The front desk charged me several excess charges and was unable to reverse them. It took days to get it resolved.
4 stars
Sonesta Hotel Houston Iah Airport
425 North Sam Houston Parkway East, Houston, TX 77060, United States
Houston, TX
See location+1 281 249 1234Photos of Sonesta Hotel Houston Iah Airport
Overview
Hyatt Regency Houston Intercontinental Airport offers a charming setting when in Houston. It provides a fitness center, as well as an outdoor heated pool, a free shuttle service and a sauna.
A 24-hour reception, a concierge and an express check-in and check-out feature are just some of the convenient services at the hotel. Additionally, the multilingual staff are on hand to provide assistance.
Rooms at Hyatt Regency Houston Intercontinental Airport provide internet access and feature luxury linen. They are also equipped with a hair dryer and an alarm clock.
Guests staying at the hotel can sit down to a unique dining experience at the in-house restaurant, ideally located for those who want to stay close at mealtime. A wide selection of dining options can also be found nearby.
Hyatt Regency Houston Intercontinental Airport is within a 20-minute car trip of George Bush Intercontinental Airport and Downtown Houston. Toyota Center, University of Houston and The Galleria are a short drive from the property.
Latest deals for Sonesta Hotel Houston Iah Airport
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sonesta Hotel Houston Iah Airport
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Free airport shuttle
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Adapter
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Seating area
- Telephone
- Privacy curtain
- Storage available
Pool and spa
- Hot tub
- Outdoor pool
- Sauna
Parking and transportation
- Free airport shuttle
- Free parking
- Private parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Bathroom
- Hairdryer
- Private bathroom
Bedroom
- Alarm clock
- Wardrobe or closet
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Sonesta Hotel Houston Iah Airport
7.5
Good
1852 verified ratings
Wonderful
992
Very good
234
Good
156
Okay
88
Fair
113
Mediocre
68
Poor
201
Summary of reviews
Guests say
Guests appreciated the comfortable beds and convenient location near the airport. However, many reviews highlighted issues with cleanliness, including unclean bathrooms and sticky surfaces. Customer service received mixed reviews, with some staff being friendly while others were not. WiFi connectivity was also a concern for some guests.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
967 reviews
6.1 out of 10
335 reviews
6.4 out of 10
5 reviews
6.7 out of 10
5 reviews
All reviews
Pros (+) Everything was great!
Cons (-) Room 619. It's falling apart. Drawer handle for desk came off. Paint peeling on the shower ceiling and tv audio was. Ad. Bed is the worse bed I have sleep in in 20 years of hotel travel.
Cons (-) It was outdated. Everything in the room felt like it was old.
Pros (+) I travel twice a year to Houston and I liked the general area of where the hotel is located. Also had a few outstanding employees!!
Cons (-) I didn't like that my room wasn't cleaned the last day I was there I had to ask for towels the last two days and when told staff at front desk my room hadn't been cleaned the response I was given was eww! Was given a free breakfast but not compensated in any other way. Where as if you stay else where and have an issue with the room you get refunded money for that day.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers a unique dining experience at the in-house restaurant, and there is also a wide selection of dining options nearby.
Are the beds comfortable at the hotel?
Guests have mentioned that the rooms feature super comfortable beds, ensuring a good night's sleep during your stay.
Is parking available at the hotel?
While some guests have expressed concerns about parking, the hotel does offer free parking and a free airport shuttle for added convenience.
What are the best times to visit the hotel?
The high season for the hotel is in September, and the low season is in December, providing flexibility for planning your visit.
How is the cleanliness of the hotel?
Guests have highlighted the cleanliness of the hotel, ensuring a comfortable and pleasant stay. However, some have mentioned specific areas for improvement.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
December is mentioned as the low season, which could be a good time to visit for those looking to avoid crowds and high prices.
Nearby Attractions
The hotel is a short drive from several attractions, including the Toyota Center, University of Houston, and The Galleria, making it a convenient choice for exploring the area.
Check Room Amenities
Some guests noted that the rooms are equipped with luxury linen, internet access, and comfortable beds, while others mentioned issues with room cleanliness and amenities. It's advisable to check room details and reviews before booking.
Shuttle Service Convenience
The free airport shuttle service is highly convenient for guests, providing easy access to and from the airport.
Consider Noise Levels
Some guests reported noise issues, particularly from the conference floor and bar. Light sleepers may want to request a room away from potential sources of noise.
Dining Options
While the hotel offers an in-house restaurant, guests also highlighted a wide selection of dining options nearby, providing flexibility for meals.
Pet-Friendly Policy
The hotel allows pets, but it's advisable to inquire about any associated charges and specific pet policies before bringing a pet along.
Fitness and Relaxation Facilities
The hotel offers a fitness center, sauna, and outdoor heated pool, providing opportunities for both exercise and relaxation during the stay.
Consider High Season Travel
September is mentioned as the high season, so travelers should plan accordingly if visiting during this time to ensure availability and potentially higher rates.
Location
425 North Sam Houston Parkway East, Houston, TX 77060
What's nearby
- Willowbrook Mall8.7 mi
- Houston Grand Opera12.3 mi
- Houston Theater District12.4 mi
- Buffalo Bayou Park12.4 mi
- Downtown Houston12.5 mi
- Sam Houston Park12.5 mi
- Houston JPMorgan Chase Tower12.6 mi
- Minute Maid Park12.8 mi
- George R. Brown Convention Center13.1 mi
- Toyota Center13.2 mi
- Co-Cathedral of the Sacred Heart13.2 mi
- Lakewood Church14.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sonesta Hotel Houston Iah Airport
Low season | January |
|---|---|
High season | April |
Average price (weeknight) | $165 |
Average price (weekend night) | $136 |
When to book a room at Sonesta Hotel Houston Iah Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sonesta Hotel Houston Iah Airport
FAQs when booking at Sonesta Hotel Houston Iah Airport
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Value for money | 6.5 |
|---|---|
Distance to city center | 12.7 mi |
Nearest Airport | Houston George Bush Intcntl |
Distance to airport | 4.6 mi |
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