Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr, Jacksonville Hotels from $59

Guest reviews

Based on 584 reviews

Location

9.2 "Terrific location."

10.0 "100% liked the proximity to shopping."
Service

7.1 "Good service."

7.8 "78% found the staff to be very friendly."

8.2 "82% thought the service was very professional."

10.0 "Management was excellent, said 100%."
WiFi

4.1 "Internet is poor."

2.8 "72% said the wifi quality was bad."
Comfort

3.5 "Not very comfortable."

3.0 "70% didn't like the uncomfortable beds."

2.1 "Air conditioning was criticized by 79%."

1.3 "87% thought it was too noisy."
Room

2.9 "Awful rooms."

1.6 "84% said rooms were dirty."

1.7 "83% complained about the bathroom."

1.0 "90% thought they were poorly maintained."

3.0 "70% didn't like the uncomfortable beds."

0.6 "94% said the bathroom was dirty."

2.8 "For 72%, the rooms looked old."

1.2 "88% had problems with the shower."

0.8 "92% found problems with the furniture."

4.8 "52% were unsatisfied with the kitchenette."

2.1 "Air conditioning was criticized by 79%."

1.4 "86% thought the tv was sub-standard."
Breakfast

2.7 "Awful breakfast."
Amenities

2.3 "Terrible amenities."

2.3 "77% thought the building wasn't nice."

2.0 "For 80%, the lobby entrance was sub-standard."

View all review categories

Based on 93 reviews

Service

7.3 "Good service."
Comfort

3.8 "Not very comfortable."

3.3 "67% didn't like the uncomfortable beds."
Room

3.0 "Awful rooms."

1.4 "86% said rooms were dirty."

1.5 "85% complained about the bathroom."

3.3 "67% didn't like the uncomfortable beds."

0.5 "95% said the bathroom was dirty."

1.1 "89% thought they were poorly maintained."
Cleanliness

1.3 "Generally quite dirty."

1.4 "86% said rooms were dirty."

0.5 "95% said the bathroom was dirty."

Based on 134 reviews

Location

9.2 "Terrific location."
Service

6.9 "Service is ok."

6.9 "69% said the reception staff was ok."
Comfort

3.6 "Not very comfortable."

3.2 "68% didn't like the uncomfortable beds."
Room

2.5 "Awful rooms."

1.6 "84% said rooms were dirty."

1.7 "83% complained about the bathroom."

0.9 "91% thought they were poorly maintained."

3.2 "68% didn't like the uncomfortable beds."

0.7 "93% said the bathroom was dirty."
Cleanliness

1.6 "Generally quite dirty."

1.6 "84% said rooms were dirty."

1.1 "89% thought it was rather dirty."

0.7 "93% said the bathroom was dirty."

Based on 186 reviews

Location

9.3 "Terrific location."
Service

7.1 "Good service."

7.6 "76% found the staff to be very friendly."

7.7 "77% said the reception staff was great."
Comfort

3.1 "Quite uncomfortable."

2.6 "74% didn't like the uncomfortable beds."
Room

2.6 "Awful rooms."

1.7 "83% said rooms were dirty."

1.7 "83% complained about the bathroom."

2.6 "74% didn't like the uncomfortable beds."

0.8 "92% thought they were poorly maintained."

0.8 "92% said the bathroom was dirty."
Amenities

2.0 "Terrible amenities."

2.0 "80% thought the building wasn't nice."
Cleanliness

1.6 "Generally quite dirty."

1.7 "83% said rooms were dirty."

0.8 "92% said the bathroom was dirty."

Based on 169 reviews

Location

9.1 "Terrific location."
Service

7.5 "Good service."

7.9 "79% found the staff to be very friendly."
Comfort

3.6 "Not very comfortable."

2.7 "73% didn't like the uncomfortable beds."
Room

3.0 "Awful rooms."

1.8 "82% said rooms were dirty."

1.2 "88% thought they were poorly maintained."

1.9 "81% complained about the bathroom."

2.7 "73% didn't like the uncomfortable beds."

0.7 "93% found problems with the furniture."

2.4 "For 76%, the rooms looked old."

0.5 "95% said the bathroom was dirty."
Vibe

3.0 "Horrible vibe."

2.5 "75% criticized the unstylish hotel."
Amenities

2.2 "Terrible amenities."

2.2 "78% thought the building wasn't nice."
Cleanliness

1.7 "Generally quite dirty."

1.8 "82% said rooms were dirty."

0.5 "95% said the bathroom was dirty."