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The calm air and proffessionalism of all the staff, made me feel very welcome and secure. The checking out time could have been a little later at the weekends.
Really helpful staff Hotel is shabby and needs updating
Hotel location close to city and highway
location and pool
It was convenient to the M62 The Television did not have cefax, Breakfast was extra
The breakfast choice was very good The bed & pillows were very hard
The hotel was warm, friendly and clean. The breakfast was particularly good as it was cooked fresh.
Easy to find, be easier if direction of travel on M62 was mentioned Radio facility did not work
The hotel was quite good in all areas I thought the quality of food for dinner and breakfast was very poor
Well mannered helpfull staff.Good facilities and set just out of town away from noise.Good standard of cleanliness Menu in restaurant not very accomodating.Not a lot to choose from
helpful staff, lovely and warm on a freezing weekend, comfey beds, and central to city. no bar, but reccommended great real ale pub 5mins walk away.
Attentive and eager to please staff. Good breakfast Central location makes for easy walking to town centre Some aspects of cleaning.
Pleasant staff, comfortable room. Good breakfast, good price. Central location None
Very central, friendly staff. Comfy room. None whatsoever
The staff were extremely helpful, polite, and welcoming on every level. the rooms were very warm and very clean, and we had an excellent nights sleep. The breakfasts were freshly cooked to order and there was plenty of variety. The hotel was very close to the town centre.
The staff were excellent, made sure everything was to our satisfaction. Nothing
Hotel needed some TLC around the edges but staff very helpful. Good value. Furrniture in the room needed updating.
I found the cambridge lodge to be in great location, staff friendly and room very clean and comfortable
The staff were very welcoming and helpful eg we were able to leave our luggage and pick it up later. The room was clean, quiet and pleasant and the facilities good. Nothing...all good
Good breakfast, excellent staff, clean and comfortable room. No bar or lounge.
It was lovely & warm The shower could do to be a bit more powerful!!
Close to the event we were attending at Brockholes and the warm friendly atmosphere. Noise from upstairs and outside car door banging.
The area and appearance
The breakfast facilities were very good, staff were efficient and the full English breakfast was excellent Loose toilet seat. Faulty radiator valve,.
Rooms really had a fresh smell The wifi internet connection only works at a few rooms, access is arranged in a old fashioned way.
I wanted a comfortable room in pleasant surroundings and quality food. This is what I got. No.
Easy to find and a very friendly reception Pillows were very uncomfortable. Radiator was either full on or full off, making room either too hot or too cold. No restaurant in hotel - only the Italian linked to the hotel, which had a 1 hour waiting time.
We were very impressed with Chris on Reception. He could not have been more helpful in sorting out a room for us. All staff were very courteous and we enjoyed our stay with you.
Very nice hotel that is close to town and just off the motorway. The room was very clean and nice hot shower - all added up to a great nights sleep - topped off with a great breakfast.
The staff were very helpful
The location of the hotel and the attached restaurant are the main attractions for us. This was our third stay at the Briar Court in as many months and we use it as a convenient stop-over enroute between Essex and Fife. There seem to have been computer related problems with our reservation made via Booking.Com in that the requested rear-facing ground floor rooms (2) were not available due to "weekend cleaning staff leaving some rooms unprepared." This minor issue was resolved to some extent but I got little sleep that night as the allocated room was facing the busy main road.
Staff very good, the hotel was spotless and the service was very good The Matress on the Bed in our room was very uncomfortable causing us to wake on and off all during the night
the hotel was very central & on site parking was available, the breakfast was perhaps the best "english" I have ever experienced the room was a bit small & dated
the meals were great
The hotel met all of my expectations no
the food was lovely and staff very friendly. n/a
very central, easy to find, food was very good and reasonably priced. drink prices were more expensive than other establishments around this area.
Friendly staff, good beer, big breakfast (couldn't eat it all), excellent location for Picturedrome i.e next to it! Car park is a bit tight but I managed to squeeze into the last space. Anyone arriving after me would have struggled.
