Guest rooms feature the Hyatt Grand beds, media and work center with a 42 inch flat panel HDTV that easily integrates with laptops, a comfortable cozy corner L-shaped sofa-sleeper, wet bar and bathroom vanity upgraded with granite countertops. Enjoy complimentary WiFi and complimentary a.m. Kitchen Skillet, with hot breakfast items, fresh fruit, oatmeal and plenty more to choose from.
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staff was friendly and accommodating.
Keep in mind they are renovating. Hotel room was not cleaned well especially the bathroom. Stains on tub and furniture. Smell of cigarettes smoke in hallway and pot in bathroom. If I paid full price this review would be worse. They gave us a free night.
The staff is always friendly and the hotel is in good repair. The breakfast is adequate but appreciated.
Location, breakfast, room
The breakfast was wonderful. And checking in was painless. The person at the front desk was very welcoming.
Some parts of the room, like the loose knob on the shower, the non-solid feeling under the shower floor, and the lack of microwave, and the missing part of the coffee maker were a little less than pleasant.
All staff were very nice.
Hotel is under construction and is in poor shape. Our door handle was broken, the electronic plug in station didn't work. The carpet was bad stained.
Very clean, well decorated with nice breakfast bar.
Great breakfast that comes with your stay. Large rooms with a very comfortable bed and sofa pull out for our child. Great location.
Everything was great!
Room was very adequate for study, relaxing. Breakfast was good.
Not a full bar, but good.
friendly staff and everything was really clean - that is important to me.
it is a challenge to get to, but that okay, it is nice and quite where it is located.
Very friendly staff.
Spiderwebs in the corners of my room. Bathroom was very small.
Convenient location. Great value.
This hotel has to be without a doubt the best managed hotel I've stayed in. They could not have been any friendlier.
location, free parking, decent breakfast (should last longer than 9:30 am), clean rooms and when I encountered a problem the staff was very responsive
- my key card didn't work- a/c units are very loud- I live in Chicago and found the price was exceptionally high for what Indy has to offer
The bedding was stained and the bathroom was not very clean.
The guest service people were not friendly at check in oR check out. Our refrigerator was broken and we lost $25 of Godiva chocolate covered strawberries because they Spoiled. The exhaust fans didn't work and the bed was awful.
I liked how close it was to where we wanted to go for shopping and for celebrating our anniversary.
They never cleaned our room our entire stay. Regardless if we got up late our first morning they should of cleaned the room. The coffee at breakfast was ice cold.
The location is great. It is near the highway and a great shopping mall w/ several nice dining options.
The guest host, (Hotel employee), was very rude and could stand more customer service training.
The room was very clean, and the hotel staff were polite and helpful.
The mattress on one of the beds was pretty broken down and wasn't comfortable.