Pros: That they at leastdidnt require me to donate my firstborn child...
Cons: Maybe it's because we're danish, but we are used to finding a price om the internet, which is the price that needs to be paid.
What we expirienced was finding a price of prox 350$, going to the airport and was asked to pay 1100$:
After a half an hour of argumenting back and forth we got a bigger car for same amount (1100$).
But even though, asked to pay like roughly 3 times the advertised price is ridicules.
Oct 14 2015
Pros: Not much
Cons: The car had an odor of mildew, the seats were stained and dirty, the dashboard was dusty. Overall, a disgusting experience
Oct 19 2015
Disappointed by being charged more than advertised
Pros: The car was basic and reasonably clean (albeit a bit beat up for a practically new car)
Cons: When I arrived at Dollar, they quoted me a price twice what was reflected on Kayak. Even after declining all of their optional coverage and services, the rate was still 20% more than what I booked it at. The Dollar staff blamed Kayak, but they were not particularly friendly or helpful, making me think the issue is on them. I've never had a similar issue with another company.
Dec 2 2015
Great value, fast and friendly service at airport,
Pros: Friendly service
Fast pick-up and drop off
good airport location
great car - clean and great mpg
Cons: toll road fees are difficult to understand so we had to avoid the one toll bridge in New Orleans.
Dec 3 2015
Shady Desk Staff
Pros: No problems with the car itself.
Cons: When we declined additional insurance, they snuck it in anyways. If we hadn't caught it before we pulled out of the lot, they wouldn't have reversed it. The woman who fixed it for us even said how shady they are and that they try that frequently.
Jan 18 2016
So so rental.
Pros: The rental car agent when I picked up my car was less than helpful, never smiled, spoke monotonously, and was more interested in his cell phone than helping me. The car was a nice car, easy ride, and perfect for New Orleans so you didn't feel out powered by the larger cars on the road. The engine light did come on during my rental.
When I dropped the car off, the employees were far more helpful and knowledgeable and friendly. There was an attempted burglary on the rental car so they knew what paperwork I'd need to fill out and what the process would be like.
I'll probably go with a different company next time, just to know you'll get some friendliness on all ends.
Feb 15 2016
Trick you into purchasing insurance
Cons: We reserved through them online because they we the cheapest. We got there and they tricked us into purchasing an insurance package even though we did not need it, but they made it seem mandatory.
Feb 18 2016
the car was not worth the money
Pros: The car was clean and the personnel I met were courteous.
Cons: for the money, the car was not worth it. It had manual windows and manual mirrors. You could not adjust the steering wheel or the seat properly. For what I paid for the car it should have had more than base equipment.
Jul 11 2016
Watch what your bill?
Pros: Car choice was great
Cons: I was in town for funeral, felt agent took advantage of us. My daughter dropped off car and when I got bill I was charged for things I did not sign up for like road side assistance, I was over charged 100.00. I will to use dollar rental ever again.
Aug 29 2016
Pros: Customer Support reps were excellent in working an upgrade for me.
Pros: Car was fine. Staff were very friendly (they don't set the crazy rates).
Cons: The line and service was slow - took 30 minutes with only 6 people in front of us. Had to pay additional daily rate for additional driver who is a spouse (never been charged by any rental company before for that). Paid for insurance which was more than the rental. I'd never rent from Thrifty again no matter what the deal was. It went from a simple $107 charge to almost $400 with all the fees. Not a happy customer. Also it feels like a hundred miles from the terminal in that ghastly heat to get to the car rental, especially with luggage.
Oct 27 2017
Cons: We ordered a full size car yet they delivered a mid size. They did correct the problem almost immediately once we objected.
Sep 20 2016
Pros: Great car
Cons: Waited too long in line when renting the vehicle
Sep 26 2016
Cons: I was told one process online and I thought since u paid for the insurance before I received the car I was covered. But when I arrived they told me I need more coverage and my rental went from 105 to 160. Pretty upset about that
Nov 14 2016
Cons: No help what so ever helping be recover lost items after a car change. Very disappointing.
Jan 31 2017
Dropped the car off and they stuffed charges in wi
Pros: I dropped the car off at 4:30 am. An hour prior to my original departure. Now they charged me a late fee and some additional hours. Will never use them again and I'm a Blue Chip member.
