Pros (+) Location, views, service, beautiful water, and inclusive breakfast
Cons (-) Outsiders welcome on beach and kids a little loud at times
3 stars
Na Balam Hotel
Calle Zazil-ha No. 118, 77400 Isla Mujeres, Quintana Roo, Mexico
Isla Mujeres, Mexico
See location+52 998 881 4770Photos of Na Balam Hotel
Overview
Situated in Isla Mujeres, Na Balam Beach Hotel & Villas is a short walk from Isla Mujeres Harbour and provides an indoor pool and a private beach. It offers 4-star accommodation and views of the garden.
The hotel has been recently refurbished and provides a 24-hour reception, an airport shuttle and babysitting/child services. In addition, the multilingual staff are on hand to offer assistance.
Na Balam Beach Hotel & Villas has 33 rooms, all of which are equipped with a range of amenities to ensure an enjoyable stay.
The hotel's in-house restaurant, Zazil Ha, is a popular place to have a meal. Each evening, guests can enjoy a drink in the comfortable lounge bar.
Na Balam Beach Hotel & Villas is close to Kokonuts Isla Mujeres and Playa del Norte. Playa Mujeres Golf Club is just an easy drive from the hotel.
Latest deals for Na Balam Hotel
Standard room
Double room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Na Balam Hotel
- Private beach
- Snorkeling
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- Window
- Family rooms
- Seating area
- Garden view
- Inner courtyard view
- Sofa
- Tile/marble floor
- Pool view
Services and conveniences
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Bottle of water
- 24hr front desk
Things to do
- Eco tourism
- Beach access
- Bicycle rental
- Fishing
- Scuba diving
- Diving
- Snorkeling
Bathroom
- Shower
- Additional bathroom
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Private beach
- Garden
Accessibility and suitability
- No smoking
- Upper floors accessible by stairs
- Designated smoking area
- Private entrance
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
Kitchen
- Kitchenware
- Refrigerator
- Kitchenette
Dining
- Restaurant
- Bar/Lounge
- Dining table
Pool and spa
- Spa
- Outdoor pool
Media and entertainment
- Flat-screen TV
- TV
Laundry
- Laundry facilities
- Laundry service
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Wardrobe or closet
Family friendly
- Babysitting or child care
Reviews of Na Balam Hotel
8.1
Very good
1062 verified ratings
Wonderful
398
Very good
223
Good
201
Okay
88
Fair
82
Mediocre
28
Poor
42
Summary of reviews
Guests say
Guests appreciated the great location and service of the hotel, highlighting its proximity to the beach and friendly staff. However, several reviews pointed out cleanliness issues, including problems with insects and overall hygiene, which detracted from their experience. Some guests also mentioned outdated facilities and noise disturbances.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.1 out of 10
316 reviews
8 out of 10
1 review
9 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's location?
The hotel is located close to Playa Norte, shops, restaurants, and attractions, providing easy access to the beach, yoga classes, and nightlife.
What practical amenities are available at the hotel?
The hotel offers free Wi-Fi, laundry facilities, a safety deposit box, and a 24-hour front desk for convenience.
How is the quality of the beds at the hotel?
Some guests mentioned that the beds were very hard, while others found them comfy. It may be a good idea to inquire about bed options when booking.
What can guests expect from the hotel's dining options?
The hotel features an in-house restaurant, Zazil Ha, and a bar/lounge. Additionally, guests can enjoy a delicious breakfast and beach terrace dining.
Is there any feedback on the cleanliness of the hotel?
Guests appreciated the beautiful grounds, clean rooms, and the daily housekeeping service. However, some mentioned that the pool needed better care.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on the First Floor
Some guests recommend choosing a room on the first floor to avoid potential noise disturbances from the street.
Consider Visiting in August
If you prefer a quieter experience, consider visiting in August, which is considered the low season.
Utilize the Nearby Attractions
Take advantage of the hotel's proximity to Playa del Norte, Aqua Adventures Eco Divers, and other nearby attractions for a well-rounded vacation experience.
Check Room Amenities
Some guests found the lack of a fridge inconvenient, so it's advisable to check the room amenities before booking if this is important to you.
Explore the Beach Club Access
While the hotel is not situated directly on the beach, guests can access the beach through the sister property, Casa Jaguar, which offers a less crowded and noisy beach experience.
Be Mindful of Room Selection
Guests have highlighted that the rooms can be darker than expected, so it's worth considering this aspect when selecting a room.
Take Advantage of the Included Breakfast
Guests have praised the delicious and generous breakfast included with the stay, making it a must-try during your visit.
Consider Bringing Your Own Coffee Pot
If you're an early riser, consider bringing your own coffee pot, as breakfast service starts at a specific time.
Be Prepared for Firm Beds
Several guests have mentioned that the beds are quite firm, so keep this in mind if you have specific preferences for mattress firmness.
Plan for Dim Lighting
Some guests found the room lighting to be dim, so it's advisable to plan accordingly, especially if you prefer well-lit spaces.
Location
Calle Zazil-ha No. 118, 77400 Isla Mujeres, Quintana Roo
What's nearby
- Playa del Norte0.3 mi
- Aqua Adventures Eco Divers0.4 mi
- Isla Mujeres Harbour0.4 mi
- Dolphin Discovery1.9 mi
- Makax Lagoon2.3 mi
- Costa Occidental de Isla Mujeres National Park2.4 mi
- El Farito Dune2.4 mi
- Tortugranja3 mi
- Hacienda Mundaca3.3 mi
- Playa del Norte Isla Mujeres3.9 mi
- Garrafon Natural Reef Park4.3 mi
- Punta Sur4.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Na Balam Hotel
Low season | September |
|---|---|
High season | February |
Average price (weeknight) | $227 |
Average price (weekend night) | $214 |
When to book a room at Na Balam Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Na Balam Hotel
FAQs when booking at Na Balam Hotel
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Isla MujeresGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 2.0 mi |
Nearest Airport | Cancun |
Distance to airport | 17.6 mi |
Everything you need to know for your stay in Isla Mujeres
Complete your trip
Popular destinations