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Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
Very reasonably priced.
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
Ease of getting around, helpful and friendly staff, generally quiet location
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
Easy to book, location was excellent for walk into town and proximity to Gatwick. Lodgings were clean and in good order The bed was one of the most uncomfortable I have ever slept in.
Clean - nice room with ensuite - quiet - friendly
they kindly allowed me to store my bags between check-out and my late afternoon flight. the bathroom was very clean. lovely house. •WIFI: the wifi internet was super slow, and then shut down entirely. unacceptable in a developed country. •DIRTY: there was a old fan in the room that turned on, but didn't blow any air. the wiring around the fan was entirely coated in dust. disgusting. it clearly had not been cleaned in months, which shows a lack of attention to detail. •CHECKOUT: checkout is at 10am. considering people have afternoon flights, would it really kill them to allow guest to checkout at 11am or noon? i never heard of a 10am checkout at such a small guest house. •ODD: the owner quoted a 7 pound taxi to the airport but it was 8. i don't care about the money, but this again shows a lack of attention to detail considering they must send several people to the airport daily. not knowing the price of such a core part of the stay seems strange.
Everything provided that was needed and rooms clean. No. other than we had to lift our cases into the car taking us to airport (we are not young people) but the driver was female so there was no way round it.
My daughter and I stayed. Lovely place!
near the airpot cheaper then going to London and overnight rather old matresses on beds
Close proximity to Gatwick. Also had a train stop close by. The bed was not so comfortable. Very lumpy.
Pleasant and friendly staff; Easy to find location; Enjoyable breakfast; Generally, very clean throughout. Guest House staff didn't know we had booked and it was a bit embarassing on arrival; Very cold in the bedroom, with no portable heater available, when asked.. Decor, is 'dated' and tired throughout some of the Guest House
free parking charged extra for credit card although not stated in booking.com , heating was not working , Unclean room , internet down , early checkout and staff not friendly
This hotel is excellent for flights from Gatwick.the Management and staff are both friendly, courteous and helpful
Friendly and helpful staff, good service, hotel facilities clean and in good order, no problems. None apart from the weather!
Great hotel...all very good.
A beautiful hotel set in great location. Will have to take the wife there sometime!!
Friendly staff, attentive and efficient. No milk in the room for tea or coffee.
The personal attention and quality of accomodation
It is a very convenient setting for Gatwick airport but the actual building and surroundings are beautiful. the room was very stylishly furnished. a luxurious bathroom and the staff were extremely friendly and helpful. A real gem.
Fantastic setting, well furnished rooms and great service
Every thing. The atmosphere. Just every thing is perfekt for a weekend stay with your wife
due to this nice garden and anchient atmosphere cold floor in a bathroom
Truly one of the best hotel experiences I've ever had. The staff is extremely kind and professional, and my room was magniificently decorated. The bathtub was even big enough for me, and at 6'3 that's rare to find. The surrounding neighborhood is quiet, and the hotel grounds are gorgeous and well kept. I hope to have a chance to stay again someday for more than a one night visit.
I was very late coming in , but I had a very warm reception and was taken to my room very quickly , it was very homely and I was so sorry I only spent one night . My phone was ringing all the time , only to discover somehow calls were coming to my room not reception . Also the cold water didn't work in the shower . I did let them know
wonderfully comfortable beds, gorgeous bathrooms. Very helpfull staff, and the most excellent breakfast I've ever had! Needs to have lighting that comes on when you walk round to the suits in the dark.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
Just as advertised, comfortable and functional room at an affordable price, just a couple of minutes away from airport security as well as train station. The space available is quite tight, so don't expect to 'enjoy' it much (even though bed is very comfortable and shower is very nice), this is no leisure hotel, but rather 'get it done' style accommodation. After using the shower, the floor is wet so if you need to use the toilet after you'll be stepping on water and then out again onto the carpet. Again, functional but less than ideal. Maybe the floor should be slightly tilted in the shower so it drains/dries quicker.
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
This is a little gem. Very close to Gatwick without airport noise. The innkeepers are wonderful, the rooms super clean and comfortable, close to a charming pub that serves hearty fare until 10pm. Wonderful.
The warm friendly attitude of the owners and staff when my arrival flight was delayed and the welcome next morning to an excellent breakfast. Highly recommended.
clean comfortable room near good pub woth good menu
Welcoming and helpful Main road noise in ground floor room.
The free collection and return to Gatwick airport was excellent and well organised with all the information about freephone and telephone number arriving by email. It is a family run hotel and everyone was very friendly and helpful. We were advised to reserve a table at the nearby 'pub' which we did and where we had a delicious evening meal. The breakfast was excellent and the conservatory very pleasant for relaxing in.
