There were three standout staff members Timothy, Monica and the chef went out of their way to make me feel welcome.
3 stars
Hilton Garden Inn Jacksonville
1016 Jacksonville Parkway, Jacksonville, NC 28546, United States
Jacksonville, NC
See location+1 910 346 2400Photos of Hilton Garden Inn Jacksonville
Overview
Situated just off Western Blvd. in Jacksonville, NC, the Hilton Garden Inn Jacksonville hotel is centrally located for shops, restaurants and entertainment options. Marine Corps Base Camp Lejeune is just 15 minutes from our inviting Jacksonville hotel. Enjoy easy access to stunning beaches and popular attractions including Beirut Memorial and Mike’s Farm. Our comfortable and spacious guest rooms and suites offer everything you need to feel at home, including WiFi, a flat-screen TV, and a plush bed with premium linens. Our hotel boasts a 5,000 sq. ft. ballroom - the largest function space in the area - ideal for successful conferences, conventions and social events. Stay productive with useful services including printing and faxing in the complimentary 24-hour business center. Energize with contemporary cardio, resistance and weights equipment in the complimentary fitness center, or refresh in the sparkling indoor swimming pool. Take advantage of good weather on one of our two outdoor patios. Unwind with a cocktail in our welcoming bar, and sample an array of delicious dishes in our Tapas Restaurant.
Latest deals for Hilton Garden Inn Jacksonville
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Jacksonville
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Business center
- Wi-Fi available in all areas
Dining
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Minibar
- Refrigerator
- Special diet menus (on request)
- Microwave
- Snack bar
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Services and conveniences
- Conference rooms
- Business center
- Express check-out
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- 24hr front desk
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Designated smoking area
General
- Family rooms
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- TV
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Pool
- Heated pool
- Indoor pool
Bathroom
- Hairdryer
Health and safety
- Daily housekeeping
Family friendly
- Kids meals
Fitness
- Fitness center
Reviews of Hilton Garden Inn Jacksonville
8.5
Very good
405 verified ratings
Wonderful
254
Very good
57
Good
33
Okay
15
Fair
16
Mediocre
8
Poor
22
Summary of reviews
Guests say
Guests appreciated the cleanliness of the rooms and the ideal location of the hotel. However, many reviews pointed out issues with the service, including unfriendly staff and confusion regarding breakfast policies. Overall, while the hotel has its strengths, there are significant areas for improvement, especially in customer service.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
All reviews
Pros (+) It is clean.
Cons (-) The dirty towels were not picked up on our 4th day. Trash was not picked up on the fourth day. They don’t have complimentary breakfast. Breakfast is $9.95 regardless if you only have tooast and/or omelet.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the common amenities available at the hotel?
The hotel offers a variety of amenities including an indoor pool, fitness center, free parking, and a bar/lounge for guests to enjoy.
What can I expect from the hotel's dining options?
The hotel provides a range of dining options including a restaurant, snack bar, and bar/lounge, with special diet menus available upon request.
Are there any accessibility features available at the hotel?
The hotel offers increased accessibility with features such as wheelchair accessibility, roll-in showers, and multi-lingual staff to accommodate diverse needs.
What are guests saying about the cleanliness of the hotel?
Guests have consistently praised the hotel for being very clean and well-maintained, offering a comfortable and neat environment for their stay.
When is the best time to visit the hotel?
The high season at the hotel is in June, offering an ideal time for guests to experience the hotel's wonderful staff, comfortable beds, and great food.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
If you prefer quieter periods, consider visiting in December, which is mentioned as the low season. This could provide a more peaceful experience.
Nearby Attractions
The hotel is conveniently located near various attractions such as Jacksonville Mall, Beirut Memorial, and Lejeune Memorial Gardens, making it a great choice for exploring the area.
Check Room Amenities
Some guests mentioned that the rooms were not as clean as expected. It might be helpful to double-check the room's cleanliness upon arrival and address any issues with the staff promptly.
Pet-Friendly Accommodation
If traveling with pets, it's worth noting that the hotel allows pets on request, although charges may apply. This can be convenient for pet owners.
Breakfast Considerations
While some guests praised the breakfast, others found it expensive or not as fresh as expected. It might be worth exploring nearby dining options for breakfast.
Indoor Pool Status
If the indoor pool is a priority for your stay, it's advisable to check with the hotel about its operational status, as some guests mentioned that the pool was being worked on during their visit.
Accessibility Features
The hotel offers increased accessibility and features such as roll-in showers and wheelchair-accessible units, making it a suitable choice for guests with mobility needs.
Consider Noise Levels
Some guests mentioned noise disturbances from neighboring rooms, particularly related to pets. If sensitive to noise, it might be helpful to communicate preferences with the hotel staff.
Double-Check Booking Details
Several guests reported issues with their reservations, such as not finding the booking in the system or discrepancies in rates. Verifying booking details in advance could help avoid such inconveniences.
Location
1016 Jacksonville Parkway, Jacksonville, NC 28546
What's nearby
- Jacksonville Mall2.3 mi
- Beirut Memorial3 mi
- Lejeune Memorial Gardens3 mi
- Pelletier House3.1 mi
- Wilson Bay Park3.5 mi
- Northeast Creek Park4.1 mi
- Lynnwood Park Zoo5.1 mi
- Coastal Plains Raceway and Dragway5.4 mi
- Naval Medical Center Camp Lejeune5.5 mi
- Marine Corps Air Station New River5.7 mi
- Camp Lejeune Main Gate and Visitor Center5.7 mi
- Onslow Pines Park6.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Jacksonville
Low season | November |
|---|---|
High season | October |
Average price (weeknight) | $145 |
Average price (weekend night) | $183 |
When to book a room at Hilton Garden Inn Jacksonville
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Jacksonville
FAQs when booking at Hilton Garden Inn Jacksonville
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in JacksonvilleGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 2.8 mi |
Nearest Airport | Jacksonville Albert J Ellis |
Distance to airport | 11.6 mi |
Everything you need to know for your stay in Jacksonville
Complete your trip
Popular destinations