Cons: The car had an odor of mildew, the seats were stained and dirty, the dashboard was dusty. Overall, a disgusting experience
Oct 19 2015
Disappointed by being charged more than advertised
Pros: The car was basic and reasonably clean (albeit a bit beat up for a practically new car)
Cons: When I arrived at Dollar, they quoted me a price twice what was reflected on Kayak. Even after declining all of their optional coverage and services, the rate was still 20% more than what I booked it at. The Dollar staff blamed Kayak, but they were not particularly friendly or helpful, making me think the issue is on them. I've never had a similar issue with another company.
Dec 2 2015
Great value, fast and friendly service at airport,
Pros: Friendly service
Fast pick-up and drop off
good airport location
great car - clean and great mpg
Cons: toll road fees are difficult to understand so we had to avoid the one toll bridge in New Orleans.
Dec 3 2015
Shady Desk Staff
Pros: No problems with the car itself.
Cons: When we declined additional insurance, they snuck it in anyways. If we hadn't caught it before we pulled out of the lot, they wouldn't have reversed it. The woman who fixed it for us even said how shady they are and that they try that frequently.
Jan 18 2016
So so rental.
Pros: The rental car agent when I picked up my car was less than helpful, never smiled, spoke monotonously, and was more interested in his cell phone than helping me. The car was a nice car, easy ride, and perfect for New Orleans so you didn't feel out powered by the larger cars on the road. The engine light did come on during my rental.
When I dropped the car off, the employees were far more helpful and knowledgeable and friendly. There was an attempted burglary on the rental car so they knew what paperwork I'd need to fill out and what the process would be like.
I'll probably go with a different company next time, just to know you'll get some friendliness on all ends.
Feb 15 2016
Trick you into purchasing insurance
Cons: We reserved through them online because they we the cheapest. We got there and they tricked us into purchasing an insurance package even though we did not need it, but they made it seem mandatory.
Feb 18 2016
the car was not worth the money
Pros: The car was clean and the personnel I met were courteous.
Cons: for the money, the car was not worth it. It had manual windows and manual mirrors. You could not adjust the steering wheel or the seat properly. For what I paid for the car it should have had more than base equipment.
Jul 11 2016
Watch what your bill?
Pros: Car choice was great
Cons: I was in town for funeral, felt agent took advantage of us. My daughter dropped off car and when I got bill I was charged for things I did not sign up for like road side assistance, I was over charged 100.00. I will to use dollar rental ever again.
Aug 29 2016
Pros: Customer Support reps were excellent in working an upgrade for me.
Cons: New Orleans taxes & surcharges.
Sep 20 2016
Pros: The experience was fast, friendly, and efficient.
Pros: They were familar with the rental process and performed there job in an efficient manner
Cons: Nothing. They did very well.
Oct 24 2016
Cons: I showed the agent the condition of the car and was told there was nothing they could do and walked away.
Nov 26 2016
Cons: No car was available. After waiting we did get a smaller car
Nov 28 2016
Cons: extra driver fee is outrageous.
Nov 29 2016
Pros: This was a super easy drop-off!
Dec 20 2016
Pros: The car was nice and performed as expected. Pickup was good.
Cons: Drop off in New Orleans airport at around 5:30 AM. There were no agents anywhere and signs said to leave the keys in the car. It would be easy for anyone to steal the keys or the car. Hertz should have a secure key drop box for cars returned when no agents are on duty.
Jan 4 2017
they made me paid twice what the Kayak reservation
Pros: The car was nice
Cons: The guy at the counter was rude
The price was not what we were told
Pros: Great car, all of the Enterprise people were kind and courteous.
Cons: Enterprise does not allow you to drop the car off at the Gulfport airport only at an off-site location. No one told me this when I picked up the car so I wasted a lot of time going to the airport, only to find that I needed to drive off site and wait for a shuttle.
Nov 16 2016
Pros: Drop off was so fast and easy!!
Dec 2 2016
Pros: Quick turnover.
Cons: The attendant attempted to charge me for fuel when I had left the car with the correct fuel level. If i hadnt checked my receipt this oversight would not have been caught.
Cons: Waited too long in line when renting the vehicle
Sep 26 2016
Cons: I was told one process online and I thought since u paid for the insurance before I received the car I was covered. But when I arrived they told me I need more coverage and my rental went from 105 to 160. Pretty upset about that
Nov 14 2016
Cons: No help what so ever helping be recover lost items after a car change. Very disappointing.