Closeness to transport and able to use laptop in room nice and clean and good choice of breakfast (Not any) only that it is not a hotel but a guest house and on arrival from air port on asking about the gatwick house hotel no one knew there was a hotel called that on that I did not mind it being a guest as it was just as good
friendly and amiable owners. 10 minute easy walk to town. no
Comfortable beds! nothing, great experience.
Cleanliness,transportation to and from airport and staff friendliness Breakfast service could have been better
breakfast available at any time after I arrived
Room was small but very clean and pleasant. The owner was very helpful and very prompt shuttling to and from the airport. I would stay here again and have recommended to a friend.
The Guest House was close to Gatwick and it was very handy to be driven to the airport. The owner also recommended a great pub where we had a very good meal. ( we would never have found it on our own). The reservation was waiting for us and the room was lovely.
Staff were very attentive and friendly. The room smelled of smoke when I first arrived. The walls were thin and I could every sound from the room next door. Breakfast was only continental.
First class service from start to finish. Couldn't have been more helpful thank you.
Near to the airport. Staff were nice.
Extremely clean and beautiful room but the internet did not work and my son had to re roue it and there was no one around to ask. See above
We were extremely comfortable. The room was very clean (smelled great) and dust free though a tad small but the bed was most comfortable. Teas, coffees and cookies greet you when you walk into the room..... wonderful idea. The bathroom was fabulously tidy and the shower was relaxing. The breakfast prepared by the host was fabulous. The grounds were pretty and secure. It was very close to Town where we shopped and within walking distance too nice eating places, pubs, and a laundertte and so we didn't rent a car. It was also very close to Gatwick Airport, the Horley Train Station and the buses. Taxis arranged by the hotel were on time. All in all, we made an excellent choice. It felt much like a home...less like a hotel.
Good value for the money, rooms were roomy for two adults and two children, excellent cooked to order breakfast, convenient to Gatwick airport. Decent selection of restaurants within walking distance. The bathroom had an unpleasant odor, but was clean.
Reception was very responsive to my e-mail queries. Room was comfortable and clean. Free wireless internet was a big plus. None.
I like the most facilities in room about the tea/coffee,hot chocolate with cookies and also cleanliness of the guest house. I had a good sleep. Have very limited vegetarian breakfast.
In the room there was everything you could need from razors to a folder that had every takeaway/restaurant menu in the area.
Friendly and efficient owner. Excellent breakfast and convenient for early morning flights
I liked that we could have breakfast at any time we wanted (e.g. 5.00) and that they ordered the taxi to the airport for us (and payed it).
This is the second time we have used Rosemead and on both occasions we have been delighted with service received. We will use the guesthouse on future journeys without a doubt.
Bed was comfortable and the place was decent Owner had very bad communication skills and acted as if we were intruding when we needed help with something. Heard afterwards from others that she runs people off with attitude.
Nice staff, tasty freshly cooked breakfast, nice garden, clean rooms, real English countryside house, free of charge shuttle to and from Gatwick. When booking this hotel please pay attention, that check-in hours are between 4 PM and 11 PM. If you arrive early you might not get in and better wait at the airport until check-in time.
Did not like the shower. It was not possible to adjust the water pressure nor the spray direction. It came straight down, full force.
The location is good for those having to catch a plane early in the morning. The pickup service is excellant. This is definitely a budget hotel, clean but basic.
The web page suggested 'a charming glorified B&B". The reality was nothing of the kind.
I've stayed there many times, convenient, provide transport to airport and village nearby
the breakfast and the price beds were old and saggy
close to airport, reasonable price, clean room
Sink in bathroom very tiny with glass shelf above which covered half the sink so that when you cleaned teeth you hit your head!
The bar/restaurant was good. It was damp.
The Neighbourhood to the airport, the transportservice from and to the airport,the breakfast was ready early morning the central heating of the room was not started in time, after request it was corrected immediately
Staff friendly Very bad insulation. I had a cold blow on my neck all the night and could hear the neighbor snoring like he was in my bed. The room was also stinking old smoke.
the staff they are very polite really excellent and special thanks to the young man who collected me from the airport i know he does many jobs at hotel and is good example of multi skilled member of staff . thanks again for a wonderfull stay i would certainly recomend you
Friendly staff and quality of meals. Transfers to and from airport were excellent.
Rooms nicely presented. Facilities good. Good restaurant with varied menu and tasty cooking Road noise. Duvet rather too warm
I stayed there only one night, but room was clean and cosy and breakfast was delicious
location to airport, cleanliness of rooms, very good food (breakfast), staff very helpful we stayed 2 nights in the attic bedroom which can make moving around the room very difficult and both hit out heads on numerous occasions.
