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Nothing was running in the waterpark and no one disclosed this at check in. Staff was incredibly rude. Dirty sheets. Dirty coffee filter left in the machine. Tub did not drain. Ice maker broken. When requested help from staff told to deal with manager in the morning. 45 min check in. 45 min check out. All of my money was refunded after quite an argument. Complete BS! Everything.
The staff was very friendly and courteous. the deal I purchased did not include water tickets, it cost another 60$ when I got there, the hotel is dated and needs some repair work done on the rooms. Overall it was decent but was NOT happy with the water park passes not being included for such a high price.
The facility is dirty, has poor renovation quality, and everything was closed down. No restaurant, no bar, half the water park was closed. The water park air hurt my lungs to breathe because the chlorine and chemical levels were off. Very unhelpful staff. Called down for more blankets which they never delivered. Tried to not give us water park passes even though they were included in purchase. Pretty horrible all around.
Check in and out staff were friendly. No wifi available even though it was advertised as free. Dirty carpet in room. Clogged shower drain. Constantly running toilet. Rundown room appearance. Overpriced for a person to enter the water park only to watch their child and not partake of the facilities. Breakfast buffet was inedible and coffee was like warm dishwater.
The female staff at check in were super nice. The fact that everything can be heard in this hotel no matter where you were. We were on the first floor and had to listen to the kid in the room above us run back and forth across the room and jump/fall from 7:30am until they left for the day and then listen to it again at night when they came back until well after 11pm. I called management, said they would take care of it and it continued for the rest of our stay. HORRIBLE!! The bathroom shower curtain rod was just hanging by a thread and ready to fall off. The fan in the bathroom sounded like it was going to explode every time we turned it on and there was a huge chunk of ceiling missing where the fan was at. Not to mention that I somehow de-magnetized our room keys and while I was getting them fixed my husband was able to take a credit card and open our door just by slipping it into the side of the door. How wonderful that none of our belongings were safe the entire time we were there! This place needs to fix their stuff. I wouldn't come back again. Not worth the headache. Take some of that $$ we spent and put it to some good use.
Waterpark was phenomenal for an indoor park. Suited more for younger children than tweens. Had a hot tub that was for adults only but children were present and splashing around a lot of the time. Overall, pretty nice. Rooms could have been cleaner and they are not the "family suites" as advertised, they are double hotel rooms with log furniture.
They had everything we needed right on sight. We liked the extras that they offered for our children. They received Wolf ears at arrival and had activities and a bedtime story in the lobby. We all enjoyed the waterpark! The game room closed at 9. I think 10 would've been much better. We couldn't fit everything in. We had one staff person at check in that wasn't helpful at all and wasn't very nice. Another person apologized for her and took care of what we needed. Everyone else was very nice and helpful.
Rooms reception reponse time to room calls people where respectful I could relax and have fun with the kids Breakfast at the restaurant it brought down the standard in my view
GREAT WOLF LODGE WAS EXCELLENT. THIS WAS MY FAMILIES FIRST TIME THERE AND I WAS VERY IMPRESSED. THE LADY THAT READ THE STORY YOU COUNLDN'T HEAR HER CLEARLY, AND THE FOOD IN THE DINING ROOM FOR BREAKFAST WAS HORRIBLE. OVERALL IF THESE TWO THINGS GET CORRECTED , THIS PLACE WILL BE AWSOME.
The rooms were clean & the staff was nice and helpful. Its welcoming. When we entered the room there was urine on the toilet. We told the staff and they cleaned it right away. The room was also full of mosquitos. We got bit all night.
Hotel was clean, staff was friendly.
Rooms were clean and modern. Mattress was a good one. Everything worked, tv, microwave, etc. Breakfast was okay. It was a very nice place, but not worth the money. It was $133 with tax and everything for two of us to stay one night. It was not on Lake Erie, not beach front, etc.
The breakfast was the only good thing. The room was extremely dirty to the point we switched the now new room had hair all over the shower and someone never flushed before they left
I like the perks of staying in a Cedar Point owned hotel so we got into the park 1 hour early. The water park was fun but not as large as we thought. The rooms need to be redone. The blankets were old and rough. Beds were uncomfortable and it was very loud in the hallways at night. The patio was screened in, wanted to use it but patio chairs were even dirty.
The family atmosphere and how nice everyone there was. The kids loved the indoor water park. Enjoyed the screened in balcony. Room was very quiet. The room needed to be better vacuumed. Found toe nail clippings in bathroom and by one of the beds.
