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Location Too expensive, tv is very small, there was only 3 or 4 channels available on the tv, the shower was broken, the bill can only be settled by cash or cheque but we were not advised of this until we came to leave and were informed that we could walk half a mile to an atm.
The hotel was easy to find and had a relaxed atmosphere. The amenities were well maintained. The hotel was fine however, the mattress was old and uncomfortable.
Good base for travelling around the Yorkshire Dales. The room was clean and the beds comfortable.
The friendliness of the staff . .efficiency, local for all good ammentities . .and wonderful food. I stay at the Rendevous very regular . .ie . .once a week . . fortnightly, monthly. depending on my business arrangements. I have always had a very pleasant stay. Thank you.
Well organised reception and a super view from the restaurant over the canal and countryside. Spacious clean rooms. Disappointed that the restaurant could not accommodate us for an evening meal during our stay.
use the leisure complex.relax in the room. control of shower.too hot
ideal position for touring the yorkshire dales. adequate car parking, helpful & efficient friendly staff.
The room was large and fairly clean and the location was very good for us. We arrived at 13:50 but had to wait until 14:30 for our room to be prepared for us. The sheets were not changed after our first night. Although the room seemed clean there was an odd smell, maybe from the carpet. The breakfast service was very poor - slow and we had to request a change of tables because of a large stain on the tablecloth.
the service from staff was very good, professional and satisfactory the bed in our room was a little soft and due to that and the cold my wife and I have suffered a stiff shoulder, therefore you could maybe update the bed in that room..
rooms were nice and food was excellent.would stay at rendez-vous again
Room at back of hotel, overlooking barges and wildlife
welcoming, friendly staff and a wonderful location in the Dales our room had the smallest en-suite I have ever used
It was a clean friendly hotel central and comfortable one I intend to return to well done None
Pleasant environment; good food; great position for walking in spectacular countryside. Welcome was a bit off putting....kept waiting because computer was down; wasn't sure if booking was in place initially.Staff had to go out for milk for coffee after evening meal!! No hash browns as stated on breakfast menu for two mornings running....no mention made of this until we asked on first morning....black pudding offered as an alternative on second morning!
Lovley village great walks nice people None
Lovely room, comfortable bed, well cooked breakfast, welcoming log fire. Internet booking site said Lister Arms was 3.1 miles from Grassington and it turned out to be nearer 10 miles and took about half an hour to get there. Information should be corrected on the internet. My booking confirmation was for £70 per night but was charged £90. However there was no problem in getting a refund but there must be a gremlin in the system.
Good location as a base for walking. Room nicely refurbished in contemporary style but retaining original features/character. Good ensuite with excellent shower. Main bar area is a little tired and unwelcoming however attractive restaurant serving a good selection of well prepared food. Whilst the staff were friendly and helpful they appeared to be understaffed on the evening of our arrival. On the second night we felt rushed through dinner although it was only 9.00pm
Pretty location, albeit wasted on a business trip! Food was only okay. Not as good as I would have expected from how the place is marketed.
The location Poor value for money. The en suite was very cramped. The walls of the room were dirty and the carpet was stained. Not worth nearly £100, even for the location. Not enough staff to cope with demand at evening meal and breakfast. We waited half an hour for a hot drink with our breakfast.
The open log fires, the lovely room, the spa and the service were all excellent. I thought the bar prices were high.
Very relaxing and a welcoming atmosphere. We ate in the Brasserie both nights of our stay and the food and service were excellent. The staff were friendly and helpful and we were very impressed that the head waiter at breakfast knew our names as soon as we appeared both mornings. Our stay was not long enough!!
A very peaceful and relaxing stay and a beautiful part of England
The ambiance of a country house was very pleasant and still quite relaxed and non- stuffy Staff a little stiff at times but still quite helpful
The attention to detail was excellent. The staff are all top class. A beautiful place to escape to in beautiful surroundings.
Scenic location. Attractive building. Small room and bathroom. Claustrophobic use of dark brown wallpaper. No luggage rack. No trouser press. Iron and board only available on request.
The service was fantastic the tennis court is in poor order and in places is dangerous the loose grit beyond the base line could cause an accident
A general attitude of 'wanting to help' from all the staff
Everything, but it would have been nice to have a choice of another bar with food served. We liked everything
This hotel is very special and everything is seamlessly faultless. Our only minor criticism is that the bath was quite small and due to the location of the shower screen it was difficult to reach the taps.
Room was in the old block and was in serious need of renovation.The kitchen air conditioner was very loud until turned off at 10.15pm..The wifi didnt work anywhere in the hotel.They lost the order of my colleagues meal and when reordered the lamb had to be sent back because it was uncooked.Then at 4am all the televisions in the hotel came on simultaneously and woke everybody up.Dont somehow think I will be back at this place ever again
Staff very friendly especially Ian on reception. The room service was brilliant good size good quality and hot! The rooms are alot smaller thant the picture (wide lense pic) The bed was too small for 2 even though a double. and the radiators were off in the morning so was cold. The hotel is not as lovely as it looks from the outside pics taken from the back "gothic style" is only a small part the rest 60's 70's style block! Dissapointing from the pics.
located just where we wanted.
