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Staff was very friendly and professional. Restaurant was open late and had free room service. Breakfast started early.
View of Overgrown, abandoned hotel across the parking lot and moldy/ musty smelling room.
Everything about the actual room was nice. We stayed the night in a king size. There was air conditioning, a fridge, and free coffee packets. Overall, I think Comfort Inn is a good name, because we both slept like babies. I wish we were up early enough to eat the breakfast. I'm sure it was good. The staff was nice overall. However, when I checked in, one of the nice ladies at the counter didn't speak English too well. Communication was difficult, but I'm not sure how much control Comfort Inn has over this nitpick. Also, at least for now, there is a lot of construction in the area. So it's hard to imagine what the stay would have been like without it. But neither of us were particularly fond of the prolonged roadwork.
Convenient to the airport. My flight was cancelled and this was a great place to stay for the night. Room was comfortable and clean. Wait staff was friendly and the food at the restaurant was very good.
Despite close proximity to airport, it was quiet. Front desk and house keeping staff were courteous and friendly. The onsite restaurant was good and reasonably priced. Had to wait 30 minutes to check in because they did not have my reservation in the system (it was booked using one of those hotel booking sites). It was eventually resolved but not something you want to do at midnight after a long trip. First room had a telephone but no wire connecting it. The TV set did not work. 2nd room had a telephone with a connecting wire but no dial tone. With two queen beds, room was a little tight, could not sit at the desk and another person get by. In both rooms, toilet seats were loose.
approximate to airport, clearn & staff was helpfull lobby was extremely hot and humid, restaurant was ok... food not so great.
Staff was excellent, room was clean, restaurant/bar on-site, free breakfast, timely shuttle to the airport. It was exactly what I needed to catch my flight the next morning. Bathroom was a little small and there was no conditioner for my hair, but otherwise my stay was great.
It was clean and quiet. The room was adequate size and bed was queen. Staff curtious. Resturant convenient and waitress, Brandi, helpfull and a good server. No problems.
courteous staff, clean room, comfortable bed, fast an reliable wifi dated furnishings very limited TV channel selection location is less than ideal
Friendly staff, good value for the money, allows dogs
The rooms and decor were a lot from than you would expect from a Best Western. The restaurant was great! My kids had pizza in the room every night.0
The hotel us clean and comfortable. Large room for the price. The hotel is a little dated. It's seen a lot of customers. Reasonable care has been made to keep the property up, but, like age lines, it's age shows through.
Clean and comfortable. Nice neighborhood
One of the best Best Western I've been to. Staff was great and really helpful. Loved the O'Henry restaurant on site. Easy to find and extremely convenient to all points of interest we had on our schedule to see.
First class amenities. Excellent staff. 50 inch HD tv
Very thin walls.
Proximity to area attractions, good restaurant on site, reasonable rates, friendly staff. Not much of a selection of TV channels, lots of noisy teenagers at the time of our stay due to a hockey tournament, no free breakfast.
Rooms and beds were very comfortable. The hotel has character and is located close to Dearborn and Detroit attractions. Could have had more TV channels.
Located right off freeway. For vacation this hotel is okay for business trip I would not recommend. Bed was comfortable. Very small room, no desk only a round table with a chair that was not adjustable. The blow dryer was attached to a wall outside of the bathroom (long cord but only reach to part of the bathroom, if you were right handed you had to almost stand in the bathroom doorway to use it with a decent mirror) and the bathroom was extremely tight. Overall the room was very dark.
Room is clean
Great service. I was able to check in early with my mother (on our way to her high school reunion), and then the airport shuttle in the morning was extremely accommodating and allowed me to see her off, and take a nap before my grandkids arrived in the afternoon. All around perfect!!
Liked the park and fly component. We were taken quickly to the airport early in the morning and picked up promptly on return. All staff were friendly and helpful. Everything was fine.
The room was updated, clean, and comfy. Was everything you hope for in a hotel room after a long day of traveling.
convenience, breakfast is fine, clean, near rental car lots and expressway access. polite staff. coffee maker and microwave in room. comfortable bed. reasonable price. I always stay there when visiting Michigan. faucets and knobs in tub were loose and almost falling off.
Clean and comfortable There was no shampoo & only one pack of regular coffee
Airport location Nothing
Comfortable, quiet, accessible to airport Reception. Girl difficult to understand. Nasal tone and way too fast and she was resentful when I asked her to slow down and after that was completely unhelpful.
Very nice for early morning flight. Staff was friendly and helpful.
A heavenly oasis conveniently located Absolutely nothing - it was fabulous!