The water park was one of the better ones me and my children have been to.
Staff was incredibly friendly and gave incredible service. This includes both the front desk and the housekeeping. I love that breakfast was free and had a lot to offer. Its actually been the best hotel service I've had in awhile compared to a lot of other places I've stayed at. Thank you much.
Was nice to have a sofa in the room for extra seating. The beds were a bit small. Would prefer queen beds over the full size. The sofa should have a pull out bed for extra sleep space.
excellent rooms due to fact that you get a suite bad tempered staff. weird attitude
Friendly staff, nice rooms/amenities, great value Wi-fi slow and functions sporadically. An abundance of Trump campaign signage with no corresponding reason/event.
Room was very nice for the price, and the breakfast was great, they even have a pancake machine! Staff very friendly too.
Spacious room, friendly staff Uncomfortable bed
It was a very nice room and the price was just right, the restaurant across the street was delicious and I would stay here again There was trash underneath the couch but other than that no complaints
Nice hotel There isn't much parking
Close to Ferry. Rooms were clean. Rooms could be remodeled. Starting show age.
Felt like home No lights in 603 bathroom
Bathroom and dressing area where clean and well maintained. Staff was friendly. Mini fridge, microwave and 2cup coffee maker in room where nice touches. Carpet wall coverings and furniture was old and worn. One of the chairs at the table was severely stained. The room was very musty. So much so that they has two glade solid air fresheners in the room and they didn't help much. Old standard definition tube TV. Beds where OK at best as far as comfort. Needs updating.
the location was perfect for my trip. The main desk greeted us nicely.The room was very nice and comfortable.
We arrived late in the evening, after a 12hr trip, expecting lodging. The doors were closed and no one answered the phone. Withe temperature was in the single digits, we quickly had to find another hotel.
The room was clean and comfortable. Very close drive to many restaurants and the park. Though having the jacuzzi split between the bedroom and the bathroom, it turned out to be a pretty cool set up. We loved the huge tub! The decor is very dated and the grounds could use some upkeep. The "continental breakfast" was disappointing (thawed frozen waffles, three choices of cereals, and pop tarts). We didn't like the outdoor seating area, since it was pretty cold that morning.
The location was awesome. We went to Cedar Point and it was super close and very easy to find. When we got to the hotel the room was so cold. I mean really cold, which was nice since we had a blistering hot day at Cedar Point, and all of us really like our rooms to be chilly. The room size was very nice for four people and we for comfortably, I would not have stayed in the room for an extended stay though. The hotel was also pretty close to some nice food resturants in the Sandusky area. The room and bathroom were also pretty clean. The hotel wasn't fancy or brand new, a little run down, but comfy. That bathroom. The bathroom was way way too small and every time we turned the light on it made a distorted ringing noise that was so abnoxious we used our cell phones for light. Also, the breakfast. The breakfast was not very good at all. There was no warm food. You could put like a bagel in the toaster oven, but it didn't work. We also had to walk to the Pavilion, which was forever away from our room and it was also outside. It got very hot and muggy in there really quick. We even left and took our breakfast to our cold room.
Cozy room with a fridge, microwave and jetted tub. Had a nice selection for breakfast. Rooms could easily be updated and be so much nicer. Coffee maker did not work.
place was very clean with no maintenance issues . the ac and heat unit worked very well. was able to take motorcycle inside court yard and park right at our doors. the outside screened in room for continental breakfast was a very nice addition. housekeeping staff was great and supplied me with extra rags and showed me where outside water hose was to wash my motorcycle because it was so dirty from being caught in rain.
easy check in breakfast breakfast - .outdoors
Brian at the front desk was enthusiastic about being at the hotel, very professional and courteous
The mattress Price for room quality. Room was ancient and had no pay per view
Great Breakfast! They Only Had 4 King Bed rooms
Clean and fully stock bathroom amenities. N/A
Great breakfast, nice staff.
The price of the room was fair & the location was excellent. No refrigerator and no microwave in the room.
Everyone was friendly, hotel very clean, breakfast buffet was very good and afternoon cookies was nice. Pool and hot tub were clean and beds very comfortable. Average room, bit pricey. But considering the area and older hotels, I was w lling to pay for a better hotel.
Convienient Newer Hampton Inn owned by same people was closer to the highway and they would not transfer our reservation.
