Pros (+) Everything good
3 stars
Hampton Inn Houston-Brookhollow
Photos of Hampton Inn Houston-Brookhollow
Overview
The newly renovated Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway, Highway 610 and the center of the northwest business district. Enjoy easy access to all major freeways, The Galleria, Energy Corridor and Cypress. Key businesses nearby the hotel include: Caterpillar, Office Depot, Luby’s, Staples, Houston County Appraisal District, Baseball USA, Lakewood Church, Rice University, Reliant Arena, Minute Maid Park, Toyota Center, Prairie View University and Texas Southern University. Memorial City Mall, Houston Arboretum/Nature Center, La Fuentes Winery and Sam Houston Race Park are close by for shopping, dining and entertainment. For more adventure, the hotel is only 15 minutes from the events held at the George R. Brown Convention Center, upscale shopping at The Galleria and Downtown Houston. Wake up each morning to Hampton’s free hot breakfast. If you’re in a hurry, grab a free Hampton’s on the Run Breakfast Bag. Our newly renovated guest rooms include a 49-inch HDTV with pay per view movies and games, free WiFi, microwave and refrigerator. Upgrade to a suite for extra space and a whirlpool bathtub. Other onsite amenities include an outdoor pool, fitness center, laundry facility and meeting room for up to 35 guests.
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Amenities at Hampton Inn Houston-Brookhollow
- Outdoor pool
- Fitness center
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- TV
Services and conveniences
- Conference rooms
- Business center
- Express check-out
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Free toiletries
Dining
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Microwave
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Media and entertainment
- Radio
- TV
Bathroom
- Hairdryer
- Shower
Bedroom
- Alarm clock
- Sofa bed
General
- Telephone
- Storage available
Parking and transportation
- Free parking
Workspace
- Desk
Health and safety
- Safe
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Hampton Inn Houston-Brookhollow
7.7
Good
187 verified ratings
Wonderful
72
Very good
32
Good
17
Okay
18
Fair
11
Mediocre
7
Poor
30
Summary of reviews
Guests say
Guests reported significant issues with service and cleanliness, with many expressing frustration over unresponsive staff and dirty rooms. However, the breakfast options were generally praised, with some guests enjoying the friendly service during breakfast and the quality of the food. Overall, while there are notable positives, the hotel needs to address its service and cleanliness shortcomings.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.8 out of 10
134 reviews
6.5 out of 10
14 reviews
9.2 out of 10
1 review
8.4 out of 10
5 reviews
All reviews
Pros (+) Very clean, excellent breakfast, friendly staff
Cons (-) small shower
Pros (+) Huge bed, friendly staff, and very nice clean rooms
Cons (-) Leaving at 11 :)
Pros (+) Clean
Pros (+) I liked that it was close to some good shopping areas and fine dinning. The breakfast was good and mama d was a hard working staff there that made the experience better. The down fall to this area would be all the construction on this highway. Overall good experience and the free wifi was kinda slow but that's what u get for getting complentary wifi I guess.
Cons (-) The construction on the highway and the slow wifi.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's safety measures?
The hotel follows all safety protocols as directed by local authorities, including contactless check-in/check-out, face masks for guests, physical distancing in dining areas, and enhanced cleaning.
Is there free parking available at the hotel?
Yes, the hotel offers free parking on the site, providing convenient and cost-effective parking for guests.
How is the cleanliness of the hotel?
The hotel is very clean and quiet, ensuring a comfortable and hygienic environment for guests to enjoy during their stay.
What are the breakfast options like at the hotel?
Guests can enjoy a complimentary breakfast, and some have mentioned that breakfast was their favorite part of the day, highlighting the quality and variety of the breakfast offerings.
When is the best time to visit the hotel?
The high season is in April, offering an ideal time to experience the hotel's great location, clean rooms, and friendly staff, while the low season is in March.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Construction
Some guests reported that the hotel was under construction, leading to noise disturbances and issues with room facilities. Consider requesting a room away from the construction areas to ensure a quieter stay.
Check Room Amenities
Several guests mentioned issues with room amenities such as broken microwaves and non-functional showers. Before settling in, it may be helpful to check the functionality of these amenities and request a room change if needed.
Be Mindful of Security
A few guests reported security concerns, including car break-ins and a lack of security in the parking lot. It's advisable to take precautions with personal belongings and consider parking in well-lit areas.
Verify Deposit Charges
Some guests experienced unexpected charges, such as a $50 deposit for potential damages. It's recommended to clarify any additional charges during check-in to avoid surprises at check-out.
Consider Bringing Extra Towels
There were reports of shortages of towels, which inconvenienced guests. Bringing along extra towels or requesting additional ones upon check-in could be beneficial.
Verify Functionality of Facilities
Guests reported issues with the elevator, pool, and water pressure. It's advisable to verify the functionality of these facilities upon arrival to avoid any inconveniences during the stay.
Request a Quiet Room
Some guests mentioned noise disturbances from the lobby and meeting rooms. To ensure a peaceful stay, consider requesting a room located away from high-traffic areas.
Confirm Breakfast Options
While some guests enjoyed the breakfast, others found it lacking in options and quality. It may be helpful to confirm the breakfast offerings to set appropriate expectations.
Inquire About Pet Fees
If traveling with pets, it's advisable to inquire about any applicable pet fees in advance to avoid unexpected charges at check-out.
Address Any Concerns Promptly
Several guests mentioned encountering issues with cleanliness, room facilities, and staff behavior. It's recommended to address any concerns promptly with the hotel management for a more satisfactory resolution.
Location
12909 Northwest Freeway, Houston, TX 77040
What's nearby
- Buffalo Bayou Park8 mi
- Willowbrook Mall8.4 mi
- Lakewood Church8.7 mi
- Sam Houston Park9.5 mi
- Houston Theater District9.6 mi
- Downtown Houston9.6 mi
- Houston Grand Opera9.7 mi
- Houston JPMorgan Chase Tower9.8 mi
- Co-Cathedral of the Sacred Heart10.1 mi
- Toyota Center10.3 mi
- Museum of Fine Arts10.4 mi
- Minute Maid Park10.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hampton Inn Houston-Brookhollow
Low season | May |
|---|---|
High season | February |
Average price (weeknight) | $109 |
Average price (weekend night) | $110 |
When to book a room at Hampton Inn Houston-Brookhollow
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hampton Inn Houston-Brookhollow
FAQs when booking at Hampton Inn Houston-Brookhollow
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Value for money | 8.1 |
|---|---|
Distance to city center | 9.8 mi |
Nearest Airport | Houston George Bush Intcntl |
Distance to airport | 13.6 mi |