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Clean No hand soap in bathroom Receptionist at check in assured guest a taxi would be booked for next morning. Taxi was not booked.
location was great for what we wanted, staff were lovely, beds were comfortable and the shower was good. unfortunatley our room smelt of old cigarette smoke which wasnt too pleaseant as we are non smokers and asked for non smoking room. althought there were locked main gates at night, the door to our room didnt feel very secure, it needed a chain on it or something.
The lady at the front desk was very nice. She called to see if any nearby restuarants were opened (with out us asking). She answered all of our questions promptly and with a great atititude. The room was very clean. The bathroom was small.
It was clean and the bed was comfortable Bigger room
The location of the hotel is not far from the main road through Lyon; fairly easy to locate. Bed was firm but comfortable. Room was bright and clean.
Rien. Nothing.Staff was very rude and aggressive and very bad housing conditions.I will not accommodate me never to this hotel personnel change
The receptionist was extremely helpful and very efficient. As anticipated
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Brand new Hotel next to airport!
New Hotel with all facilities in excellent order. Restaurant was very good None
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Convenient to St. Exupery Airport (15 minutes by car). Free computer and printer in lobby (20 minute limit) Hard to find from the autoroute exit -- signage could be better! Wifi is costly
Good rooms Price / quality is poor. Breakfast far too expensive.It's just a simple hotel alongside a motorway and not in the city centre.
Hotel was easy to locate and convenient for our journey. Rooms a good size and clean and comfortable. For a family, the breakfast was far too expensive and we were unable to eat there!
no tea and coffee making facilities
Everything about our stay was great - no complaints on any front at all No - thought it was a really great experience
sound insolation quite good despite it's close to a highway a bit expensive for what it is
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Close to the airport, spacious rooms A little too pricey
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Helpfullness of the staff
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
It is close to the airport
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Clean, comfortable, efficient, modern, excellent safe parking! no
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
It was clean and efficient.we only stayed overnight for our return flight from Lyon
locality and simplicity no tea making facilities in the room
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
No food or drink available on Sunday evening.
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
Good parking and restaurant; quiet location
everything. extremely good value for money. They do not serve lunch after 2pm, they close the reception after 9am. however was very flexible with the breakfast timing. it is a general french thing, so I do not blame the hotel for this.
The staff was very helpful and went out of the way to make sure that we understood answers to questions, The only play that we stayed during our trip that did not have an English speaking TV channel.
Young & nice staff, good breakfast, clean rooms and no noise!! Perfect for young people or businessmen!
Breakfast was very good It was difficult to find and apparently is not Kyriad any more so we were looking for the wrong thing. Also our Sat Nav did not recognise the address
Friendly welcome service . This is nicely renovated hotel, well managed. Superior rooms are good . Attention to details is good .Good value for money.Suitable for business use .WIFI working in the room which was the furthest from reception.
The Cleanliness and the hotel staff( the owners) Just the location it's away from the center but i
Excellent family atmosphere, and great people running the place.
in summer rooms are too hot. no aircooling system and also in cold weather it is not possible to turn on heater. if it is not enogh cold out side the heater does not work
Easy hotel, with good advice, quiet environment and good breakfast - good value for money none
Took personal interest, friendly, welcoming, accompanied us to restaurant. BBC news on for us. Fab
owner from Italy and very gentle, not as other French owners.
The staff were extremely friendly and helpful at all times.
Location is superb, quiet and calm. Rooms are comfortable, simple and rather sweet. Wi-fi internet access is working without any troubles. Parking is very well situated and useful. Rooms are cleaned every day thoroughly. Overall impression: best you can find for such modest amount of money. I'm very pleased with this particular hotel and all the Campanile network. Nice!
friendliness at breakfast with a smile ; quick check out ; parking facilities
Excellent location and price nr bus service to lyon and with car parking If you don't like ground floor then request a first floor room.
Quality of food for the price Location map unsatisfactory. Staff helpful once found in explaining how to get too and from hotel
Helpful staff Very small room, supposedly for 4 people, really only suitable for 2 adults and 1 or 2 small children but ok for adults 1 or 2 nights if you are on a tight budget
Wireless Internet, very good food in the hotel restaurant, friendly staff Very small room; noisy environment; apparently thin walls (could heard the neigbours very well); outside access to the rooms; door could only be snapped but it couldn't be locked properly
Staff were friendly. Rate was cheap. The room was too small for 4 - the booking was specifically for a family room. The bath/shower needs to be renovated urgently. Hotel was not within walking distance of stadium - a problem with how the hotel appears on the web map.
easy communication with the staff could not have fully opened window in the night