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You are definitely feel like a guest they appreciate. Their attention to detail and cleanliness in superb. The breakfast buffet was delicious with fresh make yourself Belgium waffles. I have to say I was very impressed and happy with this hotel. There was way too much chlorine in the hot tub. My son and I were trying to sit in it for a late night soak and my eyes and lungs were actually burning. I had to get out because of this. Couldn't even be in the room. It was overkill.
Staff was very friendly. They had little treat bags for us! We were also offered water for the road. Very clean rooms as well. Will stay Again and would highly recommend!
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Price was right and the room was clean. The complimentary breakfast was satisfactory. Descent TV's and mini-fridge in the rooms. Upon arrival, our room was very warm and damp, which was an unfortunate sign that the unit hadn't been occupied very soon beforehand. Not a huge issue, we turned on the AC unit and were fine within 30 minutes, but still concerning, especially upon first arrival. The beds are very firm, but manageable.
Overall clean, comfortable room The hallways and elevator smelled like marijuana.
Very nice updated hotel. Front desk person was very nice. Nothing to say bad about the hotel.
Under construction so no convience going to the pool, terrible breakfast. I would never go back.
The room was clean and stylish for the price.
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The location and value are very good. Being low priced, I did not expect much, but it was just fine. There was a party in the parking lot that went until 2:30 AM. I do not know if this is normal, or if it was because it was Halloween weekend.
Location. The restaurant would not allow kids after 10 pm as its also a bar.
Restaurant/Bar was actually tasty and VERY reasonably priced in comparison to other things in the area. Clean and nice for the price.
The front staff was very polite. The room was very large and did not feel like we where on top of each other. The location was perfect, it was in the middle of everything you need. The only problem I had was with the motel kitchen manager. MY food was not cooked right at all and he was rude to me, but the owners of the place fixed it and I was happy with the results.
It was easy to find and right on the strip at Cedar Point. I was a bit uneasy returning to my room at night in the parking lot. I didn't see any security.
Staff was pleasant. Our shits had shoe prints and cigarette burns. Alarm clock was missing. The Bar/Restaurant that was located in the lobby was awful. Service was almost nonexistent. Waitress brought us wrong drinks and food...and we were the only ones there.
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the staff were very friendly and helpful they even told us about a great restaurant that was open late at night after a day at cedar point they gave us a good room that was very roomy however there was no microwave or fridge in the room just coffemaker the room had ants they were pretty bad crawling on tables, counters and our shoes when I told them about them they said nothing I was disappointed if I wanted ants in my room I would have gone camping
location to cedar point is perfect. the staff was exceptional
Location The room itself was NOT very clean. I saw several extremely long black hairs on the bathroom countertop, another long hair on the back of the toilet seat - - both in plain sight! Alarm clock didn't work. Several lights did not work.
Friendly staff cleaner room, nice view of the outdoor seats by area and pool. Much better than expected for the price!!! I will book there again!! :) The air conditioner smelled bad but the staff was more than happy to fix this it and it was great after that!!
It looked welfare.
This was a great place for the family to stay. The pool/hottub is awesome. Everybody was friendly and it was clean. Everything I asked for was promptly brought to me. The staff was super friendly. The housekeeping staff always smiled and said hello. Also super close to Cedar point which was a huge plus! The breakfast at the restaurant was lame. It was tater tots and what seemed to be powdered eggs. The gravy was runny. Just not good.
Clean rooms, good beds, not too loud, nice pool! Great value for the price. Polite staff despite the fact that the guy next to me was acting like an idiot. Pop machines were empty... also PLEASE get a new sign by the road. The hotel was michmuch nicer than the sign leads you to believe!
The staff at the front desk was very helpful and super nice.
Very clean. Breakfast bar featured a cool automatic pancake maker that has to be seen to be believed. About 20 miles off the turnpike, in a resort-type area near Lake Erie shore. Requested hotel near Fremont exit on turnpike via this booking service and among the listings in Fremont got this one in Port Clinton instead of the one in Fremont. Unfortunately I did not google map this address before booking. Got off at Fremont exit in heavy fog and was told at Fremont Holiday Inn Express that we had to drive 20 more miles to Port Clinton Holiday Inn Express. We had already paid, so we did this, worrying all the way that we would not make it there in the pea soup fog along two lane country roads. Moral of the story - always check the address on this booking website to make sure the Holiday Inn Express you think you are booking is actually the one closest to you.
The staff was friendly, accommodating and incredible The facilities were a bit "dingy" and dated. It was as if you were stepping into the 1970's. Also, the lighting fixture had bugs in it and they buzzed... always a turn off. Otherwise a nice place.