel, that is; no problems FROM the hotel to airport). This is important because there is nothing, literally nothing, near the hotel and it is about 15 minutes ride to/from the airport. The restaurant was good but has practically no options for a vegetarian meal (surprising since vegetarian choices appear to be becoming quite common at most good Dutch restaurants). The front-desk staff was generally polite and responsive.

-They share the shuttle service with another hotel AND a few parking lots. As a result, there is always a large crowd waiting at the airport. The problem was further exacerbated by one of the shuttles being a small van. -The driver of the shuttle (the large one) on the day of my arrival was extremely rude--he shut the door in the face of a young lady who was trying to enquire about when the shuttle was supposed to leave the hotel It didn't and took the Etihad crew to the airport instead). I felt bad enough about it that I went back into the hotel and reported this to the front desk (the Manager was "not available" to speak with me); have no idea what, if any action was taken against the driver. -The next morning, the hot water heater was not working, making it impossible for the guests, many of whom had to catch morning flights, to take showers.

Room was clean

Service was poor. They would not take a new guest in until exactly 2 pm when they had limited rooms clean even then due likely to slow or poor cleaning service staff. When checking out, the front desk assigned one person to all check outs (who was a good employee) though others on the front desk appeared to be doing nothing or certainly nothing as important than serving guests.

Efficient check-in, free shuttle bus and peaceful location not far from Amsterdam center.

We can't think of anything not to like.

The stAff lacked professionalism. The hotel was mediocre at best. We never ate there. The shuttle service was good. They did not resupply the room each day. The amenities were barely acceptable.

The overall experience was barely acceptable. There is a musty smell in the hallways. there was a big blob of hair in a towel when I finally got a fresh one

It was a quick place to come to from the airport the free shuttle was a plus and I took advantage of it the 2 nights I was there!

The hotel was super clean except I found a condom on the ground what the bed moved a little! Also I didn't like the single beds wish they had one big bed instead

The bathrom was dirty with hair on the floor. Used soap in shower. Advertized free local calls and free wifi but was charged for both, for $200!

It was close to airport and the staff was helpful. It was clean. Loved the tea service. The lobby was pretty. Main thing for me was it was clean. I will pay more next time.

The room didn't look like the pictures. I think you can upgrade to the newer rooms. Our room had stains on carpet and chairs and walls were scuffed up. I would say it was a 3 star hotel.

Clean. Location

Unfriendly, unwelcoming front desk person. Maybe she doesn't like Americans.

Very nice rooms and helpful staff

We had a comfort plus room with a breakfast. Room was fab, super comfortable, fresh, clean and the bed was divine. Breakfast was a banquet with a huge choice if foods Inc muffins, many breads, various egg dishes and meats. Yummie

Location easy to find, vast parking, vast room, WiFi, good restaurant, bus connection to Haarlem downtown (10 mn).

Room a little noisy (corridor), distance hotel entrance to room.

Buffet breakfast included. Evening dinner selection is limited but still ok. Rooms very comfortable and clean. Shuttle bus to airport is quick, approx 10 mins to airport

Limited dinner menu. Shower water pressure not good. Shuttle bus runs every 30 minutes so check timing to make sure you make it to the airport on time. Shuttle bus pick up is separate from other hotels. Pick up at STA office near Starbucks arrival 4 section. Not a criticism but not obvious location.

Shuttle service was well organized and worked well

Dining here is very expensive and service for dinner was 'if you must I will'

Parking is no problem due to the parking places below the hotel but it is very expensive (35 euros per week) if you only stay for 2 days. I fail to see why a hotel can not get a price reduction if they really try.

Staff were friendly and helpful. The room (a superior) was a good size and very comfortable.

very good location, parking, staff

really difficult to say

not a good start as the pickup driver braked very hard for no apparent reason as we left the airport resulting in a bruised hand and ribs. Very abrupt checkin person. very small bathroom. no lift.

staff very good

all was good

Great location. Friendly, helpful staff

Very warm on top floor due to stained glass dome. Room was difficult to completely cool off. Pillows somewhat too thick.

I am a regular visitor to the hotel and will continue to do so

I was woken at 2.30 in the morning, by someone banging on a nearby bedroom door and shouting to the occupant inside, this went on for about 10 minutes. I was very supprised your night staff did not hear anything

Something happened in this hotel, may be basements were flooded. There is disastrous smell of moldy stuff everywhere in rooms that they're trying to kill with no less heavy scent of deodorant.

Cleanliness and breakfast choices.

Staff did not greet you. I had to take initiative.

The rooms are a bit small and the bed was not very comfortable, however overall it was very good and it is very clean

Hotel clean staff was attentive as you would expect from a Holiday Inn Express. Plenty of paid parking on premise. Shuttle available..

Nothing

Easy and good service from hotel staff

A comfortable hotel with friendly staff, close to the centre.

A little aged and perhaps in need of a revamp. Still uses blankets and sheets instead of duvet and cover.

Once again we were more than impressed with the staff and hotel.

The hotel was centrally located and was clean. The room was large enough and the beds comfortable. The water was always hot. The staff were helpful and friendly.

It was less glamourous than hotels in other countries and was quite expensive in comparison.

Location is ok. About 10 min from airport, and short walk to bus station to go into town.

Thin walls and very noisy all night. No air conditioning, was sweating all night. No mini fridge.

Omg they were doing a contruction at the front so much noises

This small friendly, clean hotel with a nice restaurant in a typical Dutch village close to airport serves me well every time I have a layover in Amsterdam. Shuttle goes to Dorint Hotel, a five minute walk from De Herbergh

Bread selection for breakfast is poor - none of the hearty Dutch Roggebrot on the buffet. Stairs are steep but usually staff helps carrying up my bags. A bit pricey.

design, comfort, friendly staff, nice restaurant, price, close vicinity to airport

the breakfast buffet. I like a cup of coffee and a slice of whole grain bread early in the morning. The buffet is a bit pricey for what it offers besides.

such a great location. small room but it popped up late and i was glad to have it. restaurant attached is pretty darn awesome too. just great city!

all was good

The hotel being on the town square with markets daily

Music from the club next door kept us up sat night