Walk around car WITH Employee before renting.
Pros: Overall, it was fine.
Cons: I highly recommend an Alamo employee walks around the car WITH the customer to check out the car for previous dents, scratches, etc. before AND after renting out the car instead of just after. We don't rent cars often, dont live in a hail-prone zone and we checked all outside and inside the car, but didn't think to check the roof. It hadn't hailed the entire time we were in the area, but sure enough, there were hail dents on the roof from a previous rental and we almost got charged for it.