There was nothing redeemable about this Days Inn except for the fact that they had a room for us to stay in We had called prior to booking ahead about whether cats were allowed in the hotel. (We are moving cross country with our cat). They said yes, so we booked our hotel room with them. When I called the day of our flight to let them know we would be arriving late with our cat (our flight was delayed 5 hours), the woman on the phone yelled at me that the hotel has a no cat policy. However, on the Days Inn website, the hotel is listed as pet-friendly. They made an exception for us but I was surprised at the reaction of the front desk person on the phone.
Very comfortable beds and the rooms were pretty clean. It was under construction, the breakfast area was a mess, cold breakfast only, my fiance got sick from an allergic reaction to something in the sheets.
For an early morning flight this is a fine location - return the rental car at night, sleep and shuttle to the airport in the early morning. Functional and Efficient. The restaurant needs an update...
Counter staff were nice, check-in went smooth, and the price was decent. The hotel (which was in the middle of an EXTREMELY messy remodel) literally looked like something out of a war zone. It was hands down the grossest, messiest construction site I have ever seen. There was rubble everywhere, mountains of large chopped down trees piled up outside, paint and stucco every where. It was completely absurd to be running a remodel in an operating hotel that looked like that. The rooms themselves were ok, but many things were out of place, room numbers were taped to the wall beside the doors and it just felt off. I am not usually picky about the 3-4 dozen hotel/motels I stay in each year, but this one was ridiculous.
The location was great and our room was very clean. The Smoke Detectors on our floor were falling out of the ceiling. The girl that checked us in didn't know the area, and couldn't give us any advise or help on finding a place to go for dinner.
the flat screen tvs and the beds were nice That not every room had a fridge and microwave
Our room had an air conditioner that didn't work and a leaking ceiling with a full bucket of dirty water under it. The room should have never been rented to anyone. They did move us to another room whe we asked.
Employees were fantastic. The beds were rock hard. needs some remodeling. its very outdated.
Cheapish Old and grungy feeling to the place
Great service at front desk. Clean room and nicely renovated. Because construction was going on it did not look very appealing when pulling in for first time. A little noisy at times.
Excellent breakfast, spacious room, good parking Nothing
Clean rooms, friendly staff, nice atmosphere The groups of hockey teams playing hockey in the lobby, running the halls during the night. Parents drinking in lobby and walking and talking halls at night. The hot tub again (second year in a row) was not functioning.
This was the dirtiest hotel I've ever stayed in, I can't believe it showed up at the top of my kayak search. The room supplied minimal toiletries, I waited 45 minutes for the airport shuttle to arrive and then another 25 minutes to drive the mile to the hotel because the shuttle made so many stops.
The garden area was beautiful. Comfortable beds, excellent free breakfast with hot oatmeal, waffles, bagels, a toaster and soo much more. Very relaxing, romantic, comfortable, puts you at ease. Free shuttle to rent a car and airport. Rough toilet paper and the towels could have been better quality. Staff not available 24 hours to bring you towels.
Location to Detroit airport. Very little outside noise. Could have been because hotel was almost empty. Poor help. Room key did not work had to go back twice. Got stuck outside the hotel and had to walk completely around. AC controls did not function correctly. Unit was flashing low battery. could not use the auto function on the thermostat. So the fan never shut off and it was loud.Bathroom counter was so low it was almost not usable. Pool was under repair. Employees just didn't seem to care. Continental breakfast left a lot to be desired.
Front desk and airport shuttle staff was pleasant. Location great. Wyndham Garden lacks commitment to running a quality facility here. Staff was pleasant at desk but facilty lacks attention and it needs a make over. Ugly decor and poor attention to room. My room had dust and crud under bed, bed cover had stains, pillows uncomfortable, TV had only 3 channels with clear picture & no "sleep" feature, dirty water back filled sink during middle of night. The complimentary breakfast & dining area is under a roofed courtyard with pool etc. where the lighting is the same distasteful orange color found in outdoor industrial areas.
super convenient to spend a night here before flying out of DTW, the shuttle left every 15 mins. my girlfriend and i enjoyed the overall layout of the place, and wished we could've stayed longer to enjoy the complimentary breakfast. would definitely stay here again hardly anything at all.
Comfy bed Noisy hallway traffic both nights. Rooms all have doors that slam shut loudly. Cheesy motel heater needed to run all night to maintain 70°f and it was only 34°f overnight.
A place to sleep. Been to this brand of hotel before and this is not what I expected. Sheets were turned inside out to guessing not washed. Had to slam the door to get it to close. Changed rooms 3 time to make sure I got the king size bed I requested. Rooms had water damage on the ceiling, tv remote was broken along with a the TV which had broken tubes. Maintenance was called but never showed up.
Nice beds Cold pool, paper thin walls, fan didn't work on the register
The public area's were very nice and appealing. Indoor and outdoor pool were both clean. Room was large bathroom was nice. Large bar area (did not use but looked nice). Biggest continental Breakfast I've ever seen. Slow drain in shower was annoying. Iron chained to ironing board rendered the entire board useless. Bed was very hard, uneven and uncomfortable. Breakfast was HUGE but very limited selection of food. It was huge in SIZE not in selection, but still better than the average CONTINENTAL breakfast.
