I was in the process of moving. Finally arrived at the new place and it was not ready. Feeling hot and sweaty from moving i rented a room. We checked in late so i settled if it was possible to get a late check out. I was denied.
The room itself was ok. As pictured. Clean. The housekeeping staff was very nice too.
It was not as picture. Under construction there was no lobby so the side entrance was also inaccessible. It just wasn't welcoming I felt that I was in the wrong location at first.
The hotel has comfort and security that is above average. No noise from the busy highway.
The hotel was being remodeled, thus dusty. The metal gates and parking lot lights were not the best experiences.
Under construction starting at 7 am Workers partying til 3am
Rooms were recently renovated, parking lot was gated and needed room key to open.
The romdel look was nice.
During my staff, I seen 2 roaches inside the hotel. One was crawling on the door a crossed the hall from mine. The second came from behind the tv in my actual room. My overall stay was nice. Roaches are just a deal breaker.
Very updated and clean
This hotel has a computer and printer that can be used at any time.
From the time I walked in, the smell from the air conditioner almost choked me. The air conditioner worked, but the temperature was out of control. The smell and noise were so bad that I woke up in the middle of the night and pulled out the power cord.
The kids loved the pool.
When we got to the room,it was very damp and humid. Our sheets felt damp as well. We talked to the front desk several times about it and they completely ignored us. Would not stay here again.
The only thing i like was the gated parking and the actual size of the room
Roaches!! There was roaches in the room seen them all nightlong everywhere room & Lobby the breakfast area was very small and poor quality staff did not know how to run a hotel no knowledge at all didn't even say anything back to me about the roaches
It was very clean. Quiet.
Elevator was not working the second time I got there. Had to carry my chubby baby with the stroller up and down stairs
Welcome to Best Western Heritage Inn! Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel. Are you looking for great hotel amenities and a convenient location close to everything? Your Best Western Heritage Inn delivers everything you need for a fantastic getaway. With easy access to all major highways, business and leisure travelers alike can quickly get to their destinations. Whether it is an event at the NRG Park and Stadium or a meeting at the EXXON/Chevron® Refinery, we understand that real estate plays a key role in your trip. Hotels in Houston, TX are revered for southern hospitality, and we set the bar high here. If you are here for an event at the George R. Brown Convention Center in downtown or for an exciting game of soccer at the new BBVA Compass SOCCER Stadium, our helpful staff members are happy to go above and beyond to make sure the big day is enjoyable. Simply ask, and we will do everything possible to make your stay even better. Your Best Western Houston is designed with comfort in mind. The Toyota® Center and M.D. Anderson Cancer Center® are seven miles away, and the property features a business center, fitness center, free Wi-Fi in the hotel and large rooms so you can really spread out and feel at home. Enjoy 37-inch and 42-inch LCD TVs in your quiet, spacious room and a free, full hot breakfast every morning. Nothing starts the day like endless hot waffles, flaky pastries, a selection of yogurts, cereals, fruits and of course 100% Arabica coffee. Interior corridor access and free gated parking make loading and unloading easy. Business travelers in town with Exxon® Refinery, Lyondell Chemical, Holt® Caterpillar and many other area companies know they will be catered to at our Houston hotel. Plus, with the Minute Maid® Park nearby where the Houston Astros® play, it is also easy to squeeze in a game or two on any trip. Reserve an oversized room at Best Western. We will be starting to remodel our lobby on Aug 9, 2018 for 2 months. Hot Breakfast will be set up in one the rooms with tables and chairs. Limited Business Center access and Front Desk will be also set up in the room. Fitness Center will be closed.
Based on 196 reviews
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