Pros (+) Room was very clean. Bed was comfortable. Staff were very professional and personable. Ate one meal at the restaurant with no complaints. Shuttle driver was very pleasant.
3 stars
Hilton New Orleans Airport
Photos of Hilton New Orleans Airport
Overview
Daily Mandatory Charge includes: 1% Jefferson Parish Tourism Assessment. Discover our hotels prime location just minutes from I-10 and the Louis Armstrong International Airport. Our complimentary 24-hour shuttle service makes getting to and from the airport a breeze. Whether you're here for business or leisure enjoy easy access to the Lakeside Shopping Center and we are a 20-minute drive from the famous French Quarter. Relax at our on-site restaurant and lounge serving local New Orleans cuisine. We offer a 24-hour Grab-and-Go shop, outdoor pool, and fitness center to ensure you have everything you need for an enjoyable stay. We cannot wait to welcome you and provide you with an excellent experience during your time with us.
Latest deals for Hilton New Orleans Airport
Amenities at Hilton New Orleans Airport
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Free airport shuttle
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic pillow
- No smoking
- Designated smoking area
General
- Family rooms
- Soundproof rooms
- Telephone
- Privacy curtain
- Storage available
Parking and transportation
- Shuttle service (free)
- Parking
- Free airport shuttle
Media and entertainment
- Radio
- Flat-screen TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Bathroom
- Hairdryer
Things to do
- Gift shop
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Hilton New Orleans Airport
7.5
Good
680 verified ratings
Wonderful
281
Very good
111
Good
90
Okay
48
Fair
42
Mediocre
33
Poor
75
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, highlighting the comfortable beds. However, many reviews pointed out issues with the service, including rude staff and additional charges for amenities like WiFi and parking, which detracted from their overall experience.AI-Generated from customer reviews
Reviews(9)
Q&A(5)
Tips(10)
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Score by provider
7.5 out of 10
428 reviews
7.3 out of 10
109 reviews
7.8 out of 10
5 reviews
8.6 out of 10
9 reviews
All reviews
Pros (+) My flight was laid over due to weather so I had no idea where to stay - especially with covid - but I booked the Hilton and really liked that it felt “normal” There was a sticker on the door that essentially told me the room was sanitized & the bed was very comfortable!
Cons (-) Have Free water bottles in the room.
Pros (+) - The airport shuttle is 24/7 and runs on at the :00 and :30 mark from the hotel. - My hotel room had a very comfortable king-size bed. - The room was very clean and spacious - Free WiFi if you're a Hilton HHonors member, and you can upgrade it with a paid service, but that wasn't necessary for me; I have NEVER paid for WiFi at a Hilton. - Comfortable desk chair and a regular chair - Plugs and USB...
Cons (-) - I wanted a salad for dinner as I had been eating pretty good for 11 days (4 days in NOLA and then a 7-day cruise). In the in-room menu, one was priced for $9.99. I called and told them I would walk down in about 5 minutes to pick it up, in order to avoid the room delivery charge, gratuity and whatever else is attached to the room service. I was still charged $15.00 so I guess regardless of how y...
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Cons (-) It is very disappointing when you call ahead, let them know you'll be really late, but they go ahead and audit their overnights so you can't check in for about 30 minutes in the middle of the night anyways--the *very* reason you called in the first place to confirm your stay.
Pros (+) Across the street from the airport. 24 hour shuttle. Southern hospitality. Super clean rooms. Comfortable bed.
Pros (+) I always stay at this hotel when I have an early morning flight the next day. The check in staff are always very nice, as is the shuttle driver to the airport across the street. The hotel is getting a little worn, but they are working on renovations...
Cons (-) Time to refresh the rooms!
Pros (+) This hotel is well located for those seeking close proximity to MSY. We had a 7 o'clock flight and the hotel shuttle took 5 minutes to get us to the airport departures for check in. The hotel is good quality, reliably Hilton.
