Construction hampered experience. But otherwise, great stay.
3 stars
Embassy Suites by Hilton Indianapolis Downtown
110 West Washington Street, Indianapolis, IN 46204, United States
Indianapolis, IN
See location+1 317 236 1800Photos of Embassy Suites by Hilton Indianapolis Downtown
Overview
Situated in Indianapolis, Embassy Suites Indianapolis Downtown is a short walk from Bankers Life Fieldhouse and features an indoor pool and a sauna. It provides guests with an ideal base with Indianapolis Amtrak Station under a 10-minute walk away.
The hotel provides a 24-hour reception, a car rental desk and an express check-in and check-out feature. In addition, the multilingual staff are on hand to provide local information.
Embassy Suites Indianapolis Downtown has 360 well-appointed rooms that are equipped with a variety of essential amenities to ensure guests have a comfortable stay. Also available are a refrigerator, wireless internet access and a mini bar.
Those staying at the hotel can sit down to a unique dining experience at the in-house restaurant, suitably located for those who want to stay nearby when looking for a bite to eat. A selection of eating options are also available in the area.
Embassy Suites Indianapolis Downtown is under a 25-minute drive from Indianapolis International Airport and Lucas Oil Stadium is a brief stroll away. It is conveniently situated for discovering the area, with Indiana Convention Center, Christopher Columbus and Indiana State House only five minutes away.
Latest deals for Embassy Suites by Hilton Indianapolis Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Embassy Suites by Hilton Indianapolis Downtown
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic pillow
- Adapted bath
- Allergy-free room
- No smoking
- Designated smoking area
Basics
- Wi-Fi available in all areas
- Internet
- Wi-Fi
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
- Vending machine (snacks)
General
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
Pool and spa
- Hot tub
- Indoor pool
- Sauna
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Family friendly
- Cribs available
- Kids meals
- Complimentary breakfast
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Bicycle rental
Parking and transportation
- Parking
Outdoor
- Balcony
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Embassy Suites by Hilton Indianapolis Downtown
8.0
Very good
990 verified ratings
Wonderful
430
Very good
162
Good
114
Okay
84
Fair
77
Mediocre
48
Poor
75
Summary of reviews
Guests say
Guests appreciated the great location and friendly service of the hotel, with many highlighting the convenience of being connected to a mall and the quality of the complimentary breakfast. However, several reviews pointed out significant cleanliness issues, including dirty rooms and bathrooms, which detracted from their overall experience.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.1 out of 10
677 reviews
7.8 out of 10
211 reviews
8 out of 10
3 reviews
6.9 out of 10
8 reviews
All reviews
The room was amazing! The laminate was pulling up a little under the desk chair, but no biggie. We weren't able to use the pool area because of how many kids were there which was unfortunate because we had specifically looked for a hotel with a hot tub. They do not have adults only pool hours which would have been nice. The bed was comfortable, the staff were helpful, the breakfast buffet was amaz...
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Pros (+) Staff was extremely accommodating, my room was great, everything about the stay was a genuinely good experience.
Cons (-) Room service took a little long, but my order was very beautifully presented and extremely high quality food.
Pros (+) Location was great for where we needed to go. Authorized late check out
Cons (-) Arrived to find a person urinating in front of location Message regarding late check out was not passed on Shower had cold water on last day at the location $28 parking fee/per day was not clearly indicated during booking Housekeeping left spray bottle and rag within the room Attempted to use telephone and it did not work.
Pros (+) Its in the middle of downtown with good access to lots of restaurants
Cons (-) There is not street entrance- you need to drive up a parking garage ramp to a dingy drop off area, then go up an escalator to check in. The hotel has seen better days - getting worn. My AC did not work (90 deg outside). It took two calls to maintenance, then arguing with the guy about how an AC works (properly) to finally get a new room at 9:30pm. A place to remember - remember not to stay there a...
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Pros (+) Old hotel!!! The location was perfect in downtown, but the hotel was under construction, broken tile in the lobby, primer on the walls, small check in area, etc.l Worst part was their air system only does heat or AC based on the outside weather. Our room was 80 the entire weekend. Parking garage is terrible. Do not take large vehicle in garage. I would not recommend.
Cons (-) The heating system was bad. My heat never came on. I understand all the construction, but cleanliness can still be maintained. The elevators were filthy and being used by staff, construction crew and equipment movement. The entrance from the garage was so filthy it reminded me of being in New York. First impressions are everything. I'm sure once all the renovations are complete it be be amazing ag...
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Pros (+) The only part I liked was the staff and location.
Cons (-) The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towe...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers a unique dining experience at the in-house restaurant, and there are also various eating options available in the area.
Are there any concerns about cleanliness at the hotel?
Some guests mentioned concerns about cleanliness, such as mold on walls and windows, water on the floor, and issues with room cleanliness.
What are the highlights of the hotel's amenities?
Guests can enjoy the indoor pool, hot tub, and sauna, as well as the complimentary breakfast and evening receptions with drinks and snacks.
Is parking available at the hotel?
Yes, parking is available, but some guests expressed dissatisfaction with the cost of parking.
When is the best time to visit the hotel?
The high season is in October, offering an ideal time to experience the hotel's great location and amenities. However, some guests mentioned construction and renovation work during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Evening Reception
Guests appreciated the complimentary evening drinks and snacks, making it a great way to unwind after a day of exploring the city.
Consider Low Season Visits
August is noted as the low season, which could offer a quieter and more affordable stay compared to the high season in October.
Explore Nearby Attractions
The hotel's central location makes it convenient for visiting nearby attractions such as Soldiers and Sailors Monument, Monument Circle, and the Indiana Convention Center.
Check for Construction Updates
Some guests encountered inconvenience due to ongoing renovations, so it's advisable to inquire about the current status of any construction work before booking.
Parking Considerations
Be mindful of the additional cost for parking, as some guests found it to be unexpectedly expensive.
Inquire About Room Cleaning
A few guests reported issues with room cleaning, so it may be helpful to confirm the cleaning schedule and communicate any specific requirements with the staff.
Accessibility Features
The hotel offers increased accessibility and roll-in showers, making it a suitable choice for guests with mobility needs.
Utilize the Pool and Spa Facilities
Despite some negative feedback, many guests enjoyed the indoor pool and sauna, providing a relaxing retreat within the hotel.
Be Mindful of Noise
Some guests encountered noise issues, so it may be beneficial to request a quieter room location, especially for light sleepers.
Location
110 West Washington Street, Indianapolis, IN 46204
What's nearby
- Indiana State Capitol247 yd
- Christopher Columbus255 yd
- Indiana Convention Center0.3 mi
- Indianapolis Union Station0.3 mi
- E Pluribus Unum0.3 mi
- Gainbridge Fieldhouse0.4 mi
- Eiteljorg Museum0.4 mi
- Lucas Oil Stadium0.5 mi
- East Gate - West Gate0.7 mi
- White River State Park0.8 mi
- The Cathcart0.9 mi
- Indianapolis Zoo0.9 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Embassy Suites by Hilton Indianapolis Downtown
Low season | June |
|---|---|
High season | February |
Average price (weeknight) | $325 |
Average price (weekend night) | $193 |
When to book a room at Embassy Suites by Hilton Indianapolis Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Embassy Suites by Hilton Indianapolis Downtown
FAQs when booking at Embassy Suites by Hilton Indianapolis Downtown
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See most recommended stays in IndianapolisGood to know
Value for money | 7.6 |
|---|---|
Distance to city center | 0.2 mi |
Nearest Airport | Indianapolis |
Distance to airport | 8.1 mi |