Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
8.8 "Great service."9.3 "93% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." 8.6 "86% said thereception staff was great ." 9.6 "96% werehappy with the shuttle service ." -
8.3 "Location is great."9.0 "
Easily accessible by car , said 90%." 9.3 "Good access to the airport , said 93%." 10.0 "City centre within easy reach , said 100%." -
7.0 "Nice rooms."7.0 "70% said the
beds were comfortable ." -
5.9 "Pool is mediocre."
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4.9 "Wellness & sports facilities were not very nice."
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3.3 "Internet is poor."1.4 "86% said the
wifi quality was bad ."
Overall Rating
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9.2 "Excellent breakfast."
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9.0 "World class service."9.4 "94% found the
staff to be very friendly ." -
8.3 "Location is great."9.2 "
Easily accessible by car , said 92%." -
7.3 "Good vibe."9.5 "95%
enjoyed the friendly atmosphere ." -
6.7 "Rooms are ok."6.9 "
Beds were acceptable for 69%." -
6.4 "Average comfort."6.9 "
Beds were acceptable for 69%." -
5.9 "Pool is mediocre."
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5.0 "Average amenities."5.0 "50% thought the
building was acceptable ."
Overall Rating
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9.4 "Excellent breakfast."
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8.7 "Great service."9.3 "93% found the
staff to be very friendly ." -
8.1 "Generally very clean."7.6 "76% said
rooms were clean ." 9.4 "94% thoughtit was clean ." -
8.1 "Location is great."
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6.8 "Rooms are ok."
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6.0 "Pool is mediocre."
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5.4 "Average amenities."5.4 "54% thought the
building was acceptable ." -
4.9 "Wellness & sports facilities were not very nice."
Overall Rating
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8.7 "Great service."9.3 "93% found the
staff to be very friendly ." -
8.5 "Generally very clean."8.0 "80% said
rooms were clean ." -
8.1 "Location is great."
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7.0 "Nice rooms."8.0 "80% said
rooms were clean ." -
6.3 "Average comfort."
Overall Rating
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8.9 "Great service."
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8.3 "Location is great."
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6.3 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.5review from
I woke up at 1 am with a dry throat. I grabbed the ice bucket and went searching for ice. I ended up on the main floor frustrated by finding nothing. The only vending was at the front desk and they wanted way to much for water. I ended up drinking warm water from the room sink. gross. Also there beds are rock hard. Like super firm.
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9.4review from
We liked everything from the outside being nice and clean to the inside was nice and clean. Staff was nice. I was afraid with it being so close to airport we wouldn't sleep but didn't even hear any planes. Nice pool area. I didn't know that they didn't have hot breakfast food till a certain time which was after we had to leave. Also the elevator was extremely slow.
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10.0review from
The "express check out" system is easy for people like me that have to rush to leave.
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6.5review from
The staff was really nice and helpful. Good breakfast. Everything was clean. The pool was so cold. The hot water in our room was also come and go. We had cold showers the first day we stayed there and hot the second day. It ended up being a guessing game if the shower would be hot for everyone.
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5.7review from
Breakfast was good, location within half hour of convention center given the lateness we registered for the convention ... 1 month prior. Room and linens were clean. Staff very friendly. Location right off freeway. Pool nice. Very poor hot water supply each of three mornings for hot showers. Was obvious owners have dialed back hot water capacity to save costs. When we complained, the staff only sadly acknowledged the fact - they were cordial, apologetic, but could not change the situation. I would not stay there again for that reason - hot water insufficient. Pool jacuzzi not heated but regular pool water temp!
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9.3review from
The staff was outstanding. Willing to go the extra mile to make our stay as good as possible.
