Pros (+) Wonderful service, wonderful view, wonderful everything!
5 stars
The Reef House Adults Retreat
99 Williams Esplanade, Palm Cove, QLD 4879, Australia
Palm Cove, Australia
See location+61 740 802 600Photos of The Reef House Adults Retreat
Overview
Moments from Peppers Spa Palm Cove, The Reef House Palm Cove - MGallery is situated in Cairns and provides charming accommodation. It features a spa and wellness center, as well as an outdoor pool, a Jacuzzi and free Wi-Fi.
There are a range of facilities at the hotel that guests can enjoy, including free bicycle rental, a beauty centre and a gym. Guests have access to express check-in/check-out, 24-hour reception and a meeting room.
The hotel's rooms are contemporary and offer a kitchenette and a private bathroom. They provide a mini bar, a spa bath and a refrigerator.
On-site dining options include Reef House Restaurant, which provides an ideal place to enjoy a meal. In the evening, guests are welcome to relax in the lounge bar.
Cairns Airport is within a 30-minute drive of The Reef House Palm Cove - MGallery, as are Kuranda Scenic Railway, The Reef Hotel Casino and Cairns Central. Canoeing and fishing are available nearby.
Amenities at The Reef House Adults Retreat
- Adults only
- Outdoor pool
- Beachfront
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Kitchen
- Wine glasses
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Dishwasher
- Oven
- Microwave
- Stovetop
- Tea/coffee maker
- Kettle
- Toaster
- Refrigerator
- Coffee machine
- Dining area
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Fishing
- Board games/puzzles
- Game room
- Golf
- Canoeing
- Cycling
- Evening entertainment
- Beauty salon
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Additional toilet
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Walk-in shower
General
- Garden view
- Pool view
- Storage available
- Beachfront
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
- Tile/marble floor
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Dining table
Pool and spa
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Private pool
- Spa and wellness center
- Massage
Media and entertainment
- Flat-screen TV
- Radio
- Shared lounge/TV area
- Blu-ray player
- CD player
- TV
- DVD player
Outdoor
- Outdoor dining area
- Outdoor furniture
- Garden
- Terrace/Patio
- Beach towels
- Grill
- Balcony
Accessibility and suitability
- No smoking
- Designated smoking area
- Increased accessibility
- Adults only
- Elevator
- Accessible by elevator
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Books, DVDs, music for children
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
- Shuttle service (additional charge)
- Airport shuttle
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
Health and safety
- Daily housekeeping
- Safe
Fitness
- Aerobics
Reviews of The Reef House Adults Retreat
9.1
Wonderful
306 verified ratings
Wonderful
179
Very good
56
Good
36
Okay
14
Fair
12
Mediocre
3
Poor
6
Summary of reviews
Guests say
Guests rave about the wonderful service and excellent location of the hotel, along with fantastic amenities like a lovely heated swimming pool and complimentary treats. However, some reviews mention that certain rooms are in need of renovation, and issues with cleanliness and noise levels have been noted.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the standout amenities at The Reef House Boutique Hotel & Spa?
The hotel offers standout amenities such as a spa and wellness center, outdoor pool, Jacuzzi, free Wi-Fi, and free bicycle rental. Guests can also enjoy activities like canoeing, fishing, and eco-tourism nearby.
How is the food quality at The Reef House Boutique Hotel & Spa?
While some guests found the food to be average and overpriced, others enjoyed the delicious breakfast, granola bowl, and the beautiful location for dining. The hotel also offers special inclusions like wine tasting and cocktail making classes.
What can guests expect from the hotel's cleanliness and maintenance?
Guests can expect a well-maintained and extremely comfortable property. However, some guests mentioned issues with cleanliness, such as large stains on the carpet and outdated shower stall doors.
How is the customer service at The Reef House Boutique Hotel & Spa?
Guests praised the service and friendliness of the staff, with particular mentions of Cedric and Michelle. However, a few guests expressed disappointment with the lack of assistance with luggage upon arrival and insufficient staff during breakfast.
What are the best times to visit The Reef House Boutique Hotel & Spa?
The high season is in August, offering warm weather and a perfect location across from the ocean. However, guests can also enjoy the hotel's amenities and activities during the low season in May.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean or garden comes highly recommended.
Take Advantage of the Complimentary Activities
Guests appreciated the complimentary activities offered by the hotel, such as cocktail making classes, wine tasting, and free bike hire. Make sure to inquire about these activities upon arrival.
Consider Low Season Travel
May is mentioned as the low season, which could be a great time to visit for those looking to avoid crowds and potentially save on accommodation costs.
Explore Nearby Attractions
The hotel is conveniently located near Peppers Spa Palm Cove, Palm Cove Beach, Cairns Tropical Zoo, and other attractions. Take some time to explore these nearby places during your stay.
Be Mindful of Room Maintenance
Some guests noted that certain fittings in the rooms were showing signs of age, and a few mentioned specific issues like a corroded toilet flusher. It may be helpful to check the room thoroughly upon arrival and report any maintenance concerns to the staff.
Check for Special Inclusions
The hotel offers special inclusions like wine tasting and cocktail making classes. However, some guests had difficulty booking these activities. It's advisable to inquire about availability and make reservations early during your stay.
Enjoy the Pool and Spa
Guests appreciated the warm pool and spa facilities. Take some time to relax and enjoy these amenities during your visit.
Consider Dining Options
While the hotel's restaurant received praise for its location and quality of food, some guests found the food to be overpriced and the quality inconsistent. It might be worth exploring dining options in the nearby area as well.
Take Advantage of Adult-Only Atmosphere
The hotel is exclusively for adults, creating a peaceful and relaxing atmosphere. This makes it an ideal choice for couples and those seeking a tranquil getaway.
Plan for Adequate Staffing
Some guests mentioned instances of insufficient staff, particularly during breakfast service. It may be helpful to plan dining times accordingly or explore alternative dining options nearby.
Location
99 Williams Esplanade, Palm Cove, QLD 4879
What's nearby
- Palm Cove Beach193 yd
- Peppers Spa Palm Cove205 yd
- Reef House Spa0.5 mi
- Cairns Tropical Zoo0.6 mi
- Hartley's Crocodile Adventures7.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Reef House Adults Retreat
Low season | December |
|---|---|
High season | August |
Average price (weeknight) | $468 |
Average price (weekend night) | $461 |
When to book a room at The Reef House Adults Retreat
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.2 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Cairns |
Distance to airport | 11.2 mi |
Everything you need to know for your stay in Palm Cove
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