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Was close 2 whr we needed to be.the pools were fantastic & owner was friendly.gave us our keys early without charging us an early entry fee.lovely surroundings. There was an alarm goin off from 20.00pm & was still goin wen we woke up.However it was coming from the place next door so in no way was it their fault.
The pool was lovely and the setting was fantatstic. There was a variety of areas. The rooms were clean and comfortable. The staff were unresponsive to a request to fix a broken item. This gave an impression that the hotel was uninterested in client comfort. The reviews had promoted a 5 star experience and this aspect meant it did not reach this standard.
everything was as it should be for a 5 star !! clean,efficient,peaceful,all went very smoothly! one member of the staff was very rude and I am sure will be his own undoing!
This is a very luxury and well designed place for a stay a romantic with all the pools and the whole complex!
It was relaxing, modern, excellet facilities, great staff and fantastic weather for the middle of winter.
Luxury, location, spacious , clean The room needs an arm chair(s) in room
Basic room - friendly staff - not cheap despite off season - good but not great dining opportunities - good beach for running
We loved the location, close to everything, quiet and right in the middle of the town
He front desk ladies were always nice and helpful and the amenities they offer like beach towels, bikes etc were great!
The staff were extremely helpful and had a bottle of champagne waiting for us when we arrived. The first rooms airconditioning did not work, we were shifted to another room. But it was not a studio apartment it was a tiny hotel room. The bathroom had quite a bit of mould in it and the whole room could have had a better clean. When the tissues and soap ran out they did not replace them.
Very nice location on the beach with magnificent trees. Nice pool, restaurants nearby.
We had a spa suite, which had plenty of room and big Jacuzzi. Internet Connection was faster than anywhere else in hotels in Australia. .. Internet connection was a bit messy to use, only 3 hour and ½ hour coupons. As an ICT pro... I was told by personnel , that I can't use it properly (lowers the personnel grade...)
The location was excellent in respect to the beach, Cairns, the Daintree and Port Douglas
Even no luxurious, the rooms are very comfortable and nice. the hotel is just in front of the swimming area (net) on the beach. The swimming pool at the hotel is also very nice and quiet during the night, there is no front desk attention, the internet room is closed and there is no possible to vending machines availables
Had a great expereince at the resort, nice and relaxing after spending the month travelling around Oz. Would strongly recommend this to friends and family
Friendly and very helpfull staff, nicely decorated room
Location and Restaurants very good. The whole complex is need of uplift, however rooms still comfortable.
The dining facilitywas great The surcharge of 1.5 % was not mentioned till I was about to pay the account even though I booked via the net
close proximity to restaurants, beach and other tourist destinations plus the relaxing enviornment
The staff were friendly & efficient, food good, room comfortable, and location superb. We didn't get to stay long enough....
The staff that we had dealings with were all excellent - really friendly and helpful and genuinely nice people who wanted to provide top service which is a pleasant change these days. My husband really enjoyed playing golf on their pretty course and the amenities generally were all good. Our room was often not made up until late in the day which was a bit of a pain but the hotel was quite full and it was Easter so they were probably short staffed at the time. The room wasn't very clean on arrival and seemed to get only a very quick service during the four days that we stayed - fortunately the bedding was very clean though.
We stayed only one night, on route from Cairns Airport and found it comfortable and convenient. Spacious well appointed room and good breakfast
Family friendly, great location near the beach and restaurants, great facilities in the room. Very hard to find.
The quite surroundings
The kids really enjoyed the crocodile slide and pool. Good veiwing for the parents. Good to use Accorr advantage card and get discount The sports centre was privately run. The cost of pool, squash, golf and bikes added up.
The staff were very helpful when we enquired about tours. Also, the check in process was very quick. Also, from our room (636) we saw a wallaby outside our balcony. Really nice to wake up to something like that! Hotel was fine.
The swimming pool only. For the last three days, the room wasnt cleaned as well as the first 5 days. The room smelt on the first day of mould and uncleanliness but from the 2nd to the 5th days it was quite clean. No smells and bed lined was changed every day. After that, the room was not attended to as well. It began to smell again (floor was not mopped clean enough) and the bed lined was not changed. Very very disappointed. Would not recommend this hotel to anyone. Also, restaurant staff was absolutely rude. No manners at all. Basically, they don't give a damn. Some millionaire obviously owns the chain and doesnt give a damn either, otherwise he would be hiring more personable staff. Also, the laundry was the biggest rip off.
The view from the terrace is really spectacular. Room was quite big for 2 people + nicely decorated. Facilities were also very good and staff very helpul and friendly. Toilet was definitely too small. It could be a bit more refurbished. The current state was acceptable but I would expect more for that price.
Excellent access to the beach.Location suitable to all tourist activities.Very friendly staff and all issue solved without fuss.A fire alarm situation was dealt efficiently. No complaints from us.Our background is we are very seasoned local and overseas travellers and quick to point out any issues that bug us!
the staff is very nice and friendly~also, wonderful location nearby the beach, good sea vice with suitable. we live in the family room. there are all the living facilities. here is a spa and tiny salt water swimming pool, and one free bbq area. anyway, it's prefect.
Visited friends who live in the area ad well as local restaurants Not really
The space design,fittings and decor of the apartments,the shopping and restaurants the peaceful and simply beautiful ambience.
Very helpful staff including Jane at head office who organised our accommodation and also front desk staff who were helpful and knowledgeable about trips and places to visit accommodation was basically very good excellent layout and everything you need but felt the couch, chairs and carpets were in need of a good clean which really let accommodation down
The atmosphere created by the hotel decor epitimised the laid back relaxing surroundings of the Palm Cove location. The hotel and location was beautifully designed and captured the tranquility of the area.
The hotel is very centrally located within the palm cove village and access to captain cook highway for touring is very convenient. The swimming pool was quite large and one can have a good swim. The pool was not crowded as some thought the water was cold. We experienced a lot of noise due to pool deck maintenance. One had to endure daily pressure blasting and blower noises which spoilt our stay. Guests should be advised prior to booking of noisy activities and or room rates adjusted accordingly.
lobby ambience, location to restaurants and shops, pool (albeit water was quite chilly!) , day bed in room the couch in room was stained, we had to ask for clean towels after 2 of a 4 day stay (it would have been nice if they had been offered), young ladies on front desk were a little immature especially handling my partners query as to how long it would be before our room to be avail/ready when he arrived at 11.30am - he kept being told 1/2 hr but it ended up being closer to 2.5 hrs - they shouldn't have kept saying 1/2 hr more.. it just frustrated him, especially when they showed no empathy (which is why we felt they were somewhat immature).
Room was very nice and clean with alot of utensils to use. Staff was very helpful throughout our stay and pool was beautiful with nice surroundings that were relaxing. Room service would have been nice and the option to have breakfast included in our stay would have been nice.
Helpful pleasant staff and location of the resort Condition of carpet and rug
Booking apartment style accommodation. We loved all the trees and garden overlooking the pool and felt like we were in a very relaxing atmosphere. None really.
Friendly service, 2 minutes walk to beach, restaurants, bottle shop and services for day trips and outings. nothing all was great.
Very nice and comfort, better than we could image before