It is located in a charming town. Shuttle service to and from the airport is very good. Not one staff person we dealt with spoke English as his/her native tongue. The room was small and the bathroom, tiny. There is no lift, just a very narrow and steep staircase. The price was outrageous for what we got but that's pretty much how we found everything in the UK.
no comment see above ref prices
Good service to and from Gatwick Airport
free courtesy car breakfast at 6am furniture too big for the size of the room
Ease of pick up and drop off at hotel. Speed of service for breakfast. Proximity to local town with restaurants etc.
I have used this hotel many times and the new owners are really making a difference its looking great and the staff are very pleasant
Used as a one-night stopover and long stay car park during a week-long holiday flying from gatwick. The location was a 10-minute drive from the airport, and although the shuttle bus was 15 minutes behind schedule during the morning rush hour it was very quick for a pick up at the airport after midnight on our return. The hotel shows its age a little, but it's clean and comfortable and the breakfast was very good. Would stay again. No complaints.
short cut to gatwick aerport Room was very cold , bathtub didn´t work properly
Friendly staff, good slick service to the airport Arrangements for collection from Gatwick and vehicle pick up on Sunday afternoon 21 October could have been better. Minibus was ready and waiting but we then waited a further 20 mins before leaving the terminal. In that time the minibus could have ben to the hotel and back again. My car keys could not initially be found. When they were found I was told the wrong location for the vehicle and had to wander around the compound looking for the vehicle until I found a staff member who told me it waws in a different location.
Pick up to and from airport. Poor understanding of the English language. Poor management and training of staff. Poor maintenance of facilities; windows didn't close, not redecorated after replacement of uplighter, gaps between tiles and bath. Expensive bar or dishonest staff?
very friendly staff as soon as you arrive lovely location rooms comfortable and warm dinner in the evening was a pleasure as was breakfast first class
We had an excellent meal in the restaurant and the staff were very friendly. We had a family room for 3 but it was very cramped. The bathroom window had clear glass and just a sheer net curtain, as it was facing the main road you couldnt use ANY facilities with the light on as it was too embarrassing!!
good location good if only you are flying from Gatwick the next day. No worth otherwise.
Should have had a room at the back and n ot fronting the road
location to local transportation to London and the Gatwick airport and the local shops and freindly staff
Another fabulous stay at immaculate well located establishment close to all amenities. Home from home, but with all the trimmings.
The facilities and food were excellent and the location of the guest house was ideal as it allowed the opportunity to go for a walk in the area and was close to the village and local shops, pubs and restaurants. N/A
Quality of room, house, dinning room. Efficacy and kindly staff. Very good house keeping of the house and the room. Services were high quality level (bathroom, beds, towels... ). Room was very quiet and well sound isolated (despite very close Gatwick aiport) Honestly, I have'nt any negative point to report, because the overall level of services is in accordance with what we are looking for, regarding quality/cost ratio
Very clean, quite place,frendly staff, nice breakfast, None
Everything to my liking and very easy to reach with the public transport. Could n't always get the toilet to flush properly.
Very friendly family run Guest House. Excellent breakfast - next time I might be tempted to pay the extra for a full breakfast.
The staff were all tremendous and willing to make your stay easier. Very helpful during the stay single bed in family room was extremely hard mattress could feel the springs through.
Nice - clean and close to airport and train
After spending six weeks in France and the U.K. this hotel proved to be not only the best facility for the money, but the best facility in every way. They responded to our every need and helped us immensely in working out the London travel segment of our journey through train tips. Awesome service! Too short of a stay!
The very friendly host who went out of his way to pick us up from the train station, and arrange our return trip. The room was comfy, clean and pleasant and we appreciate being served an early breakfast with great coffee so that we could catch an early flight.
Vert good hospitality and good location and nice breakfast. The owners are nice people, ready to do anything for you.
Excellent breakfast and excellent porter service fron airport. Getting up steep staircase with luggage. Should have been offered downstairs accommodation or told about the stairs
Comfort, friendliness and good food
Clean, comfortable and 'chilled.' nothing
We stayed in the family annexe which was fantastic as we are a family of 6 we would normally have to book 2 or 3 hotel rooms.
Very clean, great all day breakfast kitchen with all the needed facilities. Very recommended
This hotel was close to Gatwick and the free shuttle to and from the airport was a great feature. We also had a rental car and this hotel was very close to the rental car drop off. From the drop off we could just walk to our south terminal. This B & B was clean, had a very good breakfast and we could walk to downtown and a number of eating establishments. (Six Bells Pub-excellent)
the staff were accommodating and helpful, really nothing seemed too much and my room was extremely comfortable and clean parking was tricky but this was quickly organised by the Ambers in their own carpark
The willingness to be flexible with transport for an early flight. All was good, but a couple of small suggestions to make it even better: A kettle to make tea in the breakfast room would have been appreciated, as we were helping ourselves to an early breakfast. Also a toaster would have been appreciated.