Feb 2 2017
Specialty = Compact?
Cons: Booked a "specialty" vehicle. Picture shown at booking was a small SUV. Was told at counter my only option was compact car. I declined and booked at a competitor.
Feb 17 2017
Car was fine, rental car seat was NOT
Pros: Car was clean, line was short.
Cons: The first car seat we tried to rent was broken and unsafe - the second car seat they had was also in terrible shape and not safe but it was all they had. We should not have been charged and those seats need to be replaced immediately.
Feb 23 2017
Pros: I liked that the rental area was close to the terminal.
Cons: Didn't like that we were quoted one price and were practically forced to take a more expensive vehicle. There was over a 160 dollar price difference. Never again will we use thrifty car rental.
Mar 8 2017
Price too high
Pros: The price was double what I reserved as the agent insisted the compact was too small for my luggages. Then they did not have a mid size car available for rent, therefore, we had to rent a full size car at double the price.
Credit check declined my card and the lady refused to run it again after waiting an hour trying 3 different cards we left and went to national and had it taken care of in less than 5 mins. I will never use budget again.
Feb 25 2016
Pros: Great customer service
Very easy return
Jun 9 2016
Oct 18 2015
Pros: Couldn't fine the rate in their computer. Long delay in correction the fate. Charged me for insurance when I specifically declined. Went to clerk when I returned the car and she agreed that I had not a masked for insurance but was unable to do anything about it and suggested I call customer service when I returned to LA. Situation still not resolved
Cons: Customer service terrible
Nov 24 2015
most airport personal are kinda rude
Pros: There was no line.
Cons: The woman was rather slow and rude
Dec 20 2015
Best deal for getting to the Northshore from the a
Pros: Friend who was going to pick us had a work commitment and left us with no other options. A taci was $65 for 2, and a rental car was $33. It was a no brainer, and that was for a one way rental too.
Dec 22 2015
Did the bait and switch to get me to upgrade
Cons: Showed me a picture of a tiny car to get me to upgrade yet the car my wife got who did not upgrade was almost the same as my upgrade car.
Bait and switch
Dec 23 2015
Cons: There was no agent at the counter. We waited for nearly 20 minutes then realized no one was coming. We went elsewhere.
Dec 29 2015
Good rate and a larger car for no additional charg
Pros: Upgrade to a Ford Flex
Cons: Long walk with luggage to the rental car terminal.
Jan 5 2016
Pros: The car was a 2015 Ford Fusion with many extras! Very pleased! Friendly service. East return as well. Liked not having to return to airport. The Budget facility was 1 mile from my house.
Cons: There were a number of hidden fees associated with my rental that could have been calculated before I booked the car. These include airport facility fees, taxes and others that are standard for all rental cars out of New Orleans. I do not dispute that these charges exist, rather that they should be included in the initial booking fee quoted online. This reflects poorly upon Hertz but also Kayak, who are deliberately leaving out fees that can be easily calculated based on duration of booking and location. This is a needless lowering of the quote that ends up being paid out after the trip is completed. If the booking site and rental car company would be more upfront about "applicable taxes and fees" it would be more honest. Until then I will be booking elsewhere.
Oct 2 2016
Pros: I like the vehicle.
Cons: Charge 9.99 for a gallon, that is outrages.
Oct 10 2016
Competent friendly people.
Pros: They were familar with the rental process and performed there job in an efficient manner
Cons: Nothing. They did very well.
Oct 24 2016
Cons: I showed the agent the condition of the car and was told there was nothing they could do and walked away.
Nov 26 2016
Cons: No car was available. After waiting we did get a smaller car
Nov 28 2016
Cons: extra driver fee is outrageous.
Nov 29 2016
Pros: This was a super easy drop-off!
Dec 20 2016
Pros: The car was nice and performed as expected. Pickup was good.
Cons: Drop off in New Orleans airport at around 5:30 AM. There were no agents anywhere and signs said to leave the keys in the car. It would be easy for anyone to steal the keys or the car. Hertz should have a secure key drop box for cars returned when no agents are on duty.
Jan 4 2017
they made me paid twice what the Kayak reservation
Pros: The car was nice
Cons: The guy at the counter was rude
The price was not what we were told