I found the staff welcoming on check in. The room was a nice size , good condition and modern looking. Breakfast was lovely. Room was a little cold overnight but a blanket was supplied in the room. I mentioned this on check out and they said they would look into the heating
Inadequate heating in the room, no heating in the bathroom.
A local real ale was available (very unusual in a hotel of this nature). The bar attendant that evening was cheerful and efficient. Turned up late for breakfast but the staff quickly and helpfully provided a continental breakfast. We were charged twice for our stay. Once when we booked the hotel room (£143, transaction date 27th August 2010, do not appear to have received an e-mail confirmation) and once when we checked out (£226.15, 18th September 2010). We were not aware of the first payment until we received our account statement yesterday. Please telephone me on: 01442 832672
Friendly staff & excellent dinner Dining room was cold in the evening. Buffet style breakfast was not hot enough, but they never are!
Cold room - heating barely got the temperature up to comfortable level. Overall temperature of hotel below comfort level with no heating in corridor to room. Dining room in the morning was cold thus ate food and got out as soon as possible.
Local and convenient. Hotel is tired and in need of a refurbishment. Bathroom was badly cleaned and the ventilation didn't work. Dust and dirt behind radiator. Bed was small for a double and the mattress was poor and lumpy
Quality of room and friendliness of staff & free membership at Gym Initial confusion with double & twin rooms
the hotel was very good for a two star. hotel bar was badly run and lacked staff.
Convenient location and breakfast
friendly staff and good breakfast room was poky with little headroom in places
Quiet location and comfortable sized rooms The car park entrance is very rough and pot-holed
Good restaurant. Toilet in room did not flush.
bed very comfortable, hotel handy to town. no visable staff in bar/rest only bad point no heating in room untill morning.otherwise pleasant enough stay.
Very comfortable and welcoming. Good parking facilities. A shower would have been useful as we were time pressured for appointments.
Lack of facilities to hang towels etc
It was a welcoming hotel and i enjoyed my time.
Delightful decor, a departure from traditional English country hotels
Incredible scenery; friendly staff My room (#2) was looking a little tired.
I enjoyed the clean, comfortable accomadation. The location is particulary nice. N/a
The food was excellent and the manager and staff were extremely helpful
Good-sized room, good facilities, helpful, friendly staff, excellent food, lovely relaxed atmosphere, great views, good standard of cleanliness. Only very minor points really. a) The smart CD/radio in our room didn't pick up any radio stations (no CDs to play either). B) No local walking maps available at reception, contrary to what's said in the 'Welcome Pack'.
Great food, friendly staff. Decor and fixtures need an update by someone with an eye for design.
fantastic surroundings, great contemporary decor in an old surrounding, and very efficient and friendly staff with a personal service nothing
excellent service and a complimentary pass to the health club at the devonshire arms hotel
Great location, nice hotel. When we were checking in, a previous customer was complaining about being over charged. The hotel agreed and refunded him. The also over charged me for drinks. It appears to be a systematic problem as the staff did not over appologise, it seemed to be a regular complaint.
Stunning location and beautiful hotel
fair prices in the bar jack johnson music all the time. petty i know but it get to you in the end
The spa is great and the evening dining was nice. Lovely location. Room was shabby and in need of serious TLC.
The staff were unfailingly friendly and efficient. Also, the accommodation is very unusual -- my room was in a superbly built log cabin within the woods about two minutes walk from the main hotel building -- great facilities (free wireless Internet, swimming pool, gym) and sense of tranquility. The food is excellent too -- I ate in the bar and in the restaurant and both served reasonably meals of an unusually high standard.
Intimate, romantic, relaxing. Food was amazing as were the views and the room. No slippers in the room enquirer about them twice as they. Were on the booking. Only confirmed to me on checking out none available but got surcharge on room service escorted which made up for it. But a phone call or visit to the room with an update would have helped
The staff were excellent as was the quality of food. Unfortunately the weather was poor during our stay and the roure tot he hotel from the lodges was waterlogged.
Relaxing atmosphere and enjoyable pool and jacussi Poor service at breakfast opened jams at table not informed of breakfast routine
The bar / restaurant Cleanliness and heat of room!
It was a delight - in a great situation in the woods which made it easy for doggy walking. I and my dog were made to feel very welcome
The rooms were ok. Hotel is very dated, my shower did not work and breakfast did not start until 7.30 meaning that as I was travelling on business and had an early start I could not eat breakfast. They did offer some toast however.
The total relaxation, the beautiful surroundings, the restauant was excellent and apart from the private hot tub not working on the first night everything was perfect.
Very friendly people, eager to please, accommodating. Excellent food Room was slightly small, but sufficient
The welcome was really friendly. We were met at the door, shown around the breakfast room & lounge, then taken to our room where all facilities were shown. There are tea & coffee making facilities in the room but we were offered a tray too. As we had arrived relatively late & were not eating there Sheila told us a few places to eat in the area. Fantastic breakfast in the morning, nothing was too much trouble.
The owners - very friendly, made the extra effort, over and above expectations, to be helpful and to make our stay pleasant eg. prepared an early dinner, then drove us to our venue for an evening wedding reception. The food - freshly prepared local produce perfectly prepared and presented The place - spotless, comfortable and full of character Couldn't find any
The staff were very good couldn't do enough for us,the hotel was very homely and comfortable.The position of the hotel is very scenic . Couldn't think of any.