Facilities in the room were good It looked very good indeed with a resident polar bear on the single bed. Well provided for withtea/coffee and toiletries. The carpet had a slight odour. I gradually realised that this was due to mould. The bathroom floor is full of mould. I had to clean it four times prior to washing myself.
We were only booked in for one night, but were very impressed by the comfort and the welcome that we received.
Lovely bright clean room and excellent breakfast
Although we arrived at 6am we were made to feel very welcome,had breakfast while waiting for our room. Transfers from and then back to the airport all included.Room clean and comfortable Owner was on holiday but the relief managers were helpful and friendly,would recomend this B&B to anyone
The owners are such a friendly couple; we were taken to Gatwick and even picked up from the airport at midnight for free. Parking was a very reasonable £25 a week The bedroom/en-suite were really clean and the bed very comfortable. I needed a Gluten Free diet and was supplied with a lovely cooked breakfast I would certainly use this B & B again :-)
the owners are wonderful. the rooms are a good size, the location is great. the pub down the street is very nice. a chair in the room
Very welcoming and helpful owners, Comfortable room with lots of little extras, Very good breakfast and comfortable bed. Airport shuttle was excellent.
The free shuttle to Gatwick Airport was quick & efficient. The owners could not have been more helpful, even went out and bought fish and chips for us. The full english breakfast was terrific
Very convieneant for the airport and the pick up & drop off service that they provide was excellent. Breakfast was lovely and the staff very quick to please. No complaints at all, a good choice.
The hotel did exactly what it said, it was clean, efficient and well situated for our needs. The food was well presented, albeit we thought that the standard was not up to the standard of the presentation, we thought the food to be too bland. But nevertheless it did sustain us.
Proximity to the airport and ease of catching courtesy bus.
Very good restaurant and menu; staff were helpful and pleasant
Our room was very cold on arrival due to the heater not working but this was soon remedied when a member of staff checked it and then gave us the option of moving to another room, which we did. We were also impressed with the convenient connection to the airport, with buses running every 30minutes.
The beds are so comfortable and soft.
Slept!! Double bed too small
The food I had at the bar was good, and the staff were all really friendly and helpful. The AC didn't appear to be working in my room (only warm air would blow out), but the window opened, so I didn't feel the need to contact anyone about it.
Helpful courteous staff. Good level of noise (not intrusive) Problems with Wireless Internet access which meant I couldn't use.
Ease to get to the Airport The sound of the elevator woke me up several times in the night and when I shifted myself the bed moved around, get rid of the wheels.
Had our Christmas party there. Food and disco nice. Had a good time.
1) I loved that the price was amongst the cheapest and closest to the Gatwick Airport. Staff was friendly and helpful. 2) Its glose to the Gatwick express (South terminal) to catch express train to Victoria Station and back. I suggest buying the tickets online, its cheaper. 3) The room was clean, as well as the toilet. 4) There is a gas station next to the hotel, and it has a convenient store. 5) Shuttle to the airport passes by every 15 min. 1) No instructions through booking company nor on their website was given how to reach the hotel with the shuttle service from the airport. It would have facilitated having this extra information upon arrival. [ FYI: when exiting the terminal (South at least) you must go down to the bottom most floor and wait at bus parking spot 8-9. There are i believe 5 buses (G1, G2, G3, I7 and I8) and depending which hotel you travel to you should use the correct one. Each way on the shuttle is £3. Another lady traveling to another hotel had specific printable information of where to get the bus shuttle and which one. ] 2) The wifi at the hotel is free, although at times it would lose connectivity and at times go out of range. The speed was around 2Mbs and had a ping of at least 500. 3) My room (418) door would close, but I wasn't able to use the security Lock bolt. I guess it would hit the door frame or so.
Staff were friendly and helpful
friendly staff, peace and quiet, warm comfortable room, good breakfast!
Very helpful staff with a neat clean room and free/cheap easy access to Gatwick.Airport.
staff at hotel were very helpful. Tea/coffee making facilities convenient in room.
location phones in the room are not allowed for outside calls
The location was good near the Gatwick airport and the hotel had free shuttle service to the airport. The hotel was good value for money, and had good English breakfast.
The complimentary breakfast was excellent!
Staff was friendly and competent. Place was with walking distance of many restaurants and very close to the airport. Parking
I had no hot water all night, can't think f anything worse after a hard day at work
Ease and access to airport None
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
location was why I selected this hotel. location was excellent Very expensive!
Ease of accessing the internet
Convenient location on airport Price of room service breakfast
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
location to the terminal restaurant was expensive
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.