Holiday Inn Express & Suites Indianapolis W - Airport Area

Pros: We liked everything from the outside being nice and clean to the inside was nice and clean. Staff was nice. I was afraid with it being so close to airport we wouldn't sleep but didn't even hear any planes. Nice pool area.

Cons: I didn't know that they didn't have hot breakfast food till a certain time which was after we had to leave. Also the elevator was extremely slow.

Pros: The staff was incredibly friendly and attentive. The place is fairly well maintained and cleaned. The rooms have a nice layout and are very roomy. The breakfast was very, very good with lots of variety. The hallways were wide and the decor was very modern and comfortable. Free USA Today and good sized HD TVs with the full DirectTV package available. Small fridge, microwave and iron/ironing board in each room were very welcome.

Cons: The hot tub/pool is clean with a nice layout, but the "hot tub" was the same temperature as the pool. The pool temp was around 80, which is comfortable for a pool, but not for a hot tub. I would have liked at least 100. The room I was in must have had a leak in the roof around the ventilation fan in the bathroom. The paint was sagging and peeling in that area. The air conditioning unit in the room wasn't very efficient. I had it set at its lowest position (60), yet the room never got below 76. It was just slightly uncomfortable to stay in and sleep in. The wifi was very iffy. There were times it would work great, but other times where it was completely useless. I could watch streaming video in the morning (World Cup soccer/Netflix), but couldn't even read my email at night. Front desk referred me to their IT department offsite and they seemed to solve the problem the first night, but it occurred every night I was there. It seemed the system was overloaded with too many users. Large cement patio area just off the indoor pool area would have been a great place to hang out, lay out, eat out, etc. on, but there was no furniture out there and there was no key entry on the exit door from the pool to the patio.

Pros: The staff was outstanding. Willing to go the extra mile to make our stay as good as possible.

good hotel for business trip

Pros: The "express check out" system is easy for people like me that have to rush to leave.