Very clean, great friendly and helpful staff. Rooms were on small side.
Food at Restaurant in Lobby much better than typical hotel Old/Tired facility easily visible beneath/behind the the skin deep cosmetic updates. -Small concierge lounge
Pretty much everything.......the front desk was on task for check in(it was Halloween and they were dressed for it and shared the candy); being a single traveler I was given a second floor room which made me very comfortable and did not have to request it. Room was great; clean, comfortable. Special treat: restaurant/bar, Sweet Lorraine's with a very good breakfast buffet. I booked for a great rate and figured I was really in for a cheap night place: wrong. It was nothing but a good feeling from the minute I walked in.
My husband and I stayed one night. It seemed pretty clean and the bed was comfortable. Near Dave and Busters and some restaurants. Breakfast at the hotel was better than typical (but it's not included in the price.) The decor is a little dated, and the rooms could use a little more sound proofing. We heard some kids yelling in the hall at one point, but other than that it was quiet. It's supposed to be smoke free, however our hallway smelled like someone was smoking. Luckily, the room did not smell like smoke at all.
1) Good location; attached to the shopping mall 2) Ana the porter was very accomodating/helpful 3) Pool and Spa were warm and clean 1) Heating/AC unit was noisy; blew cold before warming. 2) Reading light above bed was not working (right side) 3) Refrigerator in room was missing (porter brought one). 4) Breakfast was available but not included in price (as booked) 5) WiFi was available but not included in price (as booked)
This was our 3rd stay at this hotel. Hotel experiences typically reflects it's local leadership. Each time we return because the hotel personnel are so courteous and professional. Never experienced an untoward event. Hotel staff. Professional and courteous.
Very easy check in and check out process. Friendly staff. Loved the decor of the hotel. The room was great and the bed was comfortable.
It was a very clean, well kept hotel. But the fire alarm went off at 6:30 am and we stood outside for an hour before being allowed to go back inside. No compensation was given for this major inconvenience.
Everything was up st standard
You must call the shuttle after a certain time to come pick you up, unlike everything on the website which says it runs 24/7 every 15 mins. The front desk lady was also rude.
Horrible buying experience. Was flying to Michigan to bury my mother. Connecting flight was missed due to late departing flight. Called when delay was announced, hotel nor purchasing service was willing and able to transfer reservation to a Clarion in the city we were stranded in or give a refund. Just what I need at such a time.
quiet , peaceful
The value of the price I paid and the cleaniness of the hotel were fantastic
Convenienve to Detroit Metro Airport
Staff was very helpful, shuttle was very convenient. The rooms were also clean. For the price I expected a little more, the hotel is an old remodel and it shows as you stroll through on your way to your room.
The location was very good. The check in and out was easy. The television remote was not programmed and although the clerk said she would send someone to fix it, he never came.
Poor service. Called five times from airport to arrange shuttle to hotel to pick up car
Loved the location and low price. The hotel was close. Clean place to stay right by the airport that was a good deal at the last minute. No need to spend more at other spots.
Clean, comfortable room....hastle free for seniors. easy access to our car for loading luggage. Good continental breakfast. Everything was good.
My room was perfectly adequate with no serious problems. Checking in and out was easy, quick, and smooth. The only food within easy walking distance is at a Wendy's.
Sight seeing around NY
Right next to some fastfood restaurants (Wendy's & McDonald's) which was convenient. Hotel had shuttle service to Detroit Metro (had to pay tip to driver only). Nice & quiet. Keycard didn't work on morning of my check out (had to wait an hour before it was fixed) - Well accommodated by putting me in room opposite (which happened to be vacant) for the time being.
Front desk staff was very friendly, room was very clean and location was great!
There so many people in tiny room for breaksfast there no space to get something to eat it horrible tiny roon hard for people to walk thur or no seat availability to sit . Also, bad mattress to difficult sleep and dirty towels.
Location to airport, friendly staff, comfortable bed. Basic breakfast but acceptable. Parking can be an issue, the fabrics were a little worn but not disgusting.
Great price! Smelled a bit like old smoke, loud neighbors and thin walls.
Cheap and comfortable The breakfast was not continental
The staff is exceptionally courteous and accomodating, smiling and helpful. I had a great short and comfortable stay.
It was just for 1 night - bed was fine. The trains blaring their horns in the middle of the night into the early morning hours! Woke us up several times.
