Overview

Na Balam

Calle Zazil Ha No 118, 77400 Isla Mujeres, QR, Mexico
+52 998 881 4770

$126+

Overall guest ratings

7.9/10 Good
Based on 571 reviews

Review highlights

  • 9.7
  • 9.5
  • 7.6
  • 4.9

Good to know

  • Comfortable beds
  • Friendly service

Nearby

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    About

    At Beach Hotel Na Balam, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus activities like scuba diving, snorkeling, and parasailing are nearby. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Offering a beachfront location, Zazil Ha serves fusion cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a terrace, and a garden.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Playground
    • Private beach
    • Internet
    • Currency exchange on-site
    • Bicycle rental
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • Safe
    • Free parking
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Room service
    • Spa
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Designated smoking area
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    7.9 Good
    Based on 571 reviews
    • 9.7 "Terrific location."
      9.7 "97% appreciated the closeness to the beach."
      9.5 "City centre within easy reach, said 95%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 9.5 "Wonderful beach."
      10.0 "100% appreciated the clean beach."
    • 7.6 "High comfort."
      9.2 "92% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
    • 6.9 "Service is ok."
      5.7 "57% said the reception staff was ok."
      5.3 "Only 53% thought the service was professional."
    • 6.0 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      2.4 "76% had problems with the shower."
      1.1 "89% thought the tv was sub-standard."
      2.6 "Air conditioning was criticized by 74%."
      1.0 "90% were disappointed with the minibar."
      0.7 "For 93%, the rooms looked old."
      2.9 "71% said the bathroom was dirty."
      3.5 "65% found problems with the furniture."
    • 1.4 "Disappointing internet connection."
      1.3 "87% said the wifi quality was bad."
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    Overall Rating

    8.0 Good
    Based on 456 reviews
    • 9.8 "Terrific location."
      9.6 "96% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "City centre within easy reach, said 96%."
    • 9.5 "Wonderful beach."
    • 7.7 "High comfort."
      9.1 "91% thought rooms were spacious."
      7.8 "78% said the beds were comfortable."
    • 6.9 "Service is ok."
      6.0 "60% said the reception staff was ok."
      5.1 "Only 51% found the restaurant service to be good."
      5.4 "Only 54% thought the service was professional."
    • 5.9 "Breakfast is mediocre."
    • 4.6 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      0.3 "For 97%, the rooms looked old."
      0.9 "91% thought the tv was sub-standard."
      0.8 "92% were disappointed with the minibar."
      2.2 "78% had problems with the shower."
      3.0 "70% said the bathroom was dirty."
    • 1.4 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall Rating

    7.9 Good
    Based on 91 reviews
    • 9.6 "Wonderful beach."
    • 9.6 "Terrific location."
    • 7.4 "High comfort."
    • 6.9 "Food is average."
    • 6.7 "Service is ok."
      5.9 "Only 59% found the restaurant service to be good."
    • 5.7 "Breakfast is mediocre."
    • 4.7 "Rooms are not good."
      1.8 "82% complained about the bathroom."
    • 1.2 "Disappointing internet connection."
      1.1 "89% said the wifi quality was bad."
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    Overall Rating

    7.4 Good
    Based on 22 reviews
    • 9.5 "Wonderful beach."
    • 9.5 "Terrific location."
    • 7.4 "High comfort."
    • 6.7 "Service is ok."
    • 6.5 "Food is average."
    • 5.7 "Breakfast is mediocre."
    • 4.5 "Rooms are not good."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Comfortable beds"
    "Friendly service"
    data provided by TrustYou

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