Chosen on the net No
very enjoyable. The hotel provided a fine menu for an evening meal but what impressed me was the attention to detail in the room. No
Plenty of good wholesome food in large portions. The room was far too hot and a little noisy.
friendly staff who changed our room from the attic area to first floor rather old fashioned and dowdy
Larger than average sized modernised single room with upto date en suite facilities (not always found in Victorian Guest Houses) Front room overlooking busy road so some traffic noise disturbance late night/early morning although was not a particular problem.
Low cost My room was on the ground floor near reception. There was very little sound proofing so I was woken several times in the night. Choose a room further from reception.
Friendly and helpful.
Easy access to the City centre, but still off the main track. The room/hotel was too hot for comfort.
Good staff, close to town centre, clean and comfortable
I find the guest house comfortable,value for money easy to find and suitable for my needs at the time. Clean, quiet and comfortable
Excellent power shower in the bathroom! Walking distance to town.
Fantastic warm welcome by staff Loud behaviour of other residents at 11:30pm and 06:15am
Ease of access from motorway. Price
it was ok friendly staff heating and the loss of power on the last night of my stay
we were made very welcom as soon as we entered the place the freindly service and wonderfull staff
Location. The hotel needs a lot of updating and a freshen up as it looks very tired!
Friendly staff, although a bit quite on a Sunday evening. Nothing
Convenient for the occasion we had to attend Unfortunate about the noise from the adjacent motorway. No lift to rooms. Not able to have dinner there on Monday evening
Staff were very pleasant and helpful. Rooms where ok and clean, although you couldn't hear the motorway with the windows closed you were always aware it was there. Nothing in particular except if it had been summer and you wanted a window open then the noise of the motorway
Accommodated early arrival (11:00am) from Airport after overnight flight. Friendly, cheerful, and very helpful staff. For us this is the primary thing that defines the hotel as a place we'll return to when in the area. Located close to M62. Excellent green space in hotel grounds. Accommodations fairly dated but kept well maintained and clean. Quite a bit of ongoing renovation in the common areas while we were there. Staff were taking special care to ensure guest safety and minimize any inconvenience. One of the outer pair of doors on the main entrance had a faulty closing mechanism and people entering and leaving were not closing it manually. Made for a chilly experience getting in and out (January in Yorkshire).
felt at ease as a lone traveller. My room was at the top in the corner and the windows did not open at all which felt a bit clostraphobic and unsafe. All of the services eg.room service was not displayed in my room.
nice bar; pleasant staff; pleasant rooms; nice food lumpy pillow
It was good to stay at a hotel where the atmosphere was relaxed and also have the added bonus of polite staff There was nothing I didn't like
the food and steak was fantastic - he room itself was rather small but very cosey It was a shae we had to be out by 11am - but hey ho all good things have to come to an end
The high level of customer service
The hotel is clean and quite adequate for an overnight stay. The room was a fair size and in good order. The only negative comment is that the bed was very uncomfortable (old and poor quality mattress) and the duvet was quite small for 2 adults to share. See above.
Room was pleasant and clean, staff were freindly and helpful - Evening menu was varied & the food was excellent
Very friendly and helpful staff. very happy - everything was ok
They had their heating on as one would expect and it was very warm inside when it was minus 8/9 outside. The buildimng did not look new so we were impressed with their heating system!!
enjoyed a weekend and was value for money with good staff
Excellent rooms and food
Location and friendly-ness of staff
Friendly staff good swimming pool rooms high standard Breakfast over cooked and dry not worth the money
Very nice very friendly Not enough towels in our room and didnt notice till it was too late Pub on sight shut early (before 10pm)
Room large and clean. Extra heater were available in room. Availability of lift for guests use. Freeview channels available. Staff very polite and arranged for additional pillows to be delivered to room. Strong smell of paint (hotel having redecoration work, notices were clearly placed around hotel.) For family room it only had one chair and a small tv set. Pillows awful (using one was too low and two made sleeping impossible, would consider taking own pillows from home if used any premier inn hotel again). Hash brown or similiar would have been a good addition for our vegetarian daughter at breakfast.