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8.6review from
The staff was incredibly friendly and attentive. The place is fairly well maintained and cleaned. The rooms have a nice layout and are very roomy. The breakfast was very, very good with lots of variety. The hallways were wide and the decor was very modern and comfortable. Free USA Today and good sized HD TVs with the full DirectTV package available. Small fridge, microwave and iron/ironing board in each room were very welcome. The hot tub/pool is clean with a nice layout, but the "hot tub" was the same temperature as the pool. The pool temp was around 80, which is comfortable for a pool, but not for a hot tub. I would have liked at least 100. The room I was in must have had a leak in the roof around the ventilation fan in the bathroom. The paint was sagging and peeling in that area. The air conditioning unit in the room wasn't very efficient. I had it set at its lowest position (60), yet the room never got below 76. It was just slightly uncomfortable to stay in and sleep in. The wifi was very iffy. There were times it would work great, but other times where it was completely useless. I could watch streaming video in the morning (World Cup soccer/Netflix), but couldn't even read my email at night. Front desk referred me to their IT department offsite and they seemed to solve the problem the first night, but it occurred every night I was there. It seemed the system was overloaded with too many users. Large cement patio area just off the indoor pool area would have been a great place to hang out, lay out, eat out, etc. on, but there was no furniture out there and there was no key entry on the exit door from the pool to the patio.
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6.8review from
Liked the hotel a lot. The room was comfortable and roomy. The indoor pool was very nice also. Was supposed to stay for two nights but they entered the info wrong. They were very helpful at helping get us another room at another hotel for the first night though. Then discounted the second night for the trouble.
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9.4review from
We liked everything from the outside being nice and clean to the inside was nice and clean. Staff was nice. I was afraid with it being so close to airport we wouldn't sleep but didn't even hear any planes. Nice pool area. I didn't know that they didn't have hot breakfast food till a certain time which was after we had to leave. Also the elevator was extremely slow.
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10.0review from
The "express check out" system is easy for people like me that have to rush to leave.
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9.3review from
The staff was outstanding. Willing to go the extra mile to make our stay as good as possible.
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8.6review from
The staff was incredibly friendly and attentive. The place is fairly well maintained and cleaned. The rooms have a nice layout and are very roomy. The breakfast was very, very good with lots of variety. The hallways were wide and the decor was very modern and comfortable. Free USA Today and good sized HD TVs with the full DirectTV package available. Small fridge, microwave and iron/ironing board in each room were very welcome. The hot tub/pool is clean with a nice layout, but the "hot tub" was the same temperature as the pool. The pool temp was around 80, which is comfortable for a pool, but not for a hot tub. I would have liked at least 100. The room I was in must have had a leak in the roof around the ventilation fan in the bathroom. The paint was sagging and peeling in that area. The air conditioning unit in the room wasn't very efficient. I had it set at its lowest position (60), yet the room never got below 76. It was just slightly uncomfortable to stay in and sleep in. The wifi was very iffy. There were times it would work great, but other times where it was completely useless. I could watch streaming video in the morning (World Cup soccer/Netflix), but couldn't even read my email at night. Front desk referred me to their IT department offsite and they seemed to solve the problem the first night, but it occurred every night I was there. It seemed the system was overloaded with too many users. Large cement patio area just off the indoor pool area would have been a great place to hang out, lay out, eat out, etc. on, but there was no furniture out there and there was no key entry on the exit door from the pool to the patio.
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4.5review from
I woke up at 1 am with a dry throat. I grabbed the ice bucket and went searching for ice. I ended up on the main floor frustrated by finding nothing. The only vending was at the front desk and they wanted way to much for water. I ended up drinking warm water from the room sink. gross. Also there beds are rock hard. Like super firm.
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6.5review from
The staff was really nice and helpful. Good breakfast. Everything was clean. The pool was so cold. The hot water in our room was also come and go. We had cold showers the first day we stayed there and hot the second day. It ended up being a guessing game if the shower would be hot for everyone.
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5.7review from
Breakfast was good, location within half hour of convention center given the lateness we registered for the convention ... 1 month prior. Room and linens were clean. Staff very friendly. Location right off freeway. Pool nice. Very poor hot water supply each of three mornings for hot showers. Was obvious owners have dialed back hot water capacity to save costs. When we complained, the staff only sadly acknowledged the fact - they were cordial, apologetic, but could not change the situation. I would not stay there again for that reason - hot water insufficient. Pool jacuzzi not heated but regular pool water temp!