Cons (-) The lighting in the lobby was cold harsh white fluorescent. Felt more like a Walmart. Please warm it up!
Pros (+) it was clean ...the staff very friendly ...easy to check in and out
Cons (-) we could hear a child next door after midnight when we were trying to sleep ...could use a little more water pressure
Pros (+) Great staff, great bar and restaurant. Clean room and very comfortable bed, lots of amenities except for the WiFi.
Cons (-) Had to pay for the WiFi. In this day and age that is ridiculous especially considering the cost per night. Also when in the bathroom you could easily hear the guests in the next room.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at Hilton New Orleans Airport?
Some guests found the beds uncomfortable, while others mentioned that the beds were very comfortable.
Is parking readily available at Hilton New Orleans Airport?
Some guests had issues with parking charges, while others found parking to be convenient.
How is the food quality at Hilton New Orleans Airport?
Guests had mixed opinions about the food, with some praising the exceptional hotel bar and great food, while others found the breakfast basic and overpriced.
What can I expect in terms of cleanliness at Hilton New Orleans Airport?
Guests generally found the hotel to be clean, but some mentioned issues with room service and outdated amenities.
How is the customer service at Hilton New Orleans Airport?
Guests had varied experiences with customer service, with some praising the helpful and friendly staff, while others mentioned indifferent or rude staff members.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Some guests reported issues with room amenities and maintenance, such as broken AC, slow drainage, and non-functional TV. It may be beneficial to inquire about the specific room features and condition before finalizing a reservation.
Plan for Parking Fees
Several guests mentioned unexpected charges for parking. It's advisable to factor in parking fees when budgeting for the stay.
Be Mindful of Renovations
Guests noted ongoing renovations, which affected the appearance and functionality of certain areas. It's worth checking with the hotel about the status of renovations and any potential disruptions during the stay.
Explore Nearby Dining Options
While the hotel has a restaurant, guests highlighted limited dining choices in the immediate vicinity. Researching nearby dining options could provide more dining variety during the stay.
Verify Shuttle Service Availability
Although the hotel offers an airport shuttle, some guests experienced delays or inconvenience. It's recommended to confirm the shuttle schedule and availability in advance, especially for early flights.
Inquire About Breakfast Inclusions
Some guests were disappointed with the breakfast options and pricing. It's advisable to clarify the details of breakfast inclusions and any associated costs before booking.
Check for Room Maintenance
Several guests encountered issues with room maintenance, such as malfunctioning AC and bathroom amenities. Prior to settling into the room, it may be beneficial to inspect the functionality of essential amenities.
Consider Noise Levels
Guests staying near the elevator reported disturbances due to mechanical noise. When selecting a room, it's advisable to inquire about potential noise concerns and request a quieter location if necessary.
Stay Informed About Seasonal Rates
Understanding the high and low seasons can help in planning a visit to the hotel, potentially avoiding crowds or taking advantage of seasonal promotions.
Utilize the Hotel's Airport Proximity
The hotel's proximity to the airport and the availability of a shuttle service were highlighted as convenient by many guests, making it a practical choice for travelers with early or late flights.
Location
901 Airline Drive, Kenner, LA 70062
What's nearby
- Morgan Park0.7 mi
- Rivertown Repertory Theatre0.8 mi
- Louisiana Wildlife Museum0.9 mi
- Susan Park1.7 mi
- Esplanade Mall2.6 mi
- Chateau Golf and Country Club3 mi
- Pontchartrain Center4.1 mi
- Treasure Chest Casino4.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton New Orleans Airport
Low season | January |
|---|---|
High season | February |
Average price (weeknight) | $190 |
Average price (weekend night) | $161 |
When to book a room at Hilton New Orleans Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in KennerGood to know
Value for money | 7.1 |
|---|---|
Distance to city center | 1.3 mi |
Nearest Airport | New Orleans Louis Armstrong |
Distance to airport | 0.3 mi |
Everything you need to know for your stay in Kenner
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