Good staff interaction. Badly needed air conditioning in rooms as very hot in rooms
Ease of use, all necessary facilities and excellent staff Nothing
On arrival, although I had confirmation, the Hotel advised me they had be on a more expensive tariff- they could allow me to stay @ £84.50. I showed them my confirmation and they agreed to honour the rate. Needs to be sorted as told this has happened on a number of occasions
The staff were very friendly and very helpful in sorting out our room to a family and did all they could, we were very grateful We arrived at 10.00pm having left home at 6.30am, we arrived to find that we had only a double room not a family, due to the online booking, we were not impressed!
the staff were so friendly and willing to help, with smiling faces. The staff made us feel special and we appreciated all their efforts to make us feel welcome and comfortable.
Reception staff was excellent - welcoming, informative, friendly and business like. The room was spacious and clean. Large, comfortable bed. Breakfast in the dining room was very busy. We had to queue for 15 mins. Then after the starter we had to wait a further 10 mins. For the main course to arrive. Staff were apologetic and did their best.
Very good value for money
Comfort of the rooms , and pleasantness of some staff members. The breakfast was very very poor , was definatley not worth the 7.50 each that we paid . It was meant to be eat all you like and you had limited order of cooked breakfast which is not what is advertised!
Clean,comfortable hotel. Quiet rooms, inspite of close proximity to motorway. Very friendly helpfull staff.
Hotel was good in all areas, warm welcome by staff at reception, nice pleasant room suitable for my requirements No
was visiting family, premier inn was in great location for that. had to ask member of staff to clean tiles in bathroom. breakfast could have been better for the price.
Clean room, very friendly staff The towels smelled strange. The cooked part of the breakfast was very poor. The room was small, The decor was very dated.
staff were very friendly and helpful, hotel was clean and comfortable and the food was very good. can't think of anything i didn't like
Room very clean, helpful check-in staff, good choice at breakfast, excellent value for money, excellent choice of dinner menu available. Well sound-proofed if windows closed (also cooling fans provided for hot weather). Extractor in bathroom rattled a lot (have reported it, said they'll fix it). Very near motorway, so could be noisy if windows open during hot weather.
The staff were nice and the room was clean It would be nice to have a iron and boeard in the room and not have to ask to use one.
Very warm, polite and helpful staff.
When I complained about the state (carpet and toilet filthy) of my room I was imediatley moved to another much much better one. Staff very accommodating. Restaurant excellent, top notch food, friendly staff, very clean! Due to a night club across the road which played loud booming music until 4am I did not get alot of sleep
Excellent helpful and friendly staff Rooms were tired and in need of redecoration
The convenience of it being in a town centre The shower didn't work, the room smelt, the enterior decor was shabby and old. The Housekeeper did not see to our room.
Reception and bar area, as well as staff, very friendly and welcoming. Room was damp, cold, dilapidated and unfit for occupation.
staff very friendly and helpful nothing but praise reception to bar manager asgood asit gets rooms dated needs refurb
All hotel staff are very friendly. The food in the restaurant is of a high standard and served on hot plates. The room accommodation is of a fair standard. I have stayed at this hotel before and the service has always been of a high standard. At this stay sound travelled through the room walls - this has not happened to me before so may be it was the specific room or a customer with a very loud voice.
Large hotel, with two good bars and good breakfast facilities. Bathroom was a bit grubby.
Location and value for money Nothing
Staff very welcoming and polite. Breakfast very good. Competitive price. Room very 'tired'. Needs a refurb preferably with air con as very noisy outside at night so can't keep windows open. Beds like camp beds and sheets did not fit the matress.
Bedding appeared clean and bathroom was ok with new (ish) wall tiles. A ironing board and iron. Gloomy, No tv chanels tuned in except sky news, tv remote control batteries missing, Cloths rail missing (so no where to hang up anything), chair seat dirty, no body wash in shower (facilities empty). No kettle to boil water for the tea facilities provided. Wireing on iron damaged and potentually would not mee the standard required.