Pros (+) The staff was exceptional. Everything; the facility, the food and the service were just wonderful.
3 stars
Sovereign Hotel
Photos of Sovereign Hotel
Overview
Victorian hotel with a full-service spa and bars A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, 2 bars/lounges, a poolside bar, and a snack bar/deli are onsite. Sovereign Hotel offers 35 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers. This Kisumu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the hotel include an outdoor pool.
Amenities at Sovereign Hotel
- Outdoor pool
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Wi-Fi available in all areas
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
General
- Window
- Family rooms
- Garden view
- Lake view
- Lockers
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Telephone
- Tile/marble floor
Services and conveniences
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Oven
- Microwave
- Stovetop
- Tea/coffee maker
- Kettle
- Toaster
- Refrigerator
- Coffee machine
- Dining area
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Non-feather pillow
- Designated smoking area
- Private entrance
- Non-smoking rooms available
- Increased accessibility
- Upper floors accessible by stairs
Pool and spa
- Outdoor pool
- Pool towels
- Spa and wellness center
- Massage
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Outdoor
- Garden
- Terrace/Patio
- Grill
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Bicycle rental
- Fishing
Family friendly
- Kids meals
- Kid-friendly buffet
Health and safety
- Daily housekeeping
Reviews of Sovereign Hotel
8.5
Very good
275 verified ratings
Wonderful
136
Very good
53
Good
52
Okay
12
Fair
14
Mediocre
4
Poor
4
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, especially its proximity to the lake and local attractions. The service was frequently praised, with many noting the helpfulness and friendliness of the staff. However, several reviews mentioned cleanliness issues, particularly in the bathrooms and some rooms, which detracted from the overall experience.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.5 out of 10
196 reviews
9.2 out of 10
1 review
9.7 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's staff?
The staff are very welcoming and helpful, finding ways to anticipate your needs and offering assistance with a cheerful attitude.
Are the rooms comfortable and spacious?
The rooms are elegant, spacious, and well-equipped with amenities, providing a comfortable stay.
Is the hotel's location convenient?
The location is excellent, close to the city center but tucked away on a quiet street, offering convenience and a peaceful environment.
What are the dining options like at the hotel?
The hotel offers outstanding breakfast with a variety of options, and the staff are attentive and kind, providing excellent dining experiences.
Is the hotel's pool area enjoyable?
The pool area is beautiful, creating a relaxing atmosphere with tasteful decor and a fairyland-like ambiance, although it may require occasional cleaning.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Flexible Check-in and Check-out
Guests appreciated the hotel's flexibility with check-in and check-out times. Sending a message to the hotel allows for a more personalized and convenient arrival and departure experience.
Noise Considerations
Some rooms can be noisy, especially those located near the pool. Guests who are sensitive to noise may want to request a room away from the pool area.
Transportation Accessibility
While the hotel's location is relatively central, reaching nearby attractions and the nearest mall may require transportation due to the distance and sidewalk conditions. Guests are advised to consider using a means of transportation for convenience.
Room Amenities
Guests were pleased with the spacious and well-equipped rooms, including amenities such as hairdryers, irons, and clean, comfortable beds. However, some guests encountered issues with the functionality of certain amenities, such as malfunctioning air conditioning and showers.
Staff Friendliness
The hotel staff received numerous compliments for their friendliness, helpfulness, and hospitality. Specific staff members were mentioned for their exceptional service, contributing to a positive guest experience.
Dining Experience
While the hotel's breakfast received praise for its variety and quality, some guests found the options at the breakfast buffet to be limited. Additionally, there were mixed reviews about the quality and service during dinner.
Maintenance and Cleanliness
Guests had varying experiences with the maintenance and cleanliness of the hotel. While some praised the elegant and spacious rooms, others noted issues such as dusty rugs, cleanliness of the pool, and the need for bathroom upgrades.
Safety and Security
The hotel was commended for its secure and quiet location, providing a comfortable and safe environment for guests. However, some guests encountered issues with the functionality of safety features, such as the non-working safe in the room.
Outdoor Facilities
The hotel's outdoor amenities, including the pool and well-manicured grounds, were highlighted as charming and enjoyable. However, some guests noted the need for improved pool cleanliness and maintenance.
Location
Lolwe Drive, Kisumu 40100
What's nearby
- The Door Fellowship Church1.5 mi
- Kings Assembly International Church1.6 mi
- Migosi Seventh - Day Adventist Church3.4 mi
- Onjiko Aic Church13.7 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sovereign Hotel
Low season | August |
|---|---|
High season | June |
Average price (weeknight) | $142 |
Average price (weekend night) | $133 |
When to book a room at Sovereign Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in KisumuGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Kisumu |
Distance to airport | 2.2 mi |
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