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Quiet, Super nice owner, the most excellent breakfasts.
Vicki was very pleasant and friendly. She made us feel very welcome. The breakfast in the morning was fantastic. It was our fault really. It was late when we went to bed and not until then did we discover that a couple more pillows would have been better. I'm sure she had more, but I felt like it was too late to ask.
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We did not know from the website that the TV was to be shared.
Vicki does a great job making you feel at home , and her breakfast is always great and on time . We prefer stronger coffee , but that is our European taste . See above .
The staff was exceptionally friendly and helpful! Very quick to inform us of what was was available and when. Yes, just that the walls are paper-thin between rooms, so we could hear every little thing in the next room, which wasn't good for us, and probably not for them, either. Perhaps some insulation or sound-proofing can be added.
It was so comfortable,quiet,and Vicki Was such a delight she was there for all our needs we had a great night. We felt like we were at our home away from home. Nothing!!!!
Vicki is a very gracious hostess. Her home is your home away from home. Breakfast was wonderful - everyday. It was hard to sleep in with the wonderful smells coming from the kitchen.
The decor was beautiful No tv in room
The room was nice. The gambling was horrible. The black jack tables were packed and no one could catch a break! Never gambling at the Ameristar again!
Rooms were clean. Well maintained. Food at fire side grill could have been better
About as nice a hotel room as we've ever seen!
Great room, excellent amenities Buffet was mediocre at best
No smoking. Clean Gambling was terrible. No drinks offered, terrible service at the Fireside restaurant. The buffet was expensive for the value. Very few tables and minimums were too high
The pool, hot tub, and fire pits on the top of the building were beautiful. It was clean and well cared for. It was a casino and I'm not a gambler. If I went again, I might look for a restaurant outside of the casino.
The room was very clean. The staff was amazing. We will be back. Not a thing.
Jaccuzi. Ambienance was nice and inviting. Very clean There were no coffee regular. Hotel gave very little perks to almost nothing for staying. Player club almost to nothing to first time comer. No discount for meals for playing. We have gotten a lot more at other casinos. TV was a problem. Bed not that comfortable
The view and rooftop pool were amazing as was the whole experience. Free valet! Parking garage not attached to the hotel, not really a big deal. Expensive table games.
Like just about everything we tried. Had a great time in casino's. When I made our dinner reservation at the Timberline restaurant, I requested a quite corner out of the way so that we could enjoy a nice quite evening/dinner together for our 45th. We where seated behind the sever station that was so noisy at time we just didn't talk. Major disappointment. Had made the reservations week in advance for this very reason. Were glad to finish dinner and go back to our room. Oh, well maybe better next time.
The property is big, lots of games, buffet and a couple restaurants. Cool rooftop pool/hot tub. Rooms are nice, well-decorated, comfortable. Cleanliness isn't where it needs to be. My room had some stains on the floor, a small stain on the sheets, and tangle of hair on the bathroom floor. But the worst part was the machines themselves, the electronic roulette machine was disgusting, covered in all sorts of debris, looked like it hadn't been cleaned in weeks. Hard to play on a machine you don't even want to touch. Bartender cleaned a video poker machine for me to be courteous, and he mentioned that although cleaning staff is supposed to clean them, they never do. Also my in-room coffee maker was missing the piece where the filter fits, so I couldn't make coffee in the room.
The AC did not work, had to open the windows to cool the room off! There was hair in the bathtub drain and the floor wasn't vacuumed very well
The room was really nice. Bed was super comfortable and spacious rooms for a relative cheap price. Fun dealers - for the most part Good vibe Lobby less than desirable. 3 food options I saw No 'bar', no place to sit and relax with a drink Not many roulette tables or craps
Quite rooms I booked a room at isle casino and they decided to place me in their sister casino, lady luck without any compensation. Our room was located a long walk away from where we were supposed to be and where our friends were.
The staff was rude. The price was way to expensive. Not worth the money
Gambling was ok and breakfast was good The room was small not it was not wreath 180
Room next to us was loud all night and there was a definite rattling noise all night long.
The bed was very comfortable. Losing all my money.
Great price for a room for the mountains. The room was very clean and upscale. The town is all about the gambling. All food options around were quite pricy so be prepared to spend over $20 on a buffet or more on a very fancy steakhouse.
2 of 3 front desk personnel were awesome. The check in and the lady of whom we asked questions. The gent at check out was unconcerned, and did not even thank us for pointing out that there were items needing repair. We did not bother mentioning the pillows or the bed. On a road trip. 13 different hotels. This the most expensive, and the least satisfactory. The pillows were awful; one of the beds was sagging. the bedside lamp switch was broken; thus had to get out of bed to shut off light. The plug for the sink was broken, and both the sink and tub drains did not.
The rooms were clean and well appointed Bed was comfortable Parking garage with easy access to rooms you don't have to enter through the casino or lobby We would stay there again
Poor customer service at the front desk
It was clean and appeared to be taken care of. Every person was very kind, friendly and helpful.
Ease of check in One staffer - Lawrence - ruined the whole experience by himself. My friends and I went to celebrate my birthday, collectively spending in excess of $3000 between Lady Luck and their sister location, Isle of Capri. Lawrence is a floor manager at Lady Luck. He spoke to and treated us as though we were 4 year olds. There are many choices for hotels in that area and the next time I take a group of friends up there, we will choose somewhere else because of our experiences with Lawrence.
Excellent customer service. Very attentive and helpful staff from check-in , maid service, restaraunts, and casinos.
Staff was nice and responsive to our requests. Bed not comfortable. Road noise. Slow to make up room (we left mid-morning, returned late afternoon and room was still not cleaned). Missing room amenities like ice bucket, do not disturb sign, in-room safe locked and took maintenance some time to finally get open/working. Food in BBQ restaurant was not hot. Prime Rib sandwich in Tradewinds cafe was tasteless. Will probably stay at Ameristar Hotel next time even though it is a bit more expensive. Had good breakfasts there and seemed like a more upscale property.
We've stayed in Blackhawk dozens of times and Lady Luck is always one of our favorite choices. Great location near all the casinos we love (especially playing on site).
I had to request our room to be cleaned so we could take a shower at 2:3o p.m. The rooms are so thin that sleeping is impossible, you can hear everything going on in the hallways at 1:00 a.m. Not everyone wants to gamble 24/7. The selection of restaurants was very minimal and the prices were more than I was willing to pay for the quality of food.
The restricted access for hotel guests only. There was pee on the toilet seat. The bed was really hard and the air conditioner didn't work well.
Poor customer service cafe is bad The cafe
The location.. It was dirty. One room had stuff oozing from the wall. The other room that I had, had blood on the wall. The staff was grumpy, there was no amenities, everything in the room was broken, no hot water, and no room service. If you stay in Black Hawk stay some place else.
No swim pool all about the casions. Not a good selection of events, coffee stores or relaxation.
Overall, not bad. Painful check-in process. Receptionist very flustered and did not seem to know what she was doing. Room key card did not work. Showers were luke warm at best. No laundry bag provided.
Towels were dirty. Shower curtain contained disgusting stain which means it had not been changed from the previous guest.