Very close to the airport. Shuttle to and from. Very clean and affordable. The staff was very friendly and helpful with any questions that we had. Would recommend them very highly. Not really a complaint, but the website should state that parking is free for the time you are staying at the hotel, and there is a charge for parking while you are not staying there. Some hotels include free parking for the entire time you are gone on a trip. Glad I called to confirm our reservations and discussed parking. All worked out well with their discounted parking rate though.
It wasnt a bad part of town, so we felt safe Air conditioning took forever to get cool. And there was a weird smell everywhere except the lobby. Couldn't walk around barefoot in our room without feeling like you needed to wash your feet afterwards
Nice location and clean rooms. I had to take my car to quick park and could not leave it at the hotel for free when I took my trip to Texas.
George welcomed us upon our late arrival and made sure we were ready in the morning for an early flight. He was a fine example of customer service. He helped us with parking our car for our trip too.
I arrived with my 4 yr old grandson to await my wife's arrival from a business trip,great convenience in relation to airport location .Our stay was great room was clean and very tity.check was perfect until, as I waited for final paperwork to sign I was told not to party in a very tactless and unprofessional manor . He could have been more professional I understand he was just doing his job but most people are travelers not partiers .
Great room and breakfast
The room was clean and relaxing, me and my mom really enjoyed our stay. It got pretty loud in the pool area but i understand that cant be changed.
The staff was very helpful. The entire hotel and room were clean except my bathroom floor was not cleaned well.
The fact that they didn't have our reservation when we showed up. Big screw up on kayaks part
Everything excite the maids I did not like the fact that housekeeping opened my damn door 3 times before noon (checkout) they should not be allowed in until after checkout... Bullshit!!
The entire staff had a great attitude, the breakfast was exellent and the lobby was very roomy yet personal. We also took advantage of the burger bar, possibly the best onion rings we ever had
The facility was clean and the managers happy hour was good. I called ahead for a room with a view instead what I got was a room with a dumpster view. Also they gave me the handicapped room. Being in honors member I should have received a basket of candy and water which I did not I went to the front desk and ask for it and never received it
Staff very friendly and helpful. If I nee a hotel in the future I wi reserve a room there.
It was clean Pool did not work and the room was not what I reserved also the price quoted online was not what was charged.
Very clean and very peaceful. In Jacuzzi suite room jacuzzi did not work.could not/would not give me a discount or anything of that nature.
There was a very nice breakfast (included in the cost of the room), an updated exercise room, and my room had a refrigerator and a microwave. The staff was friendly, the hotel was quiet, and the TVs in the room were quite nice. I appeared to be in a handicap-accessible room, which was very spacious. I couldn't get the TV in the exercise room to work. Also, the toilet chain in my room broke so that I had to take the cover off the tank and manually lift the flapper. I told the management about it at 7 am and it wasn't fixed by the time I returned at around 9:30 pm. Neither of these were a big deal, but the latter could have been for someone without rudimentary plumbing knowledge.
To have the location be so accessible at that price was phenomenal
Love the atmosphere of the place when you walk in. We arrive while the building was under renovations.
Excellent place to stay. Efficient staff and very professional. I received a room in a quieter location of the hotel. I have stayed at this establishment before and will do so again.
A little outdated and old smoking rooms still had a funny smelll, but renovations are coming soon.
The staff were so nice and the breakfast is the best!
Friendly staff, great atrium, awesome rooms (everything about the suite!), comfortable overall, GREAT value! Just became my go-to place to stay on my regular trips to Detroit. nothing to complain about.
I definitely like the renovations they have done to both the rooms and overall property. It was still undergoing renovations and their was quite a bit of construction noise during the day.
Breakfast They didn't clean our room on Thanksgiving Day for whatever reason. The location of our room was on the west end of the hotel which was next to I-275, a major highway in the Detroit area but actually it was quieter compared to the rooms overlooking the courtyard
Comfy bed and bedding, great service.
Near the airport and near dining. Great business stop hotel. You could hear airplanes overhead (close to airport) but the room was comfortable enough and I tired enough that once asleep I never awoke until 5:30a.M.
The air conditioner in the room was quite noisy.
Clean, comfortable room close to the airport were the things we liked. For the price, I felt like we should have had some kind of breakfast included. We also thought we would be able to leave our car there, but appreciated the discount coupon for parking.
The staff was extremely firendly and helpful. The room was clean and comfortable.
Simple Check-In, good restaurant, spacy rooms equipped with all necessary stuff for a stay around the airport area Long waiting time for free airport shuttle pick-up at DTW airport
Very clean and spacious! The staff at check-in was very friendly as well. Unfortunately there isn't a good deal around the shower door so the water ran out and into the floor. Had to use all but one towel to mop up the floor.
The hotel interior was beautiful and the room was fantastic. Wished I had a little more time to enjoy the space, really. The parking situation was not terribly clear and even after asking a front desk person I am still not certain I understand how the parking payment works when I get back from my trip.